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We have a planned service maintenance for Prisma Cloud in the app.gov region.
During this scheduled maintenance, customers may experience intermittent failures across services as they get upgraded. Posted on
Oct 15, 2025 - 14:56 UTC
We have a planned service maintenance for Prisma Cloud in the app.fr region.
During this scheduled maintenance, customers may experience intermittent failures across services as they get upgraded. Posted on
Oct 15, 2025 - 14:58 UTC
We have a planned service maintenance for Prisma Cloud in the app4 region.
During this scheduled maintenance, customers may experience intermittent failures across services as they get upgraded. Posted on
Oct 15, 2025 - 14:57 UTC
We have a planned service maintenance for Prisma Cloud in the app.ind region.
During this scheduled maintenance, customers may experience intermittent failures across services as they get upgraded. Posted on
Oct 21, 2025 - 16:55 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Oct 23, 2025 - 23:15 UTC
Scheduled -
We are planning a service maintenance for Cortex XDR / XSIAM / XSOAR 8 / XPANSE in America Government region. The maintenance is scheduled for November 2nd from 4:00AM UTC to 1:00PM UTC. During this window, the service may be unavailable for a maximum of 60 minutes. However, if you are experiencing unusual activity in your environment, please contact our Support - https://www.paloaltonetworks.com/company/contact-support.
Oct 21, 2025 - 12:19 UTC
We are planning a service maintenance for Cortex XDR / XSIAM / XSOAR 8 / XPANSE in America, Canada, Singapore, Indonesia, India, Australia, Taiwan, Korea, South Africa and Japan region. The maintenance is scheduled for November 2nd from 7:00AM UTC to 3:00PM UTC. During this window, the service may be unavailable for a maximum of 60 minutes. However, if you are experiencing unusual activity in your environment, please contact our Support - https://www.paloaltonetworks.com/company/contact-support. Posted on
Oct 21, 2025 - 12:14 UTC
We are planning a service maintenance for Cortex XDR / XSIAM / XSOAR 8 / XPANSE in Europe, Germany, Switzerland, Poland, Qatar, Israel, France, Saudi Arabia, Spain, Italy and United Kingdom regions. The maintenance is scheduled for November 2nd from noon UTC to 8:00 PM UTC. During this window, the service may be unavailable for a maximum of 60 minutes. However, if you are experiencing unusual activity in your environment, please contact our Support - https://www.paloaltonetworks.com/company/contact-support. Posted on
Oct 21, 2025 - 12:16 UTC
We have a planned maintenance for Prisma Cloud and Prisma Cloud Compute in the following regions: app, app2, app3, app4, app.eu, app2.eu, app.anz, app.ca, app.sg, app.ind, app.anz, app.uk, app.jp, app.fr and app.id.
Customers may experience an elevated error rate during this time. Posted on
Oct 23, 2025 - 19:33 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Oct 22, 2025 - 13:56 UTC
Scheduled -
We are planning a service maintenance for Cortex XDR / XSIAM / XSOAR 8 / XPANSE in America, Canada, Singapore, Indonesia, India, Australia, Taiwan, Korea, South Africa and Japan region. The maintenance is scheduled for November 9th from 7:00AM UTC to 3:00PM UTC. During this window, the service may be unavailable for a maximum of 60 minutes. However, if you are experiencing unusual activity in your environment, please contact our Support - https://www.paloaltonetworks.com/company/contact-support.
Oct 21, 2025 - 12:25 UTC
We are planning a service maintenance for Cortex XDR / XSIAM / XSOAR 8 / XPANSE in Europe, Germany, Switzerland, Poland, Qatar, Israel, France, Saudi Arabia, Spain, Italy and United Kingdom regions. The maintenance is scheduled for November 9th from noon to 8:00PM UTC. During this window, the service may be unavailable for a maximum of 60 minutes. However, if you are experiencing unusual activity in your environment, please contact our Support - https://www.paloaltonetworks.com/company/contact-support. Posted on
Oct 21, 2025 - 12:23 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Oct 23, 2025 - 23:16 UTC
Scheduled -
We are planning a service maintenance for Cortex XDR / XSIAM / XSOAR 8 / XPANSE in America Government region. The maintenance is scheduled for November 16th from 4:00AM UTC to 3:00PM UTC. During this window, the service may be unavailable for a maximum of 60 minutes. However, if you are experiencing unusual activity in your environment, please contact our Support - https://www.paloaltonetworks.com/company/contact-support.
Oct 21, 2025 - 12:31 UTC
We are planning a service maintenance for Cortex XDR / XSIAM / XSOAR 8 / XPANSE in America, Canada, Singapore, Indonesia, India, Australia, Taiwan, Korea, South Africa and Japan region. The maintenance is scheduled for November 16th from 7:00AM to 3:00PM UTC. During this window, the service may be unavailable for a maximum of 60 minutes. However, if you are experiencing unusual activity in your environment, please contact our Support - https://www.paloaltonetworks.com/company/contact-support. Posted on
Oct 21, 2025 - 12:29 UTC
We are planning a service maintenance for Cortex XDR / XSIAM / XSOAR 8 / XPANSE in Europe, Germany, Switzerland, Poland, Qatar, Israel, France, Saudi Arabia, Spain, Italy and United Kingdom regions. The maintenance is scheduled for November 16th from noon to 8:00PM UTC. During this window, the service may be unavailable for a maximum of 60 minutes. However, if you are experiencing unusual activity in your environment, please contact our Support - https://www.paloaltonetworks.com/company/contact-support. Posted on
Oct 21, 2025 - 12:27 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Oct 23, 2025 - 23:16 UTC
Scheduled -
We are planning a service maintenance for Cortex XDR / XSIAM / XSOAR 8 / XPANSE in America Government region. The maintenance is scheduled for November 23rd from 4:00AM UTC to 1:00PM UTC. During this window, the service may be unavailable for a maximum of 60 minutes. However, if you are experiencing unusual activity in your environment, please contact our Support - https://www.paloaltonetworks.com/company/contact-support.
Oct 22, 2025 - 13:54 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Oct 22, 2025 - 13:55 UTC
Scheduled -
We are planning a service maintenance for Cortex XDR / XSIAM / XSOAR 8 / XPANSE in America, Canada, Singapore, Indonesia, India, Australia, Taiwan, Korea, South Africa and Japan region. The maintenance is scheduled for November 23rd from 7:00AM UTC to 3:00PM UTC. During this window, the service may be unavailable for a maximum of 60 minutes. However, if you are experiencing unusual activity in your environment, please contact our Support - https://www.paloaltonetworks.com/company/contact-support.
Oct 22, 2025 - 13:53 UTC
We are planning a service maintenance for Cortex XDR / XSIAM / XSOAR 8 / XPANSE in Europe, Germany, Switzerland, Poland, Qatar, Israel, France, Saudi Arabia, Spain, Italy and United Kingdom regions. The maintenance is scheduled for November 23rd from noon UTC to 8:00PM UTC. During this window, the service may be unavailable for a maximum of 60 minutes. However, if you are experiencing unusual activity in your environment, please contact our Support - https://www.paloaltonetworks.com/company/contact-support. Posted on
Oct 22, 2025 - 13:51 UTC
Completed -
The scheduled maintenance has been completed.
Oct 25, 22:15 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 25, 21:15 UTC
Scheduled -
We have a scheduled maintenance for edgeService(IoT) in Americas, and Europe Region. The maintenance is scheduled for October 25th from 21:15 to 22:15 UTC. Customers may encounter intermittent disconnections during the maintenance window.
Oct 25, 21:09 UTC
Completed -
The scheduled maintenance has been completed.
Oct 25, 03:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 25, 00:00 UTC
Scheduled -
WHAT: IoT Security (United States) plan to carry on an upgrade maintenance on AWS EKS service, which hosts the IoT Security product.
WHEN: Friday, Oct 24 | 5:00 PM PST - 8:00 PM PST
WHERE: US
NO ACTION REQUIRED
IMPACT: Some customer may notice data delay in IoT pipeline. Please ignore firewall data offline alerts during the maintenance.
SUPPORT: We will provide status updates before and throughout the maintenance. If you have any questions or concerns, feel free to reach out to IoT Security technical support at iot-security@paloaltonetworks.com.
Oct 24, 01:15 UTC
Resolved -
This incident has been resolved.
Oct 24, 17:43 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Oct 24, 17:36 UTC
Identified -
The issue has been identified and a fix is being implemented.
Oct 24, 17:25 UTC
Investigating -
WildFire is currently experiencing an issue in US Cloud. We are actively working on this issue and will provide another update by 4:00 with further details.
Customer Impact: Error for APIs while connecting to US cloud
Completed -
The scheduled maintenance has been completed.
Oct 24, 02:13 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 01:43 UTC
Scheduled -
We have a planned service maintenance for WildFire Global Cloud on October 24, 2025 from 01:43 UTC to 02:13 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Oct 24, 01:33 UTC
Completed -
The scheduled maintenance has been completed.
Oct 24, 01:47 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 01:17 UTC
Scheduled -
We have a planned service maintenance for WildFire Europe Cloud on October 24, 2025 from 01:17 UTC to 01:47 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Oct 24, 01:07 UTC
Completed -
The scheduled maintenance has been completed.
Oct 24, 01:39 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 01:09 UTC
Scheduled -
We have a planned service maintenance for WildFire India Cloud on October 24, 2025 from 01:06 UTC to 01:36 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Oct 24, 00:56 UTC
Completed -
The scheduled maintenance has been completed.
Oct 24, 01:38 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 01:08 UTC
Scheduled -
We have a planned service maintenance for WildFire Japan Cloud on October 24, 2025 from 01:06 UTC to 01:36 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Oct 24, 00:56 UTC
Completed -
The scheduled maintenance has been completed.
Oct 24, 01:38 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 01:07 UTC
Scheduled -
We have a planned service maintenance for WildFire UK Cloud on October 24, 2025 from 01:06 UTC to 01:36 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Oct 24, 00:56 UTC
Completed -
The scheduled maintenance has been completed.
Oct 24, 01:37 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 01:07 UTC
Scheduled -
We have a planned service maintenance for WildFire Singapore Cloud on October 24, 2025 from 01:06 UTC to 01:36 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Oct 24, 00:56 UTC
Completed -
The scheduled maintenance has been completed.
Oct 24, 01:37 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 01:08 UTC
Scheduled -
We have a planned service maintenance for WildFire Germany Cloud on October 24, 2025 from 01:06 UTC to 01:36 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Oct 24, 00:56 UTC
Completed -
The scheduled maintenance has been completed.
Oct 24, 01:37 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 01:07 UTC
Scheduled -
We have a planned service maintenance for WildFire Australia Cloud on October 24, 2025 from 01:06 UTC to 01:36 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Oct 24, 00:56 UTC
Completed -
The scheduled maintenance has been completed.
Oct 24, 01:36 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 01:09 UTC
Scheduled -
We have a planned service maintenance for WildFire Canada Cloud on October 24, 2025 from 01:06 UTC to 01:36 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Oct 24, 00:56 UTC
Completed -
The scheduled maintenance has been completed.
Oct 24, 01:36 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 01:06 UTC
Scheduled -
We have a planned service maintenance for WildFire Switzerland Cloud on October 24, 2025 from 01:06 UTC to 01:36 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Oct 24, 00:56 UTC
Completed -
The scheduled maintenance has been completed.
Oct 24, 01:35 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 01:05 UTC
Scheduled -
We have a planned service maintenance for WildFire France Cloud on October 24, 2025 from 01:03 UTC to 01:33 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Oct 24, 00:53 UTC
Completed -
The scheduled maintenance has been completed.
Oct 24, 01:34 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 01:04 UTC
Scheduled -
We have a planned service maintenance for WildFire South Korea Cloud on October 24, 2025 from 01:03 UTC to 01:33 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Oct 24, 00:53 UTC
Completed -
The scheduled maintenance has been completed.
Oct 24, 01:34 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 01:03 UTC
Scheduled -
We have a planned service maintenance for WildFire Taiwan Cloud on October 24, 2025 from 01:03 UTC to 01:33 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Oct 24, 00:53 UTC
Completed -
The scheduled maintenance has been completed.
Oct 24, 01:34 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 01:03 UTC
Scheduled -
We have a planned service maintenance for WildFire Indonesia Cloud on October 24, 2025 from 01:03 UTC to 01:33 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Oct 24, 00:53 UTC
Completed -
The scheduled maintenance has been completed.
Oct 24, 01:33 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 01:03 UTC
Scheduled -
We have a planned service maintenance for WildFire Poland Cloud on October 24, 2025 from 01:03 UTC to 01:33 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Oct 24, 00:53 UTC
Completed -
The scheduled maintenance has been completed.
Oct 24, 01:33 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 01:04 UTC
Scheduled -
We have a planned service maintenance for WildFire Qatar Cloud on October 24, 2025 from 01:03 UTC to 01:33 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Oct 24, 00:53 UTC
Completed -
The scheduled maintenance has been completed.
Oct 24, 01:31 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 01:00 UTC
Scheduled -
We have a planned service maintenance for WildFire Italy Cloud on October 24, 2025 from 00:59 UTC to 01:29 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Oct 24, 00:49 UTC
Completed -
The scheduled maintenance has been completed.
Oct 24, 01:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 01:02 UTC
Scheduled -
We have a planned service maintenance for WildFire Israel Cloud on October 24, 2025 from 00:59 UTC to 01:29 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Oct 24, 00:49 UTC
Completed -
The scheduled maintenance has been completed.
Oct 24, 01:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 01:01 UTC
Scheduled -
We have a planned service maintenance for WildFire Spain Cloud on October 24, 2025 from 00:59 UTC to 01:29 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Oct 24, 00:49 UTC
Completed -
The scheduled maintenance has been completed.
Oct 24, 01:29 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 00:59 UTC
Scheduled -
We have a planned service maintenance for WildFire South Africa Cloud on October 24, 2025 from 00:59 UTC to 01:29 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Oct 24, 00:49 UTC
Completed -
The scheduled maintenance has been completed.
Oct 24, 01:29 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 00:59 UTC
Scheduled -
We have a planned service maintenance for WildFire Saudi Arabia Cloud on October 24, 2025 from 00:59 UTC to 01:29 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Oct 24, 00:49 UTC
Completed -
The scheduled maintenance has been completed.
Oct 24, 01:12 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 00:42 UTC
Scheduled -
We have a planned service maintenance for WildFire Italy Cloud on October 24, 2025 from 00:42 UTC to 01:12 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Oct 24, 00:32 UTC
Completed -
The scheduled maintenance has been completed.
Oct 23, 23:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 21:31 UTC
Scheduled -
We have a planned service maintenance for WildFire Global Cloud on October 23, 2025 from 21:30:00 UTC to 23:30:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Oct 23, 21:28 UTC
Completed -
The scheduled maintenance has been completed.
Oct 23, 23:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 21:30 UTC
Scheduled -
We have a scheduled maintenance for edgeService(IoT) in United Kingdom and Switzerland region. The maintenance is scheduled for October 23th from 21:30 to 23:30 UTC. Customers may encounter intermittent disconnections during the maintenance window.
Oct 23, 04:17 UTC
Completed -
The scheduled maintenance has been completed.
Oct 23, 20:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 18:01 UTC
Scheduled -
We have a planned service maintenance for WildFire EU Regulated Cloud on October 23, 2025 from 18:00:00 UTC to 20:00:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Oct 23, 17:49 UTC
Completed -
The scheduled maintenance has been completed.
Oct 23, 19:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 16:00 UTC
Scheduled -
We have a scheduled maintenance for edgeService(IoT) in Australia, Japan, and Singapore region. The maintenance is scheduled for October 23th from 16:00 to 19:00 UTC. Customers may encounter intermittent disconnections during the maintenance window.
Oct 23, 04:10 UTC
Completed -
The scheduled maintenance has been completed.
Oct 23, 18:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 16:01 UTC
Scheduled -
We have a planned service maintenance for WildFire UK Cloud on October 23, 2025 from 16:00:00 UTC to 18:00:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Oct 23, 15:58 UTC
Completed -
The scheduled maintenance has been completed.
Oct 23, 17:32 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 15:31 UTC
Scheduled -
We have a planned service maintenance for WildFire Poland Cloud on October 23, 2025 from 15:30:00 UTC to 17:30:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Oct 23, 15:20 UTC
Completed -
The scheduled maintenance has been completed.
Oct 23, 17:31 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 15:30 UTC
Scheduled -
We have a planned service maintenance for WildFire Japan Cloud on October 23, 2025 from 15:30:00 UTC to 17:30:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Oct 23, 15:20 UTC
Completed -
The scheduled maintenance has been completed.
Oct 23, 17:31 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 15:32 UTC
Scheduled -
We have a planned service maintenance for WildFire Germany Cloud on October 23, 2025 from 15:30:00 UTC to 17:30:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Oct 23, 15:19 UTC
Completed -
The scheduled maintenance has been completed.
Oct 23, 17:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 15:31 UTC
Scheduled -
We have a planned service maintenance for WildFire Qatar Cloud on October 23, 2025 from 15:30:00 UTC to 17:30:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Oct 23, 15:21 UTC
Resolved -
This maintenance has been completed.
Oct 23, 03:07 UTC
Investigating -
During this maintenance extension, customers may experience intermittent failures across services as they get addressed.
Oct 23, 02:40 UTC
Completed -
The scheduled maintenance has been completed.
Oct 22, 22:42 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 20:41 UTC
Scheduled -
We have a planned service maintenance for WildFire Canada Cloud on October 22, 2025 from 20:40:00 UTC to 22:40:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Oct 22, 20:34 UTC
Completed -
The scheduled maintenance has been completed.
Oct 22, 22:41 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 20:40 UTC
Scheduled -
We have a planned service maintenance for WildFire Italy Cloud on October 22, 2025 from 20:40:00 UTC to 22:40:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Oct 22, 20:32 UTC
Completed -
The scheduled maintenance has been completed.
Oct 22, 22:41 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 20:40 UTC
Scheduled -
We have a planned service maintenance for WildFire Israel Cloud on October 22, 2025 from 20:40:00 UTC to 22:40:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Oct 22, 20:33 UTC
Completed -
The scheduled maintenance has been completed.
Oct 22, 22:40 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 20:40 UTC
Scheduled -
We have a planned service maintenance for WildFire France Cloud on October 22, 2025 from 20:40:00 UTC to 22:40:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Oct 22, 20:33 UTC
Completed -
The scheduled maintenance has been completed.
Oct 22, 20:41 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 18:41 UTC
Scheduled -
We have a planned service maintenance for WildFire Australia Cloud on October 22, 2025 from 18:40:00 UTC to 20:40:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Oct 22, 18:31 UTC
Completed -
The scheduled maintenance has been completed.
Oct 22, 20:41 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 18:40 UTC
Scheduled -
We have a planned service maintenance for WildFire Indonesia Cloud on October 22, 2025 from 18:40:00 UTC to 20:40:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Oct 22, 18:32 UTC
Completed -
The scheduled maintenance has been completed.
Oct 22, 20:40 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 18:40 UTC
Scheduled -
We have a planned service maintenance for WildFire South Korea Cloud on October 22, 2025 from 18:40:00 UTC to 20:40:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Oct 22, 18:31 UTC
Completed -
The scheduled maintenance has been completed.
Oct 22, 20:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 18:30 UTC
Scheduled -
We have a planned service maintenance for WildFire Taiwan Cloud on October 22, 2025 from 18:30:00 UTC to 20:30:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Oct 22, 18:29 UTC
Completed -
The scheduled maintenance has been completed.
Oct 22, 20:10 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 18:10 UTC
Scheduled -
We have a planned service maintenance for WildFire Europe Cloud on October 22, 2025 from 18:10:00 UTC to 20:10:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Oct 22, 18:06 UTC
Completed -
The scheduled maintenance has been completed.
Oct 22, 19:10 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 17:10 UTC
Scheduled -
We have a planned service maintenance for WildFire Singapore Cloud on October 22, 2025 from 17:10:00 UTC to 19:10:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Oct 22, 17:06 UTC
Completed -
The scheduled maintenance has been completed.
Oct 22, 19:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 17:00 UTC
Scheduled -
We have a planned service maintenance for WildFire India Cloud on October 22, 2025 from 17:00:00 UTC to 19:00:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Oct 22, 16:49 UTC
Completed -
The scheduled maintenance has been completed.
Oct 22, 03:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 01:30 UTC
Scheduled -
We have a planned service maintenance for WildFire Global Cloud on October 22, 2025 from 01:30:00 UTC to 03:30:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Oct 22, 01:24 UTC
Resolved -
This incident has been resolved.
Oct 21, 15:29 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Oct 21, 01:37 UTC
Investigating -
Date: October 20, 2025
Status: Investigating Cloud NGFW service is impacted due to the ongoing AWS outage in us-east-1 We are working with AWS to resolve these issues. We see the following impact and will provide further update. We are currently investigating an AWS Outage issue impacting the provisioning of new and existing Cloud NGFW for AWS resources.We will provide another update as we have significant new information.
Scope of Impact: Existing Cloud NGFW resources: You may experience traffic drops in existing Cloud NGFW resources, because the AWS auto scaling group service is unable to add additional Security Processing Instances as your traffic increases
New Cloud/Existing/ NGFW resources: You may experience failures when attempting to deploy new Cloud NGFW resources. In the Cloud NGFW console, these affected instances will look stalled in the "creating" status for an extended period.
Oct 20, 18:07 UTC
Completed -
The scheduled maintenance has been completed.
Oct 21, 04:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 00:00 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Oct 20, 20:33 UTC
Scheduled -
WHAT: IoT Security (United States) plan to carry on an upgrade maintenance on AWS EKS service, which hosts the IoT Security product.
WHEN: Monday, Oct 20 | 5:00 PM PST - 9:00 PM PST
WHERE: US
NO ACTION REQUIRED
IMPACT: Some customer may notice data delay in IoT pipeline. Please ignore firewall data offline alerts during the maintenance.
SUPPORT: We will provide status updates before and throughout the maintenance. If you have any questions or concerns, feel free to reach out to IoT Security technical support at iot-security@paloaltonetworks.com.
Oct 18, 01:18 UTC
Completed -
The scheduled maintenance has been completed.
Oct 21, 00:40 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 22:40 UTC
Scheduled -
We have a planned service maintenance for WildFire Global Cloud from October 20, 2025 22:40:00 UTC to October 21, 2025 00:40:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Oct 20, 22:34 UTC
Resolved -
A small subset of customers in the US region would have experienced increased latency for the DLP service during this period, due to issues relating to the AWS outage.
Oct 20, 18:30 UTC
Completed -
The scheduled maintenance has been completed.
Oct 19, 19:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 11:00 UTC
Scheduled -
We are planning a service maintenance for Cortex XDR / XSIAM / XSOAR 8 / XPANSE / Cloud in Europe, Germany, Switzerland, Poland, Qatar, Israel, France, Saudi Arabia, Spain, Italy, South Africa and United Kingdom regions. The maintenance is scheduled for October 19th from 11:00 AM UTC to 7:00 PM UTC. During this window, the service may be unavailable for a maximum of 60 minutes. However, if you are experiencing unusual activity in your environment, please contact our Support - https://www.paloaltonetworks.com/company/contact-support.
Sep 11, 17:46 UTC
Completed -
The scheduled maintenance has been completed.
Oct 19, 14:01 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 06:01 UTC
Scheduled -
We are planning a service maintenance for Cortex XDR / XSIAM / XSOAR 8 / XPANSE / Cloud in America, Canada, Singapore, Indonesia, India, Australia, Taiwan, Korea and Japan regions. The maintenance is scheduled for October 19th from 6:00 AM UTC to 2:00 PM UTC. During this window, the service may be unavailable for a maximum of 60 minutes. However, if you are experiencing unusual activity in your environment, please contact our Support - https://www.paloaltonetworks.com/company/contact-support.
Sep 11, 17:44 UTC
Completed -
The scheduled maintenance has been completed.
Oct 19, 14:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 06:00 UTC
Scheduled -
We are planning a service maintenance for Cortex XDR / XSIAM / XSOAR 8 / XPANSE / Cloud in America Government region. The maintenance is scheduled for October 19th from 6:00 AM UTC to 2:00 PM UTC. During this window, the service may be unavailable for a maximum of 60 minutes. However, if you are experiencing unusual activity in your environment, please contact our Support - https://www.paloaltonetworks.com/company/contact-support.
Sep 11, 17:48 UTC
Resolved -
This incident has been resolved.
Oct 17, 15:24 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Oct 17, 14:54 UTC
Identified -
The issue has been identified and a fix is being implemented.
Oct 17, 14:54 UTC
Investigating -
WildFire is currently experiencing an issue in Germany Cloud. We are actively working on this issue and will provide another update by 15:00 UTC with further details.
Completed -
The scheduled maintenance has been completed.
Oct 17, 00:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 22:30 UTC
Scheduled -
We have a scheduled maintenance for FileMgr in Israel region on Oct 16th from 22:30 to 23:00 UTC. Customers may encounter intermittent disconnections during the maintenance window.
Oct 16, 22:04 UTC
Completed -
The scheduled maintenance has been completed.
Oct 16, 21:18 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 19:18 UTC
Scheduled -
We have a planned service maintenance for WildFire EU Regulated Cloud on October 16, 2025 from 19:18:00 UTC to 21:18:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Oct 16, 19:17 UTC
Completed -
The scheduled maintenance has been completed.
Oct 16, 21:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 19:00 UTC
Scheduled -
We have a planned service maintenance for WildFire Europe Cloud on October 16, 2025 from 19:00:00 UTC to 21:00:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Oct 16, 18:55 UTC
Completed -
The scheduled maintenance has been completed.
Oct 16, 20:15 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 18:15 UTC
Scheduled -
We have a planned service maintenance for WildFire Japan Cloud on October 16, 2025 from 18:15:00 UTC to 20:15:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Oct 16, 18:11 UTC
Completed -
The scheduled maintenance has been completed.
Oct 16, 20:01 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 18:00 UTC
Scheduled -
We have a planned service maintenance for WildFire UK Cloud on October 16, 2025 from 18:00:00 UTC to 20:00:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Oct 16, 17:58 UTC
Completed -
The scheduled maintenance has been completed.
Oct 16, 19:50 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 17:50 UTC
Scheduled -
We have a planned service maintenance for WildFire India Cloud on October 16, 2025 from 17:50:00 UTC to 19:50:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Oct 16, 17:45 UTC
Completed -
The scheduled maintenance has been completed.
Oct 16, 19:35 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 17:35 UTC
Scheduled -
We have a planned service maintenance for WildFire Canada Cloud on October 16, 2025 from 17:35:00 UTC to 19:35:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Oct 16, 17:31 UTC
Completed -
The scheduled maintenance has been completed.
Oct 16, 01:05 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 23:05 UTC
Scheduled -
We have a planned service maintenance for WildFire Australia Cloud from October 15, 2025 23:05:00 UTC to October 16, 2025 01:05:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Oct 15, 23:01 UTC
Completed -
The scheduled maintenance has been completed.
Oct 16, 00:45 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 22:45 UTC
Scheduled -
We have a planned service maintenance for WildFire Singapore Cloud from October 15, 2025 22:45:00 UTC to October 16, 2025 00:45:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Oct 15, 22:41 UTC
Completed -
The scheduled maintenance has been completed.
Oct 16, 00:31 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 22:31 UTC
Scheduled -
We have a planned service maintenance for WildFire Indonesia Cloud from October 15, 2025 22:31:00 UTC to October 16, 2025 00:31:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Oct 15, 22:30 UTC
Completed -
The scheduled maintenance has been completed.
Oct 16, 00:20 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 22:20 UTC
Scheduled -
We have a planned service maintenance for WildFire Taiwan Cloud from October 15, 2025 22:20:00 UTC to October 16, 2025 00:20:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Oct 15, 22:14 UTC
Completed -
The scheduled maintenance has been completed.
Oct 15, 23:13 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 21:13 UTC
Scheduled -
We have a planned service maintenance for WildFire Israel Cloud on October 15, 2025 from 21:12:00 UTC to 23:12:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Oct 15, 21:11 UTC
Completed -
The scheduled maintenance has been completed.
Oct 15, 23:12 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 21:12 UTC
Scheduled -
We have a planned service maintenance for WildFire Poland Cloud on October 15, 2025 from 21:12:00 UTC to 23:12:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Oct 15, 21:09 UTC
Completed -
The scheduled maintenance has been completed.
Oct 15, 23:12 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 21:12 UTC
Scheduled -
We have a planned service maintenance for WildFire Saudi Arabia Cloud on October 15, 2025 from 21:12:00 UTC to 23:12:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Oct 15, 21:09 UTC
Completed -
The scheduled maintenance has been completed.
Oct 15, 23:02 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 21:00 UTC
Scheduled -
We have a planned service maintenance for WildFire South Africa Cloud on October 15, 2025 from 21:00:00 UTC to 23:00:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Oct 15, 20:56 UTC
Completed -
The scheduled maintenance has been completed.
Oct 15, 23:01 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 21:00 UTC
Scheduled -
We have a planned service maintenance for WildFire South Korea Cloud on October 15, 2025 from 21:00:00 UTC to 23:00:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Oct 15, 20:56 UTC
Completed -
The scheduled maintenance has been completed.
Oct 15, 23:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 21:01 UTC
Scheduled -
We have a planned service maintenance for WildFire Spain Cloud on October 15, 2025 from 21:00:00 UTC to 23:00:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Oct 15, 20:56 UTC
Completed -
The scheduled maintenance has been completed.
Oct 15, 22:25 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 20:26 UTC
Scheduled -
We have a planned service maintenance for WildFire France Cloud on October 15, 2025 from 20:25:00 UTC to 22:25:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Oct 15, 20:24 UTC
Completed -
The scheduled maintenance has been completed.
Oct 15, 22:25 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 20:26 UTC
Scheduled -
We have a planned service maintenance for WildFire Germany Cloud on October 15, 2025 from 20:25:00 UTC to 22:25:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Oct 15, 20:24 UTC
Completed -
The scheduled maintenance has been completed.
Oct 15, 21:25 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 20:25 UTC
Scheduled -
We have a planned service maintenance for WildFire Italy Cloud on October 15, 2025 from 20:25:00 UTC to 21:25:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Oct 15, 20:24 UTC
Completed -
The scheduled maintenance has been completed.
Oct 15, 21:20 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 20:20 UTC
Scheduled -
We have a planned service maintenance for WildFire Switzerland Cloud on October 15, 2025 from 20:20:00 UTC to 21:20:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Oct 15, 20:18 UTC
Completed -
The scheduled maintenance has been completed.
Oct 15, 19:25 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 18:25 UTC
Scheduled -
We have a planned service maintenance for WildFire Qatar Cloud on October 15, 2025 from 18:25:00 UTC to 19:25:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Oct 15, 18:19 UTC
Resolved -
This incident has been resolved.
Oct 13, 12:54 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Oct 13, 12:42 UTC
Identified -
The issue has been identified and a fix is being implemented.
Oct 13, 12:39 UTC
Investigating -
Prisma Cloud - Alerts Service is experiencing intermittent behavior, which may affect timely alerts. Our team is actively investigating the issue and working on a resolution.
Oct 13, 12:23 UTC
Completed -
The scheduled maintenance has been completed.
Oct 13, 10:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 06:30 UTC
Scheduled -
We have a planned service maintenance for WildFire Global Cloud on October 13, 2025 from 06:30:00 UTC to 10:30:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Oct 13, 05:52 UTC
Completed -
The scheduled maintenance has been completed.
Oct 13, 05:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 03:00 UTC
Scheduled -
We have a scheduled maintenance for FileMgr in US and Canada regions on Oct 13th from 03:00 to 05:00 UTC. Customers may encounter intermittent disconnections during the maintenance window.
Oct 9, 19:06 UTC
Completed -
The scheduled maintenance has been completed.
Oct 12, 19:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 11:00 UTC
Scheduled -
We are planning a service maintenance for Cortex XDR / XSIAM / XSOAR 8 / XPANSE in Europe, Germany, Switzerland, Poland, Qatar, Israel, France, Saudi Arabia, Spain, Italy, South Africa and United Kingdom regions. The maintenance is scheduled for October 12th from 11:00 AM UTC to 7:00 PM UTC. During this window, the service may be unavailable for a maximum of 60 minutes. However, if you are experiencing unusual activity in your environment, please contact our Support - https://www.paloaltonetworks.com/company/contact-support.
Sep 17, 13:57 UTC
Completed -
The scheduled maintenance has been completed.
Oct 12, 14:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 06:00 UTC
Scheduled -
We are planning a service maintenance for Cortex XDR / XSIAM / XSOAR 8 / XPANSE in America, Canada, Singapore, Indonesia, India, Australia, Taiwan, Korea and Japan region. The maintenance is scheduled for October 12th from 6:00 AM UTC to 2:00 PM UTC. During this window, the service may be unavailable for a maximum of 60 minutes. However, if you are experiencing unusual activity in your environment, please contact our Support - https://www.paloaltonetworks.com/company/contact-support.
Sep 17, 13:58 UTC