Get webhook notifications whenever Palo Alto Networks Cloud Services creates an incident, updates an incident, resolves an incident or changes a component status.
Investigating - We are experiencing an issue with EMEA1 (Sugarloaf). We are actively investigating the cause and will provide an update by 01:00 PM UTC.
Customer Impact: Elements in the EMEA1 (Sugarloaf) regions will intermittently disconnect to the controller. There will be no impact to the data path.
Jun 10, 2025 - 12:07 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 2025 - 11:30 UTC
Scheduled - We have a planned service maintenance for WildFire France Cloud on June 10, 2025 from 11:30:00 UTC to 12:30:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Jun 10, 202511:30-12:30 UTC
Update - We are continuing to monitor for any further issues.
May 28, 2025 - 23:31 UTC
Update - We are continuing to monitor for any further issues.
May 28, 2025 - 22:45 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 28, 2025 - 22:44 UTC
Investigating - On May 27th, 2025, between 10:30 AM and 2:00 PM (PDT), customers may have experienced traffic disruptions due to an issue with receiving verdicts from the Palo Alto Networks Data Loss Prevention (DLP) service.
Impact: Customers with DLP policy with Action as Block or action-on-max-latency as Block in DLP settings may have seen traffic disruptions during this time window in US region.
Root Cause: An internal service disruption within the DLP infrastructure prevented timely verdict delivery, triggering blocking actions as per configured policy behavior.
Resolution and Remediation: The issue was identified and resolved by 2:00 PM. Remediation steps were implemented to restore full functionality, and the environment is now operating normally.
Next Steps: We are actively monitoring the environment to ensure continued stability. Additionally, we are implementing measures to improve system resilience and reduce the likelihood of recurrence.
We apologize for any inconvenience this may have caused and appreciate your patience as we worked to resolve the issue.
May 28, 2025 - 22:42 UTC
Update - We are continuing to investigate this issue.
Mar 26, 2025 - 21:03 UTC
Investigating - At Palo Alto Networks, we are committed to providing best-in-class security and operational excellence. As part of our proactive approach, we will be upgrading your Prisma Access instances to a version that includes a wide range of stability and security enhancements. These enhancements are designed to strengthen our services to safeguard your data and network integrity. We need to schedule a maintenance window for your tenant to facilitate this upgrade. We intend to execute this upgrade over the weekend of March 28th, 2025. Thank you for your understanding and cooperation during this time. If you have any further questions or require assistance, please feel free to reach out to your Palo Alto Networks account team, the customer success team, or the support team.
Mar 26, 2025 - 21:01 UTC
We are planning a service maintenance for Cortex XDR / XSIAM / XSOAR 8 / XPANSE in America, Canada, Singapore, Indonesia, India, Australia, Taiwan, Korea and Japan region. The maintenance is scheduled for June 15th from 6:00AM UTC to 2:00PM UTC. During this window, the service may be unavailable for a maximum of 60 minutes. However, if you are experiencing unusual activity in your environment, please contact our Support - https://www.paloaltonetworks.com/company/contact-support. Posted on
May 22, 2025 - 09:59 UTC
We are planning a service maintenance for Cortex XDR / XSIAM / XSOAR 8 / XPANSE in Europe, Germany, Switzerland, Poland, Qatar, Israel, France, Saudi Arabia, Spain, Italy, South Africa and United Kingdom regions. The maintenance is scheduled for June 15th from noon UTC to 8:00PM UTC. During this window, the service may be unavailable for a maximum of 60 minutes. However, if you are experiencing unusual activity in your environment, please contact our Support - https://www.paloaltonetworks.com/company/contact-support. Posted on
May 22, 2025 - 10:00 UTC
Update -
We will be undergoing scheduled maintenance during this time.
May 22, 2025 - 10:06 UTC
Scheduled -
We are planning a service maintenance for Cortex XDR / XSIAM / XSOAR 8 / XPANSE in America, Canada, Singapore, Indonesia, India, Australia, Taiwan, Korea and Japan region. The maintenance is scheduled for June 22th from 6:00AM UTC to 2:00PM UTC. During this window, the service may be unavailable for a maximum of 60 minutes. However, if you are experiencing unusual activity in your environment, please contact our Support - https://www.paloaltonetworks.com/company/contact-support.
May 22, 2025 - 10:01 UTC
We are planning a service maintenance for Cortex XDR / XSIAM / XSOAR 8 / XPANSE in America Government region. The maintenance is scheduled for June 22th from 6:00AM UTC to 2:00PM UTC. During this window, the service may be unavailable for a maximum of 60 minutes. However, if you are experiencing unusual activity in your environment, please contact our Support - https://www.paloaltonetworks.com/company/contact-support. Posted on
May 22, 2025 - 10:04 UTC
Update -
We will be undergoing scheduled maintenance during this time.
May 22, 2025 - 10:06 UTC
Scheduled -
We are planning a service maintenance for Cortex XDR / XSIAM / XSOAR 8 / XPANSE in Europe, Germany, Switzerland, Poland, Qatar, Israel, France, Saudi Arabia, Spain, Italy, South Africa and United Kingdom regions. The maintenance is scheduled for June 22th from noon UTC to 8:00PM UTC. During this window, the service may be unavailable for a maximum of 60 minutes. However, if you are experiencing unusual activity in your environment, please contact our Support - https://www.paloaltonetworks.com/company/contact-support.
May 22, 2025 - 10:03 UTC
We are planning a service maintenance for Cortex XDR / XSIAM / XSOAR 8 / XPANSE in America, Canada, Singapore, Indonesia, India, Australia, Taiwan, Korea and Japan region. The maintenance is scheduled for June 29th from 6:00AM UTC to 2:00PM UTC. During this window, the service may be unavailable for a maximum of 60 minutes. However, if you are experiencing unusual activity in your environment, please contact our Support - https://www.paloaltonetworks.com/company/contact-support. Posted on
May 22, 2025 - 10:08 UTC
We are planning a service maintenance for Cortex XDR / XSIAM / XSOAR 8 / XPANSE in Europe, Germany, Switzerland, Poland, Qatar, Israel, France, Saudi Arabia, Spain, Italy, South Africa and United Kingdom regions. The maintenance is scheduled for June 29th from noon UTC to 8:00PM UTC. During this window, the service may be unavailable for a maximum of 60 minutes. However, if you are experiencing unusual activity in your environment, please contact our Support - https://www.paloaltonetworks.com/company/contact-support. Posted on
May 22, 2025 - 10:10 UTC
Completed -
The scheduled maintenance has been completed.
Jun 8, 20:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 12:00 UTC
Scheduled -
We are planning a service maintenance for Cortex XDR / XSIAM / XSOAR 8 / XPANSE in Europe, Germany, Switzerland, Poland, Qatar, Israel, France, Saudi Arabia, Spain, Italy, South Africa and United Kingdom regions. The maintenance is scheduled for June 8th from noon UTC to 8:00PM UTC. During this window, the service may be unavailable for a maximum of 60 minutes. However, if you are experiencing unusual activity in your environment, please contact our Support - https://www.paloaltonetworks.com/company/contact-support.
May 22, 09:57 UTC
Completed -
The scheduled maintenance has been completed.
Jun 8, 18:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 06:01 UTC
Scheduled -
We are planning a service maintenance for Cortex XDR / XSIAM / XSOAR 8 / XPANSE in America Government region. The maintenance is scheduled for June 8th from 6:00AM UTC to 5:00PM UTC. During this window, the service may be unavailable for a maximum of 60 minutes. However, if you are experiencing unusual activity in your environment, please contact our Support - https://www.paloaltonetworks.com/company/contact-support.
May 22, 09:58 UTC
Completed -
The scheduled maintenance has been completed.
Jun 8, 14:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 06:00 UTC
Scheduled -
We are planning a service maintenance for Cortex XDR / XSIAM / XSOAR 8 / XPANSE in America, Canada, Singapore, Indonesia, India, Australia, Taiwan, Korea and Japan region. The maintenance is scheduled for June 8th from 6:00AM UTC to 2:00PM UTC. During this window, the service may be unavailable for a maximum of 60 minutes. However, if you are experiencing unusual activity in your environment, please contact our Support - https://www.paloaltonetworks.com/company/contact-support.
May 22, 09:54 UTC
Completed -
The scheduled maintenance has been completed.
Jun 7, 00:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 23:30 UTC
Scheduled -
We have a scheduled maintenance for FileMgr in United State Region. The maintenance is scheduled for June 6th from 23:30 UTC to June 7th 00:30 UTC. Customers may encounter intermittent disconnections during the maintenance window.
Jun 6, 23:27 UTC
Resolved -
This incident has been resolved.
Jun 6, 06:40 UTC
Monitoring -
AutoFocus is currently experiencing a data processing issue affecting WildFire samples. We are actively monitoring and working to resolve this issue and will provide another update in the near future.
Customer Impact: Customers can access the AutoFocus application and API; however, they may experience delays in data availability.
Workaround: We recommend to use WildFire Dashboard in Strata Cloud Manager to get the most up-to-date information.
May 21, 17:43 UTC
Resolved -
This incident has been resolved.
Jun 6, 06:38 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Jun 5, 05:31 UTC
Investigating -
Some functions in SCM (e.g., activation, device association, etc.) that require access to the Customer Support Portal are currently unavailable.
Jun 5, 04:58 UTC
Completed -
The scheduled maintenance has been completed.
Jun 5, 22:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 21:30 UTC
Scheduled -
We have a planned service maintenance for WildFire Global Cloud on June 05, 2025 from 21:30:00 UTC to 22:30:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Jun 5, 21:22 UTC
Completed -
The scheduled maintenance has been completed.
Jun 5, 22:07 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 21:05 UTC
Scheduled -
We have a planned service maintenance for WildFire Saudi Arabia Cloud on June 05, 2025 from 21:05:00 UTC to 22:05:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Jun 5, 21:01 UTC
Completed -
The scheduled maintenance has been completed.
Jun 5, 22:07 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 21:06 UTC
Scheduled -
We have a planned service maintenance for WildFire Italy Cloud on June 05, 2025 from 21:05:00 UTC to 22:05:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Jun 5, 21:01 UTC
Completed -
The scheduled maintenance has been completed.
Jun 5, 22:06 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 21:07 UTC
Scheduled -
We have a planned service maintenance for WildFire South Africa Cloud on June 05, 2025 from 21:05:00 UTC to 22:05:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Jun 5, 21:01 UTC
Completed -
The scheduled maintenance has been completed.
Jun 5, 22:06 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 21:07 UTC
Scheduled -
We have a planned service maintenance for WildFire Israel Cloud on June 05, 2025 from 21:05:00 UTC to 22:05:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Jun 5, 21:01 UTC
Completed -
The scheduled maintenance has been completed.
Jun 5, 22:05 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 21:05 UTC
Scheduled -
We have a planned service maintenance for WildFire Spain Cloud on June 05, 2025 from 21:05:00 UTC to 22:05:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Jun 5, 21:01 UTC
Completed -
The scheduled maintenance has been completed.
Jun 5, 22:05 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 21:06 UTC
Scheduled -
We have a planned service maintenance for WildFire South Korea Cloud on June 05, 2025 from 21:05:00 UTC to 22:05:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Jun 5, 21:01 UTC
Completed -
The scheduled maintenance has been completed.
Jun 5, 21:47 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 20:47 UTC
Scheduled -
We have a planned service maintenance for WildFire Qatar Cloud on June 05, 2025 from 20:45:00 UTC to 21:45:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Jun 5, 20:40 UTC
Completed -
The scheduled maintenance has been completed.
Jun 5, 21:47 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 20:46 UTC
Scheduled -
We have a planned service maintenance for WildFire Taiwan Cloud on June 05, 2025 from 20:45:00 UTC to 21:45:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Jun 5, 20:40 UTC
Completed -
The scheduled maintenance has been completed.
Jun 5, 21:46 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 20:46 UTC
Scheduled -
We have a planned service maintenance for WildFire France Cloud on June 05, 2025 from 20:45:00 UTC to 21:45:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Jun 5, 20:40 UTC
Completed -
The scheduled maintenance has been completed.
Jun 5, 21:46 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 20:45 UTC
Scheduled -
We have a planned service maintenance for WildFire Indonesia Cloud on June 05, 2025 from 20:45:00 UTC to 21:45:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Jun 5, 20:39 UTC
Completed -
The scheduled maintenance has been completed.
Jun 5, 21:45 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 20:45 UTC
Scheduled -
We have a planned service maintenance for WildFire Poland Cloud on June 05, 2025 from 20:45:00 UTC to 21:45:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Jun 5, 20:39 UTC
Completed -
The scheduled maintenance has been completed.
Jun 5, 21:45 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 20:45 UTC
Scheduled -
We have a planned service maintenance for WildFire Switzerland Cloud on June 05, 2025 from 20:45:00 UTC to 21:45:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Jun 5, 20:39 UTC
Completed -
The scheduled maintenance has been completed.
Jun 5, 21:17 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 20:16 UTC
Scheduled -
We have a planned service maintenance for WildFire India Cloud on June 05, 2025 from 20:15:00 UTC to 21:15:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Jun 5, 20:02 UTC
Completed -
The scheduled maintenance has been completed.
Jun 5, 21:17 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 20:15 UTC
Scheduled -
We have a planned service maintenance for WildFire Canada Cloud on June 05, 2025 from 20:15:00 UTC to 21:15:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Jun 5, 20:02 UTC
Completed -
The scheduled maintenance has been completed.
Jun 5, 21:16 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 20:16 UTC
Scheduled -
We have a planned service maintenance for WildFire UK Cloud on June 05, 2025 from 20:15:00 UTC to 21:15:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Jun 5, 20:02 UTC
Completed -
The scheduled maintenance has been completed.
Jun 5, 21:16 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 20:15 UTC
Scheduled -
We have a planned service maintenance for WildFire Europe Cloud on June 05, 2025 from 20:15:00 UTC to 21:15:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Jun 5, 20:02 UTC
Completed -
The scheduled maintenance has been completed.
Jun 5, 21:15 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 20:15 UTC
Scheduled -
We have a planned service maintenance for WildFire Germany Cloud on June 05, 2025 from 20:15:00 UTC to 21:15:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Jun 5, 20:02 UTC
Completed -
The scheduled maintenance has been completed.
Jun 5, 21:15 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 20:16 UTC
Scheduled -
We have a planned service maintenance for WildFire Singapore Cloud on June 05, 2025 from 20:15:00 UTC to 21:15:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Jun 5, 20:02 UTC
Completed -
The scheduled maintenance has been completed.
Jun 5, 21:15 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 20:17 UTC
Scheduled -
We have a planned service maintenance for WildFire Japan Cloud on June 05, 2025 from 20:15:00 UTC to 21:15:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Jun 5, 20:02 UTC
Completed -
The scheduled maintenance has been completed.
Jun 5, 10:10 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 09:10 UTC
Scheduled -
We have a planned service maintenance for WildFire Global Cloud on June 05, 2025 from 09:10:00 UTC to 10:10:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Jun 5, 09:08 UTC
Completed -
The scheduled maintenance has been completed.
Jun 5, 10:05 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 09:05 UTC
Scheduled -
We have a planned service maintenance for WildFire India Cloud on June 05, 2025 from 09:05:00 UTC to 10:05:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Jun 5, 08:57 UTC
Completed -
The scheduled maintenance has been completed.
Jun 5, 10:01 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 09:00 UTC
Scheduled -
We have a planned service maintenance for WildFire Japan Cloud on June 05, 2025 from 09:00:00 UTC to 10:00:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Jun 5, 08:52 UTC
Completed -
The scheduled maintenance has been completed.
Jun 5, 10:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 09:30 UTC
Scheduled -
We have a planned service maintenance for WildFire Australia Cloud on June 05, 2025 from 09:30:00 UTC to 10:00:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Jun 5, 09:24 UTC
Completed -
The scheduled maintenance has been completed.
Jun 5, 09:55 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 08:55 UTC
Scheduled -
We have a planned service maintenance for WildFire South Korea Cloud on June 05, 2025 from 08:55:00 UTC to 09:55:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Jun 5, 08:47 UTC
Completed -
The scheduled maintenance has been completed.
Jun 5, 09:50 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 08:51 UTC
Scheduled -
We have a planned service maintenance for WildFire Israel Cloud on June 05, 2025 from 08:50:00 UTC to 09:50:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Jun 5, 08:45 UTC
Completed -
The scheduled maintenance has been completed.
Jun 5, 09:42 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 08:42 UTC
Scheduled -
We have a planned service maintenance for WildFire Taiwan Cloud on June 05, 2025 from 08:42:00 UTC to 09:42:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Jun 5, 08:01 UTC
Completed -
The scheduled maintenance has been completed.
Jun 5, 09:40 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 08:40 UTC
Scheduled -
We have a planned service maintenance for WildFire Saudi Arabia Cloud on June 05, 2025 from 08:40:00 UTC to 09:40:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Jun 5, 08:34 UTC
Completed -
The scheduled maintenance has been completed.
Jun 5, 09:35 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 09:05 UTC
Scheduled -
We have a planned service maintenance for WildFire Europe Cloud on June 05, 2025 from 09:05:00 UTC to 09:35:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Jun 5, 09:02 UTC
Completed -
The scheduled maintenance has been completed.
Jun 5, 09:32 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 08:32 UTC
Scheduled -
We have a planned service maintenance for WildFire Germany Cloud on June 05, 2025 from 08:32:00 UTC to 09:32:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Jun 5, 08:26 UTC
Completed -
The scheduled maintenance has been completed.
Jun 5, 09:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 09:01 UTC
Scheduled -
We have a planned service maintenance for WildFire UK Cloud on June 05, 2025 from 09:00:00 UTC to 09:30:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Jun 5, 08:55 UTC
Completed -
The scheduled maintenance has been completed.
Jun 5, 09:25 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 08:25 UTC
Scheduled -
We have a planned service maintenance for WildFire Italy Cloud on June 05, 2025 from 08:25:00 UTC to 09:25:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Jun 5, 08:20 UTC
Completed -
The scheduled maintenance has been completed.
Jun 5, 09:21 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 08:50 UTC
Scheduled -
We have a planned service maintenance for WildFire Singapore Cloud on June 05, 2025 from 08:50:00 UTC to 09:20:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Jun 5, 08:48 UTC
Completed -
The scheduled maintenance has been completed.
Jun 5, 09:20 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 08:20 UTC
Scheduled -
We have a planned service maintenance for WildFire Spain Cloud on June 05, 2025 from 08:20:00 UTC to 09:20:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Jun 5, 08:18 UTC
Completed -
The scheduled maintenance has been completed.
Jun 5, 09:15 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 08:45 UTC
Scheduled -
We have a planned service maintenance for WildFire Qatar Cloud on June 05, 2025 from 08:45:00 UTC to 09:15:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Jun 5, 08:43 UTC
Completed -
The scheduled maintenance has been completed.
Jun 5, 09:07 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 08:07 UTC
Scheduled -
We have a planned service maintenance for WildFire South Africa Cloud on June 05, 2025 from 08:07:00 UTC to 09:07:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Jun 5, 08:06 UTC
Completed -
The scheduled maintenance has been completed.
Jun 5, 09:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 08:30 UTC
Scheduled -
We have a planned service maintenance for WildFire France Cloud on June 05, 2025 from 08:30:00 UTC to 09:00:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Jun 5, 08:25 UTC
Completed -
The scheduled maintenance has been completed.
Jun 5, 08:50 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 08:20 UTC
Scheduled -
We have a planned service maintenance for WildFire Switzerland Cloud on June 05, 2025 from 08:20:00 UTC to 08:50:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Jun 5, 08:19 UTC
Completed -
The scheduled maintenance has been completed.
Jun 5, 08:50 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 08:21 UTC
Scheduled -
We have a planned service maintenance for WildFire Poland Cloud on June 05, 2025 from 08:20:00 UTC to 08:50:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Jun 5, 08:15 UTC
Completed -
The scheduled maintenance has been completed.
Jun 5, 08:40 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 08:10 UTC
Scheduled -
We have a planned service maintenance for WildFire Indonesia Cloud on June 05, 2025 from 08:10:00 UTC to 08:40:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Jun 5, 08:04 UTC
Completed -
The scheduled maintenance has been completed.
Jun 5, 08:15 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 07:45 UTC
Scheduled -
We have a planned service maintenance for WildFire Canada Cloud on June 05, 2025 from 07:45:00 UTC to 08:15:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Jun 5, 07:43 UTC
Resolved -
This incident has been resolved.
Jun 5, 05:57 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Jun 5, 05:55 UTC
Identified -
The issue has been identified and a fix is being implemented.
Jun 5, 05:54 UTC
Investigating -
WildFire is currently experiencing an issue in all the Clouds. We are actively working on this issue and will provide another update by 5:45 UTC with further details.
Customer Impact: Customer will having issue accessing Wildfire portal.
Resolved -
The underlying problem causing increased latency on the Customer Service Portal has been resolved at 05:45 AM UTC
Jun 5, 05:35 UTC
Monitoring -
The fix is implemented 05:45 AM UTC .All services are available, SRE team is monitoring availability of Customer Support Portal and SSO services. ETA of next update 06:38 AM UTC.
Jun 5, 05:10 UTC
Investigating -
Increased latency observed on Customer Support Portal, some functionalities are degraded. Investigation in progress. Next update ETA : 05:01 AM UTC
Jun 5, 04:01 UTC
Resolved -
The underlying problem causing increased latency on the Customer Service Portal has been resolved at 12:34 AM UTC. All services are operational.
Jun 5, 00:38 UTC
Investigating -
Increased latency observed on Customer Support Portal, some functionalities are degraded. Investigation in progress. Next update ETA : 12:58 AM UTC
Jun 5, 00:09 UTC
Completed -
The scheduled maintenance has been completed.
Jun 4, 19:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 18:00 UTC
Scheduled -
WHAT: IoT Security plans to carry on an scheduled maintenance on IoT cloud service.
WHEN: Wed, Jun 4 | 11:00 AM PST - 12:00 PM PST
WHERE: United States
NO ACTION REQUIRED
IMPACT: A small fraction of United States customers might have intermittent portal loading issues or temporary data delays.
SUPPORT: We will provide status updates before and throughout the maintenance. If you have any questions or concerns, feel free to reach out to IoT Security technical support at iot-security@paloaltonetworks.com.
Jun 4, 03:45 UTC
Completed -
The scheduled maintenance has been completed.
Jun 4, 01:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 00:00 UTC
Scheduled -
WHAT: IoT Security plans to carry on an scheduled maintenance on IoT service.
WHEN: Wed, Jun 3 | 5:00 PM PST - 6:00 PM PST
WHERE: United States
NO ACTION REQUIRED
IMPACT: A small fraction of United States customers might have intermittent portal loading issues or temporary data delays.
SUPPORT: We will provide status updates before and throughout the maintenance. If you have any questions or concerns, feel free to reach out to IoT Security technical support at iot-security@paloaltonetworks.com.
Jun 4, 00:00 UTC
Completed -
The scheduled maintenance has been completed.
Jun 3, 05:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 03:00 UTC
Scheduled -
We have a scheduled maintenance for FileMgr in United State Region. The maintenance is scheduled for June 3rd from 3:00 AM UTC to 5:00 PM UTC. Customers may encounter intermittent disconnections during the maintenance window.
Jun 2, 20:47 UTC
Resolved -
This incident has been resolved.
Jun 1, 05:33 UTC
Monitoring -
Fix has been implemented and we are monitoring the results.
May 16, 09:10 UTC
Identified -
We have identified the issue and working actively on the fix. We will provide next update by May 15th, 2025 15:00 UTC
May 15, 12:40 UTC
Investigating -
Strata Logging Service is currently experiencing an issue in Australia. We are actively working on this issue and will provide another update by May 15 2025, 09:00 UTC with further details.
Customer Impact: Few customers may see a delay between the ingested firewall events and the processed ones.
Resolved -
This incident has been resolved.
May 31, 10:23 UTC
Investigating -
WildFire is currently experiencing an issue in WildFire Germany Cloud. We are actively working on this issue and will provide another update by 11:30 UTC with further details.
Customer Impact: Delay in processing Low Priority Samples
Completed -
The scheduled maintenance has been completed.
May 30, 11:09 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 10:09 UTC
Scheduled -
We have a planned service maintenance for WildFire Canada Cloud on May 30, 2025 from 10:09:00 UTC to 11:09:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
May 30, 10:08 UTC
Completed -
The scheduled maintenance has been completed.
May 30, 11:08 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 10:08 UTC
Scheduled -
We have a planned service maintenance for WildFire Taiwan Cloud on May 30, 2025 from 10:08:00 UTC to 11:08:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
May 30, 10:07 UTC
Completed -
The scheduled maintenance has been completed.
May 30, 10:56 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 09:56 UTC
Scheduled -
We have a planned service maintenance for WildFire Spain Cloud on May 30, 2025 from 09:56:00 UTC to 10:56:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
May 30, 09:55 UTC
Completed -
The scheduled maintenance has been completed.
May 30, 10:55 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 09:55 UTC
Scheduled -
We have a planned service maintenance for WildFire India Cloud on May 30, 2025 from 09:55:00 UTC to 10:55:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
May 30, 09:54 UTC
Completed -
The scheduled maintenance has been completed.
May 30, 10:50 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 09:50 UTC
Scheduled -
We have a planned service maintenance for WildFire Italy Cloud on May 30, 2025 from 09:50:00 UTC to 10:50:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
May 30, 09:49 UTC
Completed -
The scheduled maintenance has been completed.
May 30, 10:49 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 09:49 UTC
Scheduled -
We have a planned service maintenance for WildFire Japan Cloud on May 30, 2025 from 09:49:00 UTC to 10:49:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
May 30, 09:48 UTC
Completed -
The scheduled maintenance has been completed.
May 30, 10:44 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 09:44 UTC
Scheduled -
We have a planned service maintenance for WildFire Switzerland Cloud on May 30, 2025 from 09:44:00 UTC to 10:44:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
May 30, 09:43 UTC
Completed -
The scheduled maintenance has been completed.
May 30, 10:35 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 09:35 UTC
Scheduled -
We have a planned service maintenance for WildFire Europe Cloud on May 30, 2025 from 09:35:00 UTC to 10:35:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
May 30, 09:34 UTC
Completed -
The scheduled maintenance has been completed.
May 30, 10:15 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 09:15 UTC
Scheduled -
We have a planned service maintenance for WildFire Australia Cloud on May 30, 2025 from 09:15:00 UTC to 10:15:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
May 30, 09:14 UTC
Completed -
The scheduled maintenance has been completed.
May 30, 10:14 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 09:14 UTC
Scheduled -
We have a planned service maintenance for WildFire Qatar Cloud on May 30, 2025 from 09:14:00 UTC to 10:14:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
May 30, 09:13 UTC
Completed -
The scheduled maintenance has been completed.
May 30, 10:08 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 09:08 UTC
Scheduled -
We have a planned service maintenance for WildFire Indonesia Cloud on May 30, 2025 from 09:08:00 UTC to 10:08:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
May 30, 09:07 UTC
Completed -
The scheduled maintenance has been completed.
May 30, 10:07 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 09:07 UTC
Scheduled -
We have a planned service maintenance for WildFire UK Cloud on May 30, 2025 from 09:07:00 UTC to 10:07:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
May 30, 09:06 UTC
Completed -
The scheduled maintenance has been completed.
May 30, 09:57 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 08:57 UTC
Scheduled -
We have a planned service maintenance for WildFire South Africa Cloud on May 30, 2025 from 08:57:00 UTC to 09:57:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
May 30, 08:56 UTC
Completed -
The scheduled maintenance has been completed.
May 30, 09:56 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 08:56 UTC
Scheduled -
We have a planned service maintenance for WildFire Germany Cloud on May 30, 2025 from 08:56:00 UTC to 09:56:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
May 30, 08:55 UTC
Completed -
The scheduled maintenance has been completed.
May 30, 09:51 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 08:51 UTC
Scheduled -
We have a planned service maintenance for WildFire France Cloud on May 30, 2025 from 08:51:00 UTC to 09:51:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
May 30, 08:50 UTC
Completed -
The scheduled maintenance has been completed.
May 30, 09:50 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 08:50 UTC
Scheduled -
We have a planned service maintenance for WildFire Israel Cloud on May 30, 2025 from 08:50:00 UTC to 09:50:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
May 30, 08:49 UTC
Completed -
The scheduled maintenance has been completed.
May 30, 09:46 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 08:46 UTC
Scheduled -
We have a planned service maintenance for WildFire South Korea Cloud on May 30, 2025 from 08:46:00 UTC to 09:46:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
May 30, 08:45 UTC
Completed -
The scheduled maintenance has been completed.
May 30, 09:44 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 08:44 UTC
Scheduled -
We have a planned service maintenance for WildFire Singapore Cloud on May 30, 2025 from 08:44:00 UTC to 09:44:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
May 30, 08:43 UTC
Completed -
The scheduled maintenance has been completed.
May 30, 09:28 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 08:28 UTC
Scheduled -
We have a planned service maintenance for WildFire Global Cloud on May 30, 2025 from 08:28:00 UTC to 09:28:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
May 30, 08:27 UTC
Completed -
The scheduled maintenance has been completed.
May 30, 09:22 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 08:22 UTC
Scheduled -
We have a planned service maintenance for WildFire Saudi Arabia Cloud on May 30, 2025 from 08:22:00 UTC to 09:22:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
May 30, 08:21 UTC
Completed -
The scheduled maintenance has been completed.
May 30, 09:14 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 08:14 UTC
Scheduled -
We have a planned service maintenance for WildFire Poland Cloud on May 30, 2025 from 08:14:00 UTC to 09:14:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
May 30, 08:13 UTC
Resolved -
This incident has been resolved.
May 30, 00:23 UTC
Identified -
We are currently having sporadic issues with the Asset Inventory page, all other Cortex functionalities are working normally.
May 29, 21:50 UTC
Completed -
The scheduled maintenance has been completed.
May 29, 22:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 29, 21:00 UTC
Scheduled -
We have a planned service maintenance for WildFire Global Cloud on May 29, 2025 from 21:00:00 UTC to 22:00:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
May 29, 20:57 UTC
Completed -
The scheduled maintenance has been completed.
May 29, 22:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 29, 21:01 UTC
Scheduled -
We have a planned service maintenance for WildFire Global Cloud on May 29, 2025 from 21:00:00 UTC to 22:00:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
May 29, 20:56 UTC
Completed -
The scheduled maintenance has been completed.
May 29, 17:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 29, 05:00 UTC
Scheduled -
Some services in Strata Logging Service (US region ) will be down for maintenance from May 29, 2025 05:00 AM UTC to 05:00 PM UTC . This emergency window is required to take pre-emptive steps to mitigate the impact of potential cloud capacity issues.
Service / Customer Impact :
IOT - New subscription creation to SLS will see failures during the maintenance window. XSIAM - Customers should avoid adding or removing firewalls for which logs are being ingested and stored SLS Log Forwarding to customer SIEMs - Customers should avoid adding or removing firewalls for which logs are being forwarded SCM - Information on dashboards & logs shown in Log Viewer maybe delayed up to 12 hours.
Note : Log ingestion into SLS will not be impacted in this window.
May 29, 04:04 UTC
Completed -
The scheduled maintenance has been completed.
May 28, 13:55 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 11:55 UTC
Scheduled -
We have a planned service maintenance for WildFire Global Cloud on May 28, 2025 from 11:55:00 UTC to 13:55:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
May 28, 11:46 UTC