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We will be upgrading infrastructure during this time and expect about 10 minutes of impact to availability in the app stack. Posted on
Dec 20, 2025 - 17:29 UTC
We are planning a service maintenance for Cortex XDR / XSIAM / XSOAR 8 / XPANSE / CLOUD in America Government region. The maintenance is scheduled for January 11th from 5:00AM UTC to 1:00PM UTC. During this window, the service may be unavailable for a maximum of 60 minutes. However, if you are experiencing unusual activity in your environment, please contact our Support - https://www.paloaltonetworks.com/company/contact-support. Posted on
Dec 14, 2025 - 10:02 UTC
We are planning a service maintenance for Cortex XDR / XSIAM / XSOAR 8 / XPANSE / CLOUD in America, Canada, Singapore, Indonesia, India, Australia, Taiwan, Korea and Japan regions. The maintenance is scheduled for January 11th from 7:00AM UTC to 3:00PM UTC. During this window, the service may be unavailable for a maximum of 60 minutes. However, if you are experiencing unusual activity in your environment, please contact our Support - https://www.paloaltonetworks.com/company/contact-support. Posted on
Dec 14, 2025 - 09:58 UTC
We are planning a service maintenance for Cortex XDR / XSIAM / XSOAR 8 / XPANSE / CLOUD in Europe, Germany, Switzerland, Poland, Qatar, Israel, France, Saudi Arabia, Spain, Italy, South Africa and United Kingdom regions. The maintenance is scheduled for January 11th from noon to 8:00PM UTC. During this window, the service may be unavailable for a maximum of 60 minutes. However, if you are experiencing unusual activity in your environment, please contact our Support - https://www.paloaltonetworks.com/company/contact-support. Posted on
Dec 14, 2025 - 10:00 UTC
We are planning a service maintenance for Cortex XDR / XSIAM / XSOAR 8 / XPANSE / CLOUD in America Government region. The maintenance is scheduled for January 25th from 5:00AM UTC to 1:00PM UTC. During this window, the service may be unavailable for a maximum of 60 minutes. However, if you are experiencing unusual activity in your environment, please contact our Support - https://www.paloaltonetworks.com/company/contact-support. Posted on
Dec 14, 2025 - 12:59 UTC
We are planning a service maintenance for Cortex XDR / XSIAM / XSOAR 8 / XPANSE / CLOUD in America, Canada, Singapore, Indonesia, India, Australia, Taiwan, Korea and Japan region. The maintenance is scheduled for January 25th from 7:00AM UTC to 3:00PM UTC. During this window, the service may be unavailable for a maximum of 60 minutes. However, if you are experiencing unusual activity in your environment, please contact our Support - https://www.paloaltonetworks.com/company/contact-support. Posted on
Dec 14, 2025 - 12:56 UTC
We are planning a service maintenance for Cortex XDR / XSIAM / XSOAR 8 / XPANSE / CLOUD in Europe, Germany, Switzerland, Poland, Qatar, Israel, France, Saudi Arabia, Spain, Italy, South Africa and United Kingdom regions. The maintenance is scheduled for January 25th from noon UTC to 8:00PM UTC. During this window, the service may be unavailable for a maximum of 60 minutes. However, if you are experiencing unusual activity in your environment, please contact our Support - https://www.paloaltonetworks.com/company/contact-support. Posted on
Dec 14, 2025 - 12:58 UTC
We are planning a service maintenance for Cortex XDR / XSIAM / XSOAR 8 / XPANSE / CLOUD in America Government region. The maintenance is scheduled for February 1st from 5:00AM UTC to 1:00PM UTC. During this window, the service may be unavailable for a maximum of 60 minutes. However, if you are experiencing unusual activity in your environment, please contact our Support - https://www.paloaltonetworks.com/company/contact-support. Posted on
Dec 14, 2025 - 13:01 UTC
We are planning a service maintenance for Cortex XDR / XSIAM / XSOAR 8 / XPANSE / CLOUD in America Government region. The maintenance is scheduled for February 8th from 5:00AM UTC to 1:00PM UTC. During this window, the service may be unavailable for a maximum of 60 minutes. However, if you are experiencing unusual activity in your environment, please contact our Support - https://www.paloaltonetworks.com/company/contact-support. Posted on
Dec 14, 2025 - 14:06 UTC
We are planning a service maintenance for Cortex XDR / XSIAM / XSOAR 8 / XPANSE / CLOUD in America, Canada, Singapore, Indonesia, India, Australia, Taiwan, Korea and Japan region. The maintenance is scheduled for February 8th from 7:00AM UTC to 3:00PM UTC. During this window, the service may be unavailable for a maximum of 60 minutes. However, if you are experiencing unusual activity in your environment, please contact our Support - https://www.paloaltonetworks.com/company/contact-support. Posted on
Dec 14, 2025 - 14:04 UTC
We are planning a service maintenance for Cortex XDR / XSIAM / XSOAR 8 / XPANSE / CLOUD in Europe, Germany, Switzerland, Poland, Qatar, Israel, France, Saudi Arabia, Spain, Italy and United Kingdom regions. The maintenance is scheduled for February 8th from noon UTC to 8:00PM UTC. During this window, the service may be unavailable for a maximum of 60 minutes. However, if you are experiencing unusual activity in your environment, please contact our Support - https://www.paloaltonetworks.com/company/contact-support. Posted on
Dec 14, 2025 - 14:03 UTC
We are planning a service maintenance for Cortex XDR / XSIAM / XSOAR 8 / XPANSE / CLOUD in America Government region. The maintenance is scheduled for February 22th from 5:00AM UTC to 1:00PM UTC. During this window, the service may be unavailable for a maximum of 60 minutes. However, if you are experiencing unusual activity in your environment, please contact our Support - https://www.paloaltonetworks.com/company/contact-support. Posted on
Dec 14, 2025 - 14:11 UTC
We are planning a service maintenance for Cortex XDR / XSIAM / XSOAR 8 / XPANSE / CLOUD in America, Canada, Singapore, Indonesia, India, Australia, Taiwan, Korea and Japan region. The maintenance is scheduled for February 22th from 7:00AM UTC to 3:00PM UTC. During this window, the service may be unavailable for a maximum of 60 minutes. However, if you are experiencing unusual activity in your environment, please contact our Support - https://www.paloaltonetworks.com/company/contact-support. Posted on
Dec 14, 2025 - 14:11 UTC
We are planning a service maintenance for Cortex XDR / XSIAM / XSOAR 8 / XPANSE / CLOUD in Europe, Germany, Switzerland, Poland, Qatar, Israel, France, Saudi Arabia, Spain, Italy, South Africa and United Kingdom regions. The maintenance is scheduled for February 22th from noon UTC to 8:00PM UTC. During this window, the service may be unavailable for a maximum of 60 minutes. However, if you are experiencing unusual activity in your environment, please contact our Support - https://www.paloaltonetworks.com/company/contact-support. Posted on
Dec 14, 2025 - 14:09 UTC
We are planning a service maintenance for Cortex XDR / XSIAM / XSOAR 8 / XPANSE / CLOUD in America Government region. The maintenance is scheduled for March 1st from 5:00AM UTC to 1:00PM UTC. During this window, the service may be unavailable for a maximum of 60 minutes. However, if you are experiencing unusual activity in your environment, please contact our Support - https://www.paloaltonetworks.com/company/contact-support. Posted on
Dec 15, 2025 - 15:09 UTC
Completed -
The scheduled maintenance has been completed.
Dec 18, 21:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 18, 17:00 UTC
Scheduled -
WHAT: IoT Security (Australia) plan to carry on an upgrade maintenance on AWS EKS service, which hosts the IoT Security product.
WHEN: Friday, Dec 19 | 4:00 AM AEDT -8:00 AM AEDT
WHERE: Australia
NO ACTION REQUIRED
IMPACT: Some customer may notice data delay in IoT pipeline. Please ignore firewall data offline alerts during the maintenance.
SUPPORT: We will provide status updates before and throughout the maintenance. If you have any questions or concerns, feel free to reach out to IoT Security technical support at iot-security@paloaltonetworks.com.
Dec 16, 23:41 UTC
IMPACT: Some customer may notice data delay in IoT pipeline. Please ignore firewall data offline alerts during the maintenance.
SUPPORT: We will provide status updates before and throughout the maintenance. If you have any questions or concerns, feel free to reach out to IoT Security technical support at iot-security@paloaltonetworks.com.
Dec 16, 23:29 UTC
Resolved -
This incident has been resolved.
Dec 17, 22:14 UTC
Monitoring -
One of our detectors experienced an issue that caused false positive blocking with scanning category. Customers were blocked from accessing some benign URLs. We have identified and disabled the false positive signatures to resume customer utility.
Dec 16, 21:15 UTC
Completed -
The scheduled maintenance has been completed.
Dec 17, 21:01 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 17, 17:00 UTC
Scheduled -
WHAT: IoT Security (EU/Germany) plan to carry on an upgrade maintenance on AWS EKS service, which hosts the IoT Security product.
WHEN: Wednesday, Dec 17 | 6:00 PM CET -10:00 PM CET
WHERE: EU/Germany
NO ACTION REQUIRED
IMPACT: Some customer may notice data delay in IoT pipeline. Please ignore firewall data offline alerts during the maintenance.
SUPPORT: We will provide status updates before and throughout the maintenance. If you have any questions or concerns, feel free to reach out to IoT Security technical support at iot-security@paloaltonetworks.com.
Dec 16, 23:39 UTC
Completed -
The scheduled maintenance has been completed.
Dec 15, 21:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 15, 17:00 UTC
Scheduled -
WHAT: IoT Security (EU/Germany) plan to carry on an upgrade maintenance on AWS EKS service, which hosts the IoT Security product.
WHEN: Monday, Dec 15 | 6:00 PM CET -10:00 PM CET
WHERE: EU/Germany
NO ACTION REQUIRED
IMPACT: Some customer may notice data delay in IoT pipeline. Please ignore firewall data offline alerts during the maintenance.
SUPPORT: We will provide status updates before and throughout the maintenance. If you have any questions or concerns, feel free to reach out to IoT Security technical support at iot-security@paloaltonetworks.com.
Dec 11, 18:44 UTC
Completed -
The scheduled maintenance has been completed.
Dec 15, 20:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 15, 18:00 UTC
Scheduled -
We have a scheduled maintenance for FileMgr in Australia Region on Dec 15th from 18:00 to 20:00 UTC. Customers may encounter intermittent disconnections during the maintenance window.
Dec 12, 01:16 UTC
Completed -
The scheduled maintenance has been completed.
Dec 14, 13:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 14, 05:00 UTC
Scheduled -
We are planning a service maintenance for Cortex XDR / XSIAM / XSOAR 8 / XPANSE / CLOUD in America Government region. The maintenance is scheduled for December 14th from 5:00AM UTC to 1:00PM UTC. During this window, the service may be unavailable for a maximum of 60 minutes. However, if you are experiencing unusual activity in your environment, please contact our Support - https://www.paloaltonetworks.com/company/contact-support.
Dec 10, 19:04 UTC
Completed -
The scheduled maintenance has been completed.
Dec 14, 03:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 13, 23:00 UTC
Scheduled -
WHAT: IoT Security (Canada) plan to carry on an upgrade maintenance on AWS EKS service, which hosts the IoT Security product.
WHEN: Saturday, Dec 13 | 5:00 PM CST -8:00 PM CST
WHERE: Canada
NO ACTION REQUIRED
IMPACT: Some customer may notice data delay in IoT pipeline. Please ignore firewall data offline alerts during the maintenance.
SUPPORT: We will provide status updates before and throughout the maintenance. If you have any questions or concerns, feel free to reach out to IoT Security technical support at iot-security@paloaltonetworks.com.
Dec 11, 18:41 UTC
IMPACT: Some customer may notice data delay in IoT pipeline. Please ignore firewall data offline alerts during the maintenance.
SUPPORT: We will provide status updates before and throughout the maintenance. If you have any questions or concerns, feel free to reach out to IoT Security technical support at iot-security@paloaltonetworks.com.
Dec 11, 18:34 UTC
Completed -
The scheduled maintenance has been completed.
Dec 13, 01:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 12, 22:00 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Dec 11, 18:31 UTC
Scheduled -
WHAT: IoT Security (Japan) plan to carry on an upgrade maintenance on AWS EKS service, which hosts the IoT Security product.
WHEN: Saturday, Dec 13 | 7:00 AM JST -10:00 AM JST
WHERE: Japan
NO ACTION REQUIRED
IMPACT: Some customer may notice data delay in IoT pipeline. Please ignore firewall data offline alerts during the maintenance.
SUPPORT: We will provide status updates before and throughout the maintenance. If you have any questions or concerns, feel free to reach out to IoT Security technical support at iot-security@paloaltonetworks.com.
Dec 11, 18:28 UTC
Completed -
The scheduled maintenance has been completed.
Dec 12, 21:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 12, 17:00 UTC
Scheduled -
WHAT: IoT Security (United Kingdom) plan to carry on an upgrade maintenance on AWS EKS service, which hosts the IoT Security product.
WHEN: Friday, Dec 12| 5:00 PM UTC -9:00 PM UTC
WHERE: United Kingdom
NO ACTION REQUIRED
IMPACT: Some customer may notice data delay in IoT pipeline. Please ignore firewall data offline alerts during the maintenance.
SUPPORT: We will provide status updates before and throughout the maintenance. If you have any questions or concerns, feel free to reach out to IoT Security technical support at iot-security@paloaltonetworks.com.
Dec 11, 18:24 UTC