Get webhook notifications whenever Palo Alto Networks Cloud Services creates an incident, updates an incident, resolves an incident or changes a component status.
Update - We are continuing to work on a fix for this issue.
Aug 20, 2025 - 07:14 UTC
Identified - We are currently experiencing an issue with our Cloud NGFW for Azure service due to degradation in Azure VMs. This may cause failures when creating new resources and could lead to intermittent traffic drops during auto-scaling events. Traffic on existing deployments remains unaffected.
Our team is working with Azure to resolve this. If you experience any traffic interruption, please contact the Palo Alto Networks Support team.
We will provide an update as soon as more details are available.
Aug 20, 2025 - 02:18 UTC
Identified - Prisma Access is currently experiencing an issue on mobile users gateway auto-scaling, new onboarding and dataplane upgrades. We are actively working on this issue and will provide another update by August 2nd 06:00 UTC with further details.
Customer Impact Some mobile users may experience unstable connectivity to Prisma Access due to auto-scaling failures. This degradation may impact new onboarding and dataplane upgrades scheduled at the time of this incident. The data plane traffic across the existing instances is NOT affected.
Workaround Users can try connecting to other regions.
Aug 02, 2025 - 04:08 UTC
Identified - We’ve identified a compatibility issue stemming from a recent AWS update to the boto3 library. This new boto3 version is incompatible with the older botocore version currently used in our deployments. Customer Impact There’s no impact on ongoing traffic, and all backend Cloud NGFW instances remain healthy. However, you might observe an incorrect status display in the UI related to two specific scenarios: When adding a new Availability Zone (AZ), the firewall status might incorrectly show “UPDATING” in the UI. The firewall status might incorrectly show “CREATING” in the UI. Please note, this issue is affecting less than 10% of our total firewalls. We’re actively working to resolve this and will provide another update as soon as we have more information.
Jul 29, 2025 - 18:08 UTC
Investigating - Palo Alto Networks continually works to enhance its services. As part of an emergency maintenance activity, PANW Engineering will roll out code changes to enhance RBI services. This emergency maintenance activity is on Friday, 25th July, from 5:00 PM UTC to 9:00 PM UTC. Customers using the RBI service may witness degraded performance during the maintenance window. This impact will be limited to RBI users. We apologize for the inconvenience, and the Engineering team and the SRE team are working diligently to ensure that the services are healthy and functional. Please reach out to the support team or your customer success representatives if you have any questions.
Jul 09, 2025 - 13:49 UTC
Investigating - Prisma SDWAN - VPN services in US region are currently experiencing degraded performance. Engineering is actively looking into the issue. Next update will be at 14:00 UTC
Jul 03, 2025 - 13:05 UTC
Identified - AutoFocus is currently experiencing an issue with infrastructure. We are actively working on resolving this issue and will provide another update. Customer Impact: Customers will not be able to access the AutoFocus application or API Workaround: N/A
Jun 18, 2025 - 18:56 UTC
Update - Private apps are operational. Browser login continues to be degraded
Jun 12, 2025 - 20:04 UTC
Identified - We have observed partial recovery on GCP. Private apps remain at risk but are currently working properly
Jun 12, 2025 - 19:42 UTC
Update - Be advised that active users remain operational, User login is partially available due to the GCP issue visible here: https://status.cloud.google.com/
Jun 12, 2025 - 19:21 UTC
Investigating - PAB interactive login is degraded due to an issue in multiple GCP regions
Jun 12, 2025 - 19:17 UTC
We are planning a service maintenance for Cortex XDR / XSIAM / XSOAR 8 / XPANSE in America Government region. The maintenance is scheduled for August 24th from 6:00 AM UTC to 2:00 PM UTC. During this window, the service may be unavailable for a maximum of 60 minutes. However, if you are experiencing unusual activity in your environment, please contact our Support - https://www.paloaltonetworks.com/company/contact-support. Posted on
Aug 14, 2025 - 07:34 UTC
We have a planned service maintenance for DLP FileManager EU Regions(Poland, Spain, Netherlands, Switzerland, Italy) [hawkeye.services-edge.paloaltonetworks.com]. To do Service Upgrades on August 25, 2025 from 9:00 PM UTC to 11:00 PM UTC.
Customer Impact: During this scheduled maintenance, customers may experience intermittent disconnects. Posted on
Aug 14, 2025 - 20:21 UTC
We have a planned service maintenance for DLP FileManager APAC Regions [hawkeye.services-edge.paloaltonetworks.com]. To do Service Upgrades on August 26, 2025 from 9:00 PM UTC to 11:00 PM UTC.
Customer Impact: During this scheduled maintenance, customers may experience intermittent disconnects. Posted on
Aug 14, 2025 - 20:26 UTC
We have a planned service maintenance for DLP FileManager Canada Region[hawkeye.services-edge.paloaltonetworks.com]. To do Service Upgrades on August 26, 2025 from 10:00 PM UTC to 11:00 PM UTC.
Customer Impact: During this scheduled maintenance, customers may experience intermittent disconnects. Posted on
Aug 14, 2025 - 20:36 UTC
We have a planned service maintenance for DLP FileManager US Region [hawkeye.services-edge.paloaltonetworks.com]. To do Service Upgrades on August 27, 2025 from 10:00 PM UTC to 11:00 PM UTC.
Customer Impact: During this scheduled maintenance, customers may experience intermittent disconnects. Posted on
Aug 14, 2025 - 20:38 UTC
We are planning a service maintenance for Cortex XDR / XSIAM / XSOAR 8 / XPANSE in America, Canada, Singapore, Indonesia, India, Australia, Taiwan, Korea, South Africa and Japan region. The maintenance is scheduled for September 7th from 6:00AM UTC to 2:00PM UTC. During this window, the service may be unavailable for a maximum of 60 minutes. However, if you are experiencing unusual activity in your environment, please contact our Support - https://www.paloaltonetworks.com/company/contact-support. Posted on
Aug 14, 2025 - 07:17 UTC
We are planning a service maintenance for Cortex XDR / XSIAM / XSOAR 8 / XPANSE in America Government region. The maintenance is scheduled for September 7th from 6:00 AM UTC to 2:00 PM UTC. During this window, the service may be unavailable for a maximum of 60 minutes. However, if you are experiencing unusual activity in your environment, please contact our Support - https://www.paloaltonetworks.com/company/contact-support. Posted on
Aug 14, 2025 - 07:35 UTC
We are planning a service maintenance for Cortex XDR / XSIAM / XSOAR 8 / XPANSE in Europe, Germany, Switzerland, Poland, Qatar, Israel, France, Saudi Arabia, Spain, Italy and United Kingdom regions. The maintenance is scheduled for September 7th from 11:00 AM UTC to 7:00 PM UTC. During this window, the service may be unavailable for a maximum of 60 minutes. However, if you are experiencing unusual activity in your environment, please contact our Support - https://www.paloaltonetworks.com/company/contact-support. Posted on
Aug 14, 2025 - 07:19 UTC
We are planning a service maintenance for Cortex XDR / XSIAM / XSOAR 8 / XPANSE in America, Canada, Singapore, Indonesia, India, Australia, Taiwan, Korea, South Africa and Japan region. The maintenance is scheduled for September 14th from 6:00 AM UTC to 2:00 PM UTC. During this window, the service may be unavailable for a maximum of 60 minutes. However, if you are experiencing unusual activity in your environment, please contact our Support - https://www.paloaltonetworks.com/company/contact-support. Posted on
Aug 14, 2025 - 07:23 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Aug 14, 2025 - 09:22 UTC
Scheduled -
We are planning a service maintenance for Cortex XDR / XSIAM / XSOAR 8 / XPANSE in Europe, Germany, Switzerland, Poland, Qatar, Israel, France, Saudi Arabia, Spain, Italy and United Kingdom regions. The maintenance is scheduled for September 14th 11:00 AM UTC to 7:00 PM UTC. During this window, the service may be unavailable for a maximum of 60 minutes. However, if you are experiencing unusual activity in your environment, please contact our Support - https://www.paloaltonetworks.com/company/contact-support.
Aug 14, 2025 - 07:24 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Aug 14, 2025 - 07:33 UTC
Scheduled -
We are planning a service maintenance for Cortex XDR / XSIAM / XSOAR 8 / XPANSE in America, Canada, Singapore, Indonesia, India, Australia, Taiwan, Korea, South Africa and Japan region. The maintenance is scheduled for September 28th from 6:00 AM UTC to 2:00 PM UTC. During this window, the service may be unavailable for a maximum of 60 minutes. However, if you are experiencing unusual activity in your environment, please contact our Support - https://www.paloaltonetworks.com/company/contact-support.
Aug 14, 2025 - 07:27 UTC
We are planning a service maintenance for Cortex XDR / XSIAM / XSOAR 8 / XPANSE in America Government region. The maintenance is scheduled for September 28th from 6:00 AM UTC to 2:00 PM UTC. During this window, the service may be unavailable for a maximum of 60 minutes. However, if you are experiencing unusual activity in your environment, please contact our Support - https://www.paloaltonetworks.com/company/contact-support. Posted on
Aug 14, 2025 - 07:37 UTC
We are planning a service maintenance for Cortex XDR / XSIAM / XSOAR 8 / XPANSE in Europe, Germany, Switzerland, Poland, Qatar, Israel, France, Saudi Arabia, Spain, Italy and United Kingdom regions. The maintenance is scheduled for September 28th from 11:00 AM UTC to 7:00 PM UTC. During this window, the service may be unavailable for a maximum of 60 minutes. However, if you are experiencing unusual activity in your environment, please contact our Support - https://www.paloaltonetworks.com/company/contact-support. Posted on
Aug 14, 2025 - 07:29 UTC
Completed -
The scheduled maintenance has been completed.
Aug 22, 23:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 22, 21:00 UTC
Scheduled -
We have a planned service maintenance for DLP FileManager EU Regions(UK, GERMANY, FRANCE) [hawkeye.services-edge.paloaltonetworks.com]. To do Service Upgrades on August 22, 2025 from 9:00 PM UTC to 11:00 PM UTC.
Customer Impact: During this scheduled maintenance, customers may experience intermittent disconnects.
Aug 14, 20:15 UTC
Completed -
The scheduled maintenance has been completed.
Aug 22, 19:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 22, 18:00 UTC
Scheduled -
We have a planned service maintenance for DLP FileManager Japan Region [hawkeye.services-edge.paloaltonetworks.com]. Maintenance is scheduled on August 22, 2025 from 6:00 PM UTC to 7:00 PM UTC.
Customer Impact: During this scheduled maintenance, customers may experience intermittent disconnects.
Aug 22, 05:40 UTC
Completed -
The scheduled maintenance has been completed.
Aug 21, 23:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 21, 22:15 UTC
Scheduled -
We have a planned service maintenance for DLP FileManager US Regions [hawkeye.services-edge.paloaltonetworks.com]. The maintenance is scheduled for August 21, 2025 from 10:15 PM UTC to 11:30 PM UTC.
Customer Impact: During this scheduled maintenance, customers may experience intermittent disconnects.
Aug 21, 22:03 UTC
Completed -
The scheduled maintenance has been completed.
Aug 21, 22:25 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 21, 20:25 UTC
Scheduled -
We have a planned service maintenance for WildFire Global Cloud on August 21, 2025 from 20:25:00 UTC to 22:25:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Aug 21, 20:21 UTC
Resolved -
This incident has been resolved.
Aug 21, 20:35 UTC
Investigating -
The Prisma Access team will be performing a scheduled maintenance on the infrastructure on Sunday, August 10th, from 3:00 PM to 7:00 PM UTC. There will not be any impact on the customer's network infrastructure. Commits and new onboarding may be impacted during this time. The Engineering team and the SRE team are working diligently to ensure that the services are healthy and functional. Please reach out to the support team or your customer success representatives if you have any questions.
Aug 7, 17:40 UTC
Completed -
The scheduled maintenance has been completed.
Aug 21, 20:11 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 21, 18:10 UTC
Scheduled -
We have a planned service maintenance for WildFire Europe Cloud on August 21, 2025 from 18:10:00 UTC to 20:10:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Aug 21, 18:07 UTC
Completed -
The scheduled maintenance has been completed.
Aug 21, 20:10 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 21, 18:11 UTC
Scheduled -
We have a planned service maintenance for WildFire Canada Cloud on August 21, 2025 from 18:10:00 UTC to 20:10:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Aug 21, 18:07 UTC
Completed -
The scheduled maintenance has been completed.
Aug 21, 19:10 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 21, 18:11 UTC
Scheduled -
We have a planned service maintenance for WildFire Australia Cloud on August 21, 2025 from 18:10:00 UTC to 19:10:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Aug 21, 18:06 UTC
Completed -
The scheduled maintenance has been completed.
Aug 21, 18:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 21, 17:00 UTC
Scheduled -
We have a planned maintenance for DLP FileManager Australia Regions[au.hawkeye.services-edge.paloaltonetworks.com]. The maintenance is scheduled for August 21th from 5:00 PM UTC to 6:00 PM UTC.
Customer Impact: During this scheduled maintenance, customers may experience intermittent disconnects.
Aug 21, 00:32 UTC
Resolved -
This incident has been resolved.
Aug 21, 17:50 UTC
Investigating -
AutoFocus is currently experiencing an issue with infrastructure. We are actively working on resolving this issue and will provide another update.
Impact: Customers will not be able to access the AutoFocus application or API
Aug 14, 15:19 UTC
Completed -
The scheduled maintenance has been completed.
Aug 21, 00:25 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 23:25 UTC
Scheduled -
We have a planned service maintenance for WildFire EU Regulated Cloud from August 20, 2025 23:25:00 UTC to August 21, 2025 00:25:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Aug 20, 23:22 UTC
Completed -
The scheduled maintenance has been completed.
Aug 21, 00:15 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 23:15 UTC
Scheduled -
We have a planned service maintenance for WildFire South Africa Cloud from August 20, 2025 23:15:00 UTC to August 21, 2025 00:15:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Aug 20, 23:11 UTC
Completed -
The scheduled maintenance has been completed.
Aug 21, 00:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 23:30 UTC
Scheduled -
We have a planned service maintenance for DLP FileManager US Region [hawkeye.services-edge.paloaltonetworks.com]. To do Infra Upgrades on August 20, 2025 from 11:30 PM UTC to 11:59 PM UTC.
Aug 19, 23:40 UTC
Completed -
The scheduled maintenance has been completed.
Aug 20, 23:55 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 21:55 UTC
Scheduled -
We have a planned service maintenance for WildFire Poland Cloud on August 20, 2025 from 21:55:00 UTC to 23:55:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Aug 20, 21:44 UTC
Completed -
The scheduled maintenance has been completed.
Aug 20, 23:50 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 22:50 UTC
Scheduled -
We have a planned service maintenance for WildFire South Africa Cloud on August 20, 2025 from 22:50:00 UTC to 23:50:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Aug 20, 22:48 UTC
Completed -
The scheduled maintenance has been completed.
Aug 20, 23:45 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 21:45 UTC
Scheduled -
We have a planned service maintenance for WildFire Japan Cloud on August 20, 2025 from 21:45:00 UTC to 23:45:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Aug 20, 21:40 UTC
Completed -
The scheduled maintenance has been completed.
Aug 20, 23:40 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 22:40 UTC
Scheduled -
We have a planned service maintenance for WildFire Singapore Cloud on August 20, 2025 from 22:40:00 UTC to 23:40:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Aug 20, 22:34 UTC
Completed -
The scheduled maintenance has been completed.
Aug 20, 23:35 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 22:35 UTC
Scheduled -
We have a planned service maintenance for WildFire Switzerland Cloud on August 20, 2025 from 22:35:00 UTC to 23:35:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Aug 20, 22:25 UTC
Completed -
The scheduled maintenance has been completed.
Aug 20, 23:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 21:30 UTC
Scheduled -
We have a planned service maintenance for WildFire France Cloud on August 20, 2025 from 21:30:00 UTC to 23:30:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Aug 20, 21:29 UTC
Completed -
The scheduled maintenance has been completed.
Aug 20, 23:25 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 22:25 UTC
Scheduled -
We have a planned service maintenance for WildFire Spain Cloud on August 20, 2025 from 22:25:00 UTC to 23:25:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Aug 20, 22:15 UTC
Completed -
The scheduled maintenance has been completed.
Aug 20, 23:20 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 21:20 UTC
Scheduled -
We have a planned service maintenance for WildFire Germany Cloud on August 20, 2025 from 21:20:00 UTC to 23:20:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Aug 20, 21:16 UTC
Completed -
The scheduled maintenance has been completed.
Aug 20, 23:16 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 21:15 UTC
Scheduled -
We have a planned service maintenance for WildFire Italy Cloud on August 20, 2025 from 21:15:00 UTC to 23:15:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Aug 20, 21:13 UTC
Completed -
The scheduled maintenance has been completed.
Aug 20, 23:15 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 22:15 UTC
Scheduled -
We have a planned service maintenance for WildFire South Korea Cloud on August 20, 2025 from 22:15:00 UTC to 23:15:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Aug 20, 22:08 UTC
Completed -
The scheduled maintenance has been completed.
Aug 20, 23:05 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 22:05 UTC
Scheduled -
We have a planned service maintenance for WildFire Saudi Arabia Cloud on August 20, 2025 from 22:05:00 UTC to 23:05:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Aug 20, 21:54 UTC
Completed -
The scheduled maintenance has been completed.
Aug 20, 23:05 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 21:05 UTC
Scheduled -
We have a planned service maintenance for WildFire Israel Cloud on August 20, 2025 from 21:05:00 UTC to 23:05:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Aug 20, 21:04 UTC
Completed -
The scheduled maintenance has been completed.
Aug 20, 23:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 22:00 UTC
Scheduled -
We have a planned service maintenance for WildFire Saudi Arabia Cloud on August 20, 2025 from 22:00:00 UTC to 23:00:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Aug 20, 18:10 UTC
Completed -
The scheduled maintenance has been completed.
Aug 20, 22:55 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 20:55 UTC
Scheduled -
We have a planned service maintenance for WildFire Indonesia Cloud on August 20, 2025 from 20:55:00 UTC to 22:55:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Aug 20, 20:53 UTC
Completed -
The scheduled maintenance has been completed.
Aug 20, 22:46 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 20:46 UTC
Scheduled -
We have a planned service maintenance for WildFire India Cloud on August 20, 2025 from 20:46:00 UTC to 22:46:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Aug 20, 20:43 UTC
Completed -
The scheduled maintenance has been completed.
Aug 20, 22:42 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 20:42 UTC
Scheduled -
We have a planned service maintenance for WildFire Taiwan Cloud on August 20, 2025 from 20:42:00 UTC to 22:42:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Aug 20, 20:40 UTC
Completed -
The scheduled maintenance has been completed.
Aug 20, 21:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 19:00 UTC
Scheduled -
We have a planned service maintenance for WildFire South Korea Cloud on August 20, 2025 from 19:00:00 UTC to 21:00:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Aug 20, 18:07 UTC
Completed -
The scheduled maintenance has been completed.
Aug 20, 18:58 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 16:58 UTC
Scheduled -
We have a planned service maintenance for WildFire Qatar Cloud on August 20, 2025 from 16:58:00 UTC to 18:58:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Aug 20, 16:55 UTC
Completed -
The scheduled maintenance has been completed.
Aug 20, 00:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 19, 22:30 UTC
Scheduled -
We have a planned service maintenance for WildFire India Cloud from August 19, 2025 22:30:00 UTC to August 20, 2025 00:30:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Aug 19, 21:06 UTC
Completed -
The scheduled maintenance has been completed.
Aug 20, 00:05 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 19, 23:20 UTC
Scheduled -
We have a planned service maintenance for DLP FileManager US Region [hawkeye.services-edge.paloaltonetworks.com]. To do Infra Upgrades on August 19, 2025 from 11:20 PM UTC to 11:59 PM UTC.
Customer Impact: During this scheduled maintenance, customers may experience intermittent disconnects.
Aug 19, 23:17 UTC
Resolved -
This incident has been resolved.
Aug 19, 19:11 UTC
Monitoring -
Connectivity has been restored, we are monitoring the situation.
Aug 19, 18:21 UTC
Identified -
We have identified broad issues with cross-region traffic in China.
Aug 19, 18:20 UTC
Investigating -
Prisma Cloud is currently experiencing an issue in China. We are actively investigating this issue and will provide another update once available with further details.
Aug 19, 16:59 UTC
Completed -
The scheduled maintenance has been completed.
Aug 19, 00:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 18, 22:30 UTC
Scheduled -
We have a planned service maintenance for WildFire South Africa Cloud from August 18, 2025 22:30:00 UTC to August 19, 2025 00:30:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Aug 18, 22:05 UTC
Completed -
The scheduled maintenance has been completed.
Aug 17, 14:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 17, 06:00 UTC
Scheduled -
We are planning a service maintenance for Cortex XDR / XSIAM / XSOAR 8 / XPANSE in America Government region. The maintenance is scheduled for August 17th from 6:00AM UTC to 2:00PM UTC. During this window, the service may be unavailable for a maximum of 60 minutes. However, if you are experiencing unusual activity in your environment, please contact our Support - https://www.paloaltonetworks.com/company/contact-support.
Aug 7, 12:12 UTC
Completed -
The scheduled maintenance has been completed.
Aug 17, 00:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 16, 22:00 UTC
Scheduled -
We have a planned service maintenance for DLP FileManager US Region [hawkeye.services-edge.paloaltonetworks.com]. The maintenance is scheduled for August 16th from 10:00 PM UTC to 12:00 AM UTC. Customers may encounter intermittent disconnections during the maintenance window.
Aug 16, 22:00 UTC
Completed -
The scheduled maintenance has been completed.
Aug 15, 05:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 15, 03:00 UTC
Scheduled -
We have a planned service maintenance for Advanced Threat Prevention on August 15th, 2025 at 03:00 UTC, and end on August 15th, 2025 at 05:00 UTC. The service maintenance will affect the United States region.
Customer Impact: During this scheduled maintenance, customers may experience intermittent disconnects across services as they get upgraded.
Aug 15, 01:05 UTC
Completed -
The scheduled maintenance has been completed.
Aug 14, 23:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 22:30 UTC
Scheduled -
We have a planned service maintenance for WildFire Italy Cloud on August 14, 2025 from 22:30:00 UTC to 23:30:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Aug 14, 21:15 UTC
Completed -
The scheduled maintenance has been completed.
Aug 14, 23:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 21:00 UTC
Scheduled -
We have a scheduled maintenance for FileMgr in France Region. The maintenance is scheduled for August 14th from 9:00 PM UTC to 11:00 PM UTC. Customers may encounter intermittent disconnections during the maintenance window.
Aug 14, 00:07 UTC
Completed -
The scheduled maintenance has been completed.
Aug 14, 00:45 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 22:45 UTC
Scheduled -
We have a planned service maintenance for WildFire Israel Cloud from August 13, 2025 20:45:00 UTC to August 13, 2025 22:45:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Aug 13, 19:24 UTC
Completed -
The scheduled maintenance has been completed.
Aug 13, 21:28 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 20:28 UTC
Scheduled -
We have a planned service maintenance for WildFire EU Regulated Cloud on August 13, 2025 from 20:28:00 UTC to 21:28:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Aug 13, 20:27 UTC
Completed -
The scheduled maintenance has been completed.
Aug 13, 21:23 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 20:23 UTC
Scheduled -
We have a planned service maintenance for WildFire Canada Cloud on August 13, 2025 from 20:23:00 UTC to 21:23:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Aug 13, 20:22 UTC
Completed -
The scheduled maintenance has been completed.
Aug 13, 21:11 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 20:11 UTC
Scheduled -
We have a planned service maintenance for WildFire Europe Cloud on August 13, 2025 from 20:11:00 UTC to 21:11:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Aug 13, 20:10 UTC
Resolved -
This incident has been resolved
Aug 13, 18:05 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Aug 13, 17:46 UTC
Identified -
The issue has been identified and we are working to resolve the issue.
Aug 13, 17:11 UTC
Investigating -
We are currently investigating an issue where new onboardings in compute regions within one of our cloud providers are failing for Fedramp Moderate customers. There is no dataplane impact on any existing SPNs.
Aug 13, 16:37 UTC
Completed -
The scheduled maintenance has been completed.
Aug 13, 01:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 23:00 UTC
Scheduled -
We have a planned service maintenance for WildFire Saudi Arabia Cloud from August 12, 2025 23:00:00 UTC to August 13, 2025 01:00:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Aug 12, 21:55 UTC
Completed -
The scheduled maintenance has been completed.
Aug 13, 00:50 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 22:50 UTC
Scheduled -
We have a planned service maintenance for WildFire Singapore Cloud from August 12, 2025 22:50:00 UTC to August 13, 2025 00:50:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Aug 12, 22:46 UTC
Completed -
The scheduled maintenance has been completed.
Aug 13, 00:45 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 23:45 UTC
Scheduled -
We have a planned service maintenance for WildFire Global Cloud from August 12, 2025 23:45:00 UTC to August 13, 2025 00:45:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Aug 12, 23:41 UTC
Completed -
The scheduled maintenance has been completed.
Aug 13, 00:42 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 22:42 UTC
Scheduled -
We have a planned service maintenance for WildFire Indonesia Cloud from August 12, 2025 22:42:00 UTC to August 13, 2025 00:42:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Aug 12, 22:40 UTC
Completed -
The scheduled maintenance has been completed.
Aug 13, 00:40 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 22:40 UTC
Scheduled -
We have a planned service maintenance for WildFire South Africa Cloud from August 12, 2025 22:40:00 UTC to August 13, 2025 00:40:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Aug 12, 22:37 UTC
Completed -
The scheduled maintenance has been completed.
Aug 13, 00:15 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 22:15 UTC
Scheduled -
We have a planned service maintenance for WildFire Japan Cloud from August 12, 2025 22:15:00 UTC to August 13, 2025 00:15:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Aug 12, 22:13 UTC
Completed -
The scheduled maintenance has been completed.
Aug 13, 00:05 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 22:05 UTC
Scheduled -
We have a planned service maintenance for WildFire South Korea Cloud from August 12, 2025 22:05:00 UTC to August 13, 2025 00:05:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Aug 12, 22:00 UTC
Completed -
The scheduled maintenance has been completed.
Aug 13, 00:02 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 22:02 UTC
Scheduled -
We have a planned service maintenance for WildFire Israel Cloud from August 12, 2025 22:02:00 UTC to August 13, 2025 00:02:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Aug 12, 22:01 UTC
Completed -
The scheduled maintenance has been completed.
Aug 12, 23:55 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 22:55 UTC
Scheduled -
We have a planned service maintenance for WildFire France Cloud on August 12, 2025 from 22:55:00 UTC to 23:55:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Aug 12, 21:53 UTC
Completed -
The scheduled maintenance has been completed.
Aug 12, 23:10 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 22:10 UTC
Scheduled -
We have a planned service maintenance for WildFire India Cloud on August 12, 2025 from 22:10:00 UTC to 23:10:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Aug 12, 22:00 UTC
Completed -
The scheduled maintenance has been completed.
Aug 12, 23:05 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 22:05 UTC
Scheduled -
We have a planned service maintenance for WildFire Poland Cloud on August 12, 2025 from 22:05:00 UTC to 23:05:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Aug 12, 22:04 UTC
Completed -
The scheduled maintenance has been completed.
Aug 12, 22:55 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 21:55 UTC
Scheduled -
We have a planned service maintenance for WildFire Saudi Arabia Cloud on August 12, 2025 from 21:55:00 UTC to 22:55:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Aug 12, 21:54 UTC
Completed -
The scheduled maintenance has been completed.
Aug 12, 22:40 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 21:40 UTC
Scheduled -
We have a planned service maintenance for WildFire Germany Cloud on August 12, 2025 from 21:40:00 UTC to 22:40:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Aug 12, 21:37 UTC
Completed -
The scheduled maintenance has been completed.
Aug 12, 22:20 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 21:20 UTC
Scheduled -
We have a planned service maintenance for WildFire Italy Cloud on August 12, 2025 from 21:20:00 UTC to 22:20:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Aug 12, 21:18 UTC
Completed -
The scheduled maintenance has been completed.
Aug 12, 18:28 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 17:28 UTC
Scheduled -
We have a planned service maintenance for WildFire Qatar Cloud on August 12, 2025 from 17:28:00 UTC to 18:28:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Aug 12, 17:26 UTC
Completed -
The scheduled maintenance has been completed.
Aug 12, 17:45 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 16:45 UTC
Scheduled -
We have a planned service maintenance for WildFire Australia Cloud on August 12, 2025 from 16:45:00 UTC to 17:45:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Aug 12, 16:43 UTC
Completed -
The scheduled maintenance has been completed.
Aug 12, 03:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 00:00 UTC
Scheduled -
We have a planned minor upgrade for Prisma Cloud Compute to Quinn Update 2 (34.02) version in the following regions, scheduled for Aug 12th, 2025 from 0:00 AM UTC to 3:00 AM UTC.
Customers may experience intermittent failures in the Compute feature set during this scheduled maintenance. No other Prisma Cloud Services will be affected.
Completed -
The scheduled maintenance has been completed.
Aug 11, 06:51 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 05:51 UTC
Scheduled -
We have a planned service maintenance for WildFire Indonesia Cloud on August 11, 2025 from 05:51 UTC to 06:51 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Aug 11, 05:48 UTC
Completed -
The scheduled maintenance has been completed.
Aug 10, 20:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 12:00 UTC
Scheduled -
We are planning a service maintenance for Cortex XDR / XSIAM / XSOAR 8 / XPANSE in Europe, Germany, Switzerland, Poland, Qatar, Israel, France, Saudi Arabia, Spain, Italy and United Kingdom regions. The maintenance is scheduled for August 10th from noon UTC to 8:00PM UTC. During this window, the service may be unavailable for a maximum of 60 minutes. However, if you are experiencing unusual activity in your environment, please contact our Support - https://www.paloaltonetworks.com/company/contact-support.
Jun 22, 07:38 UTC
Completed -
The scheduled maintenance has been completed.
Aug 10, 16:00 UTC
Update -
Scheduled maintenance is still in progress. We will provide updates as necessary.
Aug 10, 13:09 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 06:01 UTC
Scheduled -
We are planning a service maintenance for Cortex XDR / XSIAM / XSOAR 8 / XPANSE in America, Canada, Singapore, Indonesia, India, Australia, Taiwan, Korea and Japan region. The maintenance is scheduled for August 10th from 6:00AM UTC to 4:00PM UTC. During this window, the service may be unavailable for a maximum of 60 minutes. However, if you are experiencing unusual activity in your environment, please contact our Support - https://www.paloaltonetworks.com/company/contact-support.
Jun 22, 07:36 UTC
Completed -
The scheduled maintenance has been completed.
Aug 10, 16:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 06:00 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Aug 3, 12:58 UTC
Scheduled -
We are planning a service maintenance for Cortex XDR / XSIAM / XSOAR 8 / XPANSE in America Government region. The maintenance is scheduled for August 10th from 6:00AM UTC to 4:00PM UTC. During this window, the service may be unavailable for a maximum of 60 minutes. However, if you are experiencing unusual activity in your environment, please contact our Support - https://www.paloaltonetworks.com/company/contact-support.
Jun 22, 07:38 UTC
Completed -
The scheduled maintenance has been completed.
Aug 10, 13:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 07:00 UTC
Scheduled -
We have a planned minor upgrade for Prisma Cloud Compute to Quinn Update 2 (34.02) version in the following regions, scheduled for Aug 10th, 2025 from 7:00 AM UTC to 1:00 PM UTC.
Customers may experience intermittent failures in the Compute feature set during this scheduled maintenance. No other Prisma Cloud Services will be affected.