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We are planning a service maintenance for Cortex XDR / XSIAM / XSOAR 8 / XPANSE / CLOUD in America Government region. The maintenance is scheduled for February 1st from 5:00AM UTC to 1:00PM UTC. During this window, the service may be unavailable for a maximum of 60 minutes. However, if you are experiencing unusual activity in your environment, please contact our Support - https://www.paloaltonetworks.com/company/contact-support. Posted on
Dec 14, 2025 - 13:01 UTC
There will be a scheduled maintenance in the US region. There may be short periods of increased error rates or latency during this time. Posted on
Jan 27, 2026 - 02:54 UTC
We have a planned release for Prisma Cloud in the app.ca region.
During this scheduled maintenance, customers may experience intermittent failures across services as they get upgraded. Posted on
Jan 13, 2026 - 18:11 UTC
We are planning a service maintenance for Cortex XDR / XSIAM / XSOAR 8 / XPANSE / CLOUD in America Government region. The maintenance is scheduled for February 8th from 5:00AM UTC to 1:00PM UTC. During this window, the service may be unavailable for a maximum of 60 minutes. However, if you are experiencing unusual activity in your environment, please contact our Support - https://www.paloaltonetworks.com/company/contact-support. Posted on
Dec 14, 2025 - 14:06 UTC
We are planning a service maintenance for Cortex XDR / XSIAM / XSOAR 8 / XPANSE / CLOUD in America, Canada, Singapore, Indonesia, India, Australia, Taiwan, Korea and Japan region. The maintenance is scheduled for February 8th from 7:00AM UTC to 3:00PM UTC. During this window, the service may be unavailable for a maximum of 60 minutes. However, if you are experiencing unusual activity in your environment, please contact our Support - https://www.paloaltonetworks.com/company/contact-support. Posted on
Dec 14, 2025 - 14:04 UTC
We are planning a service maintenance for Cortex XDR / XSIAM / XSOAR 8 / XPANSE / CLOUD in Europe, Germany, Switzerland, Poland, Qatar, Israel, France, Saudi Arabia, Spain, Italy and United Kingdom regions. The maintenance is scheduled for February 8th from noon UTC to 8:00PM UTC. During this window, the service may be unavailable for a maximum of 60 minutes. However, if you are experiencing unusual activity in your environment, please contact our Support - https://www.paloaltonetworks.com/company/contact-support. Posted on
Dec 14, 2025 - 14:03 UTC
We have a planned release for Prisma Cloud in the app.fr region.
During this scheduled maintenance, customers may experience intermittent failures across services as they get upgraded. Posted on
Jan 13, 2026 - 18:13 UTC
We have a planned release for Prisma Cloud in the app.sg region.
During this scheduled maintenance, customers may experience intermittent failures across services as they get upgraded. Posted on
Jan 13, 2026 - 18:15 UTC
We have a planned release for Prisma Cloud in the app.id region.
During this scheduled maintenance, customers may experience intermittent failures across services as they get upgraded. Posted on
Jan 13, 2026 - 18:16 UTC
We have a planned release for Prisma Cloud in the app region.
During this scheduled maintenance, customers may experience intermittent failures across services as they get upgraded. Posted on
Jan 13, 2026 - 18:18 UTC
We have a planned release for Prisma Cloud in the app.jp region.
During this scheduled maintenance, customers may experience intermittent failures across services as they get upgraded. Posted on
Jan 13, 2026 - 18:19 UTC
We have a planned release for Prisma Cloud in the app.cn region.
During this scheduled maintenance, customers may experience intermittent failures across services as they get upgraded. Posted on
Jan 13, 2026 - 18:20 UTC
We have a planned release for Prisma Cloud in the app.anz region.
During this scheduled maintenance, customers may experience intermittent failures across services as they get upgraded. Posted on
Jan 13, 2026 - 18:21 UTC
We have a planned release for Prisma Cloud in the app.ind region.
During this scheduled maintenance, customers may experience intermittent failures across services as they get upgraded. Posted on
Jan 21, 2026 - 16:28 UTC
We have a planned release for Prisma Cloud in the app3 region.
During this scheduled maintenance, customers may experience intermittent failures across services as they get upgraded. Posted on
Jan 21, 2026 - 16:32 UTC
We have a planned release for Prisma Cloud in the app.uk region.
During this scheduled maintenance, customers may experience intermittent failures across services as they get upgraded. Posted on
Jan 21, 2026 - 16:34 UTC
We have a planned release for Prisma Cloud in the app2 region.
During this scheduled maintenance, customers may experience intermittent failures across services as they get upgraded. Posted on
Jan 21, 2026 - 16:35 UTC
We have a planned release for Prisma Cloud in the app2.eu region.
During this scheduled maintenance, customers may experience intermittent failures across services as they get upgraded. Posted on
Jan 21, 2026 - 16:36 UTC
We are planning a service maintenance for Cortex XDR / XSIAM / XSOAR 8 / XPANSE / CLOUD in America Government region. The maintenance is scheduled for February 22th from 5:00AM UTC to 1:00PM UTC. During this window, the service may be unavailable for a maximum of 60 minutes. However, if you are experiencing unusual activity in your environment, please contact our Support - https://www.paloaltonetworks.com/company/contact-support. Posted on
Dec 14, 2025 - 14:11 UTC
We are planning a service maintenance for Cortex XDR / XSIAM / XSOAR 8 / XPANSE / CLOUD in America, Canada, Singapore, Indonesia, India, Australia, Taiwan, Korea and Japan region. The maintenance is scheduled for February 22th from 7:00AM UTC to 3:00PM UTC. During this window, the service may be unavailable for a maximum of 60 minutes. However, if you are experiencing unusual activity in your environment, please contact our Support - https://www.paloaltonetworks.com/company/contact-support. Posted on
Dec 14, 2025 - 14:11 UTC
We are planning a service maintenance for Cortex XDR / XSIAM / XSOAR 8 / XPANSE / CLOUD in Europe, Germany, Switzerland, Poland, Qatar, Israel, France, Saudi Arabia, Spain, Italy, South Africa and United Kingdom regions. The maintenance is scheduled for February 22th from noon UTC to 8:00PM UTC. During this window, the service may be unavailable for a maximum of 60 minutes. However, if you are experiencing unusual activity in your environment, please contact our Support - https://www.paloaltonetworks.com/company/contact-support. Posted on
Dec 14, 2025 - 14:09 UTC
We have a planned release for Prisma Cloud in the app.eu region.
During this scheduled maintenance, customers may experience intermittent failures across services as they get upgraded. Posted on
Jan 21, 2026 - 16:37 UTC
We have a planned release for Prisma Cloud in the app.gov region.
During this scheduled maintenance, customers may experience intermittent failures across services as they get upgraded. Posted on
Jan 21, 2026 - 16:38 UTC
We have a planned release for Prisma Cloud in the app4 region.
During this scheduled maintenance, customers may experience intermittent failures across services as they get upgraded. Posted on
Jan 21, 2026 - 16:39 UTC
We are planning a service maintenance for Cortex XDR / XSIAM / XSOAR 8 / XPANSE / CLOUD in America Government region. The maintenance is scheduled for March 1st from 5:00AM UTC to 1:00PM UTC. During this window, the service may be unavailable for a maximum of 60 minutes. However, if you are experiencing unusual activity in your environment, please contact our Support - https://www.paloaltonetworks.com/company/contact-support. Posted on
Dec 15, 2025 - 15:09 UTC
Completed -
The scheduled maintenance has been completed.
Jan 28, 14:32 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 28, 13:31 UTC
Scheduled -
We have a planned service maintenance for WildFire South Korea Cloud on January 28, 2026 from 13:31 UTC to 14:31 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Jan 28, 13:30 UTC
Completed -
The scheduled maintenance has been completed.
Jan 28, 14:31 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 28, 13:31 UTC
Scheduled -
We have a planned service maintenance for WildFire Singapore Cloud on January 28, 2026 from 13:31 UTC to 14:31 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Jan 28, 13:30 UTC
Completed -
The scheduled maintenance has been completed.
Jan 28, 14:31 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 28, 13:32 UTC
Scheduled -
We have a planned service maintenance for WildFire Indonesia Cloud on January 28, 2026 from 13:31 UTC to 14:31 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Jan 28, 13:30 UTC
Completed -
The scheduled maintenance has been completed.
Jan 28, 11:08 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 28, 10:06 UTC
Scheduled -
We have a planned service maintenance for WildFire Germany Cloud on January 28, 2026 from 10:06 UTC to 11:06 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Jan 28, 10:05 UTC
Completed -
The scheduled maintenance has been completed.
Jan 28, 11:07 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 28, 10:07 UTC
Scheduled -
We have a planned service maintenance for WildFire Australia Cloud on January 28, 2026 from 10:06 UTC to 11:06 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Jan 28, 10:05 UTC
Completed -
The scheduled maintenance has been completed.
Jan 28, 11:06 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 28, 10:06 UTC
Scheduled -
We have a planned service maintenance for WildFire Japan Cloud on January 28, 2026 from 10:06 UTC to 11:06 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Jan 28, 10:05 UTC
Completed -
The scheduled maintenance has been completed.
Jan 28, 11:06 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 28, 10:07 UTC
Scheduled -
We have a planned service maintenance for WildFire Canada Cloud on January 28, 2026 from 10:06 UTC to 11:06 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Jan 28, 10:05 UTC
Completed -
The scheduled maintenance has been completed.
Jan 28, 11:06 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 28, 10:06 UTC
Scheduled -
We have a planned service maintenance for WildFire Global Cloud on January 28, 2026 from 10:06 UTC to 11:06 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Jan 28, 10:05 UTC
Completed -
The scheduled maintenance has been completed.
Jan 28, 10:28 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 28, 09:27 UTC
Scheduled -
We have a planned service maintenance for WildFire US Native Cloud on January 28, 2026 from 09:26 UTC to 10:26 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Jan 28, 09:25 UTC
Completed -
The scheduled maintenance has been completed.
Jan 28, 10:28 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 28, 09:28 UTC
Scheduled -
We have a planned service maintenance for WildFire Switzerland Cloud on January 28, 2026 from 09:26 UTC to 10:26 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Jan 28, 09:25 UTC
Completed -
The scheduled maintenance has been completed.
Jan 28, 10:27 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 28, 09:28 UTC
Scheduled -
We have a planned service maintenance for WildFire France Cloud on January 28, 2026 from 09:26 UTC to 10:26 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Jan 28, 09:25 UTC
Completed -
The scheduled maintenance has been completed.
Jan 28, 10:27 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 28, 09:27 UTC
Scheduled -
We have a planned service maintenance for WildFire Poland Cloud on January 28, 2026 from 09:26 UTC to 10:26 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Jan 28, 09:25 UTC
Completed -
The scheduled maintenance has been completed.
Jan 28, 10:26 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 28, 09:26 UTC
Scheduled -
We have a planned service maintenance for WildFire Taiwan Cloud on January 28, 2026 from 09:26 UTC to 10:26 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Jan 28, 09:25 UTC
Completed -
The scheduled maintenance has been completed.
Jan 28, 10:26 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 28, 09:26 UTC
Scheduled -
We have a planned service maintenance for WildFire Italy Cloud on January 28, 2026 from 09:26 UTC to 10:26 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Jan 28, 09:25 UTC
Completed -
The scheduled maintenance has been completed.
Jan 28, 09:41 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 28, 08:41 UTC
Scheduled -
We have a planned service maintenance for WildFire Spain Cloud on January 28, 2026 from 08:41 UTC to 09:41 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Jan 28, 08:40 UTC
Resolved -
This incident has been resolved
Jan 27, 11:52 UTC
Update -
We have identified increased latency delaying ingestion for Azure cloud. We are continuing to investigate and work on a fix.
Jan 26, 23:05 UTC
Investigating -
Prisma Cloud is currently experiencing an issue. We are actively working on this issue and will provide another update once available with further details.
Customer Impact: Delayed ingestion of cloud resources
Completed -
The scheduled maintenance has been completed.
Jan 25, 20:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 12:00 UTC
Scheduled -
We are planning a service maintenance for Cortex XDR / XSIAM / XSOAR 8 / XPANSE / CLOUD in Europe, Germany, Switzerland, Poland, Qatar, Israel, France, Saudi Arabia, Spain, Italy, South Africa and United Kingdom regions. The maintenance is scheduled for January 25th from noon UTC to 8:00PM UTC. During this window, the service may be unavailable for a maximum of 60 minutes. However, if you are experiencing unusual activity in your environment, please contact our Support - https://www.paloaltonetworks.com/company/contact-support.
Dec 14, 12:58 UTC
Completed -
The scheduled maintenance has been completed.
Jan 25, 17:00 UTC
Update -
Scheduled maintenance is still in progress. We will provide updates as necessary.
Jan 25, 14:26 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 07:00 UTC
Scheduled -
We are planning a service maintenance for Cortex XDR / XSIAM / XSOAR 8 / XPANSE / CLOUD in America, Canada, Singapore, Indonesia, India, Australia, Taiwan, Korea and Japan region. The maintenance is scheduled for January 25th from 7:00AM UTC to 5:00PM UTC. During this window, the service may be unavailable for a maximum of 60 minutes. However, if you are experiencing unusual activity in your environment, please contact our Support - https://www.paloaltonetworks.com/company/contact-support.
Dec 14, 12:56 UTC
Completed -
The scheduled maintenance has been completed.
Jan 25, 13:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 05:00 UTC
Scheduled -
We are planning a service maintenance for Cortex XDR / XSIAM / XSOAR 8 / XPANSE / CLOUD in America Government region. The maintenance is scheduled for January 25th from 5:00AM UTC to 1:00PM UTC. During this window, the service may be unavailable for a maximum of 60 minutes. However, if you are experiencing unusual activity in your environment, please contact our Support - https://www.paloaltonetworks.com/company/contact-support.
Dec 14, 12:59 UTC
Completed -
The scheduled maintenance has been completed.
Jan 24, 04:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 01:00 UTC
Scheduled -
WHAT: IoT Security (United States - Government, United States - Fed) plans to perform scheduled maintenance on the database used by the IoT Security product.
WHEN: Friday, Jan 23 | 5:00 PM PST - Jan 23 | 8:00 PM PST
WHERE: United States - Government, United States - Fed
NO ACTION REQUIRED
IMPACT: IoT Portal access for some customers will not be available during the window. Some customer may notice data delay in IoT pipeline. Please ignore firewall data offline alerts during the maintenance.
SUPPORT: We will provide status updates before and throughout the maintenance. If you have any questions or concerns, feel free to reach out to IoT Security technical support at iot-security@paloaltonetworks.com.
Jan 22, 00:56 UTC
Completed -
The scheduled maintenance has been completed.
Jan 24, 00:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 17:30 UTC
Scheduled -
WHAT: IoT Security (China) plans to carry on an upgrade maintenance on AWS EKS service, which hosts the IoT Security product.
WHEN: Wednesday, Jan 24 | 1:30 AM CST - 8:30 AM CST
WHERE: China
NO ACTION REQUIRED
IMPACT: Some customer may notice data delay in IoT pipeline. Please ignore firewall data offline alerts during the maintenance.
SUPPORT: We will provide status updates before and throughout the maintenance. If you have any questions or concerns, feel free to reach out to IoT Security technical support at iot-security@paloaltonetworks.com.
Jan 21, 02:10 UTC
IMPACT: Some customer may notice data delay in IoT pipeline. Please ignore firewall data offline alerts during the maintenance.
SUPPORT: We will provide status updates before and throughout the maintenance. If you have any questions or concerns, feel free to reach out to IoT Security technical support at iot-security@paloaltonetworks.com.
Jan 21, 02:04 UTC
Completed -
The scheduled maintenance has been completed.
Jan 22, 18:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 17:00 UTC
Scheduled -
WHAT: IoT Security (China) plans to perform scheduled maintenance on the database used by the IoT Security product.
WHEN: Friday, Jan 23 | 2:00 AM CST - Jan 23 | 3:00 AM CST
WHERE: China
NO ACTION REQUIRED
IMPACT: IoT Portal access for some customers will not be available during the window. Some customer may notice data delay in IoT pipeline. Please ignore firewall data offline alerts during the maintenance.
SUPPORT: We will provide status updates before and throughout the maintenance. If you have any questions or concerns, feel free to reach out to IoT Security technical support at iot-security@paloaltonetworks.com.
Jan 22, 00:50 UTC
Completed -
The scheduled maintenance has been completed.
Jan 22, 03:15 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 23:15 UTC
Scheduled -
We have a planned service maintenance for WildFire Global Cloud from January 21, 2026 23:15:00 UTC to January 22, 2026 03:15:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Jan 21, 23:06 UTC
Completed -
The scheduled maintenance has been completed.
Jan 22, 03:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 00:00 UTC
Scheduled -
WHAT: IoT Security (United States - Fed) plans to carry on an upgrade maintenance on AWS EKS service, which hosts the IoT Security product.
WHEN: Tuesday, Jan 21 | 4:00 PM PST - 7:00 PM PST
WHERE: United States - Fed
NO ACTION REQUIRED
IMPACT: Some customer may notice data delay in IoT pipeline. Please ignore firewall data offline alerts during the maintenance.
SUPPORT: We will provide status updates before and throughout the maintenance. If you have any questions or concerns, feel free to reach out to IoT Security technical support at iot-security@paloaltonetworks.com.
Jan 21, 02:01 UTC
Completed -
The scheduled maintenance has been completed.
Jan 21, 23:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 20:00 UTC
Scheduled -
We are performing infrastructure upgrades to the clusters servicing Prisma Cloud Compute in the following stacks: app-uk, app-eu, app2-eu, and app-fr.
During this time, Prisma Cloud Compute may be intermittently unavailable.
Completed -
The scheduled maintenance has been completed.
Jan 21, 19:55 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 17:55 UTC
Scheduled -
We have a planned service maintenance for WildFire Europe Cloud on January 21, 2026 from 17:55:00 UTC to 19:55:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Jan 21, 17:44 UTC
Completed -
The scheduled maintenance has been completed.
Jan 21, 18:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 16:00 UTC
Scheduled -
We are performing infrastructure upgrades to the clusters servicing Prisma Cloud Compute in the following stacks: app-jp, app-ind, app-sg, app-id, and app-anz.
During this time, Prisma Cloud Compute may be intermittently unavailable.
Completed -
The scheduled maintenance has been completed.
Jan 21, 14:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 12:30 UTC
Scheduled -
We are performing infrastructure upgrades to the clusters servicing Prisma Cloud Compute in the following stacks: app3, app4, app-gov (commercial only), and app-ca.
During this time, Prisma Cloud Compute may be intermittently unavailable.
Completed -
The scheduled maintenance has been completed.
Jan 21, 03:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 23:30 UTC
Scheduled -
WHAT: IoT Security (Germany, Canada, Australia, Japan, Singapore) plans to perform scheduled maintenance on the database used by the IoT Security product.
WHEN: Monday, Jan 20 | 23:30 PM UTC - Jan 21 | 3:30 AM UTC
IMPACT: IoT Portal access for some customers will not be available during the window. Some customer may notice data delay in IoT pipeline. Please ignore firewall data offline alerts during the maintenance.
SUPPORT: We will provide status updates before and throughout the maintenance. If you have any questions or concerns, feel free to reach out to IoT Security technical support at iot-security@paloaltonetworks.com.
Jan 20, 18:33 UTC
Completed -
The scheduled maintenance has been completed.
Jan 20, 23:46 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 21:45 UTC
Scheduled -
We have a planned service maintenance for WildFire Switzerland Cloud on January 20, 2026 from 21:45:00 UTC to 23:45:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Jan 20, 21:38 UTC
Completed -
The scheduled maintenance has been completed.
Jan 20, 23:45 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 21:45 UTC
Scheduled -
We have a planned service maintenance for WildFire Canada Cloud on January 20, 2026 from 21:45:00 UTC to 23:45:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Jan 20, 21:38 UTC
Completed -
The scheduled maintenance has been completed.
Jan 20, 22:05 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 20:05 UTC
Scheduled -
We have a planned service maintenance for WildFire India Cloud on January 20, 2026 from 20:05:00 UTC to 22:05:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Jan 20, 19:55 UTC
Completed -
The scheduled maintenance has been completed.
Jan 20, 21:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 19:00 UTC
Scheduled -
We have a planned service maintenance for WildFire Japan Cloud on January 20, 2026 from 19:00:00 UTC to 21:00:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Jan 20, 15:30 UTC
Completed -
The scheduled maintenance has been completed.
Jan 20, 20:16 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 18:15 UTC
Scheduled -
We have a planned service maintenance for WildFire Taiwan Cloud on January 20, 2026 from 18:15:00 UTC to 20:15:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Jan 20, 18:13 UTC
Completed -
The scheduled maintenance has been completed.
Jan 20, 20:15 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 18:15 UTC
Scheduled -
We have a planned service maintenance for WildFire Singapore Cloud on January 20, 2026 from 18:15:00 UTC to 20:15:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Jan 20, 18:13 UTC
Completed -
The scheduled maintenance has been completed.
Jan 19, 07:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 03:00 UTC
Scheduled -
We have a scheduled maintenance for edgeService(IoT) in Switzerland, United Kingdom, Europe, Canada, and Americas Regions. The maintenance is scheduled for January 19th 2026 from 03:00 to 07:00 UTC. Customers may encounter intermittent disconnections during the maintenance window.
Jan 17, 18:40 UTC
Completed -
The scheduled maintenance has been completed.
Jan 18, 20:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 18:00 UTC
Scheduled -
We have a scheduled maintenance for edgeService(IoT) in Australia, Japan, and Singapore Regions. The maintenance is scheduled for January 18th 2026 from 18:00 to 20:00 UTC. Customers may encounter intermittent disconnections during the maintenance window.
Jan 17, 18:51 UTC
Completed -
The scheduled maintenance has been completed.
Jan 17, 01:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 17:00 UTC
Scheduled -
WHAT: IoT Security (China) plans to carry on an upgrade maintenance on AWS EKS service, which hosts the IoT Security product.
WHEN: Saturday, Jan 17 | 1:00 AM CST - 9:00 PM PST
WHERE: China
NO ACTION REQUIRED
IMPACT: Some customer may notice data delay in IoT pipeline. Please ignore firewall data offline alerts during the maintenance.
SUPPORT: We will provide status updates before and throughout the maintenance. If you have any questions or concerns, feel free to reach out to IoT Security technical support at iot-security@paloaltonetworks.com.
Jan 13, 02:28 UTC
Resolved -
CDL service is fully operational
Jan 16, 15:35 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Jan 15, 18:42 UTC
Investigating -
Strata Logging Service is currently experiencing an issue in FedRAMP Moderate. We are actively working on this issue and will provide another update by 19:00 UTC with further details.
Customer Impact: Log queries are slow or timing out starting at around 15:55 UTC. Log ingestion is unaffected.
Completed -
The scheduled maintenance has been completed.
Jan 16, 01:35 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 23:35 UTC
Scheduled -
We have a planned service maintenance for WildFire Qatar Cloud from January 15, 2026 23:35:00 UTC to January 16, 2026 01:35:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Jan 15, 23:33 UTC
Completed -
The scheduled maintenance has been completed.
Jan 16, 01:35 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 23:35 UTC
Scheduled -
We have a planned service maintenance for WildFire EU Regulated Cloud from January 15, 2026 23:35:00 UTC to January 16, 2026 01:35:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Jan 15, 23:32 UTC
Completed -
The scheduled maintenance has been completed.
Jan 16, 00:55 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 22:55 UTC
Scheduled -
We have a planned service maintenance for WildFire Poland Cloud from January 15, 2026 22:55:00 UTC to January 16, 2026 00:55:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Jan 15, 22:52 UTC
Completed -
The scheduled maintenance has been completed.
Jan 16, 00:55 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 22:55 UTC
Scheduled -
We have a planned service maintenance for WildFire South Korea Cloud from January 15, 2026 22:55:00 UTC to January 16, 2026 00:55:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Jan 15, 22:52 UTC
Completed -
The scheduled maintenance has been completed.
Jan 16, 00:16 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 22:15 UTC
Scheduled -
We have a planned service maintenance for WildFire Israel Cloud from January 15, 2026 22:15:00 UTC to January 16, 2026 00:15:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Jan 15, 22:06 UTC
Completed -
The scheduled maintenance has been completed.
Jan 16, 00:15 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 22:15 UTC
Scheduled -
We have a planned service maintenance for WildFire Indonesia Cloud from January 15, 2026 22:15:00 UTC to January 16, 2026 00:15:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Jan 15, 22:06 UTC
Completed -
The scheduled maintenance has been completed.
Jan 15, 22:25 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 20:25 UTC
Scheduled -
We have a planned service maintenance for WildFire Germany Cloud on January 15, 2026 from 20:25:00 UTC to 22:25:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Jan 15, 20:19 UTC
Completed -
The scheduled maintenance has been completed.
Jan 15, 22:25 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 20:25 UTC
Scheduled -
We have a planned service maintenance for WildFire France Cloud on January 15, 2026 from 20:25:00 UTC to 22:25:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Jan 15, 20:20 UTC
Resolved -
Issue has been completely resolved
Jan 15, 22:12 UTC
Investigating -
Status: Service Degradation
Summary: We are currently experiencing an issue with the service provider affecting Cloud NGFW Azure onboarding and Azure Portal integration.
Impact: Onboarding: New onboarding activities for Cloud NGFW Azure Service via Strata Cloud Manager (SCM) are currently unavailable. Support Access: The support page within the Azure portal is intermittently unavailable.
Workaround: Customers requiring technical assistance should bypass the Azure portal and log cases directly via the Palo Alto Networks Support Portal.
Next Steps: Our engineering teams are actively working toward a resolution. We will provide updates every 4 hours. Next Update: 22:45UTC Jan15th, 2025
Jan 15, 18:41 UTC
Completed -
The scheduled maintenance has been completed.
Jan 15, 20:55 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 18:55 UTC
Scheduled -
We have a planned service maintenance for WildFire Australia Cloud on January 15, 2026 from 18:55:00 UTC to 20:55:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Jan 15, 18:53 UTC
Completed -
The scheduled maintenance has been completed.
Jan 15, 20:55 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 18:55 UTC
Scheduled -
We have a planned service maintenance for WildFire Spain Cloud on January 15, 2026 from 18:55:00 UTC to 20:55:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Jan 15, 18:53 UTC
Completed -
The scheduled maintenance has been completed.
Jan 15, 02:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 23:30 UTC
Scheduled -
WHAT: IoT Security (Germany, United Kingdom, Switzerland) plans to perform scheduled maintenance on the database used by the IoT Security product.
IMPACT: IoT Portal access for some customers will not be available during the window. Some customer may notice data delay in IoT pipeline. Please ignore firewall data offline alerts during the maintenance.
SUPPORT: We will provide status updates before and throughout the maintenance. If you have any questions or concerns, feel free to reach out to IoT Security technical support at iot-security@paloaltonetworks.com.
Jan 13, 01:37 UTC
Completed -
The scheduled maintenance has been completed.
Jan 15, 01:55 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 23:55 UTC
Scheduled -
We have a planned service maintenance for WildFire Saudi Arabia Cloud from January 14, 2026 23:55:00 UTC to January 15, 2026 01:55:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Jan 14, 23:52 UTC
Completed -
The scheduled maintenance has been completed.
Jan 15, 01:55 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 23:55 UTC
Scheduled -
We have a planned service maintenance for WildFire South Africa Cloud from January 14, 2026 23:55:00 UTC to January 15, 2026 01:55:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Jan 14, 23:53 UTC
Completed -
The scheduled maintenance has been completed.
Jan 15, 00:15 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 22:15 UTC
Scheduled -
We have a planned service maintenance for WildFire US Native Cloud from January 14, 2026 22:15:00 UTC to January 15, 2026 00:15:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Jan 14, 22:10 UTC
Completed -
The scheduled maintenance has been completed.
Jan 14, 22:45 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 19:45 UTC
Scheduled -
We have a planned service maintenance for WildFire UK Cloud on January 14, 2026 from 19:45:00 UTC to 22:45:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Jan 14, 19:41 UTC
Completed -
The scheduled maintenance has been completed.
Jan 14, 05:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 00:00 UTC
Scheduled -
WHAT: IoT Security (United States - Fed High) plans to carry on an upgrade maintenance on AWS EKS service, which hosts the IoT Security product.
WHEN: Tuesday, Jan 13 | 4:00 PM PST - 5:00 PM PST
WHERE: United States - Fed High
NO ACTION REQUIRED
IMPACT: Some customer may notice data delay in IoT pipeline. Please ignore firewall data offline alerts during the maintenance.
SUPPORT: We will provide status updates before and throughout the maintenance. If you have any questions or concerns, feel free to reach out to IoT Security technical support at iot-security@paloaltonetworks.com.
Jan 12, 22:55 UTC
Completed -
The scheduled maintenance has been completed.
Jan 14, 01:15 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 23:15 UTC
Scheduled -
We have a planned service maintenance for WildFire Italy Cloud from January 13, 2026 23:15:00 UTC to January 14, 2026 01:15:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Jan 13, 23:07 UTC