Investigating - There will be routine maintenance on August 26th, 2026, 12AM AST
Aug 22, 2025 - 23:13 UTC
Update - We are continuing to work on a fix for this issue.
Aug 20, 2025 - 07:14 UTC
Identified - We are currently experiencing an issue with our Cloud NGFW for Azure service due to degradation in Azure VMs.
This may cause failures when creating new resources and could lead to intermittent traffic drops during auto-scaling events. Traffic on existing deployments remains unaffected.

Our team is working with Azure to resolve this. If you experience any traffic interruption, please contact the Palo Alto Networks Support team.

We will provide an update as soon as more details are available.

Aug 20, 2025 - 02:18 UTC
Identified - The issue has been identified and a fix is being implemented.
Aug 18, 2025 - 16:55 UTC
Identified - Prisma Access is currently experiencing an issue on mobile users gateway auto-scaling, new onboarding and dataplane upgrades. We are actively working on this issue and will provide another update by August 2nd 06:00 UTC with further details.

Customer Impact
Some mobile users may experience unstable connectivity to Prisma Access due to auto-scaling failures. This degradation may impact new onboarding and dataplane upgrades scheduled at the time of this incident.
The data plane traffic across the existing instances is NOT affected.

Workaround
Users can try connecting to other regions.

Aug 02, 2025 - 04:08 UTC
Identified - We’ve identified a compatibility issue stemming from a recent AWS update to the boto3 library. This new boto3 version is incompatible with the older botocore version currently used in our deployments.
Customer Impact
There’s no impact on ongoing traffic, and all backend Cloud NGFW instances remain healthy.
However, you might observe an incorrect status display in the UI related to two specific scenarios:
When adding a new Availability Zone (AZ), the firewall status might incorrectly show “UPDATING” in the UI.
The firewall status might incorrectly show “CREATING” in the UI.
Please note, this issue is affecting less than 10% of our total firewalls.
We’re actively working to resolve this and will provide another update as soon as we have more information.

Jul 29, 2025 - 18:08 UTC
Investigating - We are currently investigating this issue.
Jul 23, 2025 - 15:36 UTC
Investigating - Palo Alto Networks continually works to enhance its services. As part of an emergency maintenance activity, PANW Engineering will roll out code changes to enhance RBI services. This emergency maintenance activity is on Friday, 25th July, from 5:00 PM UTC to 9:00 PM UTC. Customers using the RBI service may witness degraded performance during the maintenance window. This impact will be limited to RBI users. We apologize for the inconvenience, and the Engineering team and the SRE team are working diligently to ensure that the services are healthy and functional. Please reach out to the support team or your customer success representatives if you have any questions.
Jul 09, 2025 - 13:49 UTC
Investigating - Prisma SDWAN - VPN services in US region are currently experiencing degraded performance. Engineering is actively looking into the issue. Next update will be at 14:00 UTC
Jul 03, 2025 - 13:05 UTC
Investigating - We are currently investigating this issue.
Jun 26, 2025 - 20:23 UTC
Identified - AutoFocus is currently experiencing an issue with infrastructure. We are actively working on resolving this issue and will provide another update.
Customer Impact: Customers will not be able to access the AutoFocus application or API
Workaround: N/A

Jun 18, 2025 - 18:56 UTC
Update - Private apps are operational.
Browser login continues to be degraded

Jun 12, 2025 - 20:04 UTC
Identified - We have observed partial recovery on GCP.
Private apps remain at risk but are currently working properly

Jun 12, 2025 - 19:42 UTC
Update - Be advised that active users remain operational,
User login is partially available due to the GCP issue visible here: https://status.cloud.google.com/

Jun 12, 2025 - 19:21 UTC
Investigating - PAB interactive login is degraded due to an issue in multiple GCP regions
Jun 12, 2025 - 19:17 UTC
Investigating - We had a outage for zoom connector from 29th Jan to 12th March
Mar 11, 2025 - 18:47 UTC

About This Site

This page provides status information on Palo Alto Networks Cloud Services.

-Starting 2023, for Prisma Access updates (maintenance activities & incidents) , please visit our new status page, https://sase.status.paloaltonetworks.com/

AutoFocus Operational
Cortex Gateway Operational
Cortex XDR Operational
90 days ago
99.91 % uptime
Today
Australia Operational
90 days ago
99.92 % uptime
Today
Canada Operational
90 days ago
99.92 % uptime
Today
Germany Operational
90 days ago
99.92 % uptime
Today
India Operational
90 days ago
99.92 % uptime
Today
Japan Operational
90 days ago
99.92 % uptime
Today
Netherlands - Europe Operational
90 days ago
99.72 % uptime
Today
Switzerland Operational
90 days ago
99.92 % uptime
Today
United Kingdom Operational
90 days ago
99.92 % uptime
Today
United States - Americas Operational
90 days ago
99.92 % uptime
Today
United States - Government Operational
90 days ago
99.87 % uptime
Today
Poland Operational
90 days ago
99.92 % uptime
Today
Taiwan Operational
90 days ago
99.92 % uptime
Today
Singapore Operational
90 days ago
99.92 % uptime
Today
Qatar Operational
90 days ago
99.92 % uptime
Today
Israel Operational
90 days ago
99.92 % uptime
Today
France Operational
90 days ago
99.92 % uptime
Today
Saudi Arabia Operational
90 days ago
99.92 % uptime
Today
Indonesia Operational
90 days ago
99.92 % uptime
Today
Spain Operational
90 days ago
99.92 % uptime
Today
Italy Operational
90 days ago
99.92 % uptime
Today
Korea Operational
90 days ago
99.92 % uptime
Today
South Africa Operational
90 days ago
99.92 % uptime
Today
Cortex XSIAM Operational
90 days ago
99.92 % uptime
Today
Australia Operational
90 days ago
99.92 % uptime
Today
Canada Operational
90 days ago
99.92 % uptime
Today
Germany Operational
90 days ago
99.92 % uptime
Today
India Operational
90 days ago
99.92 % uptime
Today
Japan Operational
90 days ago
99.92 % uptime
Today
Netherlands - Europe Operational
90 days ago
99.92 % uptime
Today
Singapore Operational
90 days ago
99.92 % uptime
Today
Switzerland Operational
90 days ago
99.92 % uptime
Today
United Kingdom Operational
90 days ago
99.92 % uptime
Today
United States - Americas Operational
90 days ago
99.92 % uptime
Today
United States - Government Operational
90 days ago
99.87 % uptime
Today
Poland Operational
90 days ago
99.92 % uptime
Today
Taiwan Operational
90 days ago
99.92 % uptime
Today
Qatar Operational
90 days ago
99.92 % uptime
Today
Israel Operational
90 days ago
99.92 % uptime
Today
France Operational
90 days ago
99.92 % uptime
Today
Saudi Arabia Operational
90 days ago
99.92 % uptime
Today
Indonesia Operational
90 days ago
99.92 % uptime
Today
Spain Operational
90 days ago
99.92 % uptime
Today
Italy Operational
90 days ago
99.92 % uptime
Today
Korea Operational
90 days ago
99.92 % uptime
Today
South Africa Operational
90 days ago
99.92 % uptime
Today
Cortex XSOAR 6.x Operational
United States - East Operational
United States - West Operational
Canada Operational
Germany Operational
United Kingdom Operational
Australia Operational
Cortex XSOAR 8.x Operational
90 days ago
99.92 % uptime
Today
Australia Operational
90 days ago
99.92 % uptime
Today
Canada Operational
90 days ago
99.92 % uptime
Today
Germany Operational
90 days ago
99.92 % uptime
Today
India Operational
90 days ago
99.92 % uptime
Today
Japan Operational
90 days ago
99.92 % uptime
Today
Netherlands - Europe Operational
90 days ago
99.92 % uptime
Today
Singapore Operational
90 days ago
99.92 % uptime
Today
Switzerland Operational
90 days ago
99.92 % uptime
Today
United Kingdom Operational
90 days ago
99.92 % uptime
Today
United States - Americas Operational
90 days ago
99.92 % uptime
Today
United States - Government Operational
90 days ago
99.87 % uptime
Today
Poland Operational
90 days ago
99.92 % uptime
Today
Taiwan Operational
90 days ago
99.92 % uptime
Today
Qatar Operational
90 days ago
99.92 % uptime
Today
Israel Operational
90 days ago
99.92 % uptime
Today
France Operational
90 days ago
99.92 % uptime
Today
Saudi Arabia Operational
90 days ago
99.92 % uptime
Today
Indonesia Operational
90 days ago
99.92 % uptime
Today
Spain Operational
90 days ago
99.92 % uptime
Today
Italy Operational
90 days ago
99.92 % uptime
Today
Korea Operational
90 days ago
99.92 % uptime
Today
South Africa Operational
90 days ago
99.92 % uptime
Today
Cortex XPANSE 2.x Operational
90 days ago
99.98 % uptime
Today
Australia Operational
90 days ago
99.98 % uptime
Today
Canada Operational
90 days ago
99.98 % uptime
Today
Germany Operational
90 days ago
99.98 % uptime
Today
India Operational
90 days ago
99.98 % uptime
Today
Japan Operational
90 days ago
99.98 % uptime
Today
Netherlands - Europe Operational
90 days ago
99.98 % uptime
Today
Singapore Operational
90 days ago
99.98 % uptime
Today
Switzerland Operational
90 days ago
99.98 % uptime
Today
United Kingdom Operational
90 days ago
99.98 % uptime
Today
United States - Americas ? Operational
90 days ago
99.98 % uptime
Today
Poland Operational
90 days ago
99.98 % uptime
Today
Taiwan Operational
90 days ago
99.98 % uptime
Today
Qatar Operational
90 days ago
99.98 % uptime
Today
FedRAMP Moderate ? Operational
90 days ago
99.98 % uptime
Today
FedRAMP High ? Operational
90 days ago
100.0 % uptime
Today
Israel Operational
90 days ago
99.98 % uptime
Today
France Operational
90 days ago
99.98 % uptime
Today
Saudi Arabia Operational
90 days ago
99.98 % uptime
Today
Indonesia Operational
90 days ago
99.98 % uptime
Today
Spain Operational
90 days ago
99.98 % uptime
Today
Italy Operational
90 days ago
99.98 % uptime
Today
Korea Operational
90 days ago
99.98 % uptime
Today
South Africa Operational
90 days ago
99.98 % uptime
Today
Strata Logging Service Under Maintenance
90 days ago
99.97 % uptime
Today
United States - Americas Under Maintenance
90 days ago
99.97 % uptime
Today
Netherlands - Europe Operational
90 days ago
99.97 % uptime
Today
United Kingdom Operational
90 days ago
99.97 % uptime
Today
United States - Government ? Operational
90 days ago
99.97 % uptime
Today
Australia ? Operational
90 days ago
99.97 % uptime
Today
Canada ? Operational
90 days ago
99.97 % uptime
Today
Switzerland Operational
90 days ago
99.97 % uptime
Today
Germany Operational
90 days ago
99.97 % uptime
Today
Spain Operational
90 days ago
99.97 % uptime
Today
France Operational
90 days ago
99.97 % uptime
Today
Indonesia Operational
90 days ago
99.97 % uptime
Today
Israel Operational
90 days ago
99.97 % uptime
Today
India ? Operational
90 days ago
99.97 % uptime
Today
Italy Operational
90 days ago
99.97 % uptime
Today
Japan ? Operational
90 days ago
99.97 % uptime
Today
Korea Operational
90 days ago
99.97 % uptime
Today
Poland Operational
90 days ago
99.97 % uptime
Today
Qatar Operational
90 days ago
99.97 % uptime
Today
Saudi Arabia Under Maintenance
90 days ago
99.97 % uptime
Today
Singapore ? Operational
90 days ago
99.97 % uptime
Today
Taiwan Operational
90 days ago
99.97 % uptime
Today
China Operational
Data Security (SaaS Security API) ? Operational
90 days ago
100.0 % uptime
Today
SaaS API - North America ? Operational
SaaS API - Singapore ? Operational
SaaS API - Frankfurt ? Operational
SaaS API - India ? Operational
SaaS API - Australia ? Operational
SaaS API - London ? Operational
SaaS API - Japan ? Operational
FedRAMP Moderate IL2 Operational
90 days ago
100.0 % uptime
Today
Data Security (SaaS Inline) Operational
90 days ago
100.0 % uptime
Today
FedRAMP Moderate IL2 Operational
90 days ago
100.0 % uptime
Today
SaaS Inline - North America Operational
FedRAMP High IL4 Operational
90 days ago
100.0 % uptime
Today
SaaS Inline - Singapore Operational
90 days ago
100.0 % uptime
Today
SaaS Inline - Japan Operational
90 days ago
100.0 % uptime
Today
SaaS Inline - Australia Operational
90 days ago
100.0 % uptime
Today
SaaS Inline - London Operational
90 days ago
100.0 % uptime
Today
SaaS Inline - Frankfurt Operational
90 days ago
100.0 % uptime
Today
SaaS Inline - India Operational
90 days ago
100.0 % uptime
Today
Data Security (SSPM) Operational
90 days ago
100.0 % uptime
Today
SSPM - North America ? Operational
90 days ago
100.0 % uptime
Today
SSPM - Frankfurt ? Operational
90 days ago
100.0 % uptime
Today
SSPM - Singapore Operational
90 days ago
100.0 % uptime
Today
SSPM - India Operational
90 days ago
100.0 % uptime
Today
SSPM - Australia Operational
90 days ago
100.0 % uptime
Today
SSPM - London Operational
90 days ago
100.0 % uptime
Today
SSPM - Japan Operational
90 days ago
100.0 % uptime
Today
FedRAMP Moderate IL2 Operational
90 days ago
100.0 % uptime
Today
FedRAMP High IL4 Operational
90 days ago
100.0 % uptime
Today
Data Security (Email DLP) Operational
90 days ago
100.0 % uptime
Today
Email DLP - North America Operational
90 days ago
100.0 % uptime
Today
Email DLP - Frankfurt Operational
90 days ago
100.0 % uptime
Today
Email DLP - Singapore Operational
90 days ago
100.0 % uptime
Today
DLP ? Operational
90 days ago
99.92 % uptime
Today
APAC (Mumbai) - Prisma SaaS ? Operational
90 days ago
100.0 % uptime
Today
APAC (Singapore) - Prisma SaaS Operational
90 days ago
100.0 % uptime
Today
APAC (Tokyo) - Prisma Access Operational
90 days ago
100.0 % uptime
Today
Americas (Canada) - Prisma Access Operational
90 days ago
99.83 % uptime
Today
Americas (US East) - Prisma Cloud ? Operational
90 days ago
99.83 % uptime
Today
Americas (US West) - Prisma SaaS ? Operational
90 days ago
100.0 % uptime
Today
EMEA (Frankfurt) - Prisma SaaS Operational
90 days ago
100.0 % uptime
Today
EMEA (London) - Prisma SaaS Operational
90 days ago
100.0 % uptime
Today
DLP (NGFW) APAC Operational
90 days ago
99.8 % uptime
Today
DLP (NGFW) EU Operational
90 days ago
99.8 % uptime
Today
DLP (NGFW) NAM Operational
90 days ago
99.8 % uptime
Today
Prisma Access DLP ? Operational
90 days ago
100.0 % uptime
Today
Prisma Cloud Operational
90 days ago
99.96 % uptime
Today
Americas - US - app.prismacloud.io Operational
90 days ago
99.95 % uptime
Today
Americas - US - app2.prismacloud.io Operational
90 days ago
99.95 % uptime
Today
Americas - US - app3.prismacloud.io Operational
90 days ago
99.95 % uptime
Today
Americas - US - app4.prismacloud.io Operational
90 days ago
99.95 % uptime
Today
Americas - US - app.gov.prismacloud.io Operational
90 days ago
100.0 % uptime
Today
Americas - Canada - app.ca.prismacloud.io Operational
90 days ago
99.95 % uptime
Today
Europe - app.eu.prismacloud.io Operational
90 days ago
99.95 % uptime
Today
Europe - app2.eu.prismacloud.io Operational
90 days ago
99.95 % uptime
Today
United Kingdom - UK - app.uk.prismacloud.io Operational
90 days ago
99.95 % uptime
Today
France - FR - app.fr.prismacloud.io Operational
90 days ago
99.95 % uptime
Today
China - app.prismacloud.cn Operational
90 days ago
99.96 % uptime
Today
Asia Pacific - Singapore - app.sg.prismacloud.io Operational
90 days ago
99.95 % uptime
Today
Asia Pacific - India - app.ind.prismacloud.io Operational
90 days ago
99.95 % uptime
Today
Asia Pacific - Japan - app.jp.prismacloud.io Operational
90 days ago
99.95 % uptime
Today
Asia Pacific - Australia - app.anz.prismacloud.io Operational
90 days ago
99.95 % uptime
Today
Asia Pacific - Indonesia - app.id.prismacloud.io Operational
90 days ago
99.95 % uptime
Today
Prisma Cloud Application Security Operational
90 days ago
100.0 % uptime
Today
Prisma Cloud Data Security - Americas ? Operational
90 days ago
100.0 % uptime
Today
Prisma Cloud Data Security - European Union ? Operational
90 days ago
100.0 % uptime
Today
Prisma Cloud Compute ( CWP ) Operational
90 days ago
99.92 % uptime
Today
Americas - US - app.prismacloud.io Operational
90 days ago
99.92 % uptime
Today
Americas - US - app2.prismacloud.io Operational
90 days ago
99.92 % uptime
Today
Americas - US - app3.prismacloud.io Operational
90 days ago
99.92 % uptime
Today
Americas - US - app4.prismacloud.io Operational
90 days ago
99.92 % uptime
Today
Americas - US - app.gov.prismacloud.io ? Operational
90 days ago
99.92 % uptime
Today
Americas - Canada - app.ca.prismacloud.io Operational
90 days ago
99.92 % uptime
Today
Europe - app.eu.prismacloud.io Operational
90 days ago
99.92 % uptime
Today
Europe - app2.eu.prismacloud.io Operational
90 days ago
99.92 % uptime
Today
Asia Pacific - Australia - app.anz.prismacloud.io Operational
90 days ago
99.92 % uptime
Today
Asia Pacific - Singapore - app.sg.prismacloud.io Operational
90 days ago
99.92 % uptime
Today
United Kingdom - UK - app.uk.prismacloud.io Operational
90 days ago
99.92 % uptime
Today
Asia Pacific - Japan - app.jp.prismacloud.io Operational
90 days ago
99.92 % uptime
Today
France - FR - app.fr.prismacloud.io Operational
90 days ago
99.92 % uptime
Today
Asia Pacific - India - app.ind.prismacloud.io Operational
90 days ago
99.92 % uptime
Today
Asia Pacific - Indonesia - app.id.prismacloud.io Operational
90 days ago
99.92 % uptime
Today
Prisma Access ? Operational
Visit Prisma Access Status - https://sase.status.paloaltonetworks.com ? Operational
Prisma Access - Insights ? Operational
90 days ago
100.0 % uptime
Today
Hub ? Operational
90 days ago
99.93 % uptime
Today
Prisma Access Agent Manager Operational
90 days ago
100.0 % uptime
Today
Cloud Identity Engine Operational
90 days ago
99.95 % uptime
Today
United States - Americas Operational
90 days ago
99.95 % uptime
Today
United States - Government Operational
90 days ago
99.95 % uptime
Today
Netherlands - Europe Operational
90 days ago
99.95 % uptime
Today
United Kingdom Operational
90 days ago
99.95 % uptime
Today
Singapore Operational
90 days ago
99.95 % uptime
Today
Canada Operational
90 days ago
99.95 % uptime
Today
Japan Operational
90 days ago
99.95 % uptime
Today
Australia Operational
90 days ago
99.95 % uptime
Today
Germany Operational
90 days ago
99.95 % uptime
Today
India Operational
90 days ago
99.95 % uptime
Today
Switzerland Operational
90 days ago
99.95 % uptime
Today
Spain Operational
90 days ago
99.95 % uptime
Today
Italy Operational
90 days ago
99.95 % uptime
Today
France Operational
90 days ago
99.95 % uptime
Today
Poland Operational
90 days ago
99.95 % uptime
Today
China Operational
90 days ago
100.0 % uptime
Today
Taiwan Operational
90 days ago
99.95 % uptime
Today
Qatar Operational
90 days ago
99.95 % uptime
Today
Israel Operational
90 days ago
99.95 % uptime
Today
Indonesia Operational
90 days ago
99.95 % uptime
Today
Saudi Arabia Operational
90 days ago
99.95 % uptime
Today
South Korea Operational
90 days ago
99.95 % uptime
Today
FedRamp Moderate Operational
90 days ago
100.0 % uptime
Today
FedRamp High Operational
90 days ago
100.0 % uptime
Today
South Africa Operational
90 days ago
100.0 % uptime
Today
IoT/OT Security Operational
90 days ago
99.69 % uptime
Today
Australia Operational
90 days ago
99.65 % uptime
Today
Canada Operational
90 days ago
99.65 % uptime
Today
Germany Operational
90 days ago
99.65 % uptime
Today
Japan Operational
90 days ago
99.65 % uptime
Today
Singapore Operational
90 days ago
99.65 % uptime
Today
Switzerland Operational
90 days ago
99.65 % uptime
Today
United Kingdom Operational
90 days ago
99.65 % uptime
Today
United States Operational
90 days ago
99.65 % uptime
Today
United States - Government Operational
90 days ago
100.0 % uptime
Today
PAN-DB Cloud Operational
90 days ago
100.0 % uptime
Today
Americas - US East Operational
90 days ago
100.0 % uptime
Today
Americas - US Central Operational
90 days ago
100.0 % uptime
Today
Americas - US West Operational
90 days ago
100.0 % uptime
Today
EMEA - Netherlands Operational
90 days ago
100.0 % uptime
Today
APAC - Singapore Operational
90 days ago
100.0 % uptime
Today
APAC - Tokyo Operational
90 days ago
100.0 % uptime
Today
WildFire Operational
90 days ago
99.99 % uptime
Today
WildFire Global Cloud Operational
90 days ago
99.9 % uptime
Today
WildFire Europe Cloud Operational
90 days ago
100.0 % uptime
Today
WildFire Singapore Cloud Operational
90 days ago
100.0 % uptime
Today
WildFire Japan Cloud Operational
90 days ago
100.0 % uptime
Today
WildFire UK Cloud Operational
90 days ago
100.0 % uptime
Today
WildFire U.S. Government Cloud ? Operational
90 days ago
100.0 % uptime
Today
WildFire Canada Cloud Operational
90 days ago
100.0 % uptime
Today
WildFire Australia Cloud Operational
90 days ago
100.0 % uptime
Today
WildFire Germany Cloud Operational
90 days ago
100.0 % uptime
Today
WildFire India Cloud Operational
90 days ago
100.0 % uptime
Today
WildFire Switzerland Cloud Operational
90 days ago
100.0 % uptime
Today
WildFire Poland Cloud Operational
90 days ago
100.0 % uptime
Today
WildFire Indonesia Cloud Operational
90 days ago
100.0 % uptime
Today
WildFire Taiwan Cloud Operational
90 days ago
100.0 % uptime
Today
WildFire France Cloud Operational
90 days ago
100.0 % uptime
Today
WildFire Qatar Cloud Operational
90 days ago
100.0 % uptime
Today
WildFire South Korea Cloud Operational
90 days ago
100.0 % uptime
Today
WildFire Israel Cloud Operational
90 days ago
100.0 % uptime
Today
WildFire Saudi Arabia Cloud Operational
90 days ago
100.0 % uptime
Today
WildFire Italy Cloud Operational
90 days ago
100.0 % uptime
Today
Wildfire Spain Cloud Operational
90 days ago
100.0 % uptime
Today
WildFire AWF PubSec Cloud(FRM) ? Operational
90 days ago
100.0 % uptime
Today
WildFire AWF GovCloud(FRH) ? Operational
90 days ago
100.0 % uptime
Today
WildFire South Africa Cloud Operational
90 days ago
100.0 % uptime
Today
WildFire EU Regulated Cloud ? Operational
90 days ago
100.0 % uptime
Today
WildFire GVS Cloud Operational
90 days ago
100.0 % uptime
Today
Zero Touch Provisioning (ZTP) Service Operational
90 days ago
100.0 % uptime
Today
Strata Cloud Manager Operational
90 days ago
100.0 % uptime
Today
Cloud Manager North America (United States) Operational
90 days ago
100.0 % uptime
Today
Cloud Manager North America (Canada) Operational
90 days ago
100.0 % uptime
Today
Cloud Manager Europe (United Kingdom) Operational
90 days ago
100.0 % uptime
Today
Cloud Manager APAC (Japan) Operational
90 days ago
100.0 % uptime
Today
Cloud Manager APAC (India) Operational
90 days ago
100.0 % uptime
Today
Cloud Manager APAC (Singapore) Operational
90 days ago
100.0 % uptime
Today
Cloud Manager Europe (Switzerland) Operational
90 days ago
100.0 % uptime
Today
Cloud Manager Europe (Germany) Operational
90 days ago
100.0 % uptime
Today
Cloud Manager APAC (Australia) Operational
90 days ago
100.0 % uptime
Today
Cloud Manager Middle East (Qatar) Operational
90 days ago
100.0 % uptime
Today
Cloud Manager Europe (France) Operational
90 days ago
100.0 % uptime
Today
Cloud Manager APAC (Indonesia) Operational
90 days ago
100.0 % uptime
Today
Cloud Manager Middle East (Israel) Operational
90 days ago
100.0 % uptime
Today
Cloud Manager Middle East (Saudi Arabia) Operational
90 days ago
100.0 % uptime
Today
Cloud Manager Africa (South Africa) Operational
90 days ago
100.0 % uptime
Today
Cloud Manager North America (FedRamp Moderate) Operational
90 days ago
100.0 % uptime
Today
Cloud Manager North America (FedRamp High) Operational
90 days ago
100.0 % uptime
Today
EDL Hosting Service ? Operational
90 days ago
100.0 % uptime
Today
Content Updates Operational
90 days ago
100.0 % uptime
Today
Content Updates (Dynamic) ? Operational
90 days ago
100.0 % uptime
Today
Content Updates (Static) ? Operational
90 days ago
100.0 % uptime
Today
Okyo Operational
90 days ago
100.0 % uptime
Today
Cloudservice ? Operational
90 days ago
100.0 % uptime
Today
Okyo site Operational
90 days ago
100.0 % uptime
Today
Cloud NGFW for AWS Operational
90 days ago
100.0 % uptime
Today
N.California(us-west-1) Operational
90 days ago
100.0 % uptime
Today
N.Virginia(us-east-1) Operational
90 days ago
100.0 % uptime
Today
Ohio(us-east-2) Operational
90 days ago
100.0 % uptime
Today
Oregon(us-west-2) Operational
90 days ago
100.0 % uptime
Today
Canada(ca-central-1) Operational
90 days ago
100.0 % uptime
Today
Ireland(eu-west-1) Operational
90 days ago
100.0 % uptime
Today
London(eu-west-2) Operational
90 days ago
100.0 % uptime
Today
Paris(eu-west-3) Operational
90 days ago
100.0 % uptime
Today
Frankfurt(eu-central-1) Operational
90 days ago
100.0 % uptime
Today
Stockholm(eu-north-1) Operational
90 days ago
100.0 % uptime
Today
Milan(eu-south-1) Operational
90 days ago
100.0 % uptime
Today
Singapore(ap-southeast-1) Operational
90 days ago
100.0 % uptime
Today
Sydney(ap-southeast-2) Operational
90 days ago
100.0 % uptime
Today
Tokyo(ap-northeast-1) Operational
90 days ago
100.0 % uptime
Today
Osaka(ap-northeast-3) Operational
90 days ago
100.0 % uptime
Today
Bahrain(me-south-1) Operational
90 days ago
100.0 % uptime
Today
Hong Kong(ap-east-1) Operational
90 days ago
100.0 % uptime
Today
Africa(af-south-1) Operational
90 days ago
100.0 % uptime
Today
Sao Paulo(sa-east-1) Operational
90 days ago
100.0 % uptime
Today
Mumbai(ap-south-1) Operational
90 days ago
100.0 % uptime
Today
Seoul(ap-northeast-2) Operational
90 days ago
100.0 % uptime
Today
AIOps-NGFW ? Operational
90 days ago
100.0 % uptime
Today
AIOps-NGFW ? Operational
90 days ago
100.0 % uptime
Today
AI Runtime Security Cloud Operational
90 days ago
99.83 % uptime
Today
United States - Americas Operational
90 days ago
99.83 % uptime
Today
Advanced Threat Prevention (ATP) Operational
90 days ago
99.94 % uptime
Today
United States - Americas ? Operational
90 days ago
99.83 % uptime
Today
Germany ? Operational
90 days ago
99.95 % uptime
Today
Singapore ? Operational
90 days ago
99.95 % uptime
Today
United Kingdom ? Operational
90 days ago
99.95 % uptime
Today
India ? Operational
90 days ago
99.95 % uptime
Today
France ? Operational
90 days ago
99.95 % uptime
Today
Japan ? Operational
90 days ago
99.95 % uptime
Today
Canada ? Operational
90 days ago
99.95 % uptime
Today
Australia ? Operational
90 days ago
99.95 % uptime
Today
Switzerland Operational
90 days ago
99.95 % uptime
Today
Israel ? Operational
90 days ago
99.95 % uptime
Today
AppID Cloud Engine (ACE) Operational
90 days ago
99.98 % uptime
Today
United States - Americas ? Operational
90 days ago
99.98 % uptime
Today
Germany ? Operational
90 days ago
99.98 % uptime
Today
Singapore ? Operational
90 days ago
99.98 % uptime
Today
United Kingdom Operational
90 days ago
99.98 % uptime
Today
India Operational
90 days ago
99.98 % uptime
Today
Advanced URL Filtering (AUF) Operational
90 days ago
100.0 % uptime
Today
United States - Americas Operational
90 days ago
100.0 % uptime
Today
Germany Operational
90 days ago
100.0 % uptime
Today
Singapore Operational
90 days ago
100.0 % uptime
Today
United Kingdom Operational
90 days ago
100.0 % uptime
Today
India Operational
90 days ago
100.0 % uptime
Today
France Operational
90 days ago
100.0 % uptime
Today
Australia Operational
90 days ago
100.0 % uptime
Today
Canada Operational
90 days ago
100.0 % uptime
Today
Japan Operational
90 days ago
100.0 % uptime
Today
Switzerland Operational
90 days ago
100.0 % uptime
Today
DNS Security Operational
90 days ago
100.0 % uptime
Today
South Africa Operational
90 days ago
100.0 % uptime
Today
Middle East Operational
90 days ago
100.0 % uptime
Today
France Operational
90 days ago
100.0 % uptime
Today
Japan Operational
90 days ago
100.0 % uptime
Today
Singapore Operational
90 days ago
100.0 % uptime
Today
Australia Operational
90 days ago
100.0 % uptime
Today
UK Operational
90 days ago
100.0 % uptime
Today
Germany ? Operational
90 days ago
100.0 % uptime
Today
Netherlands Operational
90 days ago
100.0 % uptime
Today
United States - Iowa Operational
90 days ago
100.0 % uptime
Today
United States - Northern Virginia Operational
90 days ago
100.0 % uptime
Today
United States - Oregon Operational
90 days ago
100.0 % uptime
Today
Canada Operational
90 days ago
100.0 % uptime
Today
Brazil Operational
90 days ago
100.0 % uptime
Today
United States - California ? Operational
90 days ago
100.0 % uptime
Today
Hong Kong ? Operational
90 days ago
100.0 % uptime
Today
India Operational
90 days ago
100.0 % uptime
Today
Customer Support Portal ? Operational
90 days ago
99.91 % uptime
Today
Cloud NGFW for Azure ? Operational
90 days ago
100.0 % uptime
Today
australiaeast Operational
90 days ago
100.0 % uptime
Today
australiasoutheast Operational
90 days ago
100.0 % uptime
Today
canadacentral Operational
90 days ago
100.0 % uptime
Today
centralus Operational
90 days ago
100.0 % uptime
Today
eastasia Operational
90 days ago
100.0 % uptime
Today
eastus Operational
90 days ago
100.0 % uptime
Today
eastus2 Operational
90 days ago
100.0 % uptime
Today
northeurope Operational
90 days ago
100.0 % uptime
Today
uksouth Operational
90 days ago
100.0 % uptime
Today
ukwest Operational
90 days ago
100.0 % uptime
Today
westeurope Operational
90 days ago
100.0 % uptime
Today
westus Operational
90 days ago
100.0 % uptime
Today
westus2 Operational
90 days ago
100.0 % uptime
Today
westus3 Operational
90 days ago
100.0 % uptime
Today
brazilsouth Operational
90 days ago
100.0 % uptime
Today
japaneast Operational
90 days ago
100.0 % uptime
Today
northcentralus Operational
90 days ago
100.0 % uptime
Today
southeastasia Operational
90 days ago
100.0 % uptime
Today
Threat Vault Operational
90 days ago
100.0 % uptime
Today
Threat Vault API - Asia Operational
90 days ago
100.0 % uptime
Today
Threat Vault API - EU Operational
90 days ago
100.0 % uptime
Today
Threat Vault API - US Operational
90 days ago
100.0 % uptime
Today
Threat Vault Web Portal Operational
90 days ago
100.0 % uptime
Today
live.paloaltonetworks.com ? Operational
AI Runtime Security API ? Operational
90 days ago
99.83 % uptime
Today
ADNS Resolver Operational
90 days ago
100.0 % uptime
Today
ADNS Resolver 96.9.97.9 Operational
90 days ago
100.0 % uptime
Today
ADNS Resolver 96.9.96.9 Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

Scheduled Maintenance for Cortex XDR / XSIAM / XSOAR 8 / XPANSE in America Government Region Aug 24, 2025 06:00-14:00 UTC

We are planning a service maintenance for Cortex XDR / XSIAM / XSOAR 8 / XPANSE in America Government region. The maintenance is scheduled for August 24th from 6:00 AM UTC to 2:00 PM UTC. During this window, the service may be unavailable for a maximum of 60 minutes. However, if you are experiencing unusual activity in your environment, please contact our Support - https://www.paloaltonetworks.com/company/contact-support.
Posted on Aug 14, 2025 - 07:34 UTC

Prisma Cloud [APP3]: 25.8.1 Scheduled Release Aug 25, 2025 04:30-12:30 UTC

Update - Update: Corrected the title to reflect the fact that this maintenance will be for the 25.8.1 release.
Aug 21, 2025 - 17:38 UTC
Scheduled - We have a planned service maintenance scheduled for Prisma Cloud in the app3 region.

During this scheduled maintenance, customers may experience intermittent failures across services as they get upgraded.

Aug 05, 2025 - 16:33 UTC

Prisma Cloud [APP.ID]: 25.8.1 Scheduled Release Aug 25, 2025 16:00-20:00 UTC

Update - Update: This maintenance is for the 25.8.1 release.
Aug 21, 2025 - 17:39 UTC
Scheduled - We have a planned service maintenance scheduled for Prisma Cloud in the app.id region.

During this scheduled maintenance, customers may experience intermittent failures across services as they get upgraded.

Aug 05, 2025 - 16:15 UTC

Prisma Cloud [APP.UK]: 25.8.1 Scheduled release Aug 25, 2025 20:00 - Aug 26, 2025 00:00 UTC

Update - Update: This maintenance is for the 25.8.1 release.
Aug 21, 2025 - 21:42 UTC
Scheduled - We have a planned service maintenance scheduled for Prisma Cloud in the app.uk region.

During this scheduled maintenance, customers may experience intermittent failures across services as they get upgraded.

Aug 05, 2025 - 16:34 UTC

DLP FileManager EU Region [hawkeye.services-edge.paloaltonetworks.com] Service Upgrade Aug 25, 2025 21:00-23:00 UTC

We have a planned service maintenance for DLP FileManager EU Regions(Poland, Spain, Netherlands, Switzerland, Italy) [hawkeye.services-edge.paloaltonetworks.com]. To do Service Upgrades on August 25, 2025 from 9:00 PM UTC to 11:00 PM UTC.

Customer Impact: During this scheduled maintenance, customers may experience intermittent disconnects.

Posted on Aug 14, 2025 - 20:21 UTC

Prisma Cloud [APP2]: 25.8.1 Scheduled Release Aug 26, 2025 04:30-12:30 UTC

Update - Update: This maintenance is for the 25.8.1 release.
Aug 21, 2025 - 21:43 UTC
Scheduled - We have a planned service maintenance scheduled for Prisma Cloud in the app2 region.

During this scheduled maintenance, customers may experience intermittent failures across services as they get upgraded.

Aug 05, 2025 - 16:35 UTC

DLP FileManager APAC Region [hawkeye.services-edge.paloaltonetworks.com] Service Upgrade Aug 26, 2025 09:00-11:00 UTC

We have a planned service maintenance for DLP FileManager APAC Regions [hawkeye.services-edge.paloaltonetworks.com]. To do Service Upgrades on August 26, 2025 from 9:00 PM UTC to 11:00 PM UTC.

Customer Impact: During this scheduled maintenance, customers may experience intermittent disconnects.

Posted on Aug 14, 2025 - 20:26 UTC

Prisma Cloud [APP2.EU]: 25.8.1 Scheduled Release Aug 26, 2025 17:00-23:00 UTC

Update - Update: This maintenance is for the 25.8.1 release.
Aug 21, 2025 - 21:45 UTC
Scheduled - We have a planned service maintenance scheduled for Prisma Cloud in the app2.eu region.

During this scheduled maintenance, customers may experience intermittent failures across services as they get upgraded.

Aug 05, 2025 - 16:36 UTC

DLP FileManager Canada Region [hawkeye.services-edge.paloaltonetworks.com] Service Upgrade Aug 26, 2025 22:00-23:00 UTC

We have a planned service maintenance for DLP FileManager Canada Region[hawkeye.services-edge.paloaltonetworks.com]. To do Service Upgrades on August 26, 2025 from 10:00 PM UTC to 11:00 PM UTC.

Customer Impact: During this scheduled maintenance, customers may experience intermittent disconnects.

Posted on Aug 14, 2025 - 20:36 UTC

Prisma Cloud [APP.FR]: 25.8.1 Scheduled Release Aug 26, 2025 23:30 - Aug 27, 2025 03:30 UTC

Update - Update: This maintenance is for the 25.8.1 release.
Aug 21, 2025 - 21:46 UTC
Scheduled - We have a planned service maintenance scheduled for Prisma Cloud in the app.fr region.

During this scheduled maintenance, customers may experience intermittent failures across services as they get upgraded.

Aug 05, 2025 - 16:16 UTC

Prisma Cloud [APP.EU]: 25.8.1 Scheduled Release Aug 27, 2025 19:30 - Aug 28, 2025 01:30 UTC

Update - We will be undergoing scheduled maintenance during this time.
Aug 21, 2025 - 21:47 UTC
Update - Update: This maintenance is for the 25.8.1 release.
Aug 21, 2025 - 21:47 UTC
Scheduled - We have a planned service maintenance scheduled for Prisma Cloud in the app.eu region.

During this scheduled maintenance, customers may experience intermittent failures across services as they get upgraded.

Aug 05, 2025 - 16:37 UTC

DLP FileManager US Region [hawkeye.services-edge.paloaltonetworks.com] Service Upgrade Aug 27, 2025 22:00-23:00 UTC

We have a planned service maintenance for DLP FileManager US Region [hawkeye.services-edge.paloaltonetworks.com]. To do Service Upgrades on August 27, 2025 from 10:00 PM UTC to 11:00 PM UTC.

Customer Impact: During this scheduled maintenance, customers may experience intermittent disconnects.

Posted on Aug 14, 2025 - 20:38 UTC

Prisma Cloud [APP.IND]: 25.8.1 Scheduled Release Aug 28, 2025 16:30-20:30 UTC

Update - Update: This maintenance is for the 25.8.1 release.
Aug 21, 2025 - 21:48 UTC
Scheduled - We have a planned service maintenance scheduled for Prisma Cloud in the app.ind region.

During this scheduled maintenance, customers may experience intermittent failures across services as they get upgraded.

Aug 05, 2025 - 16:29 UTC

Prisma Cloud [APP.GOV]: 25.8.1 Scheduled release Aug 29, 2025 00:00-04:00 UTC

Update - Update: This maintenance is for the 25.8.1 release.
Aug 21, 2025 - 21:49 UTC
Scheduled - We have a planned service maintenance scheduled for Prisma Cloud in the app.gov region.

During this scheduled maintenance, customers may experience intermittent failures across services as they get upgraded.

Aug 05, 2025 - 16:38 UTC

Prisma Cloud [APP4]: 25.8.1 Scheduled release Sep 2, 2025 04:30-12:30 UTC

Update - Update: This maintenance is for the 25.8.1 release.
Aug 21, 2025 - 21:50 UTC
Scheduled - We have a planned service maintenance scheduled for Prisma Cloud in the app4 region.

During this scheduled maintenance, customers may experience intermittent failures across services as they get upgraded.

Aug 05, 2025 - 16:39 UTC

Prisma Cloud [APP.ANZ]: 25.8.1 Scheduled release Sep 2, 2025 16:00-20:00 UTC

Update - Update: This maintenance is for the 25.8.1 release.
Aug 21, 2025 - 21:51 UTC
Scheduled - We have a planned service maintenance scheduled for Prisma Cloud in the app.anz region.

During this scheduled maintenance, customers may experience intermittent failures across services as they get upgraded.

Aug 05, 2025 - 16:32 UTC

Scheduled Maintenance for Cortex XDR / XSIAM / XSOAR 8 / XPANSE in America, Canada, Singapore, Indonesia, India, Australia, Taiwan, Korea, South Africa and Japan Region Sep 7, 2025 06:00-14:00 UTC

We are planning a service maintenance for Cortex XDR / XSIAM / XSOAR 8 / XPANSE in America, Canada, Singapore, Indonesia, India, Australia, Taiwan, Korea, South Africa and Japan region. The maintenance is scheduled for September 7th from 6:00AM UTC to 2:00PM UTC. During this window, the service may be unavailable for a maximum of 60 minutes. However, if you are experiencing unusual activity in your environment, please contact our Support - https://www.paloaltonetworks.com/company/contact-support.
Posted on Aug 14, 2025 - 07:17 UTC

Scheduled Maintenance for Cortex XDR / XSIAM / XSOAR 8 / XPANSE in America Government Region Sep 7, 2025 06:00-14:00 UTC

We are planning a service maintenance for Cortex XDR / XSIAM / XSOAR 8 / XPANSE in America Government region. The maintenance is scheduled for September 7th from 6:00 AM UTC to 2:00 PM UTC. During this window, the service may be unavailable for a maximum of 60 minutes. However, if you are experiencing unusual activity in your environment, please contact our Support - https://www.paloaltonetworks.com/company/contact-support.
Posted on Aug 14, 2025 - 07:35 UTC

Scheduled Maintenance for Cortex XDR / XSIAM / XSOAR 8 / XPANSE in Europe, Germany, Switzerland, Poland, Qatar, Israel, France, Saudi Arabia, Spain, Italy and United Kingdom Regions Sep 7, 2025 11:00-19:00 UTC

We are planning a service maintenance for Cortex XDR / XSIAM / XSOAR 8 / XPANSE in Europe, Germany, Switzerland, Poland, Qatar, Israel, France, Saudi Arabia, Spain, Italy and United Kingdom regions. The maintenance is scheduled for September 7th from 11:00 AM UTC to 7:00 PM UTC. During this window, the service may be unavailable for a maximum of 60 minutes. However, if you are experiencing unusual activity in your environment, please contact our Support - https://www.paloaltonetworks.com/company/contact-support.
Posted on Aug 14, 2025 - 07:19 UTC

Scheduled Maintenance for Cortex XDR / XSIAM / XSOAR 8 / XPANSE in America, Canada, Singapore, Indonesia, India, Australia, Taiwan, Korea, South Africa and Japan Region Sep 14, 2025 06:00-14:00 UTC

We are planning a service maintenance for Cortex XDR / XSIAM / XSOAR 8 / XPANSE in America, Canada, Singapore, Indonesia, India, Australia, Taiwan, Korea, South Africa and Japan region. The maintenance is scheduled for September 14th from 6:00 AM UTC to 2:00 PM UTC. During this window, the service may be unavailable for a maximum of 60 minutes. However, if you are experiencing unusual activity in your environment, please contact our Support - https://www.paloaltonetworks.com/company/contact-support.
Posted on Aug 14, 2025 - 07:23 UTC

Scheduled Maintenance for Cortex XDR / XSIAM / XSOAR 8 / XPANSE in Europe, Germany, Switzerland, Poland, Qatar, Israel, France, Saudi Arabia, Spain, Italy and United Kingdom Regions Sep 14, 2025 11:00-19:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Aug 14, 2025 - 09:22 UTC
Scheduled - We are planning a service maintenance for Cortex XDR / XSIAM / XSOAR 8 / XPANSE in Europe, Germany, Switzerland, Poland, Qatar, Israel, France, Saudi Arabia, Spain, Italy and United Kingdom regions. The maintenance is scheduled for September 14th 11:00 AM UTC to 7:00 PM UTC. During this window, the service may be unavailable for a maximum of 60 minutes. However, if you are experiencing unusual activity in your environment, please contact our Support - https://www.paloaltonetworks.com/company/contact-support.
Aug 14, 2025 - 07:24 UTC

Scheduled Maintenance for Cortex XDR / XSIAM / XSOAR 8 / XPANSE in America, Canada, Singapore, Indonesia, India, Australia, Taiwan, Korea, South Africa and Japan Region Sep 28, 2025 06:00-14:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Aug 14, 2025 - 07:33 UTC
Scheduled - We are planning a service maintenance for Cortex XDR / XSIAM / XSOAR 8 / XPANSE in America, Canada, Singapore, Indonesia, India, Australia, Taiwan, Korea, South Africa and Japan region. The maintenance is scheduled for September 28th from 6:00 AM UTC to 2:00 PM UTC. During this window, the service may be unavailable for a maximum of 60 minutes. However, if you are experiencing unusual activity in your environment, please contact our Support - https://www.paloaltonetworks.com/company/contact-support.
Aug 14, 2025 - 07:27 UTC

Scheduled Maintenance for Cortex XDR / XSIAM / XSOAR 8 / XPANSE in America Government Region Sep 28, 2025 07:36-15:36 UTC

We are planning a service maintenance for Cortex XDR / XSIAM / XSOAR 8 / XPANSE in America Government region. The maintenance is scheduled for September 28th from 6:00 AM UTC to 2:00 PM UTC. During this window, the service may be unavailable for a maximum of 60 minutes. However, if you are experiencing unusual activity in your environment, please contact our Support - https://www.paloaltonetworks.com/company/contact-support.
Posted on Aug 14, 2025 - 07:37 UTC

Scheduled Maintenance for Cortex XDR / XSIAM / XSOAR 8 / XPANSE in Europe, Germany, Switzerland, Poland, Qatar, Israel, France, Saudi Arabia, Spain, Italy and United Kingdom Regions Sep 28, 2025 11:00-19:00 UTC

We are planning a service maintenance for Cortex XDR / XSIAM / XSOAR 8 / XPANSE in Europe, Germany, Switzerland, Poland, Qatar, Israel, France, Saudi Arabia, Spain, Italy and United Kingdom regions. The maintenance is scheduled for September 28th from 11:00 AM UTC to 7:00 PM UTC. During this window, the service may be unavailable for a maximum of 60 minutes. However, if you are experiencing unusual activity in your environment, please contact our Support - https://www.paloaltonetworks.com/company/contact-support.
Posted on Aug 14, 2025 - 07:29 UTC
Aug 23, 2025

No incidents reported today.

Aug 22, 2025
Completed - The scheduled maintenance has been completed.
Aug 22, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 22, 21:00 UTC
Scheduled - We have a planned service maintenance for DLP FileManager EU Regions(UK, GERMANY, FRANCE) [hawkeye.services-edge.paloaltonetworks.com]. To do Service Upgrades on August 22, 2025 from 9:00 PM UTC to 11:00 PM UTC.

Customer Impact: During this scheduled maintenance, customers may experience intermittent disconnects.

Aug 14, 20:15 UTC
Completed - The scheduled maintenance has been completed.
Aug 22, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 22, 18:00 UTC
Scheduled - We have a planned service maintenance for DLP FileManager Japan Region [hawkeye.services-edge.paloaltonetworks.com]. Maintenance is scheduled on August 22, 2025 from 6:00 PM UTC to 7:00 PM UTC.

Customer Impact: During this scheduled maintenance, customers may experience intermittent disconnects.

Aug 22, 05:40 UTC
Aug 21, 2025
Completed - The scheduled maintenance has been completed.
Aug 21, 23:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 21, 22:15 UTC
Scheduled - We have a planned service maintenance for DLP FileManager US Regions [hawkeye.services-edge.paloaltonetworks.com]. The maintenance is scheduled for August 21, 2025 from 10:15 PM UTC to 11:30 PM UTC.

Customer Impact: During this scheduled maintenance, customers may experience intermittent disconnects.

Aug 21, 22:03 UTC
Completed - The scheduled maintenance has been completed.
Aug 21, 22:25 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 21, 20:25 UTC
Scheduled - We have a planned service maintenance for WildFire Global Cloud on August 21, 2025 from 20:25:00 UTC to 22:25:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

Aug 21, 20:21 UTC
Completed - The scheduled maintenance has been completed.
Aug 21, 21:06 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 21, 18:06 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Aug 18, 21:47 UTC
Resolved - This incident has been resolved.
Aug 21, 20:35 UTC
Investigating - The Prisma Access team will be performing a scheduled maintenance on the infrastructure on Sunday, August 10th, from 3:00 PM to 7:00 PM UTC. There will not be any impact on the customer's network infrastructure. Commits and new onboarding may be impacted during this time. The Engineering team and the SRE team are working diligently to ensure that the services are healthy and functional. Please reach out to the support team or your customer success representatives if you have any questions.
Aug 7, 17:40 UTC
Resolved - This incident has been resolved.
Aug 21, 20:23 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 13, 17:58 UTC
Update - We are continuing to investigate this issue.
Aug 13, 05:38 UTC
Update - We are continuing to investigate this issue.
Aug 13, 01:39 UTC
Update - We are continuing to investigate this issue.
Aug 13, 01:37 UTC
Investigating - We are currently investigating this issue
Aug 12, 23:20 UTC
Completed - The scheduled maintenance has been completed.
Aug 21, 20:11 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 21, 18:10 UTC
Scheduled - We have a planned service maintenance for WildFire Europe Cloud on August 21, 2025 from 18:10:00 UTC to 20:10:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

Aug 21, 18:07 UTC
Completed - The scheduled maintenance has been completed.
Aug 21, 20:10 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 21, 18:11 UTC
Scheduled - We have a planned service maintenance for WildFire Canada Cloud on August 21, 2025 from 18:10:00 UTC to 20:10:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

Aug 21, 18:07 UTC
Completed - The scheduled maintenance has been completed.
Aug 21, 19:44 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 21, 16:44 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Aug 21, 16:31 UTC
Completed - The scheduled maintenance has been completed.
Aug 21, 19:10 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 21, 18:11 UTC
Scheduled - We have a planned service maintenance for WildFire Australia Cloud on August 21, 2025 from 18:10:00 UTC to 19:10:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

Aug 21, 18:06 UTC
Completed - The scheduled maintenance has been completed.
Aug 21, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 21, 17:00 UTC
Scheduled - We have a planned maintenance for DLP FileManager Australia Regions[au.hawkeye.services-edge.paloaltonetworks.com]. The maintenance is scheduled for August 21th from 5:00 PM UTC to 6:00 PM UTC.

Customer Impact: During this scheduled maintenance, customers may experience intermittent disconnects.

Aug 21, 00:32 UTC
Resolved - This incident has been resolved.
Aug 21, 17:50 UTC
Investigating - AutoFocus is currently experiencing an issue with infrastructure. We are actively working on resolving this issue and will provide another update.

Impact: Customers will not be able to access the AutoFocus application or API

Aug 14, 15:19 UTC
Completed - The scheduled maintenance has been completed.
Aug 21, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 21, 12:00 UTC
Scheduled - We have a planned service maintenance scheduled for Prisma Cloud in the app.cn region.

During this scheduled maintenance, customers may experience intermittent failures across services as they get upgraded.

Aug 5, 16:31 UTC
Completed - The scheduled maintenance has been completed.
Aug 21, 00:25 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 23:25 UTC
Scheduled - We have a planned service maintenance for WildFire EU Regulated Cloud from August 20, 2025 23:25:00 UTC to August 21, 2025 00:25:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

Aug 20, 23:22 UTC
Completed - The scheduled maintenance has been completed.
Aug 21, 00:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 23:15 UTC
Scheduled - We have a planned service maintenance for WildFire South Africa Cloud from August 20, 2025 23:15:00 UTC to August 21, 2025 00:15:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

Aug 20, 23:11 UTC
Completed - The scheduled maintenance has been completed.
Aug 21, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 23:30 UTC
Scheduled - We have a planned service maintenance for DLP FileManager US Region [hawkeye.services-edge.paloaltonetworks.com]. To do Infra Upgrades on August 20, 2025 from 11:30 PM UTC to 11:59 PM UTC.
Aug 19, 23:40 UTC
Aug 20, 2025
Completed - The scheduled maintenance has been completed.
Aug 20, 23:55 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 21:55 UTC
Scheduled - We have a planned service maintenance for WildFire Poland Cloud on August 20, 2025 from 21:55:00 UTC to 23:55:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

Aug 20, 21:44 UTC
Completed - The scheduled maintenance has been completed.
Aug 20, 23:50 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 22:50 UTC
Scheduled - We have a planned service maintenance for WildFire South Africa Cloud on August 20, 2025 from 22:50:00 UTC to 23:50:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

Aug 20, 22:48 UTC
Completed - The scheduled maintenance has been completed.
Aug 20, 23:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 21:45 UTC
Scheduled - We have a planned service maintenance for WildFire Japan Cloud on August 20, 2025 from 21:45:00 UTC to 23:45:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

Aug 20, 21:40 UTC
Completed - The scheduled maintenance has been completed.
Aug 20, 23:40 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 22:40 UTC
Scheduled - We have a planned service maintenance for WildFire Singapore Cloud on August 20, 2025 from 22:40:00 UTC to 23:40:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

Aug 20, 22:34 UTC
Completed - The scheduled maintenance has been completed.
Aug 20, 23:35 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 22:35 UTC
Scheduled - We have a planned service maintenance for WildFire Switzerland Cloud on August 20, 2025 from 22:35:00 UTC to 23:35:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

Aug 20, 22:25 UTC
Completed - The scheduled maintenance has been completed.
Aug 20, 23:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 21:30 UTC
Scheduled - We have a planned service maintenance for WildFire France Cloud on August 20, 2025 from 21:30:00 UTC to 23:30:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

Aug 20, 21:29 UTC
Completed - The scheduled maintenance has been completed.
Aug 20, 23:25 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 22:25 UTC
Scheduled - We have a planned service maintenance for WildFire Spain Cloud on August 20, 2025 from 22:25:00 UTC to 23:25:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

Aug 20, 22:15 UTC
Completed - The scheduled maintenance has been completed.
Aug 20, 23:20 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 21:20 UTC
Scheduled - We have a planned service maintenance for WildFire Germany Cloud on August 20, 2025 from 21:20:00 UTC to 23:20:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

Aug 20, 21:16 UTC
Completed - The scheduled maintenance has been completed.
Aug 20, 23:16 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 21:15 UTC
Scheduled - We have a planned service maintenance for WildFire Italy Cloud on August 20, 2025 from 21:15:00 UTC to 23:15:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

Aug 20, 21:13 UTC
Completed - The scheduled maintenance has been completed.
Aug 20, 23:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 22:15 UTC
Scheduled - We have a planned service maintenance for WildFire South Korea Cloud on August 20, 2025 from 22:15:00 UTC to 23:15:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

Aug 20, 22:08 UTC
Completed - The scheduled maintenance has been completed.
Aug 20, 23:05 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 22:05 UTC
Scheduled - We have a planned service maintenance for WildFire Saudi Arabia Cloud on August 20, 2025 from 22:05:00 UTC to 23:05:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

Aug 20, 21:54 UTC
Completed - The scheduled maintenance has been completed.
Aug 20, 23:05 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 21:05 UTC
Scheduled - We have a planned service maintenance for WildFire Israel Cloud on August 20, 2025 from 21:05:00 UTC to 23:05:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

Aug 20, 21:04 UTC
Completed - The scheduled maintenance has been completed.
Aug 20, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 22:00 UTC
Scheduled - We have a planned service maintenance for WildFire Saudi Arabia Cloud on August 20, 2025 from 22:00:00 UTC to 23:00:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

Aug 20, 18:10 UTC
Completed - The scheduled maintenance has been completed.
Aug 20, 22:55 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 20:55 UTC
Scheduled - We have a planned service maintenance for WildFire Indonesia Cloud on August 20, 2025 from 20:55:00 UTC to 22:55:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

Aug 20, 20:53 UTC
Completed - The scheduled maintenance has been completed.
Aug 20, 22:46 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 20:46 UTC
Scheduled - We have a planned service maintenance for WildFire India Cloud on August 20, 2025 from 20:46:00 UTC to 22:46:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

Aug 20, 20:43 UTC
Completed - The scheduled maintenance has been completed.
Aug 20, 22:42 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 20:42 UTC
Scheduled - We have a planned service maintenance for WildFire Taiwan Cloud on August 20, 2025 from 20:42:00 UTC to 22:42:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

Aug 20, 20:40 UTC
Completed - The scheduled maintenance has been completed.
Aug 20, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 19:00 UTC
Scheduled - We have a planned service maintenance for WildFire South Korea Cloud on August 20, 2025 from 19:00:00 UTC to 21:00:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

Aug 20, 18:07 UTC
Completed - The scheduled maintenance has been completed.
Aug 20, 18:58 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 16:58 UTC
Scheduled - We have a planned service maintenance for WildFire Qatar Cloud on August 20, 2025 from 16:58:00 UTC to 18:58:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

Aug 20, 16:55 UTC
Completed - The scheduled maintenance has been completed.
Aug 20, 11:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 03:30 UTC
Scheduled - We have a planned service maintenance scheduled for Prisma Cloud in the app region.

During this scheduled maintenance, customers may experience intermittent failures across services as they get upgraded.

Aug 5, 16:28 UTC
Completed - The scheduled maintenance has been completed.
Aug 20, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 04:00 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Aug 19, 18:42 UTC
Completed - The scheduled maintenance has been completed.
Aug 20, 00:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 19, 22:30 UTC
Scheduled - We have a planned service maintenance for WildFire India Cloud from August 19, 2025 22:30:00 UTC to August 20, 2025 00:30:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

Aug 19, 21:06 UTC
Completed - The scheduled maintenance has been completed.
Aug 20, 00:05 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 19, 23:20 UTC
Scheduled - We have a planned service maintenance for DLP FileManager US Region [hawkeye.services-edge.paloaltonetworks.com]. To do Infra Upgrades on August 19, 2025 from 11:20 PM UTC to 11:59 PM UTC.

Customer Impact: During this scheduled maintenance, customers may experience intermittent disconnects.

Aug 19, 23:17 UTC
Aug 19, 2025
Completed - The scheduled maintenance has been completed.
Aug 19, 19:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 19, 15:30 UTC
Scheduled - We have a planned service maintenance scheduled for Prisma Cloud in the app.jp region.

During this scheduled maintenance, customers may experience intermittent failures across services as they get upgraded.

Aug 5, 16:27 UTC
Resolved - This incident has been resolved.
Aug 19, 19:11 UTC
Monitoring - Connectivity has been restored, we are monitoring the situation.
Aug 19, 18:21 UTC
Identified - We have identified broad issues with cross-region traffic in China.
Aug 19, 18:20 UTC
Investigating - Prisma Cloud is currently experiencing an issue in China. We are actively investigating this issue and will provide another update once available with further details.
Aug 19, 16:59 UTC
Completed - The scheduled maintenance has been completed.
Aug 19, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 19, 11:00 UTC
Scheduled - We have a planned service maintenance scheduled for Prisma Cloud in the app.sg region.

During this scheduled maintenance, customers may experience intermittent failures across services as they get upgraded.

Aug 5, 16:18 UTC
Completed - The scheduled maintenance has been completed.
Aug 19, 00:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 18, 22:30 UTC
Scheduled - We have a planned service maintenance for WildFire South Africa Cloud from August 18, 2025 22:30:00 UTC to August 19, 2025 00:30:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

Aug 18, 22:05 UTC
Aug 18, 2025
Completed - The scheduled maintenance has been completed.
Aug 18, 19:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 18, 19:00 UTC
Scheduled - We have a planned service maintenance for WildFire India Cloud on Aug 18th, 2025 from 19:00 UTC to 19:30 UTC.

Customer Impact: No impact expected.

Aug 18, 18:38 UTC
Completed - The scheduled maintenance has been completed.
Aug 18, 16:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 18, 16:15 UTC
Scheduled - We have a planned service maintenance for WildFire Global Cloud on Aug 18th, 2025 from 16:15 UTC to 16:45 UTC.

Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

Aug 18, 16:03 UTC
Completed - The scheduled maintenance has been completed.
Aug 18, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 18, 05:00 UTC
Scheduled - We have a planned service maintenance scheduled for Prisma Cloud in the app.ca region.

During this scheduled maintenance, customers may experience intermittent failures across services as they get upgraded.

Aug 5, 16:08 UTC
Aug 17, 2025
Completed - The scheduled maintenance has been completed.
Aug 17, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 17, 06:00 UTC
Scheduled - We are planning a service maintenance for Cortex XDR / XSIAM / XSOAR 8 / XPANSE in America Government region. The maintenance is scheduled for August 17th from 6:00AM UTC to 2:00PM UTC. During this window, the service may be unavailable for a maximum of 60 minutes. However, if you are experiencing unusual activity in your environment, please contact our Support - https://www.paloaltonetworks.com/company/contact-support.
Aug 7, 12:12 UTC
Completed - The scheduled maintenance has been completed.
Aug 17, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 16, 22:00 UTC
Scheduled - We have a planned service maintenance for DLP FileManager US Region [hawkeye.services-edge.paloaltonetworks.com]. The maintenance is scheduled for August 16th from 10:00 PM UTC to 12:00 AM UTC. Customers may encounter intermittent disconnections during the maintenance window.
Aug 16, 22:00 UTC
Aug 16, 2025
Resolved - This incident has been resolved.
Aug 16, 15:38 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 15, 16:23 UTC
Investigating - We are currently investigating this issue.
Aug 15, 15:22 UTC
Resolved - This incident has been resolved.
Aug 16, 15:38 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 15, 13:16 UTC
Update - We are continuing to investigate this issue.
Aug 15, 06:07 UTC
Investigating - We are currently investigating this issue.
Aug 15, 06:06 UTC
Completed - The scheduled maintenance has been completed.
Aug 16, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 15, 22:00 UTC
Scheduled - We have a scheduled maintenance for Cloud Identity Engine.

Customer Impact: Customers may encounter intermittent disconnections during the maintenance window.

Jul 23, 06:13 UTC
Aug 15, 2025
Completed - The scheduled maintenance has been completed.
Aug 15, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 15, 17:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Aug 5, 22:37 UTC
Update - We will be undergoing scheduled maintenance during this time.
Aug 5, 22:32 UTC
Scheduled - We have a scheduled maintenance for Cloud Identity Engine.

Customer Impact: Customers may encounter intermittent disconnections during the maintenance window.

Jul 23, 06:08 UTC
Completed - The scheduled maintenance has been completed.
Aug 15, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 15, 03:00 UTC
Scheduled - We have a planned service maintenance for Advanced Threat Prevention on August 15th, 2025 at 03:00 UTC, and end on August 15th, 2025 at 05:00 UTC. The service maintenance will affect the United States region.

Customer Impact: During this scheduled maintenance, customers may experience intermittent disconnects across services as they get upgraded.

Aug 15, 01:05 UTC
Aug 14, 2025
Completed - The scheduled maintenance has been completed.
Aug 14, 23:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 22:30 UTC
Scheduled - We have a planned service maintenance for WildFire Italy Cloud on August 14, 2025 from 22:30:00 UTC to 23:30:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

Aug 14, 21:15 UTC
Completed - The scheduled maintenance has been completed.
Aug 14, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 21:00 UTC
Scheduled - We have a scheduled maintenance for FileMgr in France Region. The maintenance is scheduled for August 14th from 9:00 PM UTC to 11:00 PM UTC. Customers may encounter intermittent disconnections during the maintenance window.
Aug 14, 00:07 UTC
Completed - The scheduled maintenance has been completed.
Aug 14, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 01:00 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Aug 13, 22:22 UTC
Completed - The scheduled maintenance has been completed.
Aug 14, 01:28 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 19:28 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Aug 13, 19:26 UTC
Completed - The scheduled maintenance has been completed.
Aug 14, 00:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 22:45 UTC
Scheduled - We have a planned service maintenance for WildFire Israel Cloud from August 13, 2025 20:45:00 UTC to August 13, 2025 22:45:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

Aug 13, 19:24 UTC
Aug 13, 2025
Resolved - This incident has been resolved.
Aug 13, 23:07 UTC
Update - We are continuing to monitor for any further issues.
Aug 9, 17:43 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 8, 22:18 UTC
Investigating - We are currently investigating this issue.
Aug 7, 22:09 UTC
Completed - The scheduled maintenance has been completed.
Aug 13, 21:28 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 20:28 UTC
Scheduled - We have a planned service maintenance for WildFire EU Regulated Cloud on August 13, 2025 from 20:28:00 UTC to 21:28:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

Aug 13, 20:27 UTC
Completed - The scheduled maintenance has been completed.
Aug 13, 21:23 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 20:23 UTC
Scheduled - We have a planned service maintenance for WildFire Canada Cloud on August 13, 2025 from 20:23:00 UTC to 21:23:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

Aug 13, 20:22 UTC
Completed - The scheduled maintenance has been completed.
Aug 13, 21:11 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 20:11 UTC
Scheduled - We have a planned service maintenance for WildFire Europe Cloud on August 13, 2025 from 20:11:00 UTC to 21:11:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

Aug 13, 20:10 UTC
Resolved - This incident has been resolved
Aug 13, 18:05 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 13, 17:46 UTC
Identified - The issue has been identified and we are working to resolve the issue.
Aug 13, 17:11 UTC
Investigating - We are currently investigating an issue where new onboardings in compute regions within one of our cloud providers are failing for Fedramp Moderate customers. There is no dataplane impact on any existing SPNs.
Aug 13, 16:37 UTC
Completed - The scheduled maintenance has been completed.
Aug 13, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 23:00 UTC
Scheduled - We have a planned service maintenance for WildFire Saudi Arabia Cloud from August 12, 2025 23:00:00 UTC to August 13, 2025 01:00:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

Aug 12, 21:55 UTC
Completed - The scheduled maintenance has been completed.
Aug 13, 00:50 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 22:50 UTC
Scheduled - We have a planned service maintenance for WildFire Singapore Cloud from August 12, 2025 22:50:00 UTC to August 13, 2025 00:50:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

Aug 12, 22:46 UTC
Resolved - This incident has been resolved.
Aug 13, 00:48 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 12, 22:57 UTC
Investigating - We are currently investigating this issue.
Aug 12, 22:33 UTC
Completed - The scheduled maintenance has been completed.
Aug 13, 00:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 23:45 UTC
Scheduled - We have a planned service maintenance for WildFire Global Cloud from August 12, 2025 23:45:00 UTC to August 13, 2025 00:45:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

Aug 12, 23:41 UTC
Completed - The scheduled maintenance has been completed.
Aug 13, 00:42 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 22:42 UTC
Scheduled - We have a planned service maintenance for WildFire Indonesia Cloud from August 12, 2025 22:42:00 UTC to August 13, 2025 00:42:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

Aug 12, 22:40 UTC
Completed - The scheduled maintenance has been completed.
Aug 13, 00:40 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 22:40 UTC
Scheduled - We have a planned service maintenance for WildFire South Africa Cloud from August 12, 2025 22:40:00 UTC to August 13, 2025 00:40:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

Aug 12, 22:37 UTC
Completed - The scheduled maintenance has been completed.
Aug 13, 00:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 22:15 UTC
Scheduled - We have a planned service maintenance for WildFire Japan Cloud from August 12, 2025 22:15:00 UTC to August 13, 2025 00:15:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

Aug 12, 22:13 UTC
Completed - The scheduled maintenance has been completed.
Aug 13, 00:05 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 22:05 UTC
Scheduled - We have a planned service maintenance for WildFire South Korea Cloud from August 12, 2025 22:05:00 UTC to August 13, 2025 00:05:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

Aug 12, 22:00 UTC
Completed - The scheduled maintenance has been completed.
Aug 13, 00:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 22:02 UTC
Scheduled - We have a planned service maintenance for WildFire Israel Cloud from August 12, 2025 22:02:00 UTC to August 13, 2025 00:02:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

Aug 12, 22:01 UTC
Aug 12, 2025
Completed - The scheduled maintenance has been completed.
Aug 12, 23:55 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 22:55 UTC
Scheduled - We have a planned service maintenance for WildFire France Cloud on August 12, 2025 from 22:55:00 UTC to 23:55:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

Aug 12, 21:53 UTC
Completed - The scheduled maintenance has been completed.
Aug 12, 23:10 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 22:10 UTC
Scheduled - We have a planned service maintenance for WildFire India Cloud on August 12, 2025 from 22:10:00 UTC to 23:10:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

Aug 12, 22:00 UTC
Completed - The scheduled maintenance has been completed.
Aug 12, 23:05 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 22:05 UTC
Scheduled - We have a planned service maintenance for WildFire Poland Cloud on August 12, 2025 from 22:05:00 UTC to 23:05:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

Aug 12, 22:04 UTC
Completed - The scheduled maintenance has been completed.
Aug 12, 22:55 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 21:55 UTC
Scheduled - We have a planned service maintenance for WildFire Saudi Arabia Cloud on August 12, 2025 from 21:55:00 UTC to 22:55:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

Aug 12, 21:54 UTC
Completed - The scheduled maintenance has been completed.
Aug 12, 22:40 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 21:40 UTC
Scheduled - We have a planned service maintenance for WildFire Germany Cloud on August 12, 2025 from 21:40:00 UTC to 22:40:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

Aug 12, 21:37 UTC
Completed - The scheduled maintenance has been completed.
Aug 12, 22:20 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 21:20 UTC
Scheduled - We have a planned service maintenance for WildFire Italy Cloud on August 12, 2025 from 21:20:00 UTC to 22:20:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

Aug 12, 21:18 UTC
Completed - The scheduled maintenance has been completed.
Aug 12, 18:28 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 17:28 UTC
Scheduled - We have a planned service maintenance for WildFire Qatar Cloud on August 12, 2025 from 17:28:00 UTC to 18:28:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

Aug 12, 17:26 UTC
Completed - The scheduled maintenance has been completed.
Aug 12, 17:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 16:45 UTC
Scheduled - We have a planned service maintenance for WildFire Australia Cloud on August 12, 2025 from 16:45:00 UTC to 17:45:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

Aug 12, 16:43 UTC
Completed - The scheduled maintenance has been completed.
Aug 12, 03:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 02:00 UTC
Scheduled - We have a planned service maintenance for Prisma Cloud in the app region.
Aug 9, 01:17 UTC
Completed - The scheduled maintenance has been completed.
Aug 12, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 00:00 UTC
Scheduled - We have a planned minor upgrade for Prisma Cloud Compute to Quinn Update 2 (34.02) version in the following regions, scheduled for Aug 12th, 2025 from 0:00 AM UTC to 3:00 AM UTC.

Customers may experience intermittent failures in the Compute feature set during this scheduled maintenance. No other Prisma Cloud Services will be affected.

For more information about the release, please refer to the
Look Ahead—Planned Updates on Prisma Cloud Compute

Aug 7, 15:20 UTC
Completed - The scheduled maintenance has been completed.
Aug 12, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 00:01 UTC
Scheduled - We have a planned service maintenance for Prisma Cloud in the app.gov region.
Aug 8, 23:05 UTC
Resolved - This incident has been resolved.
Aug 12, 00:00 UTC
Monitoring - The incident resolved around 1:30pm PST. We are continuing to monitor the environment.
Aug 11, 22:58 UTC
Investigating - We are currently investigating this issue.
Aug 11, 15:30 UTC
Aug 11, 2025
Resolved - WildFire experienced an issue in the Canada Cloud. The services were affected from Aug 11th, 2025, at 00:12 AM UTC to 02:35 AM UTC.

Customer Impact: Denial of sample submission and delay of signature availability.

Workaround: N/A

Aug 11, 07:00 UTC
Completed - The scheduled maintenance has been completed.
Aug 11, 06:51 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 05:51 UTC
Scheduled - We have a planned service maintenance for WildFire Indonesia Cloud on August 11, 2025 from 05:51 UTC to 06:51 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

Aug 11, 05:48 UTC
Aug 10, 2025
Completed - The scheduled maintenance has been completed.
Aug 10, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 12:00 UTC
Scheduled - We are planning a service maintenance for Cortex XDR / XSIAM / XSOAR 8 / XPANSE in Europe, Germany, Switzerland, Poland, Qatar, Israel, France, Saudi Arabia, Spain, Italy and United Kingdom regions. The maintenance is scheduled for August 10th from noon UTC to 8:00PM UTC. During this window, the service may be unavailable for a maximum of 60 minutes. However, if you are experiencing unusual activity in your environment, please contact our Support - https://www.paloaltonetworks.com/company/contact-support.
Jun 22, 07:38 UTC
Completed - The scheduled maintenance has been completed.
Aug 10, 16:00 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Aug 10, 13:09 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 06:01 UTC
Scheduled - We are planning a service maintenance for Cortex XDR / XSIAM / XSOAR 8 / XPANSE in America, Canada, Singapore, Indonesia, India, Australia, Taiwan, Korea and Japan region. The maintenance is scheduled for August 10th from 6:00AM UTC to 4:00PM UTC. During this window, the service may be unavailable for a maximum of 60 minutes. However, if you are experiencing unusual activity in your environment, please contact our Support - https://www.paloaltonetworks.com/company/contact-support.
Jun 22, 07:36 UTC
Completed - The scheduled maintenance has been completed.
Aug 10, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 06:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Aug 3, 12:58 UTC
Scheduled - We are planning a service maintenance for Cortex XDR / XSIAM / XSOAR 8 / XPANSE in America Government region. The maintenance is scheduled for August 10th from 6:00AM UTC to 4:00PM UTC. During this window, the service may be unavailable for a maximum of 60 minutes. However, if you are experiencing unusual activity in your environment, please contact our Support - https://www.paloaltonetworks.com/company/contact-support.
Jun 22, 07:38 UTC
Completed - The scheduled maintenance has been completed.
Aug 10, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 07:00 UTC
Scheduled - We have a planned minor upgrade for Prisma Cloud Compute to Quinn Update 2 (34.02) version in the following regions, scheduled for Aug 10th, 2025 from 7:00 AM UTC to 1:00 PM UTC.

Customers may experience intermittent failures in the Compute feature set during this scheduled maintenance. No other Prisma Cloud Services will be affected.

For more information about the release, please refer to the
Look Ahead—Planned Updates on Prisma Cloud Compute

Jul 29, 14:13 UTC
Aug 9, 2025
Completed - The scheduled maintenance has been completed.
Aug 9, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 8, 22:00 UTC
Scheduled - We have a scheduled maintenance for Cloud Identity Engine.

Customer Impact: Customers may encounter intermittent disconnections during the maintenance window.

Jul 23, 06:11 UTC