Monitoring - Dear valued Palo Alto Networks customer,

Panorama managed and NGFW User-ID and Terminal Server (TS) Agent Self-Signed Certificates will expire on November 18th, 2024. It's essential to address this before the expiration, otherwise communications between the agents and NGFWs will fail, leading to the blocking of end-user traffic to approved applications
To help determine your next steps please leverage the below options:

1. Review the advisory for further context and understanding of the certificate expiration & actions needed.


Prisma Access Customers:
We’ve updated internal Prisma Access certificates and now you are required to update yours and enroll in our certificate management process to ensure your NGFWs, Panorama, and Cloud Delivered Security Services function properly. Your certificate may be expiring soon, please read through this entire document to plan for a smooth update.

Please reach out to our Support team if you need any assistance implementing the steps outlined in the Advisory. For affected customers with devices out of support, see customer support portal (CSP) > Updates > Urgent Updates for Unsupported Devices.

Regards,
Palo Alto Networks

Nov 14, 2024 - 01:46 UTC
Investigating - Prisma SD-WAN is currently seeing issue in the Hood region where new Ion Deployment is unable to succeed.
Nov 13, 2024 - 00:09 UTC
Monitoring - The service degradation issue has now been resolved. Our team is closely monitoring the situation to ensure continued stability. We appreciate your patience and understanding.
Nov 08, 2024 - 15:50 UTC
Update - We are continuing to investigate this issue.
Nov 08, 2024 - 15:12 UTC
Investigating - Palo Alto Networks is committed to delivering high-quality service. We are currently addressing a degradation affecting Prisma Access, which impacts new onboardings, autoscale, and data plane upgrades. Customers may experience reduced functionality in these areas. Our team is actively working to resolve the issue and will provide updates as soon as we have more information.
Nov 08, 2024 - 15:09 UTC
Monitoring - Partial downtime on suppression service
Impact:
* COMPONENTS: cas
* FUNCTIONAL TEAM: cas
* MODULE: cas

Sep 30, 2024 - 14:54 UTC
Identified - Partial downtime on suppression service
Impact:
* COMPONENTS: cas
* FUNCTIONAL TEAM: cas
* MODULE: cas

Sep 30, 2024 - 14:39 UTC
Update - We are continuing to investigate this issue.
Aug 18, 2024 - 06:20 UTC
Investigating - The Prisma Access Engineering team is investigating a service degradation issue impacting new tenant onboarding. The issue began around Aug 17th around 11:30 PM UTC. There is no data plane impact on the existing instances. We apologize for the inconvenience as we continue investigating the root cause and remediate the issue. The next update will be provided by Aug 18th, 08:00 AM UTC.
Aug 18, 2024 - 05:31 UTC
Monitoring - The cloud provider experienced a service degradation affecting France North and France South locations on August 3rd, between 11:30 AM UTC and 01:30 PM UTC. The issue has been resolved by the cloud provider and the services have been restored back to the healthy state. We apologize for the inconvenience. If you continue to experience issues over instances within France North and France South, please reach out to the support team to get any additional assistance
Aug 03, 2024 - 16:00 UTC
Investigating - Some customers may be unable to or may observe slowness in viewing logs and activities on Strata Cloud Manager. Paloalto Engineering is currently investigating the issue and working to restore service. We will have an update on the issue before 2300 hrs UTC
Jun 17, 2024 - 21:34 UTC
Investigating - Data Security UI In not responding in FEDRAMP region for all the users, all the data security pages are not loading or failing to load on the UI
Jun 03, 2024 - 12:08 UTC
Investigating - Palo Alto Networks released Applications and Threats content update package 8852 (dynamic update 8852-8753), which was applied in Prisma Access. This package contained several new functional App-IDs, including google-chat, google-drive-web, google-meet, hubspot, and ringcentral. Any mention of these Apps in PA configuration, will result in a commit error when pushing commits to Prisma Access. Please follow our live community page for remediation actions and updates

https://live.paloaltonetworks.com/t5/customer-resources/customer-issue-impacting-applications-and-threats-content-update/ta-p/587719

May 28, 2024 - 04:41 UTC
Investigating - We would be implementing a regular maintenance activity to enhance our services, which is a scheduled maintenance window on Saturday, 11th May, from 2:00 AM UTC to 6:00 AM UTC. Additionally, please note that RBI service may face some performance degradation while this regular maintenance activity is underway. We appreciate your understanding and cooperation. Stay informed with real-time updates at sase.status.paloaltonetworks.com. No other services will be impacted during this maintenance window.
May 08, 2024 - 23:45 UTC
Monitoring - We have implemented a fix, and are monitoring the system.
Oct 13, 2023 - 04:38 UTC
Investigating - We are currently facing an issue with our infrastructure causing delay in scanning data. We are analyzing the issue and trying to identify the next steps to rectify the problem.
Oct 12, 2023 - 17:22 UTC
Monitoring - A maintenance is being performed to Cloud NGFW - AWS for all regions except ap-northeast-3.
Mar 25, 2024 - 20:38 UTC
Investigating - We would be implementing a regular maintenance activity to enhance our services, which is a scheduled maintenance window on Saturday, 4th May, from 2:00 AM UTC to 6:00 AM UTC. Additionally, please note that RBI service may face some performance degradation while this regular maintenance activity is underway. We appreciate your understanding and cooperation. Stay informed with real-time updates at sase.status.paloaltonetworks.com. No other services will be impacted during this maintenance window.
Apr 30, 2024 - 21:42 UTC
Update - We are continuing to monitor for any further issues.
Apr 25, 2024 - 01:50 UTC
Monitoring - For customers encountering challenges while accessing specific sites with decryption enabled and upon receiving "decrypt-unsupport-param" logs, particularly when using Google Chrome browser version 124 and higher, we suggest trying the following steps:

Issue Identification: The observed difficulties may arise from Kyber Support integrated by Chrome for the TLS 1.3 version.

Chrome Flags Configuration: Please review the configuration settings in Chrome Flags. This can be done by navigating to "chrome://flags/#enable-tls13-kyber" and examining the setup.

Disabling the Option: We encourage you to consider disabling the Kyber Support option and then relaunching the browser to assess if it resolves the issue.


If you continue to experience any difficulties, please open a support case, sincerely appreciate your patience as we diligently work to resolve this matter.

Apr 25, 2024 - 01:48 UTC
Identified - We are experiencing a service degradation within the cloud provider that can potentially affect new instance onboardings and autoscaling within US West. This issue can also affect some of the observability metrics within Prisma Access Insights and within the Strata Cloud Manager. We are working very closely with the cloud provider to address this issue.
The next update will be provided by Feb 15 00:00 AM UTC

Feb 14, 2024 - 20:25 UTC
Monitoring - As part of PAN-OS Root and Default Certificate Expiration on December 31, 2023, the Prisma Access security processing nodes are not affected by the device certificate expiration. However, customers peering with Palo Alto firewall's that are not renewed may face disruptions. Ensure your Palo Alto firewall is updated promptly to maintain seamless connectivity and security. Please follow the guidelines provided in the below advisory:

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA14u0000008Vp5CAE

Dec 26, 2023 - 03:46 UTC
Monitoring - We're upgrading Strata Cloud Manager to give you more features and functionalities. We'll be upgrading Strata Cloud Manager tenants in phases, and will notify you with an in-product announcement when your tenant is scheduled for an upgrade. There's no impact to your network traffic, but during the upgrade window, you won't be able to make configuration changes using the Manage and Workflows menus. Please plan your configuration changes accordingly.
After the upgrade, you can check the release notes to see what's new.

Oct 31, 2023 - 20:21 UTC
Update - It is taking us a little longer to re-enable this functionality. In the meantime, you can continue to make 'All Admin' pushes but cannot push admin-specific changes only.
We plan to resolve this with the next planned release (before Nov 17th, 2023).
We apologize for the inconvenience.

Oct 25, 2023 - 17:40 UTC
Identified - We have identified an issue when pushing admin-specific configuration changes from Strata Cloud Manager. We have temporarily disabled this functionality since Tuesday, Sept 26th 2023

Please plan your configuration pushes accordingly. We apologize for the inconvenience.

Oct 25, 2023 - 17:39 UTC
Monitoring - Fedramp Moderate customers, Palo Alto Networks planned a data plane upgrade to 10.0.8+ PanOS version start of weekend October 28th 2023. The upgrade will remediate vulnerability CVE-2023-38802. Also, IPv6 Preview will be available to test in GCP for Mobile Users - We recommend leveraging a test environment in a new GCP location. The maintenance activity is expected to last up to four hours. While no impact to network traffic is expected, your deployment may experience a brief outage of up to 30 seconds during the maintenance window. . Please reach out to the Palo Alto Networks team if you have any further questions or require assistance. Please reach out to the Palo Alto Networks team if you have any further questions or require assistance.
Oct 02, 2023 - 19:55 UTC
Update - We are continuing to monitor for any further issues.
Sep 28, 2023 - 18:16 UTC
Update - Customers running GlobalProtect 5.2.X or 5.1.X are requested to consider upgrading GlobalProtect to 6.0.X and above. EoE/EoL dates for GlobalProtect 5.2 and 5.1 are published in the below link:

https://www.paloaltonetworks.com/services/support/end-of-life-announcements/end-of-life-summary#globalprotect

Please reach out to the Palo Alto Networks team if you have any further questions or require assistance

Jul 26, 2023 - 21:59 UTC
Monitoring - Customers running GlobalProtect 5.2.X or 5.1.X are requested to consider upgrading GlobalProtect to 6.0.X and above. EoE/EoL dates for GlobalProtect 5.2 and 5.1 are published in the below link:

https://www.paloaltonetworks.com/services/support/end-of-life-announcements/end-of-life-summary#globalprotect

Please reach out to the Palo Alto Networks team if you have any further questions or require assistance

Jul 26, 2023 - 20:24 UTC
Identified - Some users may experience issues connecting to the Prisma Access service, since one of the IDP providers providing support for SAML, MFA and login authentication services is experiencing a service degradation. The service provider has been engaged and the issue is actively being looked into.
The next update will be shared by July 20th 00:00 UTC

Jul 19, 2023 - 20:11 UTC
Investigating - Palo Alto Networks has a new page to view Prisma Access status, https://sase.status.paloaltonetworks.com/, that replaces the https://status.paloaltonetworks.com/ page. While the historical Prisma Access related metrics within the current status page will be available until September 2023, Palo Alto Networks recommends that you start using the https://sase.status.paloaltonetworks.com/ page and Subscribe to Updates now, in order to get updates for Prisma Access specific incidents, metrics and announcements.

This SASE status page has these features:

Provides you with a 12 month outlook for upcoming Prisma Access events using either a calendar or list view.
Shows Insights and Autonomous DEM status, as well as Prisma Access status for Fedramp environments
Allows you to view the status of all of Palo Alto Networks SASE products.

In addition, incremental improvements will be made to this status page to include incidents and announcements from other SASE-related products/services.

The status, metrics, announcements and incident updates for all non-Prisma Access related features and infrastructure ( for example, Wildfire, Cortex Data Lake, Cortex XSOAR, PanDB, etc ), will continue to be hosted under https://status.paloaltonetworks.com/ . Palo Alto Networks thus recommends not unsubscribing for alerts from this page, especially if you are actively using the features described within this page.

Jan 24, 2023 - 21:28 UTC
Investigating - Starting March 1, 2023, a minimum Cloud Services version of 3.2 plugin will be required to successfully commit to your Prisma Access instances. Commits from earlier versions of the plugin will not be successful.

If an upgrade of the plugin is required for your Prisma Access deployment, be sure to leverage the plugin upgrade path listed in the 3.2 Release Notes, the Changes to Default Behavior for 3.2, and the supported Panorama versions for each Cloud Services plugin version.

While a minimum version of 3.2 will be required, Palo Alto Networks strongly recommends that you upgrade to the latest plugin as soon as it is available to download. If your Prisma Access dataplane version is 10.0.8 or later, ensure the Panorama version meets the 3.2 plugin requirement before upgrading the plugin. To check your dataplane version, select Panorama > Cloud Services > Configuration > Service Setup and check the Dataplane PAN-OS Version. If your dataplane requires an upgrade, reach out to your Palo Alto Networks account representative and submit a request.

Jan 18, 2023 - 20:31 UTC

About This Site

This page provides status information on Palo Alto Networks Cloud Services.

-Starting 2023, for Prisma Access updates (maintenance activities & incidents) , please visit our new status page, https://sase.status.paloaltonetworks.com/

AutoFocus Operational
Cortex Gateway Operational
Cortex XDR Operational
90 days ago
100.0 % uptime
Today
Australia Operational
90 days ago
100.0 % uptime
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Canada Operational
90 days ago
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Germany Operational
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India Operational
90 days ago
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Japan Operational
90 days ago
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Netherlands - Europe Operational
90 days ago
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Switzerland Operational
90 days ago
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United Kingdom Operational
90 days ago
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United States - Americas Operational
90 days ago
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United States - Government Operational
90 days ago
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Poland Operational
90 days ago
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Taiwan Operational
90 days ago
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Singapore Operational
90 days ago
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Qatar Operational
90 days ago
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Israel Operational
90 days ago
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France Operational
90 days ago
100.0 % uptime
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Saudi Arabia Operational
90 days ago
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Indonesia Operational
90 days ago
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Spain Operational
90 days ago
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Cortex XSIAM Operational
90 days ago
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Australia Operational
90 days ago
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Canada Operational
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Germany Operational
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India Operational
90 days ago
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Japan Operational
90 days ago
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Netherlands - Europe Operational
90 days ago
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Singapore Operational
90 days ago
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Switzerland Operational
90 days ago
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United Kingdom Operational
90 days ago
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United States - Americas Operational
90 days ago
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United States - Government Operational
90 days ago
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Poland Operational
90 days ago
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Taiwan Operational
90 days ago
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Qatar Operational
90 days ago
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Israel Operational
90 days ago
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France Operational
90 days ago
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Saudi Arabia Operational
90 days ago
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Indonesia Operational
90 days ago
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Spain Operational
90 days ago
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Today
Cortex XSOAR 6.x Operational
United States - East Operational
United States - West Operational
Canada Operational
Germany Operational
United Kingdom Operational
Australia Operational
Cortex XSOAR 8.x Operational
90 days ago
100.0 % uptime
Today
Australia Operational
90 days ago
100.0 % uptime
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Canada Operational
90 days ago
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Germany Operational
90 days ago
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India Operational
90 days ago
100.0 % uptime
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Japan Operational
90 days ago
100.0 % uptime
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Netherlands - Europe Operational
90 days ago
100.0 % uptime
Today
Singapore Operational
90 days ago
100.0 % uptime
Today
Switzerland Operational
90 days ago
100.0 % uptime
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United Kingdom Operational
90 days ago
100.0 % uptime
Today
United States - Americas Operational
90 days ago
100.0 % uptime
Today
United States - Government Operational
90 days ago
100.0 % uptime
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Poland Operational
90 days ago
100.0 % uptime
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Taiwan Operational
90 days ago
100.0 % uptime
Today
Qatar Operational
90 days ago
100.0 % uptime
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Israel Operational
90 days ago
100.0 % uptime
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France Operational
90 days ago
100.0 % uptime
Today
Saudi Arabia Operational
90 days ago
100.0 % uptime
Today
Indonesia Operational
90 days ago
100.0 % uptime
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Spain Operational
90 days ago
100.0 % uptime
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Cortex XPANSE 2.x Operational
90 days ago
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Australia Operational
90 days ago
100.0 % uptime
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Canada Operational
90 days ago
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Germany Operational
90 days ago
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India Operational
90 days ago
100.0 % uptime
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Japan Operational
90 days ago
100.0 % uptime
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Netherlands - Europe Operational
90 days ago
100.0 % uptime
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Singapore Operational
90 days ago
100.0 % uptime
Today
Switzerland Operational
90 days ago
100.0 % uptime
Today
United Kingdom Operational
90 days ago
100.0 % uptime
Today
United States - Americas ? Operational
90 days ago
100.0 % uptime
Today
Poland Operational
90 days ago
100.0 % uptime
Today
Taiwan Operational
90 days ago
100.0 % uptime
Today
Qatar Operational
90 days ago
100.0 % uptime
Today
FedRAMP Moderate ? Operational
90 days ago
100.0 % uptime
Today
FedRAMP High ? Operational
90 days ago
100.0 % uptime
Today
Israel Operational
90 days ago
100.0 % uptime
Today
France Operational
90 days ago
100.0 % uptime
Today
Saudi Arabia Operational
90 days ago
100.0 % uptime
Today
Indonesia Operational
90 days ago
100.0 % uptime
Today
Spain Operational
90 days ago
100.0 % uptime
Today
Strata Logging Service Operational
90 days ago
99.99 % uptime
Today
United States - Americas Operational
90 days ago
99.97 % uptime
Today
Netherlands - Europe Operational
90 days ago
100.0 % uptime
Today
United Kingdom Operational
90 days ago
100.0 % uptime
Today
United States - Government ? Operational
90 days ago
100.0 % uptime
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Australia ? Operational
90 days ago
100.0 % uptime
Today
Canada ? Operational
90 days ago
100.0 % uptime
Today
Switzerland Operational
90 days ago
100.0 % uptime
Today
Germany Operational
90 days ago
100.0 % uptime
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Spain Operational
90 days ago
100.0 % uptime
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France Operational
90 days ago
100.0 % uptime
Today
Indonesia Operational
90 days ago
100.0 % uptime
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Israel Operational
90 days ago
100.0 % uptime
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India ? Operational
90 days ago
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Italy Operational
90 days ago
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Japan ? Operational
90 days ago
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Korea Operational
90 days ago
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Poland Operational
90 days ago
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Qatar Operational
90 days ago
100.0 % uptime
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Saudi Arabia Operational
90 days ago
100.0 % uptime
Today
Singapore ? Operational
90 days ago
100.0 % uptime
Today
Taiwan Operational
90 days ago
100.0 % uptime
Today
China Operational
Data Security (SaaS Security API) ? Operational
90 days ago
100.0 % uptime
Today
SaaS API - North America ? Operational
SaaS API - Singapore ? Operational
SaaS API - Frankfurt ? Operational
SaaS API - India ? Operational
SaaS API - Australia ? Operational
SaaS API - London ? Operational
SaaS API - Japan ? Operational
FedRAMP Moderate IL2 Operational
90 days ago
100.0 % uptime
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Data Security (SaaS Inline) Operational
90 days ago
100.0 % uptime
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FedRAMP Moderate IL2 Operational
90 days ago
100.0 % uptime
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SaaS Inline - North America Operational
FedRAMP High IL4 Operational
90 days ago
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SaaS Inline - Singapore Operational
90 days ago
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SaaS Inline - Japan Operational
90 days ago
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SaaS Inline - Australia Operational
90 days ago
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SaaS Inline - London Operational
90 days ago
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SaaS Inline - Frankfurt Operational
90 days ago
100.0 % uptime
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SaaS Inline - India Operational
90 days ago
100.0 % uptime
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Data Security (SSPM) Operational
90 days ago
100.0 % uptime
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SSPM - North America ? Operational
90 days ago
100.0 % uptime
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SSPM - Frankfurt ? Operational
90 days ago
100.0 % uptime
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SSPM - Singapore Operational
90 days ago
100.0 % uptime
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SSPM - India Operational
90 days ago
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SSPM - Australia Operational
90 days ago
100.0 % uptime
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SSPM - London Operational
90 days ago
100.0 % uptime
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SSPM - Japan Operational
90 days ago
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FedRAMP Moderate IL2 Operational
90 days ago
100.0 % uptime
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FedRAMP High IL4 Operational
90 days ago
100.0 % uptime
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Data Security (Email DLP) Operational
90 days ago
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Email DLP - North America Operational
90 days ago
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Email DLP - Frankfurt Operational
90 days ago
100.0 % uptime
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Email DLP - Singapore Operational
90 days ago
100.0 % uptime
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DLP ? Operational
90 days ago
100.0 % uptime
Today
APAC (Mumbai) - Prisma SaaS ? Operational
90 days ago
100.0 % uptime
Today
APAC (Singapore) - Prisma SaaS Operational
90 days ago
100.0 % uptime
Today
APAC (Tokyo) - Prisma Access Operational
90 days ago
100.0 % uptime
Today
Americas (Canada) - Prisma Access Operational
90 days ago
100.0 % uptime
Today
Americas (US East) - Prisma Cloud ? Operational
90 days ago
100.0 % uptime
Today
Americas (US West) - Prisma SaaS ? Operational
90 days ago
100.0 % uptime
Today
EMEA (Frankfurt) - Prisma SaaS Operational
90 days ago
100.0 % uptime
Today
EMEA (London) - Prisma SaaS Operational
90 days ago
100.0 % uptime
Today
DLP (NGFW) APAC Operational
90 days ago
100.0 % uptime
Today
DLP (NGFW) EU Operational
90 days ago
100.0 % uptime
Today
DLP (NGFW) NAM Operational
90 days ago
100.0 % uptime
Today
Prisma Access DLP ? Operational
90 days ago
100.0 % uptime
Today
Prisma Cloud Under Maintenance
90 days ago
100.0 % uptime
Today
Americas - US - app.prismacloud.io Operational
90 days ago
100.0 % uptime
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Americas - US - app2.prismacloud.io Operational
90 days ago
100.0 % uptime
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Americas - US - app3.prismacloud.io Operational
90 days ago
100.0 % uptime
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Americas - US - app4.prismacloud.io Operational
90 days ago
100.0 % uptime
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Americas - US - app.gov.prismacloud.io Under Maintenance
90 days ago
100.0 % uptime
Today
Americas - Canada - app.ca.prismacloud.io Operational
90 days ago
100.0 % uptime
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Europe - app.eu.prismacloud.io Operational
90 days ago
100.0 % uptime
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Europe - app2.eu.prismacloud.io Operational
90 days ago
100.0 % uptime
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United Kingdom - UK - app.uk.prismacloud.io Operational
90 days ago
100.0 % uptime
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France - FR - app.fr.prismacloud.io Operational
90 days ago
100.0 % uptime
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China - app.prismacloud.cn Operational
90 days ago
100.0 % uptime
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Asia Pacific - Singapore - app.sg.prismacloud.io Operational
90 days ago
100.0 % uptime
Today
Asia Pacific - India - app.ind.prismacloud.io Operational
90 days ago
100.0 % uptime
Today
Asia Pacific - Japan - app.jp.prismacloud.io Operational
90 days ago
100.0 % uptime
Today
Asia Pacific - Australia - app.anz.prismacloud.io Operational
90 days ago
100.0 % uptime
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Asia Pacific - Indonesia - app.id.prismacloud.io Operational
90 days ago
100.0 % uptime
Today
Prisma Cloud Application Security Operational
90 days ago
100.0 % uptime
Today
Prisma Cloud Data Security - Americas ? Operational
90 days ago
100.0 % uptime
Today
Prisma Cloud Data Security - European Union ? Operational
90 days ago
100.0 % uptime
Today
Prisma Cloud Compute ( CWP ) Operational
90 days ago
99.95 % uptime
Today
Americas - US - app.prismacloud.io Operational
90 days ago
100.0 % uptime
Today
Americas - US - app2.prismacloud.io Operational
90 days ago
100.0 % uptime
Today
Americas - US - app3.prismacloud.io Operational
90 days ago
100.0 % uptime
Today
Americas - US - app4.prismacloud.io Operational
90 days ago
100.0 % uptime
Today
Americas - Canada - app.ca.prismacloud.io Operational
90 days ago
100.0 % uptime
Today
Europe - app.eu.prismacloud.io Operational
90 days ago
100.0 % uptime
Today
Europe - app2.eu.prismacloud.io Operational
90 days ago
100.0 % uptime
Today
Asia Pacific - Australia - app.anz.prismacloud.io Operational
90 days ago
100.0 % uptime
Today
Asia Pacific - Singapore - app.sg.prismacloud.io Operational
90 days ago
100.0 % uptime
Today
United Kingdom - UK - app.uk.prismacloud.io Operational
90 days ago
100.0 % uptime
Today
Asia Pacific - Japan - app.jp.prismacloud.io Operational
90 days ago
100.0 % uptime
Today
France - FR - app.fr.prismacloud.io Operational
90 days ago
100.0 % uptime
Today
Asia Pacific - India - app.ind.prismacloud.io Operational
90 days ago
100.0 % uptime
Today
Asia Pacific - Indonesia - app.id.prismacloud.io Operational
90 days ago
99.3 % uptime
Today
Prisma Access ? Operational
90 days ago
100.0 % uptime
Today
Americas-Argentina Operational
90 days ago
100.0 % uptime
Today
Americas-Bolivia Operational
90 days ago
100.0 % uptime
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Americas-Brazil Central Operational
90 days ago
100.0 % uptime
Today
Americas-Brazil East Operational
90 days ago
100.0 % uptime
Today
Americas-Brazil South Operational
90 days ago
100.0 % uptime
Today
Americas-Canada Central Operational
90 days ago
100.0 % uptime
Today
Americas-Canada East Operational
90 days ago
100.0 % uptime
Today
Americas-Canada West Operational
90 days ago
100.0 % uptime
Today
Americas-Chile Operational
90 days ago
100.0 % uptime
Today
Americas-Colombia Operational
90 days ago
100.0 % uptime
Today
Americas-Costa Rica Operational
90 days ago
100.0 % uptime
Today
Americas-Ecuador Operational
90 days ago
100.0 % uptime
Today
Americas-Mexico Central Operational
90 days ago
100.0 % uptime
Today
Americas-Mexico West Operational
90 days ago
100.0 % uptime
Today
Americas-Panama Operational
90 days ago
100.0 % uptime
Today
Americas-Paraguay Operational
90 days ago
100.0 % uptime
Today
Americas-Peru Operational
90 days ago
100.0 % uptime
Today
Americas-US Central Operational
90 days ago
100.0 % uptime
Today
Americas-US East Operational
90 days ago
100.0 % uptime
Today
Americas-US Northeast Operational
90 days ago
100.0 % uptime
Today
Americas-US Northwest Operational
90 days ago
100.0 % uptime
Today
Americas-US South Operational
90 days ago
100.0 % uptime
Today
Americas-US Southeast Operational
90 days ago
100.0 % uptime
Today
Americas-US Southwest Operational
90 days ago
100.0 % uptime
Today
Americas-US West Operational
90 days ago
100.0 % uptime
Today
Americas-Venezuela Operational
90 days ago
100.0 % uptime
Today
APAC-Australia East Operational
90 days ago
100.0 % uptime
Today
APAC-Australia South Operational
90 days ago
100.0 % uptime
Today
APAC-Australia Southeast Operational
90 days ago
100.0 % uptime
Today
APAC-Bangladesh Operational
90 days ago
100.0 % uptime
Today
APAC-Cambodia Operational
90 days ago
100.0 % uptime
Today
APAC-Hong Kong Operational
90 days ago
100.0 % uptime
Today
APAC-India North Operational
90 days ago
100.0 % uptime
Today
APAC-India South Operational
90 days ago
100.0 % uptime
Today
APAC-India West Operational
90 days ago
100.0 % uptime
Today
APAC-Indonesia Operational
90 days ago
100.0 % uptime
Today
APAC-Japan Central Operational
90 days ago
100.0 % uptime
Today
APAC-Japan South Operational
90 days ago
100.0 % uptime
Today
APAC-Malaysia Operational
90 days ago
100.0 % uptime
Today
APAC-Myanmar Operational
90 days ago
100.0 % uptime
Today
APAC-New Zealand Operational
90 days ago
100.0 % uptime
Today
APAC-Pakistan South Operational
90 days ago
100.0 % uptime
Today
APAC-Pakistan West Operational
90 days ago
100.0 % uptime
Today
APAC-Papua New Guinea Operational
90 days ago
100.0 % uptime
Today
APAC-Philippines Operational
90 days ago
100.0 % uptime
Today
APAC-Singapore Operational
90 days ago
100.0 % uptime
Today
APAC-South Korea Operational
90 days ago
100.0 % uptime
Today
APAC-Taiwan Operational
90 days ago
100.0 % uptime
Today
APAC-Thailand Operational
90 days ago
100.0 % uptime
Today
APAC-Vietnam Operational
90 days ago
100.0 % uptime
Today
EMEA-Andorra Operational
90 days ago
100.0 % uptime
Today
EMEA-Austria Operational
90 days ago
100.0 % uptime
Today
EMEA-Belarus Operational
90 days ago
100.0 % uptime
Today
EMEA-Belgium Operational
90 days ago
100.0 % uptime
Today
EMEA-Bulgaria Operational
90 days ago
100.0 % uptime
Today
EMEA-Croatia Operational
90 days ago
100.0 % uptime
Today
EMEA-Czech Republic Operational
90 days ago
100.0 % uptime
Today
EMEA-Denmark Operational
90 days ago
100.0 % uptime
Today
EMEA-Finland Operational
90 days ago
100.0 % uptime
Today
EMEA-France North Operational
90 days ago
100.0 % uptime
Today
EMEA-France South Operational
90 days ago
100.0 % uptime
Today
EMEA-Germany Central Operational
90 days ago
100.0 % uptime
Today
EMEA-Germany North Operational
90 days ago
100.0 % uptime
Today
EMEA-Germany South Operational
90 days ago
100.0 % uptime
Today
EMEA-Greece Operational
90 days ago
100.0 % uptime
Today
EMEA-Hungary Operational
90 days ago
100.0 % uptime
Today
EMEA-Ireland Operational
90 days ago
100.0 % uptime
Today
EMEA-Italy Operational
90 days ago
100.0 % uptime
Today
EMEA-Liechtenstein Operational
90 days ago
100.0 % uptime
Today
EMEA-Lithuania Operational
90 days ago
100.0 % uptime
Today
EMEA-Luxembourg Operational
90 days ago
100.0 % uptime
Today
EMEA-Moldova Operational
90 days ago
100.0 % uptime
Today
EMEA-Monaco Operational
90 days ago
100.0 % uptime
Today
EMEA-Netherlands Central Operational
90 days ago
100.0 % uptime
Today
EMEA-Netherlands South Operational
90 days ago
100.0 % uptime
Today
EMEA-Norway Operational
90 days ago
100.0 % uptime
Today
EMEA-Poland Operational
90 days ago
100.0 % uptime
Today
EMEA-Portugal Operational
90 days ago
100.0 % uptime
Today
EMEA-Romania Operational
90 days ago
100.0 % uptime
Today
EMEA-Russia Central Operational
90 days ago
100.0 % uptime
Today
EMEA-Russia Northwest Operational
90 days ago
100.0 % uptime
Today
EMEA-Slovakia Operational
90 days ago
100.0 % uptime
Today
EMEA-Slovenia Operational
90 days ago
100.0 % uptime
Today
EMEA-Spain Central Operational
90 days ago
100.0 % uptime
Today
EMEA-Spain East Operational
90 days ago
100.0 % uptime
Today
EMEA-Sweden Operational
90 days ago
100.0 % uptime
Today
EMEA-Switzerland Operational
90 days ago
100.0 % uptime
Today
EMEA-UK Operational
90 days ago
100.0 % uptime
Today
EMEA-Ukraine Operational
90 days ago
100.0 % uptime
Today
EMEA-Uzbekistan Operational
90 days ago
100.0 % uptime
Today
EMEA-Kenya Operational
90 days ago
100.0 % uptime
Today
EMEA-Nigeria Operational
90 days ago
100.0 % uptime
Today
EMEA-South Africa Central Operational
90 days ago
100.0 % uptime
Today
EMEA-South Africa West Operational
90 days ago
100.0 % uptime
Today
EMEA-Egypt Operational
90 days ago
100.0 % uptime
Today
EMEA-Israel Operational
90 days ago
100.0 % uptime
Today
EMEA-Jordan Operational
90 days ago
100.0 % uptime
Today
EMEA-Kuwait Operational
90 days ago
100.0 % uptime
Today
EMEA-Saudi Arabia Operational
90 days ago
100.0 % uptime
Today
EMEA-Turkey Operational
90 days ago
100.0 % uptime
Today
EMEA-United Arab Emirates Operational
90 days ago
100.0 % uptime
Today
Americas-Brazil South (Location on-boarded prior to version 1.4) Operational
90 days ago
100.0 % uptime
Today
Americas-Canada East (Location on-boarded prior to version 1.4) Operational
90 days ago
100.0 % uptime
Today
Americas-US Central (Location on-boarded prior to version 1.4) Operational
90 days ago
100.0 % uptime
Today
Americas-US East (Location on-boarded prior to version 1.4) Operational
90 days ago
100.0 % uptime
Today
Americas-US Northwest (Location on-boarded prior to version 1.4) Operational
90 days ago
100.0 % uptime
Today
Americas-US West (Location on-boarded prior to version 1.4) Operational
90 days ago
100.0 % uptime
Today
APAC-Australia Southeast (Location on-boarded prior to version 1.4) Operational
90 days ago
100.0 % uptime
Today
APAC-India West (Location on-boarded prior to version 1.4) Operational
90 days ago
100.0 % uptime
Today
APAC-Japan Central (Location on-boarded prior to version 1.4) Operational
90 days ago
100.0 % uptime
Today
APAC-Singapore (Location on-boarded prior to version 1.4) Operational
90 days ago
100.0 % uptime
Today
APAC-South Korea (Location on-boarded prior to version 1.4) Operational
90 days ago
100.0 % uptime
Today
EMEA-France North (Location on-boarded prior to version 1.4) Operational
90 days ago
100.0 % uptime
Today
EMEA-Germany Central (Location on-boarded prior to version 1.4) Operational
90 days ago
100.0 % uptime
Today
EMEA-Ireland (Location on-boarded prior to version 1.4) Operational
90 days ago
100.0 % uptime
Today
EMEA-UK (Location on-boarded prior to version 1.4) Operational
90 days ago
100.0 % uptime
Today
Prisma Access - Autonomous DEM Operational
90 days ago
100.0 % uptime
Today
Visit Prisma Access Status - https://sase.status.paloaltonetworks.com ? Operational
Prisma Access - Insights ? Operational
90 days ago
100.0 % uptime
Today
Hub ? Operational
90 days ago
100.0 % uptime
Today
Strata Cloud Manager ? Operational
90 days ago
99.98 % uptime
Today
Cloud Identity Engine Operational
90 days ago
100.0 % uptime
Today
United States - Americas Operational
90 days ago
100.0 % uptime
Today
United States - Government Operational
90 days ago
100.0 % uptime
Today
Netherlands - Europe Operational
90 days ago
100.0 % uptime
Today
United Kingdom Operational
90 days ago
100.0 % uptime
Today
Singapore Operational
90 days ago
100.0 % uptime
Today
Canada Operational
90 days ago
100.0 % uptime
Today
Japan Operational
90 days ago
100.0 % uptime
Today
Australia Operational
90 days ago
100.0 % uptime
Today
Germany Operational
90 days ago
100.0 % uptime
Today
India Operational
90 days ago
100.0 % uptime
Today
Switzerland Operational
90 days ago
100.0 % uptime
Today
Spain Operational
90 days ago
100.0 % uptime
Today
Italy Operational
90 days ago
100.0 % uptime
Today
France Operational
90 days ago
100.0 % uptime
Today
Poland Operational
90 days ago
100.0 % uptime
Today
China Operational
90 days ago
100.0 % uptime
Today
Taiwan Operational
90 days ago
100.0 % uptime
Today
Qatar Operational
90 days ago
100.0 % uptime
Today
Israel Operational
90 days ago
100.0 % uptime
Today
Indonesia Operational
90 days ago
100.0 % uptime
Today
Saudi Arabia Operational
90 days ago
100.0 % uptime
Today
IoT/OT Security Operational
90 days ago
100.0 % uptime
Today
Australia Operational
90 days ago
100.0 % uptime
Today
Canada Operational
90 days ago
100.0 % uptime
Today
Germany Operational
90 days ago
100.0 % uptime
Today
Japan Operational
90 days ago
100.0 % uptime
Today
Singapore Operational
90 days ago
100.0 % uptime
Today
Switzerland Operational
90 days ago
100.0 % uptime
Today
United Kingdom Operational
90 days ago
100.0 % uptime
Today
United States Operational
90 days ago
100.0 % uptime
Today
United States - Government Operational
90 days ago
100.0 % uptime
Today
PAN-DB Cloud Operational
90 days ago
100.0 % uptime
Today
Americas - US East Operational
90 days ago
100.0 % uptime
Today
Americas - US Central Operational
90 days ago
100.0 % uptime
Today
Americas - US West Operational
90 days ago
100.0 % uptime
Today
EMEA - Netherlands Operational
90 days ago
100.0 % uptime
Today
APAC - Singapore Operational
90 days ago
100.0 % uptime
Today
APAC - Tokyo Operational
90 days ago
100.0 % uptime
Today
WildFire Operational
90 days ago
99.99 % uptime
Today
WildFire Global Cloud Operational
90 days ago
100.0 % uptime
Today
WildFire Europe Cloud Operational
90 days ago
99.98 % uptime
Today
WildFire Singapore Cloud Operational
90 days ago
100.0 % uptime
Today
WildFire Japan Cloud Operational
90 days ago
100.0 % uptime
Today
WildFire UK Cloud Operational
90 days ago
100.0 % uptime
Today
WildFire U.S. Government Cloud ? Operational
90 days ago
100.0 % uptime
Today
WildFire Canada Cloud Operational
90 days ago
100.0 % uptime
Today
WildFire Australia Cloud Operational
90 days ago
100.0 % uptime
Today
WildFire Germany Cloud Operational
90 days ago
100.0 % uptime
Today
WildFire India Cloud Operational
90 days ago
100.0 % uptime
Today
WildFire Switzerland Cloud Operational
90 days ago
100.0 % uptime
Today
WildFire Poland Cloud Operational
90 days ago
100.0 % uptime
Today
WildFire Indonesia Cloud Operational
90 days ago
100.0 % uptime
Today
WildFire Taiwan Cloud Operational
90 days ago
100.0 % uptime
Today
WildFire France Cloud Operational
90 days ago
100.0 % uptime
Today
WildFire Qatar Cloud Operational
90 days ago
100.0 % uptime
Today
WildFire South Korea Cloud Operational
90 days ago
100.0 % uptime
Today
WildFire Israel Cloud Operational
90 days ago
100.0 % uptime
Today
WildFire Saudi Arabia Cloud Operational
90 days ago
100.0 % uptime
Today
WildFire Italy Cloud Operational
90 days ago
100.0 % uptime
Today
Wildfire Spain Cloud Operational
90 days ago
100.0 % uptime
Today
Zero Touch Provisioning (ZTP) Service Operational
90 days ago
100.0 % uptime
Today
Strata Cloud Manager Operational
90 days ago
100.0 % uptime
Today
Europe Germany Operational
90 days ago
100.0 % uptime
Today
United States - AMERICAS Operational
90 days ago
100.0 % uptime
Today
Australia Operational
90 days ago
100.0 % uptime
Today
Europe United Kingdom Operational
90 days ago
100.0 % uptime
Today
Singapore Operational
90 days ago
100.0 % uptime
Today
Japan Operational
90 days ago
100.0 % uptime
Today
India Operational
90 days ago
100.0 % uptime
Today
EDL Hosting Service ? Operational
90 days ago
100.0 % uptime
Today
Content Updates Operational
90 days ago
100.0 % uptime
Today
Content Updates (Dynamic) ? Operational
90 days ago
100.0 % uptime
Today
Content Updates (Static) ? Operational
90 days ago
100.0 % uptime
Today
Okyo Operational
90 days ago
100.0 % uptime
Today
Cloudservice ? Operational
90 days ago
100.0 % uptime
Today
Okyo site Operational
90 days ago
100.0 % uptime
Today
Cloud NGFW for AWS Operational
90 days ago
100.0 % uptime
Today
N.California(us-west-1) Operational
90 days ago
100.0 % uptime
Today
N.Virginia(us-east-1) Operational
90 days ago
100.0 % uptime
Today
Ohio(us-east-2) Operational
90 days ago
100.0 % uptime
Today
Oregon(us-west-2) Operational
90 days ago
100.0 % uptime
Today
Canada(ca-central-1) Operational
90 days ago
100.0 % uptime
Today
Ireland(eu-west-1) Operational
90 days ago
100.0 % uptime
Today
London(eu-west-2) Operational
90 days ago
100.0 % uptime
Today
Paris(eu-west-3) Operational
90 days ago
100.0 % uptime
Today
Frankfurt(eu-central-1) Operational
90 days ago
100.0 % uptime
Today
Stockholm(eu-north-1) Operational
90 days ago
100.0 % uptime
Today
Milan(eu-south-1) Operational
90 days ago
100.0 % uptime
Today
Singapore(ap-southeast-1) Operational
90 days ago
100.0 % uptime
Today
Sydney(ap-southeast-2) Operational
90 days ago
100.0 % uptime
Today
Tokyo(ap-northeast-1) Operational
90 days ago
100.0 % uptime
Today
Osaka(ap-northeast-3) Operational
90 days ago
100.0 % uptime
Today
Bahrain(me-south-1) Operational
90 days ago
100.0 % uptime
Today
Hong Kong(ap-east-1) Operational
90 days ago
100.0 % uptime
Today
Africa(af-south-1) Operational
90 days ago
100.0 % uptime
Today
Sao Paulo(sa-east-1) Operational
90 days ago
100.0 % uptime
Today
Mumbai(ap-south-1) Operational
90 days ago
100.0 % uptime
Today
Seoul(ap-northeast-2) Operational
90 days ago
100.0 % uptime
Today
AIOps-NGFW ? Operational
90 days ago
100.0 % uptime
Today
AIOps-NGFW ? Operational
90 days ago
100.0 % uptime
Today
AI Runtime Security Cloud Operational
90 days ago
100.0 % uptime
Today
United States - Americas Operational
90 days ago
100.0 % uptime
Today
Advanced Threat Prevention (ATP) Operational
90 days ago
100.0 % uptime
Today
United States - Americas ? Operational
90 days ago
100.0 % uptime
Today
Germany ? Operational
90 days ago
100.0 % uptime
Today
Singapore ? Operational
90 days ago
100.0 % uptime
Today
United Kingdom ? Operational
90 days ago
100.0 % uptime
Today
India ? Operational
90 days ago
100.0 % uptime
Today
France ? Operational
90 days ago
100.0 % uptime
Today
Japan ? Operational
90 days ago
100.0 % uptime
Today
Canada ? Operational
90 days ago
100.0 % uptime
Today
Australia ? Operational
90 days ago
100.0 % uptime
Today
Switzerland Operational
90 days ago
100.0 % uptime
Today
AppID Cloud Engine (ACE) Operational
90 days ago
100.0 % uptime
Today
United States - Americas ? Operational
90 days ago
100.0 % uptime
Today
Germany ? Operational
90 days ago
100.0 % uptime
Today
Singapore ? Operational
90 days ago
100.0 % uptime
Today
United Kingdom Operational
90 days ago
100.0 % uptime
Today
India Operational
90 days ago
100.0 % uptime
Today
Advanced URL Filtering (AUF) Operational
90 days ago
100.0 % uptime
Today
United States - Americas Operational
90 days ago
100.0 % uptime
Today
Germany Operational
90 days ago
100.0 % uptime
Today
Singapore Operational
90 days ago
100.0 % uptime
Today
United Kingdom Operational
90 days ago
100.0 % uptime
Today
India Operational
90 days ago
100.0 % uptime
Today
France Operational
90 days ago
100.0 % uptime
Today
Australia Operational
90 days ago
100.0 % uptime
Today
Canada Operational
90 days ago
100.0 % uptime
Today
Japan Operational
90 days ago
100.0 % uptime
Today
Switzerland Operational
90 days ago
100.0 % uptime
Today
DNS Security Operational
90 days ago
100.0 % uptime
Today
South Africa Operational
90 days ago
100.0 % uptime
Today
Middle East Operational
90 days ago
100.0 % uptime
Today
France Operational
90 days ago
100.0 % uptime
Today
Japan Operational
90 days ago
100.0 % uptime
Today
Singapore Operational
90 days ago
100.0 % uptime
Today
Australia Operational
90 days ago
100.0 % uptime
Today
UK Operational
90 days ago
100.0 % uptime
Today
Germany ? Operational
90 days ago
100.0 % uptime
Today
Netherlands Operational
90 days ago
100.0 % uptime
Today
United States - Iowa Operational
90 days ago
100.0 % uptime
Today
United States - Northern Virginia Operational
90 days ago
100.0 % uptime
Today
United States - Oregon Operational
90 days ago
100.0 % uptime
Today
Canada Operational
90 days ago
100.0 % uptime
Today
Brazil Operational
90 days ago
100.0 % uptime
Today
United States - California ? Operational
90 days ago
100.0 % uptime
Today
Hong Kong ? Operational
90 days ago
100.0 % uptime
Today
India Operational
90 days ago
100.0 % uptime
Today
Customer Support Portal ? Operational
90 days ago
100.0 % uptime
Today
Cloud NGFW for Azure ? Operational
90 days ago
100.0 % uptime
Today
australiaeast Operational
90 days ago
100.0 % uptime
Today
australiasoutheast Operational
90 days ago
100.0 % uptime
Today
canadacentral Operational
90 days ago
100.0 % uptime
Today
centralus Operational
90 days ago
100.0 % uptime
Today
eastasia Operational
90 days ago
100.0 % uptime
Today
eastus Operational
90 days ago
100.0 % uptime
Today
eastus2 Operational
90 days ago
100.0 % uptime
Today
northeurope Operational
90 days ago
100.0 % uptime
Today
uksouth Operational
90 days ago
100.0 % uptime
Today
ukwest Operational
90 days ago
100.0 % uptime
Today
westeurope Operational
90 days ago
100.0 % uptime
Today
westus Operational
90 days ago
100.0 % uptime
Today
westus2 Operational
90 days ago
100.0 % uptime
Today
westus3 Operational
90 days ago
100.0 % uptime
Today
brazilsouth Operational
90 days ago
100.0 % uptime
Today
japaneast Operational
90 days ago
100.0 % uptime
Today
northcentralus Operational
90 days ago
100.0 % uptime
Today
southeastasia Operational
90 days ago
100.0 % uptime
Today
Threat Vault Operational
90 days ago
100.0 % uptime
Today
Threat Vault API - Asia Operational
90 days ago
100.0 % uptime
Today
Threat Vault API - EU Operational
90 days ago
100.0 % uptime
Today
Threat Vault API - US Operational
90 days ago
100.0 % uptime
Today
Threat Vault Web Portal Operational
90 days ago
100.0 % uptime
Today
live.paloaltonetworks.com ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Update - We will be undergoing scheduled maintenance during this time.
Nov 12, 2024 - 09:59 UTC
Scheduled - We are planning a service maintenance for Cortex XDR / XSIAM / XPANSE in America, Canada, Singapore, Indonesia, India, Australia, Taiwan and Japan region. The maintenance is scheduled for November 24th 2024 from 06:00 AM UTC to 2:00 PM UTC. During this window, the service may be unavailable for a maximum of 60 minutes. However, if you are experiencing unusual activity in your environment, please contact our Support - https://www.paloaltonetworks.com/company/contact-support.
Oct 15, 2024 - 11:42 UTC
We have a planned minor upgrade for Prisma Cloud Compute to Pascal Update 2 (33.02) version in the following regions, scheduled for November 24, 2024 from 07:00AM UTC to 1:00PM UTC.

Customers may experience intermittent failures in the Compute feature set during this scheduled maintenance. No other Prisma Cloud Services will be affected.

For more information about the release, please refer to the
Look Ahead—Planned Updates on Prisma Cloud Compute

Posted on Nov 07, 2024 - 07:53 UTC
Update - We will be undergoing scheduled maintenance during this time.
Nov 12, 2024 - 09:59 UTC
Scheduled - We are planning a service maintenance for Cortex XDR / XSIAM / XPANSE in Europe, Germany, Switzerland, Poland, Qatar, Israel, France, Saudi Arabia and United Kingdom regions. The maintenance is scheduled for November 24th 2024 from 12:00 PM UTC to 08:00 PM UTC. During this window, the service may be unavailable for a maximum of 60 minutes. However, if you are experiencing unusual activity in your environment, please contact our Support - https://www.paloaltonetworks.com/company/contact-support.
Oct 15, 2024 - 11:44 UTC
We are planning a service maintenance for Cortex XDR / XSIAM / XSOAR 8 / XPANSE in America Government region. The maintenance is scheduled for December 8th from 6:00 AM UTC to 2:00 PM UTC. During this window, the service may be unavailable for a maximum of 60 minutes. However, if you are experiencing unusual activity in your environment, please contact our Support - https://www.paloaltonetworks.com/company/contact-support.
Posted on Nov 17, 2024 - 10:06 UTC
We are planning a service maintenance for Cortex XDR / XSIAM / XSOAR 8 / XPANSE in America Government region. The maintenance is scheduled for January 5th from 6:00 AM UTC to 2:00 PM UTC. During this window, the service may be unavailable for a maximum of 60 minutes. However, if you are experiencing unusual activity in your environment, please contact our Support - https://www.paloaltonetworks.com/company/contact-support.
Posted on Nov 17, 2024 - 10:08 UTC
We are planning a service maintenance for Cortex XDR / XSIAM / XSOAR 8 / XPANSE in America, Canada, Singapore, Indonesia, India, Australia, Taiwan and Japan region. The maintenance is scheduled for January 19th from 6:00 AM UTC to 2:00 PM UTC. During this window, the service may be unavailable for a maximum of 60 minutes. However, if you are experiencing unusual activity in your environment, please contact our Support - https://www.paloaltonetworks.com/company/contact-support.
Posted on Nov 17, 2024 - 10:13 UTC
We are planning a service maintenance for Cortex XDR / XSIAM / XSOAR 8 / XPANSE in Europe, Germany, Switzerland, Poland, Qatar, Israel, France, Saudi Arabia and United Kingdom regions. The maintenance is scheduled for January 19th from 12:00 PM UTC to 8:00 PM UTC. During this window, the service may be unavailable for a maximum of 60 minutes. However, if you are experiencing unusual activity in your environment, please contact our Support - https://www.paloaltonetworks.com/company/contact-support.
Posted on Nov 17, 2024 - 10:12 UTC
Past Incidents
Nov 20, 2024

No incidents reported today.

Nov 19, 2024
Completed - The scheduled maintenance has been completed.
Nov 19, 12:35 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 11:35 UTC
Scheduled - We have a planned service maintenance for WildFire Switzerland Cloud on November 19, 2024 from 11:35:00 UTC to 12:35:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

Nov 19, 11:33 UTC
Completed - The scheduled maintenance has been completed.
Nov 19, 12:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 11:30 UTC
Scheduled - We have a planned service maintenance for WildFire Germany Cloud on November 19, 2024 from 11:30:00 UTC to 12:30:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

Nov 19, 11:26 UTC
Completed - The scheduled maintenance has been completed.
Nov 19, 12:10 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 11:10 UTC
Scheduled - We have a planned service maintenance for WildFire Poland Cloud on November 19, 2024 from 11:10:00 UTC to 12:10:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

Nov 19, 10:58 UTC
Completed - The scheduled maintenance has been completed.
Nov 19, 12:05 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 11:05 UTC
Scheduled - We have a planned service maintenance for WildFire Indonesia Cloud on November 19, 2024 from 11:05:00 UTC to 12:05:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

Nov 19, 10:57 UTC
Completed - The scheduled maintenance has been completed.
Nov 19, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 11:00 UTC
Scheduled - We have a planned service maintenance for WildFire South Korea Cloud on November 19, 2024 from 11:00:00 UTC to 12:00:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

Nov 19, 10:55 UTC
Completed - The scheduled maintenance has been completed.
Nov 19, 11:55 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 10:55 UTC
Scheduled - We have a planned service maintenance for WildFire Taiwan Cloud on November 19, 2024 from 10:55:00 UTC to 11:55:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

Nov 19, 10:54 UTC
Completed - The scheduled maintenance has been completed.
Nov 19, 11:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 10:45 UTC
Scheduled - We have a planned service maintenance for WildFire Europe Cloud on November 19, 2024 from 10:45:00 UTC to 11:45:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

Nov 19, 10:38 UTC
Completed - The scheduled maintenance has been completed.
Nov 19, 11:40 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 10:40 UTC
Scheduled - We have a planned service maintenance for WildFire Qatar Cloud on November 19, 2024 from 10:40:00 UTC to 11:40:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

Nov 19, 10:33 UTC
Completed - The scheduled maintenance has been completed.
Nov 19, 11:35 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 10:35 UTC
Scheduled - We have a planned service maintenance for WildFire France Cloud on November 19, 2024 from 10:35:00 UTC to 11:35:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

Nov 19, 10:32 UTC
Completed - The scheduled maintenance has been completed.
Nov 19, 11:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 10:30 UTC
Scheduled - We have a planned service maintenance for WildFire Saudi Arabia Cloud on November 19, 2024 from 10:30:00 UTC to 11:30:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

Nov 19, 10:20 UTC
Completed - The scheduled maintenance has been completed.
Nov 19, 11:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 10:31 UTC
Scheduled - We have a planned service maintenance for WildFire Singapore Cloud on November 19, 2024 from 10:30:00 UTC to 11:30:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

Nov 19, 10:21 UTC
Completed - The scheduled maintenance has been completed.
Nov 19, 11:25 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 10:25 UTC
Scheduled - We have a planned service maintenance for WildFire Israel Cloud on November 19, 2024 from 10:25:00 UTC to 11:25:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

Nov 19, 10:19 UTC
Completed - The scheduled maintenance has been completed.
Nov 19, 11:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 10:01 UTC
Scheduled - We have a planned service maintenance for WildFire Global Cloud on November 19, 2024 from 10:01:00 UTC to 11:01:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

Nov 19, 10:00 UTC
Completed - The scheduled maintenance has been completed.
Nov 19, 10:55 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 09:55 UTC
Scheduled - We have a planned service maintenance for WildFire Italy Cloud on November 19, 2024 from 09:55:00 UTC to 10:55:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

Nov 19, 09:43 UTC
Completed - The scheduled maintenance has been completed.
Nov 19, 10:50 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 09:50 UTC
Scheduled - We have a planned service maintenance for WildFire Spain Cloud on November 19, 2024 from 09:50:00 UTC to 10:50:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

Nov 19, 09:42 UTC
Completed - The scheduled maintenance has been completed.
Nov 19, 10:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 09:31 UTC
Scheduled - We have a planned service maintenance for WildFire UK Cloud on November 19, 2024 from 09:30:00 UTC to 10:30:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

Nov 19, 09:25 UTC
Completed - The scheduled maintenance has been completed.
Nov 19, 10:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 09:30 UTC
Scheduled - We have a planned service maintenance for WildFire Japan Cloud on November 19, 2024 from 09:30:00 UTC to 10:30:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

Nov 19, 09:27 UTC
Completed - The scheduled maintenance has been completed.
Nov 19, 10:25 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 09:25 UTC
Scheduled - We have a planned service maintenance for WildFire Canada Cloud on November 19, 2024 from 09:25:00 UTC to 10:25:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

Nov 19, 09:24 UTC
Completed - The scheduled maintenance has been completed.
Nov 19, 10:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 09:15 UTC
Scheduled - We have a planned service maintenance for WildFire Australia Cloud on November 19, 2024 from 09:15:00 UTC to 10:15:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

Nov 19, 09:13 UTC
Completed - The scheduled maintenance has been completed.
Nov 19, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 09:00 UTC
Scheduled - We have a planned service maintenance for WildFire India Cloud on November 19, 2024 from 09:00:00 UTC to 10:00:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

Nov 19, 08:45 UTC
Resolved - This incident has been resolved.
Nov 19, 09:12 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 18, 21:56 UTC
Identified - The issue has been identified and a fix is being implemented.
Nov 18, 20:50 UTC
Investigating - We are currently investigating this issue.
Nov 18, 20:42 UTC
Nov 18, 2024
Completed - The scheduled maintenance has been completed.
Nov 18, 16:20 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 15:20 UTC
Scheduled - We have a planned service maintenance for WildFire India Cloud on November 18, 2024 from 15:20:00 UTC to 16:20:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

Nov 18, 15:16 UTC
Completed - The scheduled maintenance has been completed.
Nov 18, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 02:01 UTC
Scheduled - We will be undergoing scheduled maintenance during this time for "Cloud NGFW - AWS" and "Cloud NGFW - Azure" for all regions. We will provide updates as necessary.
Nov 16, 01:25 UTC
Nov 17, 2024
Completed - The scheduled maintenance has been completed.
Nov 17, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 12:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Nov 12, 09:59 UTC
Scheduled - We are planning a service maintenance for Cortex XDR / XSIAM / XPANSE in Europe, Germany, Switzerland, Poland, Qatar, Israel, France, Saudi Arabia and United Kingdom regions. The maintenance is scheduled for November 17th 2024 from 12:00 PM UTC to 08:00 PM UTC. During this window, the service may be unavailable for a maximum of 60 minutes. However, if you are experiencing unusual activity in your environment, please contact our Support - https://www.paloaltonetworks.com/company/contact-support.
Oct 15, 11:39 UTC
Completed - The scheduled maintenance has been completed.
Nov 17, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 06:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Nov 12, 09:59 UTC
Scheduled - We are planning a service maintenance for Cortex XDR / XSIAM / XPANSE in America, Canada, Singapore, Indonesia, India, Australia, Taiwan and Japan region. The maintenance is scheduled for November 17th 2024 from 06:00 AM UTC to 2:00 PM UTC. During this window, the service may be unavailable for a maximum of 60 minutes. However, if you are experiencing unusual activity in your environment, please contact our Support - https://www.paloaltonetworks.com/company/contact-support.
Oct 15, 11:36 UTC
Nov 16, 2024
Completed - The scheduled maintenance has been completed.
Nov 16, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 19:00 UTC
Update - EDIT: Corrected title
Nov 14, 00:48 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Nov 14, 00:47 UTC
Nov 15, 2024
Nov 14, 2024
Completed - The scheduled maintenance has been completed.
Nov 14, 20:22 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 15:00 UTC
Update - UPDATE: Changing the start time to 1 hour, 30 minutes earlier.
Nov 14, 02:59 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Nov 14, 00:37 UTC
Completed - The scheduled maintenance has been completed.
Nov 14, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 21:00 UTC
Scheduled - We have a planned service maintenance for Hub and Strata Cloud Manager.

Customer Impact: Customers may encounter intermittent disconnections during the maintenance window.

Nov 13, 18:42 UTC
Nov 13, 2024
Resolved - This incident has been resolved.
Nov 13, 09:35 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 12, 10:28 UTC
Identified - The issue has been identified and a fix is being implemented.
Nov 12, 10:17 UTC
Investigating - Strata Logging Service is experiencing an issue with the Explore app in Japan. We are actively working on this issue and will provide another update by 10:00 UTC with further details.

Customer Impact: Customers in the Japan region will experience latency or timeouts while accessing the Explore app

Workaround: NA

Nov 12, 09:06 UTC
Completed - The scheduled maintenance has been completed.
Nov 13, 02:01 UTC
Verifying - Verification is currently underway for the maintenance items.
Nov 13, 00:43 UTC
Update - UPDATE: This maintenance has been extended by 1 hour.
Nov 13, 00:29 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 19:00 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Nov 11, 20:45 UTC
Completed - The scheduled maintenance has been completed.
Nov 13, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 23:00 UTC
Scheduled - We have a planned service maintenance for Hub and Strata Cloud Manager.

Customer Impact: Customers may encounter intermittent disconnections during the maintenance window.

Nov 7, 06:42 UTC
Resolved - The issue has been identified. Backend services are operational.
Nov 13, 01:19 UTC
Investigating - We are currently investigating an issue where back end service errors are increasing
Nov 13, 01:01 UTC
Nov 12, 2024
Completed - The scheduled maintenance has been completed.
Nov 12, 20:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 20:30 UTC
Scheduled - Data Security SaaS API backend will be undergoing maintenance.
Nov 12, 20:00 UTC
Completed - The scheduled maintenance has been completed.
Nov 12, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 12:00 UTC
Scheduled - We have a planned service maintenance for WildFire Germany Cloud on November 12, 2024 from 12:00:00 UTC to 13:00:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

Nov 12, 11:59 UTC
Completed - The scheduled maintenance has been completed.
Nov 12, 12:55 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 11:55 UTC
Scheduled - We have a planned service maintenance for WildFire Indonesia Cloud on November 12, 2024 from 11:55:00 UTC to 12:55:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

Nov 12, 11:50 UTC
Completed - The scheduled maintenance has been completed.
Nov 12, 12:50 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 11:50 UTC
Scheduled - We have a planned service maintenance for WildFire Europe Cloud on November 12, 2024 from 11:50:00 UTC to 12:50:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

Nov 12, 11:47 UTC
Completed - The scheduled maintenance has been completed.
Nov 12, 12:47 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 11:47 UTC
Scheduled - We have a planned service maintenance for WildFire UK Cloud on November 12, 2024 from 11:47:00 UTC to 12:47:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

Nov 12, 11:46 UTC
Completed - The scheduled maintenance has been completed.
Nov 12, 12:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 11:30 UTC
Scheduled - We have a planned service maintenance for WildFire Global Cloud on November 12, 2024 from 11:30:00 UTC to 12:30:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

Nov 12, 11:29 UTC
Completed - The scheduled maintenance has been completed.
Nov 12, 12:24 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 11:23 UTC
Scheduled - We have a planned service maintenance for WildFire Canada Cloud on November 12, 2024 from 11:23:00 UTC to 12:23:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

Nov 12, 11:21 UTC
Completed - The scheduled maintenance has been completed.
Nov 12, 12:23 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 11:23 UTC
Scheduled - We have a planned service maintenance for WildFire Japan Cloud on November 12, 2024 from 11:23:00 UTC to 12:23:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

Nov 12, 11:19 UTC
Completed - The scheduled maintenance has been completed.
Nov 12, 12:18 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 11:18 UTC
Scheduled - We have a planned service maintenance for WildFire France Cloud on November 12, 2024 from 11:18:00 UTC to 12:18:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

Nov 12, 11:14 UTC
Completed - The scheduled maintenance has been completed.
Nov 12, 12:18 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 11:18 UTC
Scheduled - We have a planned service maintenance for WildFire Saudi Arabia Cloud on November 12, 2024 from 11:18:00 UTC to 12:18:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

Nov 12, 11:13 UTC
Completed - The scheduled maintenance has been completed.
Nov 12, 12:13 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 11:13 UTC
Scheduled - We have a planned service maintenance for WildFire South Korea Cloud on November 12, 2024 from 11:13:00 UTC to 12:13:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

Nov 12, 11:11 UTC
Completed - The scheduled maintenance has been completed.
Nov 12, 12:08 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 11:08 UTC
Scheduled - We have a planned service maintenance for WildFire Italy Cloud on November 12, 2024 from 11:08:00 UTC to 12:08:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

Nov 12, 10:59 UTC
Completed - The scheduled maintenance has been completed.
Nov 12, 12:05 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 11:06 UTC
Scheduled - We have a planned service maintenance for WildFire Singapore Cloud on November 12, 2024 from 11:05:00 UTC to 12:05:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

Nov 12, 11:01 UTC
Completed - The scheduled maintenance has been completed.
Nov 12, 12:05 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 11:05 UTC
Scheduled - We have a planned service maintenance for WildFire India Cloud on November 12, 2024 from 11:05:00 UTC to 12:05:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

Nov 12, 10:57 UTC
Completed - The scheduled maintenance has been completed.
Nov 12, 12:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 11:00 UTC
Scheduled - We have a planned service maintenance for WildFire Israel Cloud on November 12, 2024 from 11:00:00 UTC to 12:00:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

Nov 12, 10:53 UTC
Completed - The scheduled maintenance has been completed.
Nov 12, 11:55 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 10:55 UTC
Scheduled - We have a planned service maintenance for WildFire Qatar Cloud on November 12, 2024 from 10:55:00 UTC to 11:55:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

Nov 12, 10:52 UTC
Completed - The scheduled maintenance has been completed.
Nov 12, 11:38 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 10:38 UTC
Scheduled - We have a planned service maintenance for WildFire Spain Cloud on November 12, 2024 from 10:38:00 UTC to 11:38:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

Nov 12, 10:34 UTC
Completed - The scheduled maintenance has been completed.
Nov 12, 11:35 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 10:35 UTC
Scheduled - We have a planned service maintenance for WildFire Switzerland Cloud on November 12, 2024 from 10:35:00 UTC to 11:35:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

Nov 12, 10:32 UTC
Completed - The scheduled maintenance has been completed.
Nov 12, 11:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 23:30 UTC
Update - Start time change: the maintenance will start on Nov 11, 11:30 PM UTC to Nov 12, 11:30 AM UTC.
Nov 10, 15:24 UTC
Update - Date correction: The maintenance will take place on Nov 12th, 1:30 AM UTC to 1:30 PM UTC.
Nov 7, 13:15 UTC
Scheduled - The Prisma Cloud CIEM engineering group will perform maintenance on the permissions dataset in the following regions, scheduled for Nov 11th, 1:30 AM UTC to 1:30 PM UTC.

Customers may experience a delay in effective permission calculation and IAM security alerts during this scheduled maintenance.

No other Prisma Cloud service will be affected.

Nov 7, 13:13 UTC
Completed - The scheduled maintenance has been completed.
Nov 12, 11:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 10:00 UTC
Scheduled - We have a planned service maintenance for WildFire Taiwan Cloud on November 12, 2024 from 10:00:00 UTC to 11:00:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

Nov 12, 09:55 UTC
Completed - The scheduled maintenance has been completed.
Nov 12, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 22:00 UTC
Scheduled - We have a planned Prisma Cloud release for app.eu scheduled at

Nov 11 from 22:00 to 06:00 UTC.

During this scheduled maintenance, customers may experience intermittent failures.

Nov 3, 21:10 UTC
Nov 11, 2024
Resolved - We experienced degraded performance in Japan region
Nov 11, 22:00 UTC
Completed - The scheduled maintenance has been completed.
Nov 11, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 17:00 UTC
Scheduled - We have a planned Prisma Cloud release for app.id scheduled at

Nov 11 from 17:00 to 19:00 UTC.

During this scheduled maintenance, customers may experience intermittent failures.

Nov 3, 21:10 UTC
Completed - The scheduled maintenance has been completed.
Nov 11, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 10:00 UTC
Scheduled - We have a planned service maintenance for WildFire Europe Cloud on November 11, 2024 from 10:00:00 UTC to 11:00:00 UTC.

Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

Nov 11, 09:57 UTC
Completed - The scheduled maintenance has been completed.
Nov 11, 10:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 09:30 UTC
Scheduled - We have a planned service maintenance for WildFire India Cloud on November 11, 2024 from 09:30:00 UTC to 10:30:00 UTC.

Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

Nov 11, 09:29 UTC
Completed - The scheduled maintenance has been completed.
Nov 11, 07:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 03:30 UTC
Scheduled - We have a planned Prisma Cloud release for app2 scheduled at

Nov 11 from 03:30 to 07:30 UTC.

During this scheduled maintenance, customers may experience intermittent failures.

Nov 3, 21:10 UTC
Nov 10, 2024
Completed - The scheduled maintenance has been completed.
Nov 10, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 12:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Oct 15, 11:34 UTC
Scheduled - We are planning a service maintenance for Cortex XDR / XSIAM / XPANSE in Europe, Germany, Switzerland, Poland, Qatar, Israel, France, Saudi Arabia and United Kingdom regions. The maintenance is scheduled for November 10th 2024 from 12:00 PM UTC to 08:00 PM UTC. During this window, the service may be unavailable for a maximum of 60 minutes. However, if you are experiencing unusual activity in your environment, please contact our Support - https://www.paloaltonetworks.com/company/contact-support.
Oct 15, 11:28 UTC
Completed - The scheduled maintenance has been completed.
Nov 10, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 06:00 UTC
Scheduled - We are planning a service maintenance for Cortex XDR / XSIAM / XSOAR 8 / XPANSE in America, Canada, Singapore, Indonesia, India, Australia, Taiwan and Japan region. The maintenance is scheduled for November 10th 2024 from 06:00 AM UTC to 2:00 PM UTC. During this window, the service may be unavailable for a maximum of 60 minutes. However, if you are experiencing unusual activity in your environment, please contact our Support - https://www.paloaltonetworks.com/company/contact-support.
Oct 15, 11:31 UTC
Nov 9, 2024
Resolved - This incident had been resolved and all services are back up and running.
Nov 9, 09:35 UTC
Investigating - Palo Alto Networks Cloud Operations is investigating element disconnection to controller issue as well as UI/API degraded performance . As progress is made toward resolution this page will be updated. Next update at 0630 UTC
Nov 9, 05:36 UTC
Resolved - This incident has been resolved.
Nov 9, 05:32 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 8, 14:41 UTC
Investigating - Authentication from the Strata Cloud Manager UI to the backend is failing. The engineering team is actively investigating. We will post an update by 1430 UTC
This issue impacts the users in all regions.

Nov 8, 13:37 UTC
Completed - The scheduled maintenance has been completed.
Nov 9, 04:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 21:30 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Nov 8, 21:29 UTC
Nov 8, 2024
Completed - The scheduled maintenance has been completed.
Nov 8, 07:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 03:31 UTC
Scheduled - We have a planned Prisma Cloud release for app3 scheduled at

Nov 08 from 03:30 to 07:30 UTC.

During this scheduled maintenance, customers may experience intermittent failures.

Nov 3, 21:10 UTC
Completed - The scheduled maintenance has been completed.
Nov 8, 06:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 22:01 UTC
Scheduled - We have a planned Prisma Cloud release for app2.eu scheduled at

Nov 07 from 22:00 to 06:00 UTC.

During this scheduled maintenance, customers may experience intermittent failures.

Nov 3, 21:10 UTC
Completed - The scheduled maintenance has been completed.
Nov 8, 00:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 21:30 UTC
Scheduled - We have a planned service maintenance for WildFire Europe Cloud from November 07, 2024 21:30:00 UTC to November 08, 2024 00:30:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

Nov 7, 21:21 UTC
Nov 7, 2024
Resolved - This incident has been resolved.
Nov 7, 22:55 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 7, 21:53 UTC
Identified - The issue has been identified and a fix is being implemented.
Nov 7, 21:21 UTC
Investigating - WildFire is currently experiencing an issue in US Cloud. We are actively working on this issue and will provide another update by 21:00 UTC with further details.

Customer Impact: Delay of sample processing

Workaround: N/A

Nov 7, 18:53 UTC
Completed - The scheduled maintenance has been completed.
Nov 7, 22:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 16:01 UTC
Scheduled - We have a planned Prisma Cloud release for app.anz scheduled at

Nov 07 from 16:00 to 22:00 UTC.

During this scheduled maintenance, customers may experience intermittent failures.

Nov 3, 21:10 UTC
Completed - The scheduled maintenance has been completed.
Nov 7, 20:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 19:45 UTC
Scheduled - We have a planned service maintenance for WildFire Global Cloud on November 07, 2024 from 19:45:00 UTC to 20:45:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

Nov 7, 19:37 UTC
Completed - The scheduled maintenance has been completed.
Nov 7, 07:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 03:31 UTC
Scheduled - We have a planned Prisma Cloud release for app scheduled at

Nov 07 from 03:30 to 07:30 UTC.

During this scheduled maintenance, customers may experience intermittent failures.

Nov 3, 21:10 UTC
Resolved - This incident has been resolved.
Nov 7, 04:26 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 7, 03:28 UTC
Identified - WildFire is currently experiencing an issue in Canada Cloud. We are actively working on this issue and will provide another update by 04:00 UTC with further details.

Customer Impact: Delay of sample processing

Workaround: N/A

Nov 7, 01:59 UTC
Completed - The scheduled maintenance has been completed.
Nov 7, 03:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 01:01 UTC
Scheduled - We have a planned Prisma Cloud release for app.gov scheduled at

Nov 07 from 01:00 to 03:00 UTC.

During this scheduled maintenance, customers may experience intermittent failures.

Nov 3, 21:10 UTC
Completed - The scheduled maintenance has been completed.
Nov 7, 02:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 00:01 UTC
Scheduled - We have a planned Prisma Cloud release for app.fr scheduled at

Nov 07 from 00:00 to 02:00 UTC.

During this scheduled maintenance, customers may experience intermittent failures.

Nov 3, 21:10 UTC
Completed - The scheduled maintenance has been completed.
Nov 7, 01:32 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 22:32 UTC
Scheduled - We have a planned service maintenance for WildFire Saudi Arabia Cloud from November 06, 2024 22:30:00 UTC to November 07, 2024 01:30:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

Nov 6, 22:23 UTC
Completed - The scheduled maintenance has been completed.
Nov 7, 01:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 22:31 UTC
Scheduled - We have a planned service maintenance for WildFire Taiwan Cloud from November 06, 2024 22:30:00 UTC to November 07, 2024 01:30:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

Nov 6, 22:13 UTC
Completed - The scheduled maintenance has been completed.
Nov 7, 01:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 22:30 UTC
Scheduled - We have a planned service maintenance for WildFire Switzerland Cloud from November 06, 2024 22:30:00 UTC to November 07, 2024 01:30:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

Nov 6, 22:05 UTC
Completed - The scheduled maintenance has been completed.
Nov 7, 01:30 UTC
Update - UPDATE: This maintenance has been extended by an additional 2 hours, ending at Nov 07 01:30 UTC.
Nov 6, 23:12 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 17:31 UTC
Scheduled - We have a planned Prisma Cloud release for app.ind scheduled at

Nov 06 from 17:30 to 23:30 UTC.

During this scheduled maintenance, customers may experience intermittent failures.

Nov 3, 21:10 UTC
Completed - The scheduled maintenance has been completed.
Nov 7, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 22:00 UTC
Scheduled - We have a planned service maintenance for WildFire UK Cloud from November 06, 2024 22:00:00 UTC to November 07, 2024 01:00:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

Nov 6, 21:53 UTC
Completed - The scheduled maintenance has been completed.
Nov 7, 00:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 21:33 UTC
Scheduled - We have a planned service maintenance for WildFire Germany Cloud from November 06, 2024 21:30:00 UTC to November 07, 2024 00:30:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

Nov 6, 21:28 UTC
Nov 6, 2024
Completed - The scheduled maintenance has been completed.
Nov 6, 22:34 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 21:31 UTC
Scheduled - We have a planned service maintenance for WildFire Qatar Cloud on November 06, 2024 from 21:30:00 UTC to 22:30:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

Nov 6, 21:29 UTC
Completed - The scheduled maintenance has been completed.
Nov 6, 22:33 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 21:32 UTC
Scheduled - We have a planned service maintenance for WildFire Spain Cloud on November 06, 2024 from 21:30:00 UTC to 22:30:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

Nov 6, 21:28 UTC
Completed - The scheduled maintenance has been completed.
Nov 6, 22:33 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 21:30 UTC
Scheduled - We have a planned service maintenance for WildFire France Cloud on November 06, 2024 from 21:30:00 UTC to 22:30:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

Nov 6, 21:28 UTC
Completed - The scheduled maintenance has been completed.
Nov 6, 22:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 21:30 UTC
Scheduled - We have a planned service maintenance for WildFire Singapore Cloud on November 06, 2024 from 21:30:00 UTC to 22:30:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

Nov 6, 21:27 UTC
Completed - The scheduled maintenance has been completed.
Nov 6, 20:51 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 19:50 UTC
Scheduled - We have a planned service maintenance for WildFire South Korea Cloud on November 06, 2024 from 19:50:00 UTC to 20:50:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

Nov 6, 19:48 UTC
Completed - The scheduled maintenance has been completed.
Nov 6, 20:50 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 19:51 UTC
Scheduled - We have a planned service maintenance for WildFire Japan Cloud on November 06, 2024 from 19:50:00 UTC to 20:50:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

Nov 6, 19:47 UTC
Completed - The scheduled maintenance has been completed.
Nov 6, 20:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 19:45 UTC
Scheduled - We have a planned service maintenance for WildFire Europe Cloud on November 06, 2024 from 19:45:00 UTC to 20:45:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

Nov 6, 19:44 UTC
Resolved - This incident has been resolved.
Nov 6, 15:17 UTC
Update - We are continuing to monitor for any further issues.
Nov 6, 14:37 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 6, 14:37 UTC
Investigating - WildFire is currently experiencing an issue in US Cloud. We are actively working on this issue and will provide another update by 15:00 UTC with further details.

Customer Impact: Detection delays
Workaround: N/A

Nov 6, 13:21 UTC
Completed - The scheduled maintenance has been completed.
Nov 6, 14:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 12:01 UTC
Scheduled - We have a planned Prisma Cloud release for app.cn scheduled at

Nov 06 from 12:00 to 14:00 UTC.

During this scheduled maintenance, customers may experience intermittent failures.

Nov 3, 21:10 UTC
Completed - The scheduled maintenance has been completed.
Nov 6, 07:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 03:31 UTC
Scheduled - We have a planned Prisma Cloud release for app4 scheduled at

Nov 06 from 03:30 to 07:30 UTC.

During this scheduled maintenance, customers may experience intermittent failures.

Nov 3, 21:10 UTC
Completed - The scheduled maintenance has been completed.
Nov 6, 04:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 02:00 UTC
Scheduled - We have a planned service maintenance for AI Runtime Security Cloud on November 5th 2024, from 6:00 PM PST to 8:00 PM PST (November 6th, 2024, from 02:00 UTC to 4:00 UTC). The service maintenance will affect globally / all regions.

Customer Impact: During this scheduled maintenance, customers may experience intermittent disconnects across services as they get upgraded.

Oct 15, 02:26 UTC
Completed - The scheduled maintenance has been completed.
Nov 6, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 00:00 UTC
Scheduled - We have a planned service maintenance for Advanced Threat Prevention on November 5th 2024, from 4:00 PM PST to 8:00 PM PST (November 6th, 2024, from 00:00 UTC to 4:00 UTC). The service maintenance will affect globally / all regions.

Customer Impact: During this scheduled maintenance, customers may experience intermittent disconnects across services as they get upgraded.

Oct 15, 01:39 UTC
Completed - The scheduled maintenance has been completed.
Nov 6, 02:05 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 21:05 UTC
Scheduled - We have a planned service maintenance for WildFire Global Cloud from November 05, 2024 21:05:00 UTC to November 06, 2024 02:05:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

Nov 5, 21:02 UTC
Completed - The scheduled maintenance has been completed.
Nov 6, 02:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 20:01 UTC
Scheduled - We have a planned Prisma Cloud release for app.uk scheduled at

Nov 05 from 20:00 to 02:00 UTC.

During this scheduled maintenance, customers may experience intermittent failures.

Nov 3, 21:10 UTC
Resolved - This incident has been resolved.
Nov 6, 01:53 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 6, 01:21 UTC
Identified - Strata Logging Service is currently experiencing an issue in the US. We are actively working on this issue.

Customer Impact: Delays in log processing. Queries and logs may not be visible.

Workaround: N/A

Nov 5, 23:27 UTC
Completed - The scheduled maintenance has been completed.
Nov 6, 00:03 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 21:03 UTC
Scheduled - We have a planned service maintenance for WildFire Global Cloud from November 05, 2024 21:03:00 UTC to November 06, 2024 00:03:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

Nov 5, 21:02 UTC