Investigating - We are experiencing an issue with EMEA1 (Sugarloaf). We are actively investigating the cause and will provide an update by 01:00 PM UTC.

Customer Impact: Elements in the EMEA1 (Sugarloaf) regions will intermittently disconnect to the controller. There will be no impact to the data path.

Jun 10, 2025 - 12:07 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 2025 - 11:30 UTC
Scheduled - We have a planned service maintenance for WildFire France Cloud on June 10, 2025 from 11:30:00 UTC to 12:30:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

Jun 10, 2025 11:30-12:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 2025 - 11:00 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Jun 10, 2025 11:00-15:00 UTC
Update - We are continuing to monitor for any further issues.
May 28, 2025 - 23:31 UTC
Update - We are continuing to monitor for any further issues.
May 28, 2025 - 22:45 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 28, 2025 - 22:44 UTC
Investigating - On May 27th, 2025, between 10:30 AM and 2:00 PM (PDT), customers may have experienced traffic disruptions due to an issue with receiving verdicts from the Palo Alto Networks Data Loss Prevention (DLP) service.

Impact:
Customers with DLP policy with Action as Block or action-on-max-latency as Block in DLP settings may have seen traffic disruptions during this time window in US region.

Root Cause:
An internal service disruption within the DLP infrastructure prevented timely verdict delivery, triggering blocking actions as per configured policy behavior.

Resolution and Remediation:
The issue was identified and resolved by 2:00 PM. Remediation steps were implemented to restore full functionality, and the environment is now operating normally.

Next Steps:
We are actively monitoring the environment to ensure continued stability. Additionally, we are implementing measures to improve system resilience and reduce the likelihood of recurrence.

We apologize for any inconvenience this may have caused and appreciate your patience as we worked to resolve the issue.

May 28, 2025 - 22:42 UTC
Investigating - We had a outage for zoom connector from 29th Jan to 12th March
Mar 11, 2025 - 18:47 UTC
Update - We are continuing to investigate this issue.
Mar 26, 2025 - 21:03 UTC
Investigating - At Palo Alto Networks, we are committed to providing best-in-class security and operational excellence. As part of our proactive approach, we will be upgrading your Prisma Access instances to a version that includes a wide range of stability and security enhancements. These enhancements are designed to strengthen our services to safeguard your data and network integrity.
We need to schedule a maintenance window for your tenant to facilitate this upgrade. We intend to execute this upgrade over the weekend of March 28th, 2025.
Thank you for your understanding and cooperation during this time. If you have any further questions or require assistance, please feel free to reach out to your Palo Alto Networks account team, the customer success team, or the support team.

Mar 26, 2025 - 21:01 UTC

About This Site

This page provides status information on Palo Alto Networks Cloud Services.

-Starting 2023, for Prisma Access updates (maintenance activities & incidents) , please visit our new status page, https://sase.status.paloaltonetworks.com/

AutoFocus Operational
Cortex Gateway Operational
Cortex XDR Operational
90 days ago
99.98 % uptime
Today
Australia Operational
90 days ago
99.98 % uptime
Today
Canada Operational
90 days ago
99.98 % uptime
Today
Germany Operational
90 days ago
99.98 % uptime
Today
India Operational
90 days ago
99.98 % uptime
Today
Japan Operational
90 days ago
99.98 % uptime
Today
Netherlands - Europe Operational
90 days ago
99.98 % uptime
Today
Switzerland Operational
90 days ago
99.98 % uptime
Today
United Kingdom Operational
90 days ago
99.98 % uptime
Today
United States - Americas Operational
90 days ago
99.98 % uptime
Today
United States - Government Operational
90 days ago
99.97 % uptime
Today
Poland Operational
90 days ago
99.98 % uptime
Today
Taiwan Operational
90 days ago
99.98 % uptime
Today
Singapore Operational
90 days ago
99.98 % uptime
Today
Qatar Operational
90 days ago
99.98 % uptime
Today
Israel Operational
90 days ago
99.98 % uptime
Today
France Operational
90 days ago
99.98 % uptime
Today
Saudi Arabia Operational
90 days ago
99.98 % uptime
Today
Indonesia Operational
90 days ago
99.98 % uptime
Today
Spain Operational
90 days ago
99.98 % uptime
Today
Italy Operational
90 days ago
99.98 % uptime
Today
Korea Operational
90 days ago
99.98 % uptime
Today
South Africa Operational
90 days ago
99.92 % uptime
Today
Cortex XSIAM Operational
90 days ago
99.98 % uptime
Today
Australia Operational
90 days ago
99.98 % uptime
Today
Canada Operational
90 days ago
99.98 % uptime
Today
Germany Operational
90 days ago
99.98 % uptime
Today
India Operational
90 days ago
99.98 % uptime
Today
Japan Operational
90 days ago
99.98 % uptime
Today
Netherlands - Europe Operational
90 days ago
99.98 % uptime
Today
Singapore Operational
90 days ago
99.98 % uptime
Today
Switzerland Operational
90 days ago
99.98 % uptime
Today
United Kingdom Operational
90 days ago
99.98 % uptime
Today
United States - Americas Operational
90 days ago
99.98 % uptime
Today
United States - Government Operational
90 days ago
99.97 % uptime
Today
Poland Operational
90 days ago
99.98 % uptime
Today
Taiwan Operational
90 days ago
99.98 % uptime
Today
Qatar Operational
90 days ago
99.98 % uptime
Today
Israel Operational
90 days ago
99.98 % uptime
Today
France Operational
90 days ago
99.98 % uptime
Today
Saudi Arabia Operational
90 days ago
99.98 % uptime
Today
Indonesia Operational
90 days ago
99.98 % uptime
Today
Spain Operational
90 days ago
99.98 % uptime
Today
Italy Operational
90 days ago
99.98 % uptime
Today
Korea Operational
90 days ago
99.98 % uptime
Today
South Africa Operational
90 days ago
99.92 % uptime
Today
Cortex XSOAR 6.x Operational
United States - East Operational
United States - West Operational
Canada Operational
Germany Operational
United Kingdom Operational
Australia Operational
Cortex XSOAR 8.x Operational
90 days ago
99.98 % uptime
Today
Australia Operational
90 days ago
99.98 % uptime
Today
Canada Operational
90 days ago
99.98 % uptime
Today
Germany Operational
90 days ago
99.98 % uptime
Today
India Operational
90 days ago
99.98 % uptime
Today
Japan Operational
90 days ago
99.98 % uptime
Today
Netherlands - Europe Operational
90 days ago
99.98 % uptime
Today
Singapore Operational
90 days ago
99.98 % uptime
Today
Switzerland Operational
90 days ago
99.98 % uptime
Today
United Kingdom Operational
90 days ago
99.98 % uptime
Today
United States - Americas Operational
90 days ago
99.98 % uptime
Today
United States - Government Operational
90 days ago
99.97 % uptime
Today
Poland Operational
90 days ago
99.98 % uptime
Today
Taiwan Operational
90 days ago
99.98 % uptime
Today
Qatar Operational
90 days ago
99.98 % uptime
Today
Israel Operational
90 days ago
99.98 % uptime
Today
France Operational
90 days ago
99.98 % uptime
Today
Saudi Arabia Operational
90 days ago
99.98 % uptime
Today
Indonesia Operational
90 days ago
99.98 % uptime
Today
Spain Operational
90 days ago
99.98 % uptime
Today
Italy Operational
90 days ago
99.98 % uptime
Today
Korea Operational
90 days ago
99.98 % uptime
Today
South Africa Operational
90 days ago
99.92 % uptime
Today
Cortex XPANSE 2.x Operational
90 days ago
99.98 % uptime
Today
Australia Operational
90 days ago
99.98 % uptime
Today
Canada Operational
90 days ago
99.98 % uptime
Today
Germany Operational
90 days ago
99.98 % uptime
Today
India Operational
90 days ago
99.98 % uptime
Today
Japan Operational
90 days ago
99.98 % uptime
Today
Netherlands - Europe Operational
90 days ago
99.98 % uptime
Today
Singapore Operational
90 days ago
99.98 % uptime
Today
Switzerland Operational
90 days ago
99.98 % uptime
Today
United Kingdom Operational
90 days ago
99.98 % uptime
Today
United States - Americas ? Operational
90 days ago
99.98 % uptime
Today
Poland Operational
90 days ago
99.98 % uptime
Today
Taiwan Operational
90 days ago
99.98 % uptime
Today
Qatar Operational
90 days ago
99.98 % uptime
Today
FedRAMP Moderate ? Operational
90 days ago
99.98 % uptime
Today
FedRAMP High ? Operational
90 days ago
100.0 % uptime
Today
Israel Operational
90 days ago
99.98 % uptime
Today
France Operational
90 days ago
99.98 % uptime
Today
Saudi Arabia Operational
90 days ago
99.98 % uptime
Today
Indonesia Operational
90 days ago
99.98 % uptime
Today
Spain Operational
90 days ago
99.98 % uptime
Today
Italy Operational
90 days ago
99.98 % uptime
Today
Korea Operational
90 days ago
99.98 % uptime
Today
South Africa Operational
90 days ago
99.92 % uptime
Today
Strata Logging Service Operational
90 days ago
100.0 % uptime
Today
United States - Americas Operational
90 days ago
100.0 % uptime
Today
Netherlands - Europe Operational
90 days ago
100.0 % uptime
Today
United Kingdom Operational
90 days ago
100.0 % uptime
Today
United States - Government ? Operational
90 days ago
100.0 % uptime
Today
Australia ? Operational
90 days ago
100.0 % uptime
Today
Canada ? Operational
90 days ago
100.0 % uptime
Today
Switzerland Operational
90 days ago
100.0 % uptime
Today
Germany Operational
90 days ago
100.0 % uptime
Today
Spain Operational
90 days ago
100.0 % uptime
Today
France Operational
90 days ago
100.0 % uptime
Today
Indonesia Operational
90 days ago
100.0 % uptime
Today
Israel Operational
90 days ago
100.0 % uptime
Today
India ? Operational
90 days ago
100.0 % uptime
Today
Italy Operational
90 days ago
100.0 % uptime
Today
Japan ? Operational
90 days ago
100.0 % uptime
Today
Korea Operational
90 days ago
100.0 % uptime
Today
Poland Operational
90 days ago
100.0 % uptime
Today
Qatar Operational
90 days ago
100.0 % uptime
Today
Saudi Arabia Operational
90 days ago
100.0 % uptime
Today
Singapore ? Operational
90 days ago
100.0 % uptime
Today
Taiwan Operational
90 days ago
100.0 % uptime
Today
China Operational
Data Security (SaaS Security API) ? Operational
90 days ago
100.0 % uptime
Today
SaaS API - North America ? Operational
SaaS API - Singapore ? Operational
SaaS API - Frankfurt ? Operational
SaaS API - India ? Operational
SaaS API - Australia ? Operational
SaaS API - London ? Operational
SaaS API - Japan ? Operational
FedRAMP Moderate IL2 Operational
90 days ago
100.0 % uptime
Today
Data Security (SaaS Inline) Under Maintenance
90 days ago
100.0 % uptime
Today
FedRAMP Moderate IL2 Operational
90 days ago
100.0 % uptime
Today
SaaS Inline - North America Operational
FedRAMP High IL4 Operational
90 days ago
100.0 % uptime
Today
SaaS Inline - Singapore Operational
90 days ago
100.0 % uptime
Today
SaaS Inline - Japan Operational
90 days ago
100.0 % uptime
Today
SaaS Inline - Australia Operational
90 days ago
100.0 % uptime
Today
SaaS Inline - London Under Maintenance
90 days ago
100.0 % uptime
Today
SaaS Inline - Frankfurt Operational
90 days ago
100.0 % uptime
Today
SaaS Inline - India Operational
90 days ago
100.0 % uptime
Today
Data Security (SSPM) Operational
90 days ago
100.0 % uptime
Today
SSPM - North America ? Operational
90 days ago
100.0 % uptime
Today
SSPM - Frankfurt ? Operational
90 days ago
100.0 % uptime
Today
SSPM - Singapore Operational
90 days ago
100.0 % uptime
Today
SSPM - India Operational
90 days ago
100.0 % uptime
Today
SSPM - Australia Operational
90 days ago
100.0 % uptime
Today
SSPM - London Operational
90 days ago
100.0 % uptime
Today
SSPM - Japan Operational
90 days ago
100.0 % uptime
Today
FedRAMP Moderate IL2 Operational
90 days ago
100.0 % uptime
Today
FedRAMP High IL4 Operational
90 days ago
100.0 % uptime
Today
Data Security (Email DLP) Operational
90 days ago
100.0 % uptime
Today
Email DLP - North America Operational
90 days ago
100.0 % uptime
Today
Email DLP - Frankfurt Operational
90 days ago
100.0 % uptime
Today
Email DLP - Singapore Operational
90 days ago
100.0 % uptime
Today
DLP ? Operational
90 days ago
100.0 % uptime
Today
APAC (Mumbai) - Prisma SaaS ? Operational
90 days ago
100.0 % uptime
Today
APAC (Singapore) - Prisma SaaS Operational
90 days ago
100.0 % uptime
Today
APAC (Tokyo) - Prisma Access Operational
90 days ago
100.0 % uptime
Today
Americas (Canada) - Prisma Access Operational
90 days ago
100.0 % uptime
Today
Americas (US East) - Prisma Cloud ? Operational
90 days ago
100.0 % uptime
Today
Americas (US West) - Prisma SaaS ? Operational
90 days ago
100.0 % uptime
Today
EMEA (Frankfurt) - Prisma SaaS Operational
90 days ago
100.0 % uptime
Today
EMEA (London) - Prisma SaaS Operational
90 days ago
100.0 % uptime
Today
DLP (NGFW) APAC Operational
90 days ago
100.0 % uptime
Today
DLP (NGFW) EU Operational
90 days ago
100.0 % uptime
Today
DLP (NGFW) NAM Operational
90 days ago
100.0 % uptime
Today
Prisma Access DLP ? Operational
90 days ago
100.0 % uptime
Today
Prisma Cloud Under Maintenance
90 days ago
99.98 % uptime
Today
Americas - US - app.prismacloud.io Operational
90 days ago
100.0 % uptime
Today
Americas - US - app2.prismacloud.io Operational
90 days ago
100.0 % uptime
Today
Americas - US - app3.prismacloud.io Operational
90 days ago
100.0 % uptime
Today
Americas - US - app4.prismacloud.io Operational
90 days ago
100.0 % uptime
Today
Americas - US - app.gov.prismacloud.io Operational
90 days ago
100.0 % uptime
Today
Americas - Canada - app.ca.prismacloud.io Operational
90 days ago
99.77 % uptime
Today
Europe - app.eu.prismacloud.io Operational
90 days ago
100.0 % uptime
Today
Europe - app2.eu.prismacloud.io Operational
90 days ago
100.0 % uptime
Today
United Kingdom - UK - app.uk.prismacloud.io Operational
90 days ago
100.0 % uptime
Today
France - FR - app.fr.prismacloud.io Operational
90 days ago
100.0 % uptime
Today
China - app.prismacloud.cn Operational
90 days ago
100.0 % uptime
Today
Asia Pacific - Singapore - app.sg.prismacloud.io Under Maintenance
90 days ago
100.0 % uptime
Today
Asia Pacific - India - app.ind.prismacloud.io Operational
90 days ago
100.0 % uptime
Today
Asia Pacific - Japan - app.jp.prismacloud.io Operational
90 days ago
100.0 % uptime
Today
Asia Pacific - Australia - app.anz.prismacloud.io Operational
90 days ago
100.0 % uptime
Today
Asia Pacific - Indonesia - app.id.prismacloud.io Operational
90 days ago
100.0 % uptime
Today
Prisma Cloud Application Security Operational
90 days ago
100.0 % uptime
Today
Prisma Cloud Data Security - Americas ? Operational
90 days ago
100.0 % uptime
Today
Prisma Cloud Data Security - European Union ? Operational
90 days ago
100.0 % uptime
Today
Prisma Cloud Compute ( CWP ) Operational
90 days ago
100.0 % uptime
Today
Americas - US - app.prismacloud.io Operational
90 days ago
100.0 % uptime
Today
Americas - US - app2.prismacloud.io Operational
90 days ago
100.0 % uptime
Today
Americas - US - app3.prismacloud.io Operational
90 days ago
100.0 % uptime
Today
Americas - US - app4.prismacloud.io Operational
90 days ago
100.0 % uptime
Today
Americas - US - app.gov.prismacloud.io ? Operational
90 days ago
100.0 % uptime
Today
Americas - Canada - app.ca.prismacloud.io Operational
90 days ago
100.0 % uptime
Today
Europe - app.eu.prismacloud.io Operational
90 days ago
100.0 % uptime
Today
Europe - app2.eu.prismacloud.io Operational
90 days ago
100.0 % uptime
Today
Asia Pacific - Australia - app.anz.prismacloud.io Operational
90 days ago
100.0 % uptime
Today
Asia Pacific - Singapore - app.sg.prismacloud.io Operational
90 days ago
100.0 % uptime
Today
United Kingdom - UK - app.uk.prismacloud.io Operational
90 days ago
100.0 % uptime
Today
Asia Pacific - Japan - app.jp.prismacloud.io Operational
90 days ago
100.0 % uptime
Today
France - FR - app.fr.prismacloud.io Operational
90 days ago
100.0 % uptime
Today
Asia Pacific - India - app.ind.prismacloud.io Operational
90 days ago
100.0 % uptime
Today
Asia Pacific - Indonesia - app.id.prismacloud.io Operational
90 days ago
100.0 % uptime
Today
Prisma Access ? Operational
90 days ago
100.0 % uptime
Today
Americas-Argentina Operational
90 days ago
100.0 % uptime
Today
Americas-Bolivia Operational
90 days ago
100.0 % uptime
Today
Americas-Brazil Central Operational
90 days ago
100.0 % uptime
Today
Americas-Brazil East Operational
90 days ago
100.0 % uptime
Today
Americas-Brazil South Operational
90 days ago
100.0 % uptime
Today
Americas-Canada Central Operational
90 days ago
100.0 % uptime
Today
Americas-Canada East Operational
90 days ago
100.0 % uptime
Today
Americas-Canada West Operational
90 days ago
100.0 % uptime
Today
Americas-Chile Operational
90 days ago
100.0 % uptime
Today
Americas-Colombia Operational
90 days ago
100.0 % uptime
Today
Americas-Costa Rica Operational
90 days ago
100.0 % uptime
Today
Americas-Ecuador Operational
90 days ago
100.0 % uptime
Today
Americas-Mexico Central Operational
90 days ago
100.0 % uptime
Today
Americas-Mexico West Operational
90 days ago
100.0 % uptime
Today
Americas-Panama Operational
90 days ago
100.0 % uptime
Today
Americas-Paraguay Operational
90 days ago
100.0 % uptime
Today
Americas-Peru Operational
90 days ago
100.0 % uptime
Today
Americas-US Central Operational
90 days ago
100.0 % uptime
Today
Americas-US East Operational
90 days ago
100.0 % uptime
Today
Americas-US Northeast Operational
90 days ago
100.0 % uptime
Today
Americas-US Northwest Operational
90 days ago
100.0 % uptime
Today
Americas-US South Operational
90 days ago
100.0 % uptime
Today
Americas-US Southeast Operational
90 days ago
100.0 % uptime
Today
Americas-US Southwest Operational
90 days ago
100.0 % uptime
Today
Americas-US West Operational
90 days ago
100.0 % uptime
Today
Americas-Venezuela Operational
90 days ago
100.0 % uptime
Today
APAC-Australia East Operational
90 days ago
100.0 % uptime
Today
APAC-Australia South Operational
90 days ago
100.0 % uptime
Today
APAC-Australia Southeast Operational
90 days ago
100.0 % uptime
Today
APAC-Bangladesh Operational
90 days ago
100.0 % uptime
Today
APAC-Cambodia Operational
90 days ago
100.0 % uptime
Today
APAC-Hong Kong Operational
90 days ago
100.0 % uptime
Today
APAC-India North Operational
90 days ago
100.0 % uptime
Today
APAC-India South Operational
90 days ago
100.0 % uptime
Today
APAC-India West Operational
90 days ago
100.0 % uptime
Today
APAC-Indonesia Operational
90 days ago
100.0 % uptime
Today
APAC-Japan Central Operational
90 days ago
100.0 % uptime
Today
APAC-Japan South Operational
90 days ago
100.0 % uptime
Today
APAC-Malaysia Operational
90 days ago
100.0 % uptime
Today
APAC-Myanmar Operational
90 days ago
100.0 % uptime
Today
APAC-New Zealand Operational
90 days ago
100.0 % uptime
Today
APAC-Pakistan South Operational
90 days ago
100.0 % uptime
Today
APAC-Pakistan West Operational
90 days ago
100.0 % uptime
Today
APAC-Papua New Guinea Operational
90 days ago
100.0 % uptime
Today
APAC-Philippines Operational
90 days ago
100.0 % uptime
Today
APAC-Singapore Operational
90 days ago
100.0 % uptime
Today
APAC-South Korea Operational
90 days ago
100.0 % uptime
Today
APAC-Taiwan Operational
90 days ago
100.0 % uptime
Today
APAC-Thailand Operational
90 days ago
100.0 % uptime
Today
APAC-Vietnam Operational
90 days ago
100.0 % uptime
Today
EMEA-Andorra Operational
90 days ago
100.0 % uptime
Today
EMEA-Austria Operational
90 days ago
100.0 % uptime
Today
EMEA-Belarus Operational
90 days ago
100.0 % uptime
Today
EMEA-Belgium Operational
90 days ago
100.0 % uptime
Today
EMEA-Bulgaria Operational
90 days ago
100.0 % uptime
Today
EMEA-Croatia Operational
90 days ago
100.0 % uptime
Today
EMEA-Czech Republic Operational
90 days ago
100.0 % uptime
Today
EMEA-Denmark Operational
90 days ago
100.0 % uptime
Today
EMEA-Finland Operational
90 days ago
100.0 % uptime
Today
EMEA-France North Operational
90 days ago
100.0 % uptime
Today
EMEA-France South Operational
90 days ago
100.0 % uptime
Today
EMEA-Germany Central Operational
90 days ago
100.0 % uptime
Today
EMEA-Germany North Operational
90 days ago
100.0 % uptime
Today
EMEA-Germany South Operational
90 days ago
100.0 % uptime
Today
EMEA-Greece Operational
90 days ago
100.0 % uptime
Today
EMEA-Hungary Operational
90 days ago
100.0 % uptime
Today
EMEA-Ireland Operational
90 days ago
100.0 % uptime
Today
EMEA-Italy Operational
90 days ago
100.0 % uptime
Today
EMEA-Liechtenstein Operational
90 days ago
100.0 % uptime
Today
EMEA-Lithuania Operational
90 days ago
100.0 % uptime
Today
EMEA-Luxembourg Operational
90 days ago
100.0 % uptime
Today
EMEA-Moldova Operational
90 days ago
100.0 % uptime
Today
EMEA-Monaco Operational
90 days ago
100.0 % uptime
Today
EMEA-Netherlands Central Operational
90 days ago
100.0 % uptime
Today
EMEA-Netherlands South Operational
90 days ago
100.0 % uptime
Today
EMEA-Norway Operational
90 days ago
100.0 % uptime
Today
EMEA-Poland Operational
90 days ago
100.0 % uptime
Today
EMEA-Portugal Operational
90 days ago
100.0 % uptime
Today
EMEA-Romania Operational
90 days ago
100.0 % uptime
Today
EMEA-Russia Central Operational
90 days ago
100.0 % uptime
Today
EMEA-Russia Northwest Operational
90 days ago
100.0 % uptime
Today
EMEA-Slovakia Operational
90 days ago
100.0 % uptime
Today
EMEA-Slovenia Operational
90 days ago
100.0 % uptime
Today
EMEA-Spain Central Operational
90 days ago
100.0 % uptime
Today
EMEA-Spain East Operational
90 days ago
100.0 % uptime
Today
EMEA-Sweden Operational
90 days ago
100.0 % uptime
Today
EMEA-Switzerland Operational
90 days ago
100.0 % uptime
Today
EMEA-UK Operational
90 days ago
100.0 % uptime
Today
EMEA-Ukraine Operational
90 days ago
100.0 % uptime
Today
EMEA-Uzbekistan Operational
90 days ago
100.0 % uptime
Today
EMEA-Kenya Operational
90 days ago
100.0 % uptime
Today
EMEA-Nigeria Operational
90 days ago
100.0 % uptime
Today
EMEA-South Africa Central Operational
90 days ago
100.0 % uptime
Today
EMEA-South Africa West Operational
90 days ago
100.0 % uptime
Today
EMEA-Egypt Operational
90 days ago
100.0 % uptime
Today
EMEA-Israel Operational
90 days ago
100.0 % uptime
Today
EMEA-Jordan Operational
90 days ago
100.0 % uptime
Today
EMEA-Kuwait Operational
90 days ago
100.0 % uptime
Today
EMEA-Saudi Arabia Operational
90 days ago
100.0 % uptime
Today
EMEA-Turkey Operational
90 days ago
100.0 % uptime
Today
EMEA-United Arab Emirates Operational
90 days ago
100.0 % uptime
Today
Americas-Brazil South (Location on-boarded prior to version 1.4) Operational
90 days ago
100.0 % uptime
Today
Americas-Canada East (Location on-boarded prior to version 1.4) Operational
90 days ago
100.0 % uptime
Today
Americas-US Central (Location on-boarded prior to version 1.4) Operational
90 days ago
100.0 % uptime
Today
Americas-US East (Location on-boarded prior to version 1.4) Operational
90 days ago
100.0 % uptime
Today
Americas-US Northwest (Location on-boarded prior to version 1.4) Operational
90 days ago
100.0 % uptime
Today
Americas-US West (Location on-boarded prior to version 1.4) Operational
90 days ago
100.0 % uptime
Today
APAC-Australia Southeast (Location on-boarded prior to version 1.4) Operational
90 days ago
100.0 % uptime
Today
APAC-India West (Location on-boarded prior to version 1.4) Operational
90 days ago
100.0 % uptime
Today
APAC-Japan Central (Location on-boarded prior to version 1.4) Operational
90 days ago
100.0 % uptime
Today
APAC-Singapore (Location on-boarded prior to version 1.4) Operational
90 days ago
100.0 % uptime
Today
APAC-South Korea (Location on-boarded prior to version 1.4) Operational
90 days ago
100.0 % uptime
Today
EMEA-France North (Location on-boarded prior to version 1.4) Operational
90 days ago
100.0 % uptime
Today
EMEA-Germany Central (Location on-boarded prior to version 1.4) Operational
90 days ago
100.0 % uptime
Today
EMEA-Ireland (Location on-boarded prior to version 1.4) Operational
90 days ago
100.0 % uptime
Today
EMEA-UK (Location on-boarded prior to version 1.4) Operational
90 days ago
100.0 % uptime
Today
Prisma Access - Autonomous DEM Operational
90 days ago
100.0 % uptime
Today
Visit Prisma Access Status - https://sase.status.paloaltonetworks.com ? Operational
Prisma Access - Insights ? Operational
90 days ago
100.0 % uptime
Today
Hub ? Operational
90 days ago
99.98 % uptime
Today
Strata Cloud Manager ? Operational
90 days ago
100.0 % uptime
Today
Prisma Access Agent Manager Operational
90 days ago
100.0 % uptime
Today
Cloud Identity Engine Operational
90 days ago
100.0 % uptime
Today
United States - Americas Operational
90 days ago
100.0 % uptime
Today
United States - Government Operational
90 days ago
100.0 % uptime
Today
Netherlands - Europe Operational
90 days ago
100.0 % uptime
Today
United Kingdom Operational
90 days ago
100.0 % uptime
Today
Singapore Operational
90 days ago
100.0 % uptime
Today
Canada Operational
90 days ago
100.0 % uptime
Today
Japan Operational
90 days ago
100.0 % uptime
Today
Australia Operational
90 days ago
100.0 % uptime
Today
Germany Operational
90 days ago
100.0 % uptime
Today
India Operational
90 days ago
100.0 % uptime
Today
Switzerland Operational
90 days ago
100.0 % uptime
Today
Spain Operational
90 days ago
100.0 % uptime
Today
Italy Operational
90 days ago
100.0 % uptime
Today
France Operational
90 days ago
100.0 % uptime
Today
Poland Operational
90 days ago
100.0 % uptime
Today
China Operational
90 days ago
100.0 % uptime
Today
Taiwan Operational
90 days ago
100.0 % uptime
Today
Qatar Operational
90 days ago
100.0 % uptime
Today
Israel Operational
90 days ago
100.0 % uptime
Today
Indonesia Operational
90 days ago
100.0 % uptime
Today
Saudi Arabia Operational
90 days ago
100.0 % uptime
Today
South Korea Operational
90 days ago
100.0 % uptime
Today
IoT/OT Security Operational
90 days ago
100.0 % uptime
Today
Australia Operational
90 days ago
100.0 % uptime
Today
Canada Operational
90 days ago
100.0 % uptime
Today
Germany Operational
90 days ago
100.0 % uptime
Today
Japan Operational
90 days ago
100.0 % uptime
Today
Singapore Operational
90 days ago
100.0 % uptime
Today
Switzerland Operational
90 days ago
100.0 % uptime
Today
United Kingdom Operational
90 days ago
100.0 % uptime
Today
United States Operational
90 days ago
100.0 % uptime
Today
United States - Government Operational
90 days ago
100.0 % uptime
Today
PAN-DB Cloud Operational
90 days ago
100.0 % uptime
Today
Americas - US East Operational
90 days ago
100.0 % uptime
Today
Americas - US Central Operational
90 days ago
100.0 % uptime
Today
Americas - US West Operational
90 days ago
100.0 % uptime
Today
EMEA - Netherlands Operational
90 days ago
100.0 % uptime
Today
APAC - Singapore Operational
90 days ago
100.0 % uptime
Today
APAC - Tokyo Operational
90 days ago
100.0 % uptime
Today
WildFire Under Maintenance
90 days ago
100.0 % uptime
Today
WildFire Global Cloud Operational
90 days ago
100.0 % uptime
Today
WildFire Europe Cloud Operational
90 days ago
100.0 % uptime
Today
WildFire Singapore Cloud Operational
90 days ago
100.0 % uptime
Today
WildFire Japan Cloud Operational
90 days ago
100.0 % uptime
Today
WildFire UK Cloud Operational
90 days ago
100.0 % uptime
Today
WildFire U.S. Government Cloud ? Operational
90 days ago
100.0 % uptime
Today
WildFire Canada Cloud Operational
90 days ago
100.0 % uptime
Today
WildFire Australia Cloud Operational
90 days ago
100.0 % uptime
Today
WildFire Germany Cloud Operational
90 days ago
100.0 % uptime
Today
WildFire India Cloud Operational
90 days ago
100.0 % uptime
Today
WildFire Switzerland Cloud Operational
90 days ago
100.0 % uptime
Today
WildFire Poland Cloud Operational
90 days ago
100.0 % uptime
Today
WildFire Indonesia Cloud Operational
90 days ago
100.0 % uptime
Today
WildFire Taiwan Cloud Operational
90 days ago
100.0 % uptime
Today
WildFire France Cloud Under Maintenance
90 days ago
100.0 % uptime
Today
WildFire Qatar Cloud Operational
90 days ago
100.0 % uptime
Today
WildFire South Korea Cloud Operational
90 days ago
100.0 % uptime
Today
WildFire Israel Cloud Operational
90 days ago
100.0 % uptime
Today
WildFire Saudi Arabia Cloud Operational
90 days ago
100.0 % uptime
Today
WildFire Italy Cloud Operational
90 days ago
100.0 % uptime
Today
Wildfire Spain Cloud Operational
90 days ago
100.0 % uptime
Today
WildFire AWF PubSec Cloud(FRM) ? Operational
90 days ago
100.0 % uptime
Today
WildFire AWF GovCloud(FRH) ? Operational
90 days ago
100.0 % uptime
Today
WildFire South Africa Cloud Operational
90 days ago
100.0 % uptime
Today
WildFire EU Regulated Cloud ? Operational
90 days ago
100.0 % uptime
Today
Zero Touch Provisioning (ZTP) Service Operational
90 days ago
100.0 % uptime
Today
Strata Cloud Manager Operational
90 days ago
100.0 % uptime
Today
Europe Germany Operational
90 days ago
100.0 % uptime
Today
United States - AMERICAS Operational
90 days ago
100.0 % uptime
Today
Australia Operational
90 days ago
100.0 % uptime
Today
Europe United Kingdom Operational
90 days ago
100.0 % uptime
Today
Singapore Operational
90 days ago
100.0 % uptime
Today
Japan Operational
90 days ago
100.0 % uptime
Today
India Operational
90 days ago
100.0 % uptime
Today
EDL Hosting Service ? Operational
90 days ago
100.0 % uptime
Today
Content Updates Operational
90 days ago
100.0 % uptime
Today
Content Updates (Dynamic) ? Operational
90 days ago
100.0 % uptime
Today
Content Updates (Static) ? Operational
90 days ago
100.0 % uptime
Today
Okyo Operational
90 days ago
100.0 % uptime
Today
Cloudservice ? Operational
90 days ago
100.0 % uptime
Today
Okyo site Operational
90 days ago
100.0 % uptime
Today
Cloud NGFW for AWS Operational
90 days ago
100.0 % uptime
Today
N.California(us-west-1) Operational
90 days ago
100.0 % uptime
Today
N.Virginia(us-east-1) Operational
90 days ago
100.0 % uptime
Today
Ohio(us-east-2) Operational
90 days ago
100.0 % uptime
Today
Oregon(us-west-2) Operational
90 days ago
100.0 % uptime
Today
Canada(ca-central-1) Operational
90 days ago
100.0 % uptime
Today
Ireland(eu-west-1) Operational
90 days ago
100.0 % uptime
Today
London(eu-west-2) Operational
90 days ago
100.0 % uptime
Today
Paris(eu-west-3) Operational
90 days ago
100.0 % uptime
Today
Frankfurt(eu-central-1) Operational
90 days ago
100.0 % uptime
Today
Stockholm(eu-north-1) Operational
90 days ago
100.0 % uptime
Today
Milan(eu-south-1) Operational
90 days ago
100.0 % uptime
Today
Singapore(ap-southeast-1) Operational
90 days ago
100.0 % uptime
Today
Sydney(ap-southeast-2) Operational
90 days ago
100.0 % uptime
Today
Tokyo(ap-northeast-1) Operational
90 days ago
100.0 % uptime
Today
Osaka(ap-northeast-3) Operational
90 days ago
100.0 % uptime
Today
Bahrain(me-south-1) Operational
90 days ago
100.0 % uptime
Today
Hong Kong(ap-east-1) Operational
90 days ago
100.0 % uptime
Today
Africa(af-south-1) Operational
90 days ago
100.0 % uptime
Today
Sao Paulo(sa-east-1) Operational
90 days ago
100.0 % uptime
Today
Mumbai(ap-south-1) Operational
90 days ago
100.0 % uptime
Today
Seoul(ap-northeast-2) Operational
90 days ago
100.0 % uptime
Today
AIOps-NGFW ? Operational
90 days ago
100.0 % uptime
Today
AIOps-NGFW ? Operational
90 days ago
100.0 % uptime
Today
AI Runtime Security Cloud Operational
90 days ago
100.0 % uptime
Today
United States - Americas Operational
90 days ago
100.0 % uptime
Today
Advanced Threat Prevention (ATP) Operational
90 days ago
99.98 % uptime
Today
United States - Americas ? Operational
90 days ago
99.86 % uptime
Today
Germany ? Operational
90 days ago
100.0 % uptime
Today
Singapore ? Operational
90 days ago
100.0 % uptime
Today
United Kingdom ? Operational
90 days ago
100.0 % uptime
Today
India ? Operational
90 days ago
100.0 % uptime
Today
France ? Operational
90 days ago
100.0 % uptime
Today
Japan ? Operational
90 days ago
100.0 % uptime
Today
Canada ? Operational
90 days ago
100.0 % uptime
Today
Australia ? Operational
90 days ago
100.0 % uptime
Today
Switzerland Operational
90 days ago
100.0 % uptime
Today
Israel ? Operational
90 days ago
100.0 % uptime
Today
AppID Cloud Engine (ACE) Operational
90 days ago
100.0 % uptime
Today
United States - Americas ? Operational
90 days ago
100.0 % uptime
Today
Germany ? Operational
90 days ago
100.0 % uptime
Today
Singapore ? Operational
90 days ago
100.0 % uptime
Today
United Kingdom Operational
90 days ago
100.0 % uptime
Today
India Operational
90 days ago
100.0 % uptime
Today
Advanced URL Filtering (AUF) Operational
90 days ago
100.0 % uptime
Today
United States - Americas Operational
90 days ago
100.0 % uptime
Today
Germany Operational
90 days ago
100.0 % uptime
Today
Singapore Operational
90 days ago
100.0 % uptime
Today
United Kingdom Operational
90 days ago
100.0 % uptime
Today
India Operational
90 days ago
100.0 % uptime
Today
France Operational
90 days ago
100.0 % uptime
Today
Australia Operational
90 days ago
100.0 % uptime
Today
Canada Operational
90 days ago
100.0 % uptime
Today
Japan Operational
90 days ago
100.0 % uptime
Today
Switzerland Operational
90 days ago
100.0 % uptime
Today
DNS Security Operational
90 days ago
99.92 % uptime
Today
South Africa Operational
90 days ago
100.0 % uptime
Today
Middle East Operational
90 days ago
100.0 % uptime
Today
France Operational
90 days ago
100.0 % uptime
Today
Japan Operational
90 days ago
100.0 % uptime
Today
Singapore Operational
90 days ago
100.0 % uptime
Today
Australia Operational
90 days ago
100.0 % uptime
Today
UK Operational
90 days ago
100.0 % uptime
Today
Germany ? Operational
90 days ago
100.0 % uptime
Today
Netherlands Operational
90 days ago
100.0 % uptime
Today
United States - Iowa Operational
90 days ago
100.0 % uptime
Today
United States - Northern Virginia Operational
90 days ago
100.0 % uptime
Today
United States - Oregon Operational
90 days ago
100.0 % uptime
Today
Canada Operational
90 days ago
100.0 % uptime
Today
Brazil Operational
90 days ago
100.0 % uptime
Today
United States - California ? Operational
90 days ago
100.0 % uptime
Today
Hong Kong ? Operational
90 days ago
98.65 % uptime
Today
India Operational
90 days ago
100.0 % uptime
Today
Customer Support Portal ? Operational
90 days ago
99.95 % uptime
Today
Cloud NGFW for Azure ? Operational
90 days ago
100.0 % uptime
Today
australiaeast Operational
90 days ago
100.0 % uptime
Today
australiasoutheast Operational
90 days ago
100.0 % uptime
Today
canadacentral Operational
90 days ago
100.0 % uptime
Today
centralus Operational
90 days ago
100.0 % uptime
Today
eastasia Operational
90 days ago
100.0 % uptime
Today
eastus Operational
90 days ago
100.0 % uptime
Today
eastus2 Operational
90 days ago
100.0 % uptime
Today
northeurope Operational
90 days ago
100.0 % uptime
Today
uksouth Operational
90 days ago
100.0 % uptime
Today
ukwest Operational
90 days ago
100.0 % uptime
Today
westeurope Operational
90 days ago
100.0 % uptime
Today
westus Operational
90 days ago
100.0 % uptime
Today
westus2 Operational
90 days ago
100.0 % uptime
Today
westus3 Operational
90 days ago
100.0 % uptime
Today
brazilsouth Operational
90 days ago
100.0 % uptime
Today
japaneast Operational
90 days ago
100.0 % uptime
Today
northcentralus Operational
90 days ago
100.0 % uptime
Today
southeastasia Operational
90 days ago
100.0 % uptime
Today
Threat Vault Operational
90 days ago
100.0 % uptime
Today
Threat Vault API - Asia Operational
90 days ago
100.0 % uptime
Today
Threat Vault API - EU Operational
90 days ago
100.0 % uptime
Today
Threat Vault API - US Operational
90 days ago
100.0 % uptime
Today
Threat Vault Web Portal Operational
90 days ago
100.0 % uptime
Today
live.paloaltonetworks.com ? Operational
AI Runtime Security API ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

Prisma Cloud [APP.JP]: 25.6.1 Scheduled Release Jun 10, 2025 15:30-19:30 UTC

We will be undergoing scheduled maintenance during this time.
Posted on Jun 09, 2025 - 17:19 UTC

SaaS inline threats backend upgrade Jun 10, 2025 17:00-18:00 UTC

We are upgrading our backend system. It will lead to service disruption during maintenance window.
Posted on Jun 09, 2025 - 23:59 UTC

SaaS inline threats backend upgrade Jun 10, 2025 18:00-19:00 UTC

We are upgrading our backend system. It will lead to service disruption during maintenance window for all regions.
Posted on Jun 10, 2025 - 00:00 UTC

SaaS inline threats backend upgrade Jun 10, 2025 20:00-21:00 UTC

We are upgrading our backend system. It will lead to service disruption during maintenance window.
Posted on Jun 10, 2025 - 00:01 UTC

SaaS inline threats backend upgrade Jun 10, 2025 21:00-22:00 UTC

We are upgrading our backend system. It will lead to service disruption during maintenance window.
Posted on Jun 10, 2025 - 00:03 UTC

Prisma Cloud [APP.FR]: 25.6.1 Scheduled Release Jun 10, 2025 21:30 - Jun 11, 2025 01:30 UTC

We will be undergoing scheduled maintenance during this time.
Posted on Jun 09, 2025 - 17:20 UTC

SaaS inline threats backend upgrade Jun 11, 2025 02:00-03:00 UTC

We are upgrading our backend system. It will lead to service disruption during maintenance window.
Posted on Jun 10, 2025 - 00:04 UTC

SaaS inline threats backend upgrade Jun 11, 2025 03:00-04:00 UTC

We are upgrading our backend system. It will lead to service disruption during maintenance window for all regions.
Posted on Jun 10, 2025 - 03:09 UTC

Prisma Cloud [APP]: 25.6.1 Scheduled Release Jun 11, 2025 03:30-09:30 UTC

We will be undergoing scheduled maintenance during this time.
Posted on Jun 09, 2025 - 17:22 UTC

SaaS inline threats backend upgrade Jun 11, 2025 04:00-05:00 UTC

Scheduled - We are upgrading our backend system. It will lead to service disruption during maintenance window.
Jun 10, 2025 - 00:06 UTC

Prisma Cloud [APP.IND]: 25.6.1 scheduled release Jun 11, 2025 16:30-20:30 UTC

We will be undergoing scheduled maintenance during this time.
Posted on Jun 09, 2025 - 18:37 UTC

Prisma Cloud [APP.CA]: 25.6.1 Scheduled Release Jun 12, 2025 05:00-09:00 UTC

We will be undergoing scheduled maintenance during this time.
Posted on Jun 09, 2025 - 17:24 UTC

Prisma Cloud [APP.CN]: 25.6.1 Scheduled Release Jun 12, 2025 12:00-16:00 UTC

We will be undergoing scheduled maintenance during this time.
Posted on Jun 09, 2025 - 17:26 UTC

Prisma Cloud [APP.ANZ]: 25.6.1 Scheduled Release Jun 12, 2025 16:00-20:00 UTC

We will be undergoing scheduled maintenance during this time.
Posted on Jun 09, 2025 - 17:27 UTC

Scheduled Maintenance for Cortex XDR / XSIAM / XSOAR 8 / XPANSE in America, Canada, Singapore, Indonesia, India, Australia, Taiwan, Korea and Japan Region Jun 15, 2025 06:00-14:00 UTC

We are planning a service maintenance for Cortex XDR / XSIAM / XSOAR 8 / XPANSE in America, Canada, Singapore, Indonesia, India, Australia, Taiwan, Korea and Japan region. The maintenance is scheduled for June 15th from 6:00AM UTC to 2:00PM UTC. During this window, the service may be unavailable for a maximum of 60 minutes. However, if you are experiencing unusual activity in your environment, please contact our Support - https://www.paloaltonetworks.com/company/contact-support.
Posted on May 22, 2025 - 09:59 UTC

Scheduled Maintenance for Cortex XDR / XSIAM / XSOAR 8 / XPANSE in Europe, Germany, Switzerland, Poland, Qatar, Israel, France, Saudi Arabia, Spain, Italy, South Africa and United Kingdom Regions Jun 15, 2025 12:00-20:00 UTC

We are planning a service maintenance for Cortex XDR / XSIAM / XSOAR 8 / XPANSE in Europe, Germany, Switzerland, Poland, Qatar, Israel, France, Saudi Arabia, Spain, Italy, South Africa and United Kingdom regions. The maintenance is scheduled for June 15th from noon UTC to 8:00PM UTC. During this window, the service may be unavailable for a maximum of 60 minutes. However, if you are experiencing unusual activity in your environment, please contact our Support - https://www.paloaltonetworks.com/company/contact-support.
Posted on May 22, 2025 - 10:00 UTC

Prisma Cloud [APP.ID]: 25.6.1 Scheduled Release Jun 16, 2025 16:00-20:00 UTC

We will be undergoing scheduled maintenance during this time.
Posted on Jun 09, 2025 - 17:29 UTC

Prisma Cloud [APP.UK]: 25.6.1 Scheduled Release Jun 16, 2025 20:00 - Jun 17, 2025 00:00 UTC

We will be undergoing scheduled maintenance during this time.
Posted on Jun 09, 2025 - 17:30 UTC

Prisma Cloud [APP2.EU]: 25.6.1 Scheduled Release Jun 17, 2025 22:00 - Jun 18, 2025 04:00 UTC

We will be undergoing scheduled maintenance during this time.
Posted on Jun 09, 2025 - 17:32 UTC

Prisma Cloud [APP3]: 25.6.1 Scheduled Release Jun 18, 2025 04:30-10:30 UTC

We will be undergoing scheduled maintenance during this time.
Posted on Jun 09, 2025 - 17:33 UTC

Prisma Cloud [APP.EU]: 25.6.1 Scheduled Release Jun 18, 2025 22:00 - Jun 19, 2025 04:00 UTC

We will be undergoing scheduled maintenance during this time.
Posted on Jun 09, 2025 - 17:34 UTC

Prisma Cloud [APP2]: 25.6.1 Scheduled Release Jun 19, 2025 04:30-10:30 UTC

We will be undergoing scheduled maintenance during this time.
Posted on Jun 09, 2025 - 17:35 UTC

Scheduled Maintenance for Cortex XDR / XSIAM / XSOAR 8 / XPANSE in America, Canada, Singapore, Indonesia, India, Australia, Taiwan, Korea and Japan Region Jun 22, 2025 06:00-14:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
May 22, 2025 - 10:06 UTC
Scheduled - We are planning a service maintenance for Cortex XDR / XSIAM / XSOAR 8 / XPANSE in America, Canada, Singapore, Indonesia, India, Australia, Taiwan, Korea and Japan region. The maintenance is scheduled for June 22th from 6:00AM UTC to 2:00PM UTC. During this window, the service may be unavailable for a maximum of 60 minutes. However, if you are experiencing unusual activity in your environment, please contact our Support - https://www.paloaltonetworks.com/company/contact-support.
May 22, 2025 - 10:01 UTC

Scheduled Maintenance for Cortex XDR / XSIAM / XSOAR 8 / XPANSE in America Government Region Jun 22, 2025 06:00-14:00 UTC

We are planning a service maintenance for Cortex XDR / XSIAM / XSOAR 8 / XPANSE in America Government region. The maintenance is scheduled for June 22th from 6:00AM UTC to 2:00PM UTC. During this window, the service may be unavailable for a maximum of 60 minutes. However, if you are experiencing unusual activity in your environment, please contact our Support - https://www.paloaltonetworks.com/company/contact-support.
Posted on May 22, 2025 - 10:04 UTC

Scheduled Maintenance for Cortex XDR / XSIAM / XSOAR 8 / XPANSE in Europe, Germany, Switzerland, Poland, Qatar, Israel, France, Saudi Arabia, Spain, Italy, South Africa and United Kingdom Regions Jun 22, 2025 12:00-20:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
May 22, 2025 - 10:06 UTC
Scheduled - We are planning a service maintenance for Cortex XDR / XSIAM / XSOAR 8 / XPANSE in Europe, Germany, Switzerland, Poland, Qatar, Israel, France, Saudi Arabia, Spain, Italy, South Africa and United Kingdom regions. The maintenance is scheduled for June 22th from noon UTC to 8:00PM UTC. During this window, the service may be unavailable for a maximum of 60 minutes. However, if you are experiencing unusual activity in your environment, please contact our Support - https://www.paloaltonetworks.com/company/contact-support.
May 22, 2025 - 10:03 UTC

Prisma Cloud [APP.GOV]: 25.6.1 Scheduled Release Jun 24, 2025 00:00-04:00 UTC

We will be undergoing scheduled maintenance during this time.
Posted on Jun 09, 2025 - 17:36 UTC

Prisma Cloud [APP4]: 25.6.1 Scheduled Release Jun 26, 2025 04:30-10:30 UTC

We will be undergoing scheduled maintenance during this time.
Posted on Jun 09, 2025 - 17:37 UTC

Scheduled Maintenance for Cortex XDR / XSIAM / XSOAR 8 / XPANSE in America, Canada, Singapore, Indonesia, India, Australia, Taiwan, Korea and Japan Region Jun 29, 2025 06:00-14:00 UTC

We are planning a service maintenance for Cortex XDR / XSIAM / XSOAR 8 / XPANSE in America, Canada, Singapore, Indonesia, India, Australia, Taiwan, Korea and Japan region. The maintenance is scheduled for June 29th from 6:00AM UTC to 2:00PM UTC. During this window, the service may be unavailable for a maximum of 60 minutes. However, if you are experiencing unusual activity in your environment, please contact our Support - https://www.paloaltonetworks.com/company/contact-support.
Posted on May 22, 2025 - 10:08 UTC

Scheduled Maintenance for Cortex XDR / XSIAM / XSOAR 8 / XPANSE in Europe, Germany, Switzerland, Poland, Qatar, Israel, France, Saudi Arabia, Spain, Italy, South Africa and United Kingdom Regions Jun 29, 2025 12:00-20:00 UTC

We are planning a service maintenance for Cortex XDR / XSIAM / XSOAR 8 / XPANSE in Europe, Germany, Switzerland, Poland, Qatar, Israel, France, Saudi Arabia, Spain, Italy, South Africa and United Kingdom regions. The maintenance is scheduled for June 29th from noon UTC to 8:00PM UTC. During this window, the service may be unavailable for a maximum of 60 minutes. However, if you are experiencing unusual activity in your environment, please contact our Support - https://www.paloaltonetworks.com/company/contact-support.
Posted on May 22, 2025 - 10:10 UTC
Jun 10, 2025
Resolved - This incident has been resolved.
Jun 10, 09:19 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 10, 09:00 UTC
Identified - The issue has been identified and a fix is being implemented.
Jun 10, 08:11 UTC
Update - We are continuing to investigate this issue.
Jun 10, 07:38 UTC
Investigating - We are currently investigating this issue.
Jun 10, 07:37 UTC
Jun 9, 2025

No incidents reported.

Jun 8, 2025
Completed - The scheduled maintenance has been completed.
Jun 8, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 12:00 UTC
Scheduled - We are planning a service maintenance for Cortex XDR / XSIAM / XSOAR 8 / XPANSE in Europe, Germany, Switzerland, Poland, Qatar, Israel, France, Saudi Arabia, Spain, Italy, South Africa and United Kingdom regions. The maintenance is scheduled for June 8th from noon UTC to 8:00PM UTC. During this window, the service may be unavailable for a maximum of 60 minutes. However, if you are experiencing unusual activity in your environment, please contact our Support - https://www.paloaltonetworks.com/company/contact-support.
May 22, 09:57 UTC
Completed - The scheduled maintenance has been completed.
Jun 8, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 06:01 UTC
Scheduled - We are planning a service maintenance for Cortex XDR / XSIAM / XSOAR 8 / XPANSE in America Government region. The maintenance is scheduled for June 8th from 6:00AM UTC to 5:00PM UTC. During this window, the service may be unavailable for a maximum of 60 minutes. However, if you are experiencing unusual activity in your environment, please contact our Support - https://www.paloaltonetworks.com/company/contact-support.
May 22, 09:58 UTC
Completed - The scheduled maintenance has been completed.
Jun 8, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 06:00 UTC
Scheduled - We are planning a service maintenance for Cortex XDR / XSIAM / XSOAR 8 / XPANSE in America, Canada, Singapore, Indonesia, India, Australia, Taiwan, Korea and Japan region. The maintenance is scheduled for June 8th from 6:00AM UTC to 2:00PM UTC. During this window, the service may be unavailable for a maximum of 60 minutes. However, if you are experiencing unusual activity in your environment, please contact our Support - https://www.paloaltonetworks.com/company/contact-support.
May 22, 09:54 UTC
Jun 7, 2025
Completed - The scheduled maintenance has been completed.
Jun 7, 00:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 23:30 UTC
Scheduled - We have a scheduled maintenance for FileMgr in United State Region. The maintenance is scheduled for June 6th from 23:30 UTC to June 7th 00:30 UTC. Customers may encounter intermittent disconnections during the maintenance window.
Jun 6, 23:27 UTC
Jun 6, 2025
Resolved - This incident has been resolved.
Jun 6, 06:40 UTC
Monitoring - AutoFocus is currently experiencing a data processing issue affecting WildFire samples. We are actively monitoring and working to resolve this issue and will provide another update in the near future.

Customer Impact: Customers can access the AutoFocus application and API; however, they may experience delays in data availability.

Workaround: We recommend to use WildFire Dashboard in Strata Cloud Manager to get the most up-to-date information.

May 21, 17:43 UTC
Resolved - This incident has been resolved.
Jun 6, 06:40 UTC
Monitoring - A fix has been implemented and we are monitoring the results. see positive results
Apr 8, 11:09 UTC
Investigating - We are currently investigating this issue.
Apr 8, 10:57 UTC
Resolved - This incident has been resolved.
Jun 6, 06:39 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 5, 05:31 UTC
Investigating - The hub is currently experiencing an issue.

Customer Impact: Customer will not be able to login to the HUB portal

Dependent product impact: NA

Workaround: NA

Jun 5, 05:15 UTC
Resolved - This incident has been resolved.
Jun 6, 06:38 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 5, 05:31 UTC
Investigating - Some functions in SCM (e.g., activation, device association, etc.) that require access to the Customer Support Portal are currently unavailable.
Jun 5, 04:58 UTC
Jun 5, 2025
Completed - The scheduled maintenance has been completed.
Jun 5, 22:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 21:30 UTC
Scheduled - We have a planned service maintenance for WildFire Global Cloud on June 05, 2025 from 21:30:00 UTC to 22:30:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

Jun 5, 21:22 UTC
Completed - The scheduled maintenance has been completed.
Jun 5, 22:07 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 21:05 UTC
Scheduled - We have a planned service maintenance for WildFire Saudi Arabia Cloud on June 05, 2025 from 21:05:00 UTC to 22:05:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

Jun 5, 21:01 UTC
Completed - The scheduled maintenance has been completed.
Jun 5, 22:07 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 21:06 UTC
Scheduled - We have a planned service maintenance for WildFire Italy Cloud on June 05, 2025 from 21:05:00 UTC to 22:05:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

Jun 5, 21:01 UTC
Completed - The scheduled maintenance has been completed.
Jun 5, 22:06 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 21:07 UTC
Scheduled - We have a planned service maintenance for WildFire South Africa Cloud on June 05, 2025 from 21:05:00 UTC to 22:05:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

Jun 5, 21:01 UTC
Completed - The scheduled maintenance has been completed.
Jun 5, 22:06 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 21:07 UTC
Scheduled - We have a planned service maintenance for WildFire Israel Cloud on June 05, 2025 from 21:05:00 UTC to 22:05:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

Jun 5, 21:01 UTC
Completed - The scheduled maintenance has been completed.
Jun 5, 22:05 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 21:05 UTC
Scheduled - We have a planned service maintenance for WildFire Spain Cloud on June 05, 2025 from 21:05:00 UTC to 22:05:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

Jun 5, 21:01 UTC
Completed - The scheduled maintenance has been completed.
Jun 5, 22:05 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 21:06 UTC
Scheduled - We have a planned service maintenance for WildFire South Korea Cloud on June 05, 2025 from 21:05:00 UTC to 22:05:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

Jun 5, 21:01 UTC
Completed - The scheduled maintenance has been completed.
Jun 5, 21:47 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 20:47 UTC
Scheduled - We have a planned service maintenance for WildFire Qatar Cloud on June 05, 2025 from 20:45:00 UTC to 21:45:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

Jun 5, 20:40 UTC
Completed - The scheduled maintenance has been completed.
Jun 5, 21:47 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 20:46 UTC
Scheduled - We have a planned service maintenance for WildFire Taiwan Cloud on June 05, 2025 from 20:45:00 UTC to 21:45:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

Jun 5, 20:40 UTC
Completed - The scheduled maintenance has been completed.
Jun 5, 21:46 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 20:46 UTC
Scheduled - We have a planned service maintenance for WildFire France Cloud on June 05, 2025 from 20:45:00 UTC to 21:45:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

Jun 5, 20:40 UTC
Completed - The scheduled maintenance has been completed.
Jun 5, 21:46 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 20:45 UTC
Scheduled - We have a planned service maintenance for WildFire Indonesia Cloud on June 05, 2025 from 20:45:00 UTC to 21:45:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

Jun 5, 20:39 UTC
Completed - The scheduled maintenance has been completed.
Jun 5, 21:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 20:45 UTC
Scheduled - We have a planned service maintenance for WildFire Poland Cloud on June 05, 2025 from 20:45:00 UTC to 21:45:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

Jun 5, 20:39 UTC
Completed - The scheduled maintenance has been completed.
Jun 5, 21:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 20:45 UTC
Scheduled - We have a planned service maintenance for WildFire Switzerland Cloud on June 05, 2025 from 20:45:00 UTC to 21:45:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

Jun 5, 20:39 UTC
Completed - The scheduled maintenance has been completed.
Jun 5, 21:17 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 20:16 UTC
Scheduled - We have a planned service maintenance for WildFire India Cloud on June 05, 2025 from 20:15:00 UTC to 21:15:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

Jun 5, 20:02 UTC
Completed - The scheduled maintenance has been completed.
Jun 5, 21:17 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 20:15 UTC
Scheduled - We have a planned service maintenance for WildFire Canada Cloud on June 05, 2025 from 20:15:00 UTC to 21:15:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

Jun 5, 20:02 UTC
Completed - The scheduled maintenance has been completed.
Jun 5, 21:16 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 20:16 UTC
Scheduled - We have a planned service maintenance for WildFire UK Cloud on June 05, 2025 from 20:15:00 UTC to 21:15:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

Jun 5, 20:02 UTC
Completed - The scheduled maintenance has been completed.
Jun 5, 21:16 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 20:15 UTC
Scheduled - We have a planned service maintenance for WildFire Europe Cloud on June 05, 2025 from 20:15:00 UTC to 21:15:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

Jun 5, 20:02 UTC
Completed - The scheduled maintenance has been completed.
Jun 5, 21:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 20:15 UTC
Scheduled - We have a planned service maintenance for WildFire Germany Cloud on June 05, 2025 from 20:15:00 UTC to 21:15:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

Jun 5, 20:02 UTC
Completed - The scheduled maintenance has been completed.
Jun 5, 21:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 20:16 UTC
Scheduled - We have a planned service maintenance for WildFire Singapore Cloud on June 05, 2025 from 20:15:00 UTC to 21:15:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

Jun 5, 20:02 UTC
Completed - The scheduled maintenance has been completed.
Jun 5, 21:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 20:17 UTC
Scheduled - We have a planned service maintenance for WildFire Japan Cloud on June 05, 2025 from 20:15:00 UTC to 21:15:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

Jun 5, 20:02 UTC
Completed - The scheduled maintenance has been completed.
Jun 5, 10:10 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 09:10 UTC
Scheduled - We have a planned service maintenance for WildFire Global Cloud on June 05, 2025 from 09:10:00 UTC to 10:10:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

Jun 5, 09:08 UTC
Completed - The scheduled maintenance has been completed.
Jun 5, 10:05 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 09:05 UTC
Scheduled - We have a planned service maintenance for WildFire India Cloud on June 05, 2025 from 09:05:00 UTC to 10:05:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

Jun 5, 08:57 UTC
Completed - The scheduled maintenance has been completed.
Jun 5, 10:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 09:00 UTC
Scheduled - We have a planned service maintenance for WildFire Japan Cloud on June 05, 2025 from 09:00:00 UTC to 10:00:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

Jun 5, 08:52 UTC
Completed - The scheduled maintenance has been completed.
Jun 5, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 09:30 UTC
Scheduled - We have a planned service maintenance for WildFire Australia Cloud on June 05, 2025 from 09:30:00 UTC to 10:00:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

Jun 5, 09:24 UTC
Completed - The scheduled maintenance has been completed.
Jun 5, 09:55 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 08:55 UTC
Scheduled - We have a planned service maintenance for WildFire South Korea Cloud on June 05, 2025 from 08:55:00 UTC to 09:55:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

Jun 5, 08:47 UTC
Completed - The scheduled maintenance has been completed.
Jun 5, 09:50 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 08:51 UTC
Scheduled - We have a planned service maintenance for WildFire Israel Cloud on June 05, 2025 from 08:50:00 UTC to 09:50:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

Jun 5, 08:45 UTC
Completed - The scheduled maintenance has been completed.
Jun 5, 09:42 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 08:42 UTC
Scheduled - We have a planned service maintenance for WildFire Taiwan Cloud on June 05, 2025 from 08:42:00 UTC to 09:42:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

Jun 5, 08:01 UTC
Completed - The scheduled maintenance has been completed.
Jun 5, 09:40 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 08:40 UTC
Scheduled - We have a planned service maintenance for WildFire Saudi Arabia Cloud on June 05, 2025 from 08:40:00 UTC to 09:40:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

Jun 5, 08:34 UTC
Completed - The scheduled maintenance has been completed.
Jun 5, 09:35 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 09:05 UTC
Scheduled - We have a planned service maintenance for WildFire Europe Cloud on June 05, 2025 from 09:05:00 UTC to 09:35:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

Jun 5, 09:02 UTC
Completed - The scheduled maintenance has been completed.
Jun 5, 09:32 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 08:32 UTC
Scheduled - We have a planned service maintenance for WildFire Germany Cloud on June 05, 2025 from 08:32:00 UTC to 09:32:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

Jun 5, 08:26 UTC
Completed - The scheduled maintenance has been completed.
Jun 5, 09:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 09:01 UTC
Scheduled - We have a planned service maintenance for WildFire UK Cloud on June 05, 2025 from 09:00:00 UTC to 09:30:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

Jun 5, 08:55 UTC
Completed - The scheduled maintenance has been completed.
Jun 5, 09:25 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 08:25 UTC
Scheduled - We have a planned service maintenance for WildFire Italy Cloud on June 05, 2025 from 08:25:00 UTC to 09:25:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

Jun 5, 08:20 UTC
Completed - The scheduled maintenance has been completed.
Jun 5, 09:21 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 08:50 UTC
Scheduled - We have a planned service maintenance for WildFire Singapore Cloud on June 05, 2025 from 08:50:00 UTC to 09:20:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

Jun 5, 08:48 UTC
Completed - The scheduled maintenance has been completed.
Jun 5, 09:20 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 08:20 UTC
Scheduled - We have a planned service maintenance for WildFire Spain Cloud on June 05, 2025 from 08:20:00 UTC to 09:20:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

Jun 5, 08:18 UTC
Completed - The scheduled maintenance has been completed.
Jun 5, 09:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 08:45 UTC
Scheduled - We have a planned service maintenance for WildFire Qatar Cloud on June 05, 2025 from 08:45:00 UTC to 09:15:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

Jun 5, 08:43 UTC
Completed - The scheduled maintenance has been completed.
Jun 5, 09:07 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 08:07 UTC
Scheduled - We have a planned service maintenance for WildFire South Africa Cloud on June 05, 2025 from 08:07:00 UTC to 09:07:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

Jun 5, 08:06 UTC
Completed - The scheduled maintenance has been completed.
Jun 5, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 08:30 UTC
Scheduled - We have a planned service maintenance for WildFire France Cloud on June 05, 2025 from 08:30:00 UTC to 09:00:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

Jun 5, 08:25 UTC
Completed - The scheduled maintenance has been completed.
Jun 5, 08:50 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 08:20 UTC
Scheduled - We have a planned service maintenance for WildFire Switzerland Cloud on June 05, 2025 from 08:20:00 UTC to 08:50:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

Jun 5, 08:19 UTC
Completed - The scheduled maintenance has been completed.
Jun 5, 08:50 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 08:21 UTC
Scheduled - We have a planned service maintenance for WildFire Poland Cloud on June 05, 2025 from 08:20:00 UTC to 08:50:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

Jun 5, 08:15 UTC
Completed - The scheduled maintenance has been completed.
Jun 5, 08:40 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 08:10 UTC
Scheduled - We have a planned service maintenance for WildFire Indonesia Cloud on June 05, 2025 from 08:10:00 UTC to 08:40:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

Jun 5, 08:04 UTC
Completed - The scheduled maintenance has been completed.
Jun 5, 08:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 07:45 UTC
Scheduled - We have a planned service maintenance for WildFire Canada Cloud on June 05, 2025 from 07:45:00 UTC to 08:15:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

Jun 5, 07:43 UTC
Resolved - This incident has been resolved.
Jun 5, 06:10 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 5, 05:19 UTC
Identified - We are experiencing login issues with Cortex XDR/XSIAM/XPANSE/XSOAR8/Cloud in all regions.

Cortex XDR agent local protection continues to function normally as well as all data ingestion.

Jun 5, 04:09 UTC
Resolved - This incident has been resolved.
Jun 5, 05:57 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 5, 05:55 UTC
Identified - The issue has been identified and a fix is being implemented.
Jun 5, 05:54 UTC
Investigating - WildFire is currently experiencing an issue in all the Clouds. We are actively working on this issue and will provide another update by 5:45 UTC with further details.

Customer Impact: Customer will having issue accessing Wildfire portal.

Workaround: "N/A"

Jun 5, 03:43 UTC
Resolved - The underlying problem causing increased latency on the Customer Service Portal has been resolved at 05:45 AM UTC
Jun 5, 05:35 UTC
Monitoring - The fix is implemented 05:45 AM UTC .All services are available, SRE team is monitoring availability of Customer Support Portal and SSO services.
ETA of next update 06:38 AM UTC.

Jun 5, 05:10 UTC
Investigating - Increased latency observed on Customer Support Portal, some functionalities are degraded. Investigation in progress. Next update ETA : 05:01 AM UTC
Jun 5, 04:01 UTC
Resolved - This incident has been resolved.
Jun 5, 04:29 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 31, 16:12 UTC
Investigating - We are currently investigating this issue.
May 30, 23:11 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 30, 22:43 UTC
Investigating - We are currently investigating this issue.
May 30, 20:47 UTC
Resolved - The underlying problem causing increased latency on the Customer Service Portal has been resolved at 12:34 AM UTC.
All services are operational.

Jun 5, 00:38 UTC
Investigating - Increased latency observed on Customer Support Portal, some functionalities are degraded. Investigation in progress. Next update ETA : 12:58 AM UTC
Jun 5, 00:09 UTC
Jun 4, 2025
Resolved - This incident has been resolved.
Jun 4, 19:15 UTC
Investigating - Intermittent API failures observed. We are currently investigating this issue.
Jun 4, 16:32 UTC
Completed - The scheduled maintenance has been completed.
Jun 4, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 18:00 UTC
Scheduled - WHAT: IoT Security plans to carry on an scheduled maintenance on IoT cloud service.

WHEN: Wed, Jun 4 | 11:00 AM PST - 12:00 PM PST

WHERE: United States

NO ACTION REQUIRED

IMPACT: A small fraction of United States customers might have intermittent portal loading issues or temporary data delays.

SUPPORT: We will provide status updates before and throughout the maintenance. If you have any questions or concerns, feel free to reach out to IoT Security technical support at iot-security@paloaltonetworks.com.

Jun 4, 03:45 UTC
Completed - The scheduled maintenance has been completed.
Jun 4, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 00:00 UTC
Scheduled - WHAT: IoT Security plans to carry on an scheduled maintenance on IoT service.

WHEN: Wed, Jun 3 | 5:00 PM PST - 6:00 PM PST

WHERE: United States

NO ACTION REQUIRED

IMPACT: A small fraction of United States customers might have intermittent portal loading issues or temporary data delays.

SUPPORT: We will provide status updates before and throughout the maintenance. If you have any questions or concerns, feel free to reach out to IoT Security technical support at iot-security@paloaltonetworks.com.

Jun 4, 00:00 UTC
Jun 3, 2025
Completed - The scheduled maintenance has been completed.
Jun 3, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 03:00 UTC
Scheduled - We have a scheduled maintenance for FileMgr in United State Region. The maintenance is scheduled for June 3rd from 3:00 AM UTC to 5:00 PM UTC. Customers may encounter intermittent disconnections during the maintenance window.
Jun 2, 20:47 UTC
Jun 2, 2025

No incidents reported.

Jun 1, 2025
Resolved - This incident has been resolved.
Jun 1, 05:33 UTC
Monitoring - Fix has been implemented and we are monitoring the results.
May 16, 09:10 UTC
Identified - We have identified the issue and working actively on the fix. We will provide next update by May 15th, 2025 15:00 UTC
May 15, 12:40 UTC
Investigating - Strata Logging Service is currently experiencing an issue in Australia. We are actively working on this issue and will provide another update by May 15 2025, 09:00 UTC with further details.

Customer Impact: Few customers may see a delay between the ingested firewall events and the processed ones.

Workaround: NA

May 15, 07:58 UTC
Resolved - This incident has been resolved.
Jun 1, 05:33 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 31, 11:17 UTC
Identified - The issue has been identified and a fix is being implemented.
May 31, 11:05 UTC
Investigating - We are experiencing an issue with AMER2 (Hood), are actively investigating the cause, and will provide an update by 12 UTC.

Customer Impact: Elements in AMER2 (Hood) regions will intermittently disconnect.

Workaround: NA

May 31, 10:59 UTC
May 31, 2025
Resolved - This incident has been resolved.
May 31, 10:23 UTC
Investigating - WildFire is currently experiencing an issue in WildFire Germany Cloud. We are actively working on this issue and will provide another update by 11:30 UTC with further details.

Customer Impact: Delay in processing Low Priority Samples

Workaround: N/A

May 31, 09:29 UTC
May 30, 2025
Resolved - This incident has been resolved.
May 30, 22:42 UTC
Update - We are continuing to monitor for any further issues.
May 30, 22:41 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 30, 20:45 UTC
Investigating - Impact: APIs in the sa-prod region are experiencing failures. We are currently investigating the root cause.
May 30, 16:21 UTC
Completed - The scheduled maintenance has been completed.
May 30, 11:09 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 10:09 UTC
Scheduled - We have a planned service maintenance for WildFire Canada Cloud on May 30, 2025 from 10:09:00 UTC to 11:09:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

May 30, 10:08 UTC
Completed - The scheduled maintenance has been completed.
May 30, 11:08 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 10:08 UTC
Scheduled - We have a planned service maintenance for WildFire Taiwan Cloud on May 30, 2025 from 10:08:00 UTC to 11:08:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

May 30, 10:07 UTC
Completed - The scheduled maintenance has been completed.
May 30, 10:56 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 09:56 UTC
Scheduled - We have a planned service maintenance for WildFire Spain Cloud on May 30, 2025 from 09:56:00 UTC to 10:56:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

May 30, 09:55 UTC
Completed - The scheduled maintenance has been completed.
May 30, 10:55 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 09:55 UTC
Scheduled - We have a planned service maintenance for WildFire India Cloud on May 30, 2025 from 09:55:00 UTC to 10:55:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

May 30, 09:54 UTC
Completed - The scheduled maintenance has been completed.
May 30, 10:50 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 09:50 UTC
Scheduled - We have a planned service maintenance for WildFire Italy Cloud on May 30, 2025 from 09:50:00 UTC to 10:50:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

May 30, 09:49 UTC
Completed - The scheduled maintenance has been completed.
May 30, 10:49 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 09:49 UTC
Scheduled - We have a planned service maintenance for WildFire Japan Cloud on May 30, 2025 from 09:49:00 UTC to 10:49:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

May 30, 09:48 UTC
Completed - The scheduled maintenance has been completed.
May 30, 10:44 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 09:44 UTC
Scheduled - We have a planned service maintenance for WildFire Switzerland Cloud on May 30, 2025 from 09:44:00 UTC to 10:44:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

May 30, 09:43 UTC
Completed - The scheduled maintenance has been completed.
May 30, 10:35 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 09:35 UTC
Scheduled - We have a planned service maintenance for WildFire Europe Cloud on May 30, 2025 from 09:35:00 UTC to 10:35:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

May 30, 09:34 UTC
Completed - The scheduled maintenance has been completed.
May 30, 10:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 09:15 UTC
Scheduled - We have a planned service maintenance for WildFire Australia Cloud on May 30, 2025 from 09:15:00 UTC to 10:15:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

May 30, 09:14 UTC
Completed - The scheduled maintenance has been completed.
May 30, 10:14 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 09:14 UTC
Scheduled - We have a planned service maintenance for WildFire Qatar Cloud on May 30, 2025 from 09:14:00 UTC to 10:14:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

May 30, 09:13 UTC
Completed - The scheduled maintenance has been completed.
May 30, 10:08 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 09:08 UTC
Scheduled - We have a planned service maintenance for WildFire Indonesia Cloud on May 30, 2025 from 09:08:00 UTC to 10:08:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

May 30, 09:07 UTC
Completed - The scheduled maintenance has been completed.
May 30, 10:07 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 09:07 UTC
Scheduled - We have a planned service maintenance for WildFire UK Cloud on May 30, 2025 from 09:07:00 UTC to 10:07:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

May 30, 09:06 UTC
Completed - The scheduled maintenance has been completed.
May 30, 09:57 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 08:57 UTC
Scheduled - We have a planned service maintenance for WildFire South Africa Cloud on May 30, 2025 from 08:57:00 UTC to 09:57:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

May 30, 08:56 UTC
Completed - The scheduled maintenance has been completed.
May 30, 09:56 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 08:56 UTC
Scheduled - We have a planned service maintenance for WildFire Germany Cloud on May 30, 2025 from 08:56:00 UTC to 09:56:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

May 30, 08:55 UTC
Completed - The scheduled maintenance has been completed.
May 30, 09:51 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 08:51 UTC
Scheduled - We have a planned service maintenance for WildFire France Cloud on May 30, 2025 from 08:51:00 UTC to 09:51:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

May 30, 08:50 UTC
Completed - The scheduled maintenance has been completed.
May 30, 09:50 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 08:50 UTC
Scheduled - We have a planned service maintenance for WildFire Israel Cloud on May 30, 2025 from 08:50:00 UTC to 09:50:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

May 30, 08:49 UTC
Completed - The scheduled maintenance has been completed.
May 30, 09:46 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 08:46 UTC
Scheduled - We have a planned service maintenance for WildFire South Korea Cloud on May 30, 2025 from 08:46:00 UTC to 09:46:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

May 30, 08:45 UTC
Completed - The scheduled maintenance has been completed.
May 30, 09:44 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 08:44 UTC
Scheduled - We have a planned service maintenance for WildFire Singapore Cloud on May 30, 2025 from 08:44:00 UTC to 09:44:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

May 30, 08:43 UTC
Completed - The scheduled maintenance has been completed.
May 30, 09:28 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 08:28 UTC
Scheduled - We have a planned service maintenance for WildFire Global Cloud on May 30, 2025 from 08:28:00 UTC to 09:28:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

May 30, 08:27 UTC
Completed - The scheduled maintenance has been completed.
May 30, 09:22 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 08:22 UTC
Scheduled - We have a planned service maintenance for WildFire Saudi Arabia Cloud on May 30, 2025 from 08:22:00 UTC to 09:22:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

May 30, 08:21 UTC
Completed - The scheduled maintenance has been completed.
May 30, 09:14 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 08:14 UTC
Scheduled - We have a planned service maintenance for WildFire Poland Cloud on May 30, 2025 from 08:14:00 UTC to 09:14:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

May 30, 08:13 UTC
Resolved - This incident has been resolved.
May 30, 00:23 UTC
Identified - We are currently having sporadic issues with the Asset Inventory page, all other Cortex functionalities are working normally.
May 29, 21:50 UTC
May 29, 2025
Completed - The scheduled maintenance has been completed.
May 29, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 29, 21:00 UTC
Scheduled - We have a planned service maintenance for WildFire Global Cloud on May 29, 2025 from 21:00:00 UTC to 22:00:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

May 29, 20:57 UTC
Completed - The scheduled maintenance has been completed.
May 29, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 29, 21:01 UTC
Scheduled - We have a planned service maintenance for WildFire Global Cloud on May 29, 2025 from 21:00:00 UTC to 22:00:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

May 29, 20:56 UTC
Completed - The scheduled maintenance has been completed.
May 29, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 29, 05:00 UTC
Scheduled - Some services in Strata Logging Service (US region ) will be down for maintenance from May 29, 2025 05:00 AM UTC to 05:00 PM UTC . This emergency window is required to take pre-emptive steps to mitigate the impact of potential cloud capacity issues.

Service / Customer Impact :

IOT - New subscription creation to SLS will see failures during the maintenance window.
XSIAM - Customers should avoid adding or removing firewalls for which logs are being ingested and stored
SLS Log Forwarding to customer SIEMs - Customers should avoid adding or removing firewalls for which logs are being forwarded
SCM - Information on dashboards & logs shown in Log Viewer maybe delayed up to 12 hours.

Note :
Log ingestion into SLS will not be impacted in this window.

May 29, 04:04 UTC
Completed - The scheduled maintenance has been completed.
May 29, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 29, 00:00 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
May 21, 17:14 UTC
May 28, 2025
Completed - The scheduled maintenance has been completed.
May 28, 13:55 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 11:55 UTC
Scheduled - We have a planned service maintenance for WildFire Global Cloud on May 28, 2025 from 11:55:00 UTC to 13:55:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.

May 28, 11:46 UTC
Resolved - This incident has been resolved.
May 28, 13:45 UTC
Identified - The issue has been identified and a fix is being implemented.
May 28, 12:55 UTC
Investigating - We are currently investigating this issue.
May 28, 11:30 UTC
Completed - The scheduled maintenance has been completed.
May 28, 10:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 04:30 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
May 13, 17:34 UTC
May 27, 2025

No incidents reported.