We have resolved the issue with ingestion, however, there may be some delay for customers before recent logs can be viewed in the services listed below. We are currently monitoring the Cortex Data Lake and will continue to post updates on the status.
Traps: log viewing in Traps management service
Panorama: log viewing for GlobalProtect cloud service, and next-generation firewalls
Posted May 19, 2019 - 00:52 UTC
Identified
We are currently experiencing Intermittent ingestion Issue for some customers with Cortex Data Lake in the Americas. We are actively working on this and will post updates on the status.
Posted May 18, 2019 - 16:00 UTC
Update
We have resolved the issue with ingestion, however, there may be some delay for customers before recent logs can be viewed in the services listed below. We are currently monitoring the Cortex Data Lake and will continue to post updates on the status.
Traps: log viewing in Traps management service
Panorama: log viewing for GlobalProtect cloud service, and next-generation firewalls
Posted May 17, 2019 - 22:12 UTC
Update
We have resolved the issue with ingestion, however, there may be some delay for customers before recent logs can be viewed in the services listed below. We are currently monitoring the Cortex Data Lake and will continue to post updates on the status.
Traps: log viewing in Traps management service
Panorama: log viewing for GlobalProtect cloud service, and next-generation firewalls
Posted May 17, 2019 - 17:21 UTC
Update
We are continuing to monitor for any further issues.
Posted May 17, 2019 - 06:54 UTC
Monitoring
We have resolved the issue with ingestion, however, there will be a delay for some customers before recent logs can be viewed in the services listed below. We are currently monitoring the Cortex Data Lake and will continue to post updates on the status.
Traps: log viewing in Traps management service
Panorama: log viewing for GlobalProtect cloud service, and next-generation firewalls
Posted May 17, 2019 - 06:45 UTC
Identified
We are currently experiencing Intermittent ingestion Issue for some customers with Cortex Data Lake in the Americas. We are actively working on this and will post updates on the status.
Posted May 17, 2019 - 04:34 UTC
This incident affected: Cortex Data Lake (United States - Americas).