Prisma Access: Upgrade Notification for Prisma Access 1.7
Scheduled Maintenance Report for Palo Alto Networks Cloud Services
Completed
The scheduled maintenance has been completed.
Posted Aug 31, 2020 - 12:00 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Aug 28, 2020 - 13:00 UTC
Update
The release date of Prisma Access version 1.7 has been postponed by one week. Our Engineering teams have identified and addressed a corner case defect, and we are using the additional time to validate the fix prior to release. Due to this delay, our dates will change as follows:

Dataplane Upgrade - Originally August 21-23, Now August 28-30
Plugin Release - Originally August 24, Now September 8

Due to this delay in release, we will be extending the plugin installation deadline and you will have until September 21, 2020 to upgrade the plugin on Panorama.
Posted Aug 21, 2020 - 01:31 UTC
Update
Remainder for the Prisma Access dataplane planned maintenance scheduled from August 14, 2020 at 23:00 UTC to August 15, 2020 3:00 UTC.
Posted Aug 19, 2020 - 19:29 UTC
Update
We will be undergoing scheduled maintenance during this time.
Posted Aug 19, 2020 - 10:48 UTC
Scheduled
To support the upcoming Prisma Access release 1.7, Palo Alto Networks will perform the following infrastructure and dataplane upgrades during the following dates and times:

Prisma Access Infrastructure Upgrade - Completed

Prisma Access Dataplane Upgrade - From August 28, 2020 at 13:00 UTC to August 31, 2020 12:00 UTC.

Palo Alto Networks makes every effort to perform the upgrades at a time that is minimally disruptive to your organization. Our goal is to minimize the impact to network traffic, but in some cases there may be a brief interruption.

What you need to do before the upgrade:

Retrieve the active and reserved addresses used for Prisma Access deployments and add them to your allow lists.

After the infrastructure upgrade, Prisma Access may change the active IP addresses to reserved IP addresses and vice versa, and you must add the reserved IP addresses to your allowed lists before Prisma Access performs the upgrade to minimize disruption to your users during this upgrade.

(Optional) Upgrade your Panorama to 9.1, if you want to take advantage of new PAN-OS 9.1 features available in this release.

Panorama 9.0 will be supported until November 20, 2020, but you will not be able to use PAN-OS 9.1 features with Prisma Access if the Panorama that manages Prisma Access is running a version of 9.0. Panorama 10.0 is supported by Prisma Access at this time.

The tentative date for the release of Cloud Services plugin 1.7 is September 8, 2020. After the plugin is released, you will have until September 21, 2020 to upgrade your existing plugin.

To help you get ready for the dataplane upgrade, please find the detailed region-based upgrade timelines as follows;





































RegionTime
South Korea,Australia Southeast,Japan Central,Australia East,Australia South,Japan South,New Zealand,Papua New Guinea13:00-16:00 UTC
Singapore,Taiwan,Hong Kong,Cambodia,Indonesia,Malaysia,Myanmar,Philippines,Thailand,Vietnam15:00-19:00 UTC
India West,Bangladesh,India North,India South,Pakistan South,Pakistan West18:00-20:00 UTC
Bahrain,Finland,Belarus,Lithuania,Norway,Russia Central,Russia Northwest,Sweden19:00-21:00 UTC
Germany Central,Netherlands Central,Kenya,Nigeria,South Africa Central,South Africa West,Andorra,Austria,Belgium,Bulgaria,Croatia,Czech Republic,Denmark,Egypt,Germany North,Germany South,Greece,Hungary,Israel,Italy,Jordan,Kuwait,Liechtenstein,Luxembourg,Moldova,Monaco,Netherlands South,Poland,Portugal,Romania,Saudi Arabia,Slovakia,Slovenia,Spain Central,Spain East,Switzerland,Turkey,Ukraine,United Arab Emirates,Uzbekistan20:00-00:00 UTC
Ireland,UK,France North,France South22:00-03:00 UTC
US Central,Brazil South,US East,Canada East,US Southeast,Canada Central,Costa Rica,Mexico Central,Mexico West,Panama,US Northeast,US South,Argentina,Bolivia,Brazil East,Brazil Central,Chile,Colombia,Ecuador,Paraguay,Peru,Venezuela02:00-09:00 UTC
US Northwest,US West,US Southwest,Canada West08:00-13:00 UTC
Posted Aug 02, 2020 - 01:57 UTC
This scheduled maintenance affected: Prisma Access (Americas-Argentina, Americas-Bolivia, Americas-Brazil Central, Americas-Brazil East, Americas-Brazil South, Americas-Canada Central, Americas-Canada East, Americas-Canada West, Americas-Chile, Americas-Colombia, Americas-Costa Rica, Americas-Ecuador, Americas-Mexico Central, Americas-Mexico West, Americas-Panama, Americas-Paraguay, Americas-Peru, Americas-US Central, Americas-US East, Americas-US Northeast, Americas-US Northwest, Americas-US South, Americas-US Southeast, Americas-US Southwest, Americas-US West, Americas-Venezuela, APAC-Australia East, APAC-Australia South, APAC-Australia Southeast, APAC-Bangladesh, APAC-Cambodia, APAC-Hong Kong, APAC-India North, APAC-India South, APAC-India West, APAC-Indonesia, APAC-Japan Central, APAC-Japan South, APAC-Malaysia, APAC-Myanmar, APAC-New Zealand, APAC-Pakistan South, APAC-Pakistan West, APAC-Papua New Guinea, APAC-Philippines, APAC-Singapore, APAC-South Korea, APAC-Taiwan, APAC-Thailand, APAC-Vietnam, EMEA-Andorra, EMEA-Austria, EMEA-Belarus, EMEA-Belgium, EMEA-Bulgaria, EMEA-Croatia, EMEA-Czech Republic, EMEA-Denmark, EMEA-Finland, EMEA-France North, EMEA-France South, EMEA-Germany Central, EMEA-Germany North, EMEA-Germany South, EMEA-Greece, EMEA-Hungary, EMEA-Ireland, EMEA-Italy, EMEA-Liechtenstein, EMEA-Lithuania, EMEA-Luxembourg, EMEA-Moldova, EMEA-Monaco, EMEA-Netherlands Central, EMEA-Netherlands South, EMEA-Norway, EMEA-Poland, EMEA-Portugal, EMEA-Romania, EMEA-Russia Central, EMEA-Russia Northwest, EMEA-Slovakia, EMEA-Slovenia, EMEA-Spain Central, EMEA-Spain East, EMEA-Sweden, EMEA-Switzerland, EMEA-UK, EMEA-Ukraine, EMEA-Uzbekistan, EMEA-Kenya, EMEA-Nigeria, EMEA-South Africa Central, EMEA-South Africa West, EMEA-Egypt, EMEA-Israel, EMEA-Jordan, EMEA-Kuwait, EMEA-Saudi Arabia, EMEA-Turkey, EMEA-United Arab Emirates, Americas-Brazil South (Location on-boarded prior to version 1.4), Americas-Canada East (Location on-boarded prior to version 1.4), Americas-US Central (Location on-boarded prior to version 1.4), Americas-US East (Location on-boarded prior to version 1.4), Americas-US Northwest (Location on-boarded prior to version 1.4), Americas-US West (Location on-boarded prior to version 1.4), APAC-Australia Southeast (Location on-boarded prior to version 1.4), APAC-India West (Location on-boarded prior to version 1.4), APAC-Japan Central (Location on-boarded prior to version 1.4), APAC-Singapore (Location on-boarded prior to version 1.4), APAC-South Korea (Location on-boarded prior to version 1.4), EMEA-France North (Location on-boarded prior to version 1.4), EMEA-Germany Central (Location on-boarded prior to version 1.4), EMEA-Ireland (Location on-boarded prior to version 1.4), EMEA-UK (Location on-boarded prior to version 1.4)).