Prisma Cloud Time-to-Alert Issue

Incident Report for Palo Alto Networks Cloud Services

Resolved

This incident has been resolved.

Posted Oct 28, 2019 - 21:19 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Oct 18, 2019 - 16:47 UTC

Investigating

Prisma Cloud is currently experiencing an issue. We are actively working on this issue and will provide another update once available with further details.

Customer Impact: Customers will see a delay in time-to-alert for tenants within the Europe 2 - https://app2.eu.prismacloud.io environment. Customers may also see latency in data ingestion during this time as well.

Workaround: N/A

Posted Oct 18, 2019 - 16:47 UTC

This incident affected: Prisma Cloud (Europe - app2.eu.prismacloud.io).