Cortex XSOAR8/XSIAM - Degraded performance in the US region

Incident Report for Palo Alto Networks Cloud Services

Resolved

This incident has been resolved.
Posted Aug 26, 2026 - 21:24 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Aug 26, 2026 - 20:50 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Aug 26, 2026 - 20:39 UTC

Update

We are continuing to investigate this issue.
Posted Aug 26, 2026 - 18:37 UTC

Update

We are experiencing degraded XSOAR/XSIAM performance in the US region with automation executions
Posted Aug 26, 2026 - 18:05 UTC

Investigating

We are currently investigating this issue.
Posted Aug 26, 2026 - 17:47 UTC
This incident affected: Cortex XSIAM (United States - Americas) and Cortex XSOAR 8.x (United States - Americas).