Update - We are continuing to investigate this issue.
Jan 27, 2023 - 18:49 UTC
Jan 27, 2023 - 18:49 UTC
Investigating - Some users may see Access Denied when attempting to access https://chat.openai.com with Cloudflare Error code 1020, we are working with OpenAI to address this issue with affected IPs.
In order to unblock users affected by this issue, the below workarounds are applicable:
Split tunnel Traffic: https://docs.paloaltonetworks.com/globalprotect/9-1/globalprotect-admin/globalprotect-gateways/split-tunnel-traffic-on-globalprotect-gateways
Traffic steering: https://docs.paloaltonetworks.com/prisma/prisma-access/prisma-access-panorama-admin/prisma-access-advanced-deployments/service-connection-advanced-deployments/use-traffic-forwarding-rules-with-service-connections/traffic-steering
Add security policy for QUIC application:
https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA14u000000samOCAQ
Jan 26, 2023 - 19:11 UTC
In order to unblock users affected by this issue, the below workarounds are applicable:
Split tunnel Traffic: https://docs.paloaltonetworks.com/globalprotect/9-1/globalprotect-admin/globalprotect-gateways/split-tunnel-traffic-on-globalprotect-gateways
Traffic steering: https://docs.paloaltonetworks.com/prisma/prisma-access/prisma-access-panorama-admin/prisma-access-advanced-deployments/service-connection-advanced-deployments/use-traffic-forwarding-rules-with-service-connections/traffic-steering
Add security policy for QUIC application:
https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA14u000000samOCAQ
Jan 26, 2023 - 19:11 UTC
Investigating - Palo Alto Networks has a new page to view Prisma Access status, https://sase.status.paloaltonetworks.com/, that replaces the https://status.paloaltonetworks.com/ page. While the historical Prisma Access related metrics within the current status page will be available until September 2023, Palo Alto Networks recommends that you start using the https://sase.status.paloaltonetworks.com/ page and Subscribe to Updates now, in order to get updates for Prisma Access specific incidents, metrics and announcements.
This SASE status page has these features:
Provides you with a 12 month outlook for upcoming Prisma Access events using either a calendar or list view.
Shows Insights and Autonomous DEM status, as well as Prisma Access status for Fedramp environments
Allows you to view the status of all of Palo Alto Networks SASE products.
In addition, incremental improvements will be made to this status page to include incidents and announcements from other SASE-related products/services.
The status, metrics, announcements and incident updates for all non-Prisma Access related features and infrastructure ( for example, Wildfire, Cortex Data Lake, Cortex XSOAR, PanDB, etc ), will continue to be hosted under https://status.paloaltonetworks.com/ . Palo Alto Networks thus recommends not unsubscribing for alerts from this page, especially if you are actively using the features described within this page.
Jan 24, 2023 - 21:28 UTC
This SASE status page has these features:
Provides you with a 12 month outlook for upcoming Prisma Access events using either a calendar or list view.
Shows Insights and Autonomous DEM status, as well as Prisma Access status for Fedramp environments
Allows you to view the status of all of Palo Alto Networks SASE products.
In addition, incremental improvements will be made to this status page to include incidents and announcements from other SASE-related products/services.
The status, metrics, announcements and incident updates for all non-Prisma Access related features and infrastructure ( for example, Wildfire, Cortex Data Lake, Cortex XSOAR, PanDB, etc ), will continue to be hosted under https://status.paloaltonetworks.com/ . Palo Alto Networks thus recommends not unsubscribing for alerts from this page, especially if you are actively using the features described within this page.
Jan 24, 2023 - 21:28 UTC
Prisma Access (Panorama Managed) Minimum 3.2 Plugin Required by February 28, 2023 EOD Pacific Time (Not applicable for FedRamp Moderate)
Subscribe
Investigating - Starting March 1, 2023, a minimum Cloud Services version of 3.2 plugin will be required to successfully commit to your Prisma Access instances. Commits from earlier versions of the plugin will not be successful.
If an upgrade of the plugin is required for your Prisma Access deployment, be sure to leverage the plugin upgrade path listed in the 3.2 Release Notes, the Changes to Default Behavior for 3.2, and the supported Panorama versions for each Cloud Services plugin version.
While a minimum version of 3.2 will be required, Palo Alto Networks strongly recommends that you upgrade to the latest plugin as soon as it is available to download. If your Prisma Access dataplane version is 10.0.8 or later, ensure the Panorama version meets the 3.2 plugin requirement before upgrading the plugin. To check your dataplane version, select Panorama > Cloud Services > Configuration > Service Setup and check the Dataplane PAN-OS Version. If your dataplane requires an upgrade, reach out to your Palo Alto Networks account representative and submit a request.
Jan 18, 2023 - 20:31 UTC
If an upgrade of the plugin is required for your Prisma Access deployment, be sure to leverage the plugin upgrade path listed in the 3.2 Release Notes, the Changes to Default Behavior for 3.2, and the supported Panorama versions for each Cloud Services plugin version.
While a minimum version of 3.2 will be required, Palo Alto Networks strongly recommends that you upgrade to the latest plugin as soon as it is available to download. If your Prisma Access dataplane version is 10.0.8 or later, ensure the Panorama version meets the 3.2 plugin requirement before upgrading the plugin. To check your dataplane version, select Panorama > Cloud Services > Configuration > Service Setup and check the Dataplane PAN-OS Version. If your dataplane requires an upgrade, reach out to your Palo Alto Networks account representative and submit a request.
Jan 18, 2023 - 20:31 UTC
About This Site
This page provides status information on Palo Alto Networks Cloud Services.
-Starting 2023, for Prisma Access updates (maintenance activities & incidents) , please visit our new status page, https://sase.status.paloaltonetworks.com/
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Cortex Gateway
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Cortex XDR
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Canada
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Germany
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India
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Japan
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Singapore
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Switzerland
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Cortex XSIAM
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Australia
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Canada
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Germany
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India
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Japan
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Netherlands - Europe
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Cortex XSOAR 6.x
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United States - East
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United States - West
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Canada
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Germany
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United Kingdom
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Australia
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Cortex XSOAR 8.x
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Germany
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India
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Japan
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Netherlands - Europe
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Singapore
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United Kingdom
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United States - Americas
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Cortex Data Lake
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United States - Americas
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United States - Government
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Netherlands - Europe
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United Kingdom
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Singapore
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Canada
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Japan
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Australia
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Germany
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India
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Switzerland
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Spain
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Italy
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DNS Security
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DLP
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Prisma SaaS DLP - NAM
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Prisma SaaS DLP - EU
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Prisma SaaS DLP - APAC
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Prisma Access DLP
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Prisma Cloud DLP
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DLP (NGFW) APAC
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DLP (NGFW) EU
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DLP (NGFW) NAM
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Cloud Identity Engine
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United States - Americas
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Netherlands - Europe
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Singapore
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Canada
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Japan
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Australia
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Germany
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India
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Switzerland
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Spain
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Italy
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France
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Explore
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Hub
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Operational
IOT Security
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IOT Security App (US)
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IOT Security Service NGFW (US)
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IoT Security Government
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IoT Security (Europe)
Operational
IOT Security Singapore
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IOT Security Japan
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IoT Canada
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PAN-DB Cloud
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Advanced URL Filtering
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Prisma Access
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Operational
Americas-Argentina
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Americas-Bolivia
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Americas-Brazil Central
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Americas-Brazil East
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Americas-Brazil South
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Americas-Canada Central
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Americas-Canada East
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Americas-Canada West
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Americas-Chile
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Americas-Colombia
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Americas-Costa Rica
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Americas-Ecuador
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Americas-Mexico Central
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Americas-Peru
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