Palo Alto Networks Cloud Services
Prisma SaaS Partial outage incident
Identified - Prisma SaaS experienced a partial maintenance on our scan data in NAM region on Nov 12 & 13.
Customer Impact: Some of the scan data that was scanned on Nov 13 is not showing up in the UI, and we are working to fix this issue.
This only impacts scanned assets between the time period of Nov 12 12:15PM PST to Nov 13 4PM PST.
We have rectified the underlying service and all new scans are working as expected. We are now working to fix the UI issue.
Nov 14, 04:50 UTC
Prisma Access: Minimum Panorama Version Changing to 9.0.3-H3 on October 31, 2019
Update - We are continuing to work on a fix for this issue.
Sep 18, 21:44 UTC
Identified - Starting October 31, 2019, Prisma Access requires a minimum Panorama version of PAN-OS 9.0.3-H3. This upgrade is mandatory and is required to support new future Prisma Access releases. We are sending this announcement in advance to allow you time to plan and prepare the upgrade process for your organization.

There are no known issues in Panorama 9.0.3-H3 that affects Prisma Access. We have several Prisma Access customers who have successfully upgraded to Panorama 9.0.x.

No Cloud Services plugin upgrade is required as a part of the Panorama upgrade; Panorama 9.0 is already supported with the Cloud Services plugin. https://docs.paloaltonetworks.com/compatibility-matrix/panorama/plugins.html#id17C8A0Y0M9I

Upgrading your Panorama to 9.0.3-H3 does not give you access to any new PAN-OS 9.0 features in Prisma Access yet; new feature availability will be communicated when it is available.

After October 31, 2019, you will not be able to manage Prisma Access using Panorama versions earlier than 9.0.

If you have additional questions, please contact your Palo Alto Networks representative.

Note: An upgrade to a minimum PAN-OS version of 9.0.3-h3 is required for the upcoming version of Prisma Access (1.5). For more information, see the Palo Alto Networks Live article at Prisma Access 1.5 Action Required
Sep 18, 15:24 UTC
Prisma SaaS integration with Facebook Workplace (Beta)
Identified - The Prisma SaaS integration with Facebook Workplace (Beta) is undergoing a maintenance upgrade and is not operational. We are working with Facebook to resolve the issue so that you can use this integration without disruption. There is no action for you at this time, and we thank you for your patience.
Aug 17, 00:35 UTC

About This Site

This page provides status information on Palo Alto Networks Cloud Services.

Uptime over the past 90 days. View historical uptime.
AutoFocus Operational
Cortex Data Lake Operational
Americas Operational
Europe Operational
UK Operational
Cortex XDR - Analytics Operational
Americas Operational
Europe Operational
Cortex XDR Operational
Americas Operational
Europe Operational
DNS Security Operational
Hub ? Operational
PAN-DB Cloud Operational
Prisma Access Operational
Americas-Argentina Operational
Americas-Bolivia Operational
Americas-Brazil Central Operational
Americas-Brazil East Operational
Americas-Brazil South Operational
Americas-Canada Central Operational
Americas-Canada East Operational
Americas-Canada West Operational
Americas-Chile Operational
Americas-Colombia Operational
Americas-Costa Rica Operational
Americas-Ecuador Operational
Americas-Mexico Central Operational
Americas-Mexico West Operational
Americas-Panama Operational
Americas-Paraguay Operational
Americas-Peru Operational
Americas-US Central Operational
Americas-US East Operational
Americas-US Northeast Operational
Americas-US Northwest Operational
Americas-US South Operational
Americas-US Southeast Operational
Americas-US Southwest Operational
Americas-US West Operational
Americas-Venezuela Operational
APAC-Australia East Operational
APAC-Australia South Operational
APAC-Australia Southeast Operational
APAC-Bangladesh Operational
APAC-Cambodia Operational
APAC-Hong Kong Operational
APAC-India North Operational
APAC-India South Operational
APAC-India West Operational
APAC-Indonesia Operational
APAC-Japan Central Operational
APAC-Japan South Operational
APAC-Malaysia Operational
APAC-Myanmar Operational
APAC-New Zealand Operational
APAC-Pakistan South Operational
APAC-Pakistan West Operational
APAC-Papua New Guinea Operational
APAC-Philippines Operational
APAC-Singapore Operational
APAC-South Korea Operational
APAC-Taiwan Operational
APAC-Thailand Operational
APAC-Vietnam Operational
EMEA-Andorra Operational
EMEA-Austria Operational
EMEA-Belarus Operational
EMEA-Belgium Operational
EMEA-Bulgaria Operational
EMEA-Croatia Operational
EMEA-Czech Republic Operational
EMEA-Denmark Operational
EMEA-Finland Operational
EMEA-France North Operational
EMEA-France South Operational
EMEA-Germany Central Operational
EMEA-Germany North Operational
EMEA-Germany South Operational
EMEA-Greece Operational
EMEA-Hungary Operational
EMEA-Ireland Operational
EMEA-Italy Operational
EMEA-Liechtenstein Operational
EMEA-Lithuania Operational
EMEA-Luxembourg Operational
EMEA-Moldova Operational
EMEA-Monaco Operational
EMEA-Netherlands Central Operational
EMEA-Netherlands South Operational
EMEA-Norway Operational
EMEA-Poland Operational
EMEA-Portugal Operational
EMEA-Romania Operational
EMEA-Russia Central Operational
EMEA-Russia Northwest Operational
EMEA-Slovakia Operational
EMEA-Slovenia Operational
EMEA-Spain Central Operational
EMEA-Spain East Operational
EMEA-Sweden Operational
EMEA-Switzerland Operational
EMEA-UK Operational
EMEA-Ukraine Operational
EMEA-Uzbekistan Operational
EMEA-Kenya Operational
EMEA-Nigeria Operational
EMEA-South Africa Central Operational
EMEA-South Africa West Operational
EMEA-Egypt Operational
EMEA-Israel Operational
EMEA-Jordan Operational
EMEA-Kuwait Operational
EMEA-Saudi Arabia Operational
EMEA-Turkey Operational
EMEA-United Arab Emirates Operational
Americas-Brazil South (Location on-boarded prior to version 1.4) Operational
Americas-Canada East (Location on-boarded prior to version 1.4) Operational
Americas-US Central (Location on-boarded prior to version 1.4) Operational
Americas-US East (Location on-boarded prior to version 1.4) Operational
Americas-US Northwest (Location on-boarded prior to version 1.4) Operational
Americas-US West (Location on-boarded prior to version 1.4) Operational
APAC-Australia Southeast (Location on-boarded prior to version 1.4) Operational
APAC-India West (Location on-boarded prior to version 1.4) Operational
APAC-Japan Central (Location on-boarded prior to version 1.4) Operational
APAC-Singapore (Location on-boarded prior to version 1.4) Operational
APAC-South Korea (Location on-boarded prior to version 1.4) Operational
EMEA-France North (Location on-boarded prior to version 1.4) Operational
EMEA-Germany Central (Location on-boarded prior to version 1.4) Operational
EMEA-Ireland (Location on-boarded prior to version 1.4) Operational
EMEA-UK (Location on-boarded prior to version 1.4) Operational
Prisma Access Cloud Management Operational
Prisma Cloud Operational
90 days ago
99.99 % uptime
Today
Americas - app.prismacloud.io Operational
90 days ago
100.0 % uptime
Today
Americas - app2.prismacloud.io Operational
90 days ago
100.0 % uptime
Today
Americas - app3.prismacloud.io Operational
90 days ago
100.0 % uptime
Today
Americas - app4.prismacloud.io Operational
90 days ago
99.99 % uptime
Today
Americas - app.gov.prismacloud.io Operational
90 days ago
100.0 % uptime
Today
Europe - app.eu.prismacloud.io Operational
90 days ago
100.0 % uptime
Today
Europe - app2.eu.prismacloud.io Operational
90 days ago
100.0 % uptime
Today
Asia Pacific - app.anz.prismacloud.io Operational
90 days ago
100.0 % uptime
Today
China - app.prismacloud.cn Operational
90 days ago
100.0 % uptime
Today
Prisma SaaS ? Partial Outage
N. California ? Partial Outage
Singapore ? Operational
Frankfurt ? Operational
Traps Management Service Operational
N. Virginia Operational
Frankfurt Operational
WildFire Operational
WildFire Global Cloud ? Operational
WildFire Europe Cloud Operational
WildFire Singapore Cloud Operational
WildFire Japan Cloud Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Scheduled Maintenance for Cortex XDR in America Region Dec 15, 08:00-12:00 UTC
We are planning a service maintenance for Cortex XDR in America region. The maintenance is scheduled for December 15th from 08:00 UTC to 12:00 UTC. During this window, the service may be unavailable for a maximum of 30 minutes. However, if you are experiencing unusual activity in your environment, please contact our Support - https://www.paloaltonetworks.com/company/contact-support.
Posted on Dec 10, 22:13 UTC
Scheduled Maintenance for Cortex XDR in Europe Region Dec 15, 14:00-18:00 UTC
We are planning a service maintenance for Cortex XDR in Europe region. The maintenance is scheduled for December 15th from 14:00 UTC to 18:00 UTC. During this window, the service may be unavailable for a maximum of 30 minutes. However, if you are experiencing unusual activity in your environment, please contact our Support - https://www.paloaltonetworks.com/company/contact-support.
Posted on Dec 10, 22:19 UTC
Past Incidents
Dec 15, 2019

No incidents reported today.

Dec 14, 2019
Cortex Data Lake Issue
Resolved - This incident has been resolved.
Dec 14, 00:17 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 13, 22:22 UTC
Identified - The issue has been identified and a fix is being implemented.
Dec 13, 20:51 UTC
Update - We are continuing to investigate this issue.
Dec 13, 20:51 UTC
Update - We are continuing to investigate this issue.
Dec 13, 20:14 UTC
Update - We are continuing to investigate this issue.
Dec 13, 18:55 UTC
Investigating - Cortex Data Lake is currently experiencing an issue in Americas. We are actively working on this issue and will provide another update by 19:00 UTC with further details.

Customer Impact: ingestion delay

Workaround: N/A
Dec 13, 17:55 UTC
Dec 13, 2019
Cortex Data Lake Issue
Resolved - This incident has been resolved.
Dec 13, 17:54 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 13, 03:31 UTC
Update - We are continuing to work on a fix for this issue.
Dec 13, 03:19 UTC
Update - We are continuing to work on a fix for this issue.
Dec 13, 01:44 UTC
Update - We are continuing to work on a fix for this issue.
Dec 13, 00:45 UTC
Update - We are continuing to work on a fix for this issue.
Dec 12, 23:49 UTC
Update - We are continuing to work on a fix for this issue.
Dec 12, 22:27 UTC
Update - We are continuing to work on a fix for this issue.
Dec 12, 21:55 UTC
Update - We are continuing to work on a fix for this issue.
Dec 12, 21:00 UTC
Identified - Cortex Data Lake is currently experiencing an issue in the Americas. We are actively working on this issue and will provide another update by 21:00 UTC with further details.

Customer Impact: Ingestion delay

Workaround: N/A
Dec 12, 19:05 UTC
Prisma Access hosted GlobalProtect Agent Update
Completed - The scheduled maintenance has been completed.
Dec 13, 00:05 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 13, 00:00 UTC
Scheduled - Prisma Access will update the GlobalProtect Agent from version 5.0.5 to 5.0.6 on December 13th, 2019 at 00:00 UTC. This does not necessarily mean there will be any automatic change for GlobalProtect users' agent version.

To manage the GlobalProtect version deployed to your users and information regarding update cadence of the GlobalProtect hosted agent, please review the following documentation -
Manage the GlobalProtect Agent

For GlobalProtect 5.0.6 release notes -
GlobalProtect App 5.0 Release Notes
Dec 10, 20:01 UTC
Dec 12, 2019
Maintenance for Hub
Completed - The scheduled maintenance has been completed.
Dec 12, 23:50 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 12, 22:50 UTC
Scheduled - We have a planned service maintenance for hub scheduled for December 12, 2019 from 22:50 UTC to 23:50UTC. Customer impact: Customers may be logged out of the SSO session during the maintenance window.
Dec 12, 22:40 UTC
Dec 11, 2019
WildFire Issue
Resolved - This issue has been resolved.
Dec 11, 04:08 UTC
Identified - The issue has been identified and we are working on the fix.
Dec 10, 22:38 UTC
Investigating - WildFire is currently experiencing an issue in US cloud. We are actively working on this issue and will provide another update by Dec 10 21:00:00 UTC 2019 with further details.

Customer Impact: wildfire portal access has issue

Workaround: N/A
Dec 10, 17:35 UTC
Dec 9, 2019

No incidents reported.

Dec 8, 2019

No incidents reported.

Dec 7, 2019

No incidents reported.

Dec 6, 2019
Prisma Cloud Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Dec 6, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 04:00 UTC
Scheduled - We have a planned service maintenance for Prisma Cloud in the following regions scheduled for December 06, 2019 from 04:00 UTC to 07:00 UTC.

During this scheduled maintenance, customers may experience intermittent failures across services as they get upgraded
Dec 3, 22:49 UTC
Dec 5, 2019
Prisma Cloud Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Dec 5, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 18:01 UTC
Scheduled - We have a planned service maintenance for Prisma Cloud in the following regions scheduled for December 05, 2019 from 18:00 UTC to 21:00 UTC.

During this scheduled maintenance, customers may experience intermittent failures across services as they get upgraded
Dec 3, 22:48 UTC
Prisma Cloud Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Dec 5, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 04:00 UTC
Scheduled - We have a planned service maintenance for Prisma Cloud in the following regions scheduled for December 05, 2019 from 04:00 UTC to 07:00 UTC.

During this scheduled maintenance, customers may experience intermittent failures across services as they get upgraded
Dec 3, 22:46 UTC
Dec 4, 2019
Prisma Cloud Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Dec 4, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 18:01 UTC
Scheduled - We have a planned service maintenance for Prisma Cloud in the following regions scheduled for December 04, 2019 from 18:00 UTC to 21:00 UTC.

During this scheduled maintenance, customers may experience intermittent failures across services as they get upgraded
Dec 3, 21:57 UTC
Dec 3, 2019
Cortex XDR - Analytics Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Dec 3, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 07:00 UTC
Scheduled - We have a planned service maintenance for Cortex XDR (Analytics Engine) Americas and Europe scheduled for December 3, 2019. Analytics configuration pages will not be available, and new Analytics alerts and Analytics BIOC alerts will not trigger for up to 2 hours somewhere between 07:00 UTC to 19:00 UTC, while maintenance is in progress on specific infrastructure serving you.
Dec 1, 21:23 UTC
Maintenance for Hub
Completed - The scheduled maintenance has been completed.
Dec 3, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 18:00 UTC
Scheduled - We have a planned service maintenance for hub scheduled for December 03, 2019 from 18:00 UTC to 19:00UTC. Customer impact: Customers may be logged out of the SSO session during the maintenance window.
Dec 3, 17:45 UTC
Dec 2, 2019

No incidents reported.

Dec 1, 2019
Traps Management Service Scheduled Upgrade
Completed - The scheduled maintenance has been completed.
Dec 1, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 08:00 UTC
Scheduled - We have an upgrade planned for traps management service scheduled on December 1st 2019 from 8:00 UTC to 11:00 UTC. Minor interruptions might occur.
Nov 28, 16:39 UTC
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