Identified - We are currently experiencing issues with GlobalProtect Cloud Service for all regions. We are actively working on this and will post updates on the status. However, if you experience unusual activity related to this, please contact our Support at https://www.paloaltonetworks.com/company/contact-support.
Sep 18, 22:11 UTC

About This Site

This page provides status information on Palo Alto Networks Cloud Services.

GlobalProtect Cloud Service Degraded Performance
90 days ago
100.0 % uptime
Today
N. Virginia   Degraded Performance
90 days ago
100.0 % uptime
Today
Ohio   Degraded Performance
90 days ago
100.0 % uptime
Today
N. California   Degraded Performance
90 days ago
100.0 % uptime
Today
Oregon   Degraded Performance
90 days ago
100.0 % uptime
Today
Montreal   Degraded Performance
90 days ago
100.0 % uptime
Today
Mumbai   Degraded Performance
90 days ago
100.0 % uptime
Today
Seoul   Degraded Performance
90 days ago
100.0 % uptime
Today
Singapore   Degraded Performance
90 days ago
100.0 % uptime
Today
Sydney   Degraded Performance
90 days ago
100.0 % uptime
Today
Tokyo   Degraded Performance
90 days ago
100.0 % uptime
Today
Frankfurt   Degraded Performance
90 days ago
100.0 % uptime
Today
Ireland   Degraded Performance
90 days ago
100.0 % uptime
Today
London   Degraded Performance
90 days ago
100.0 % uptime
Today
Sao Paulo   Degraded Performance
90 days ago
100.0 % uptime
Today
Logging Service Operational
90 days ago
99.99 % uptime
Today
Americas   Operational
90 days ago
99.98 % uptime
Today
Europe   Operational
90 days ago
100.0 % uptime
Today
Traps Management Service Operational
90 days ago
99.99 % uptime
Today
N. Virginia   Operational
90 days ago
99.99 % uptime
Today
Frankfurt   Operational
90 days ago
100.0 % uptime
Today
Aperture Operational
90 days ago
99.91 % uptime
Today
N. California   ? Operational
90 days ago
99.73 % uptime
Today
Singapore   ? Operational
90 days ago
100.0 % uptime
Today
Frankfurt   ? Operational
90 days ago
100.0 % uptime
Today
Cloud Services Portal   ? Operational
90 days ago
99.88 % uptime
Today
Magnifier Operational
90 days ago
100.0 % uptime
Today
Americas   Operational
90 days ago
100.0 % uptime
Today
Europe   Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
We have a planned service maintenance for GlobalProtect Cloud Service in all regions scheduled for September 20th, 2018 from 23:00 UTC to September 23rd, 23:00 UTC. The service is expected to behave normally during this period.
Posted on Sep 18, 23:00 UTC
Past Incidents
Sep 18, 2018
Resolved - We have now resolved the issue. Magnifier is now up and running in Americas. During the outage, between 7PM to 2AM PST, logs ingestion halted. No data was lost and backlog will be caught up shortly.
Sep 18, 09:13 UTC
Investigating - Magnifier is currently experiencing an outage in Americas. We are actively working on this and will post updates on the status.
Sep 18, 08:44 UTC
Sep 17, 2018

No incidents reported.

Sep 16, 2018
Completed - The scheduled maintenance has been completed.
Sep 16, 18:35 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 09:00 UTC
Scheduled - We have a planned service maintenance for Magnifier in all regions scheduled for September 16th, 2018 from 09:00 UTC to 21:00 UTC
Sep 14, 21:03 UTC
Sep 15, 2018

No incidents reported.

Sep 14, 2018

No incidents reported.

Sep 13, 2018

No incidents reported.

Sep 12, 2018

No incidents reported.

Sep 11, 2018
Completed - The scheduled maintenance has been completed.
Sep 11, 18:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 17:31 UTC
Scheduled - We have a planned service maintenance for Cloud Services Portal scheduled for September 11, 2018 from 17:30 UTC to 18:30 UTC. The service is expected to behave normally during this period.
Sep 11, 16:49 UTC
Sep 10, 2018

No incidents reported.

Sep 9, 2018

No incidents reported.

Sep 8, 2018

No incidents reported.

Sep 7, 2018

No incidents reported.

Sep 6, 2018

No incidents reported.

Sep 5, 2018
Resolved - This incident has been resolved.
Sep 5, 11:09 UTC
Update - We are continuing to work on a fix for this issue.
Sep 5, 11:08 UTC
Identified - We are currently experiencing issues with Traps Management Service Americas. We are actively working on this and will post updates on the status. However, if you experience unusual activity related to this, please contact our Support at https://www.paloaltonetworks.com/company/contact-support.
Sep 5, 08:55 UTC
Sep 4, 2018

No incidents reported.