Get webhook notifications whenever Palo Alto Networks Cloud Services creates an incident, updates an incident, resolves an incident or changes a component status.
Investigating - Palo Alto Networks continually works to enhance its services. As part of an emergency maintenance activity, PANW Engineering will roll out code changes to enhance RBI services. This emergency maintenance activity is on Friday, 25th July, from 5:00 PM UTC to 9:00 PM UTC. Customers using the RBI service may witness degraded performance during the maintenance window. This impact will be limited to RBI users. We apologize for the inconvenience, and the Engineering team and the SRE team are working diligently to ensure that the services are healthy and functional. Please reach out to the support team or your customer success representatives if you have any questions.
Jul 09, 2025 - 13:49 UTC
Investigating - Prisma SDWAN - VPN services in US region are currently experiencing degraded performance. Engineering is actively looking into the issue. Next update will be at 14:00 UTC
Jul 03, 2025 - 13:05 UTC
Identified - AutoFocus is currently experiencing an issue with infrastructure. We are actively working on resolving this issue and will provide another update. Customer Impact: Customers will not be able to access the AutoFocus application or API Workaround: N/A
Jun 18, 2025 - 18:56 UTC
Update - Private apps are operational. Browser login continues to be degraded
Jun 12, 2025 - 20:04 UTC
Identified - We have observed partial recovery on GCP. Private apps remain at risk but are currently working properly
Jun 12, 2025 - 19:42 UTC
Update - Be advised that active users remain operational, User login is partially available due to the GCP issue visible here: https://status.cloud.google.com/
Jun 12, 2025 - 19:21 UTC
Investigating - PAB interactive login is degraded due to an issue in multiple GCP regions
Jun 12, 2025 - 19:17 UTC
Update - We are continuing to investigate this issue.
Mar 26, 2025 - 21:03 UTC
Investigating - At Palo Alto Networks, we are committed to providing best-in-class security and operational excellence. As part of our proactive approach, we will be upgrading your Prisma Access instances to a version that includes a wide range of stability and security enhancements. These enhancements are designed to strengthen our services to safeguard your data and network integrity. We need to schedule a maintenance window for your tenant to facilitate this upgrade. We intend to execute this upgrade over the weekend of March 28th, 2025. Thank you for your understanding and cooperation during this time. If you have any further questions or require assistance, please feel free to reach out to your Palo Alto Networks account team, the customer success team, or the support team.
Mar 26, 2025 - 21:01 UTC