Palo Alto Networks Cloud Services
Update - We are continuing to work on a fix for this issue.
Sep 18, 21:44 UTC
Identified - Starting October 31, 2019, Prisma Access requires a minimum Panorama version of PAN-OS 9.0.3-H3. This upgrade is mandatory and is required to support new future Prisma Access releases. We are sending this announcement in advance to allow you time to plan and prepare the upgrade process for your organization.

There are no known issues in Panorama 9.0.3-H3 that affects Prisma Access. We have several Prisma Access customers who have successfully upgraded to Panorama 9.0.x.

No Cloud Services plugin upgrade is required as a part of the Panorama upgrade; Panorama 9.0 is already supported with the Cloud Services plugin. https://docs.paloaltonetworks.com/compatibility-matrix/panorama/plugins.html#id17C8A0Y0M9I

Upgrading your Panorama to 9.0.3-H3 does not give you access to any new PAN-OS 9.0 features in Prisma Access yet; new feature availability will be communicated when it is available.

After October 31, 2019, you will not be able to manage Prisma Access using Panorama versions earlier than 9.0.

If you have additional questions, please contact your Palo Alto Networks representative.

Note: An upgrade to a minimum PAN-OS version of 9.0.3-h3 is required for the upcoming version of Prisma Access (1.5). For more information, see the Palo Alto Networks Live article at Prisma Access 1.5 Action Required
Sep 18, 15:24 UTC
Identified - The Prisma SaaS integration with Facebook Workplace (Beta) is undergoing a maintenance upgrade and is not operational. We are working with Facebook to resolve the issue so that you can use this integration without disruption. There is no action for you at this time, and we thank you for your patience.
Aug 17, 00:35 UTC

About This Site

This page provides status information on Palo Alto Networks Cloud Services.

AutoFocus Operational
Cortex Data Lake Operational
Americas Operational
Europe Operational
Cortex XDR - Analytics Operational
Americas Operational
Europe Operational
Cortex XDR - Investigation and Response Operational
Americas Operational
Europe Operational
DNS Security Operational
Hub ? Operational
PAN-DB Cloud Operational
Prisma Access Operational
Americas-Argentina Operational
Americas-Bolivia Operational
Americas-Brazil Central Operational
Americas-Brazil East Operational
Americas-Brazil South Operational
Americas-Canada Central Operational
Americas-Canada East Operational
Americas-Canada West Operational
Americas-Chile Operational
Americas-Colombia Operational
Americas-Costa Rica Operational
Americas-Ecuador Operational
Americas-Mexico Central Operational
Americas-Mexico West Operational
Americas-Panama Operational
Americas-Paraguay Operational
Americas-Peru Operational
Americas-US Central Operational
Americas-US East Operational
Americas-US Northeast Operational
Americas-US Northwest Operational
Americas-US South Operational
Americas-US Southeast Operational
Americas-US Southwest Operational
Americas-US West Operational
Americas-Venezuela Operational
APAC-Australia East Operational
APAC-Australia South Operational
APAC-Australia Southeast Operational
APAC-Bangladesh Operational
APAC-Cambodia Operational
APAC-Hong Kong Operational
APAC-India North Operational
APAC-India South Operational
APAC-India West Operational
APAC-Indonesia Operational
APAC-Japan Central Operational
APAC-Japan South Operational
APAC-Malaysia Operational
APAC-Myanmar Operational
APAC-New Zealand Operational
APAC-Pakistan South Operational
APAC-Pakistan West Operational
APAC-Papua New Guinea Operational
APAC-Philippines Operational
APAC-Singapore Operational
APAC-South Korea Operational
APAC-Taiwan Operational
APAC-Thailand Operational
APAC-Vietnam Operational
EMEA-Andorra Operational
EMEA-Austria Operational
EMEA-Belarus Operational
EMEA-Belgium Operational
EMEA-Bulgaria Operational
EMEA-Croatia Operational
EMEA-Czech Republic Operational
EMEA-Denmark Operational
EMEA-Finland Operational
EMEA-France North Operational
EMEA-France South Operational
EMEA-Germany Central Operational
EMEA-Germany North Operational
EMEA-Germany South Operational
EMEA-Greece Operational
EMEA-Hungary Operational
EMEA-Ireland Operational
EMEA-Italy Operational
EMEA-Liechtenstein Operational
EMEA-Lithuania Operational
EMEA-Luxembourg Operational
EMEA-Moldova Operational
EMEA-Monaco Operational
EMEA-Netherlands Central Operational
EMEA-Netherlands South Operational
EMEA-Norway Operational
EMEA-Poland Operational
EMEA-Portugal Operational
EMEA-Romania Operational
EMEA-Russia Central Operational
EMEA-Russia Northwest Operational
EMEA-Slovakia Operational
EMEA-Slovenia Operational
EMEA-Spain Central Operational
EMEA-Spain East Operational
EMEA-Sweden Operational
EMEA-Switzerland Operational
EMEA-UK Operational
EMEA-Ukraine Operational
EMEA-Uzbekistan Operational
EMEA-Kenya Operational
EMEA-Nigeria Operational
EMEA-South Africa Central Operational
EMEA-South Africa West Operational
EMEA-Egypt Operational
EMEA-Israel Operational
EMEA-Jordan Operational
EMEA-Kuwait Operational
EMEA-Saudi Arabia Operational
EMEA-Turkey Operational
EMEA-United Arab Emirates Operational
Americas-Brazil South (Location on-boarded prior to version 1.4) Operational
Americas-Canada East (Location on-boarded prior to version 1.4) Operational
Americas-US Central (Location on-boarded prior to version 1.4) Operational
Americas-US East (Location on-boarded prior to version 1.4) Operational
Americas-US Northwest (Location on-boarded prior to version 1.4) Operational
Americas-US West (Location on-boarded prior to version 1.4) Operational
APAC-Australia Southeast (Location on-boarded prior to version 1.4) Operational
APAC-India West (Location on-boarded prior to version 1.4) Operational
APAC-Japan Central (Location on-boarded prior to version 1.4) Operational
APAC-Singapore (Location on-boarded prior to version 1.4) Operational
APAC-South Korea (Location on-boarded prior to version 1.4) Operational
EMEA-France North (Location on-boarded prior to version 1.4) Operational
EMEA-Germany Central (Location on-boarded prior to version 1.4) Operational
EMEA-Ireland (Location on-boarded prior to version 1.4) Operational
EMEA-UK (Location on-boarded prior to version 1.4) Operational
Prisma Access Cloud Management Operational
Prisma Cloud Operational
90 days ago
99.99 % uptime
Today
Americas - app.prismacloud.io Operational
90 days ago
100.0 % uptime
Today
Americas - app2.prismacloud.io Operational
90 days ago
100.0 % uptime
Today
Americas - app3.prismacloud.io Operational
90 days ago
100.0 % uptime
Today
Americas - app4.prismacloud.io Operational
90 days ago
99.99 % uptime
Today
Americas - app.gov.prismacloud.io Operational
90 days ago
100.0 % uptime
Today
Asia Pacific - app.anz.prismacloud.io Operational
90 days ago
100.0 % uptime
Today
Europe - app.eu.prismacloud.io Operational
90 days ago
100.0 % uptime
Today
Europe - app2.eu.prismacloud.io Operational
90 days ago
100.0 % uptime
Today
Prisma SaaS ? Operational
N. California ? Operational
Singapore ? Operational
Frankfurt ? Operational
Traps Management Service Operational
N. Virginia Operational
Frankfurt Operational
WildFire Operational
WildFire Global Cloud ? Operational
WildFire Europe Cloud Operational
WildFire Singapore Cloud Operational
WildFire Japan Cloud Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Scheduled Maintenance
Prisma Cloud Scheduled Maintenance Nov 12, 04:00-06:00 UTC
Scheduled - We have a planned service maintenance for Prisma Cloud in the following regions scheduled for November 12, 2019 from 04:00 UTC to 06:00 UTC. The service is expected to behave normally during this period.
Nov 11, 15:04 UTC
Prisma Cloud Scheduled Maintenance Nov 13, 04:00-08:00 UTC
We have a planned service maintenance for Prisma Cloud in the following regions scheduled for November 13, 2019 from 04:00 UTC to 08:00 UTC. The service is expected to behave normally during this period.
Posted on Nov 11, 15:06 UTC
Prisma Cloud Scheduled Maintenance Nov 13, 18:00-22:00 UTC
We have a planned service maintenance for Prisma Cloud in the following regions scheduled for November 13, 2019 from 18:00 UTC to 22:00 UTC. The service is expected to behave normally during this period.
Posted on Nov 11, 15:03 UTC
Past Incidents
Nov 12, 2019

No incidents reported today.

Nov 11, 2019
Completed - The scheduled maintenance has been completed.
Nov 11, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 18:00 UTC
Scheduled - We have a planned service maintenance for Prisma Cloud in the following regions scheduled for November 11, 2019 from 18:00 UTC to 20:00 UTC. The service is expected to behave normally during this period.
Nov 11, 15:01 UTC
Resolved - This incident has been resolved.
Nov 11, 14:58 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 7, 19:22 UTC
Investigating - Prisma Cloud is currently experiencing an issue. We are actively working on this issue and will provide another update once available with further details.

Customer Impact: 504 Errors when attempting to access the Prisma Cloud Portal or Rest APIs.

Workaround: N/A
Nov 7, 19:13 UTC
Completed - The scheduled maintenance has been completed.
Nov 11, 11:00 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Nov 11, 05:54 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Nov 9, 00:20 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 18:00 UTC
Scheduled - We have a planned service maintenance for Prisma Access in all regions scheduled for November 9th, 2019 from 00:00 UTC to November 11th, 2019 11:00 UTC. We do not anticipate the service to be impacted during this period. In the event of any brief interruption to remote networks and service connections, we will be working diligently to bring it back on promptly.
Oct 18, 08:54 UTC
Nov 10, 2019
Resolved - This incident has been resolved.
Nov 10, 01:18 UTC
Update - A fix has been implemented and we are monitoring the results.
Nov 6, 21:40 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 6, 16:51 UTC
Update - We are continuing to work on a fix for this issue.
Nov 6, 15:42 UTC
Update - We are continuing to work on a fix for this issue.
Nov 6, 14:41 UTC
Update - We are continuing to work on a fix for this issue.
Nov 6, 13:47 UTC
Update - We are continuing to work on a fix for this issue.
Nov 6, 13:02 UTC
Update - We are continuing to work on a fix for this issue.
Nov 6, 10:07 UTC
Update - We are continuing to work on a fix for this issue.
Nov 6, 09:17 UTC
Identified - The issue has been identified and a fix is being implemented.
Nov 6, 08:12 UTC
Investigating - Cortex Data Lake is currently experiencing an issue in the Americas and Europe. We are actively working on this issue and will provide another update by 08:00 UTC with further details.

Customer Impact: Ingestion lag

Workaround: "N/A"
Nov 6, 07:10 UTC
Nov 8, 2019
Completed - The scheduled maintenance has been completed.
Nov 8, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 18:00 UTC
Scheduled - We have a planned service maintenance for Prisma Cloud in the following regions scheduled for November 8, 2019 from 18:00 PM UTC to 22:00 PM UTC. The service is expected to behave normally during this period.
Nov 6, 23:54 UTC
Completed - The scheduled maintenance has been completed.
Nov 8, 08:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 04:01 UTC
Scheduled - We have a planned service maintenance for Prisma Cloud in the following regions scheduled for November 8, 2019 from 04:00 AM UTC to 08:00 AM UTC. The service is expected to behave normally during this period.
Nov 6, 23:52 UTC
Nov 7, 2019
Completed - The scheduled maintenance has been completed.
Nov 7, 23:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 22:30 UTC
Scheduled - We are working on traffic transit for US cloud Front end.
Nov 7, 22:27 UTC
Completed - The scheduled maintenance has been completed.
Nov 7, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 08:01 UTC
Scheduled - We have a planned service maintenance for Cortex XDR (Analytics Engine) Americas and Europe scheduled for November 7, 2019. Analytics configuration pages will not be available, and new Analytics alerts and Analytics BIOC alerts will not trigger for up to 2 hours somewhere between 08:00 UTC to 20:00 UTC, while maintenance is in progress on specific infrastructure serving you.
Nov 7, 07:34 UTC
Completed - The scheduled maintenance has been completed.
Nov 7, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 04:02 UTC
Scheduled - We have a planned service maintenance for Prisma Cloud in the following regions scheduled for November 7, 2019 from 04:00 AM UTC to 08:00 AM UTC. The service is expected to behave normally during this period.
Nov 6, 23:51 UTC
Resolved - This incident has been resolved.
Nov 7, 00:01 UTC
Investigating - Prisma Cloud is currently experiencing an issue. We are actively working on this issue and will provide another update once available with further details.

Customer Impact: We have identified latency for data ingestion and config scanning in our https://app4.prismacloud.io environment. This could result in a longer than expected time-to-alert.

Workaround: N/A
Nov 1, 14:34 UTC
Nov 6, 2019
Completed - The scheduled maintenance has been completed.
Nov 6, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 18:01 UTC
Scheduled - We have a planned service maintenance for hub scheduled for November 06, 2019 from 18:00 UTC to 19:00UTC. Customer impact: Customers may be logged out of the SSO session during the maintenance window.
Nov 6, 17:36 UTC
Completed - The scheduled maintenance has been completed.
Nov 6, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 07:00 UTC
Scheduled - We have a planned service maintenance for Cortex XDR (Analytics Engine) Americas and Europe scheduled for November 6, 2019. Analytics configuration pages will not be available, and new Analytics alerts and Analytics BIOC alerts will not trigger for up to 2 hours somewhere between 07:00 UTC to 19:00 UTC, while maintenance is in progress on specific infrastructure serving you.
Nov 5, 20:54 UTC
Completed - The scheduled maintenance has been completed.
Nov 6, 01:20 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 23:21 UTC
Scheduled - We are working on shifting traffic from AWS to GCP for US cloud Singapore region.
Nov 5, 23:19 UTC
Nov 5, 2019
Completed - The scheduled maintenance has been completed.
Nov 5, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 07:01 UTC
Scheduled - We have a planned service maintenance for Cortex XDR (Analytics Engine) Americas and Europe scheduled for November 5, 2019. Analytics configuration pages will not be available, and new Analytics alerts and Analytics BIOC alerts will not trigger for up to 2 hours somewhere between 07:00 UTC to 19:00 UTC, while maintenance is in progress on specific infrastructure serving you.
Nov 4, 14:53 UTC
Completed - The scheduled maintenance has been completed.
Nov 5, 03:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 00:01 UTC
Scheduled - We have a planned service maintenance for Prisma Access in all regions scheduled for November 05, 2019 from 00:00 UTC to 04:00 UTC. While the service is expected to behave normally, you cannot do any commits during this period.
Oct 14, 23:02 UTC
Nov 4, 2019

No incidents reported.

Nov 3, 2019
Completed - The scheduled maintenance has been completed.
Nov 3, 19:06 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 3, 16:00 UTC
Scheduled - We are planning a service maintenance for Cortex XDR – Investigation & Response in America and Europe regions. The maintenance is scheduled for November 3rd from 16:00 UTC to 22:00 UTC. During this window, the service may be unavailable for a maximum of 30 minutes. However, if you are experiencing unusual activity in your environment, please contact our Support - https://www.paloaltonetworks.com/company/contact-support.
Nov 3, 08:35 UTC
Completed - The scheduled maintenance has been completed.
Nov 3, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 3, 09:01 UTC
Scheduled - We have a planned service maintenance for Prisma Access Cloud Management in US-Central region scheduled for November 3rd 2019 from 09:00 AM to 10:00 AM. You will not be able to access the service during this maintenance window.
Nov 1, 22:50 UTC
Nov 2, 2019

No incidents reported.

Nov 1, 2019
Resolved - This incident was resolved.
Nov 1, 21:56 UTC
Investigating - WildFire is currently experiencing an issue in Japan Cloud. We are actively working on this issue and will provide another update by Nov 1 19:00:00 UTC 2019 with further details.

Customer Impact: Serice is down

Workaround: N/A
Nov 1, 17:35 UTC
Completed - The scheduled maintenance has been completed.
Nov 1, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 1, 18:00 UTC
Scheduled - We have a planned service maintenance for Prisma Cloud in the following regions scheduled for November 01, 2019 from 18:00 UTC to 21:00 UTC. The service is expected to behave normally during this period.
Oct 31, 19:01 UTC
Completed - The scheduled maintenance has been completed.
Nov 1, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 1, 17:00 UTC
Scheduled - We have a planned service maintenance for hub scheduled for November 01, 2019 from 17:00 UTC to 18:00UTC. Customer impact: Customers may be logged out of the SSO session during the maintenance window.
Nov 1, 16:39 UTC
Completed - The scheduled maintenance has been completed.
Nov 1, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 1, 03:00 UTC
Scheduled - We have a planned service maintenance for Prisma Cloud in the following regions scheduled for November 01, 2019 from 03:00 UTC to 06:00 UTC. The service is expected to behave normally during this period.
Oct 31, 18:32 UTC
Resolved - This incident has been resolved.
Nov 1, 05:20 UTC
Identified - We redirected traffic from Japan and Singapore region into US region.
Customer request is back to normal and team is still working on Japan region.
Nov 1, 04:00 UTC
Investigating - WildFire is currently experiencing an issue in US cloud Japan and Singapore regions. We are actively working on this issue and will provide another update by Nov 1 06:00:00 UTC 2019 with further details.

Customer Impact: Firewall API call returns error
Workaround: N/A
Nov 1, 03:42 UTC
Oct 31, 2019
Resolved - This incident has been resolved.
Oct 31, 00:54 UTC
Update - A fix has been implemented and we are monitoring the results.
Oct 30, 19:40 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 30, 16:36 UTC
Update - We are continuing to investigate this issue.
Oct 30, 16:09 UTC
Update - We are continuing to investigate this issue.
Oct 30, 13:33 UTC
Investigating - Cortex Data Lake is currently experiencing an issue in . We are actively working on this issue and will provide another update by 13:00 UTC with further details.

Customer Impact: Ingestion Delays

Workaround: N/A
Oct 30, 11:17 UTC
Completed - The scheduled maintenance has been completed.
Oct 31, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 18:00 UTC
Scheduled - We have an upgrade planned for Cortex XDR - Investigation and Response in America region scheduled on October 30th from 16:00 UTC to 22:00 UTC. The service may be unavailable for a maximum of 30 minutes during this window.
However, if you experience unusual activity related to this, please contact our Support - https://www.paloaltonetworks.com/company/contact-support.
Oct 28, 23:44 UTC
Oct 30, 2019
Resolved - AutoFocus MineMeld incident has been resolved.
Oct 30, 22:08 UTC
Identified - We are currently experiencing issues with AutoFocus - Minemeld that is impacting a small number of customers. We are actively working on this will provide another update as soon as we have more details.
Oct 23, 23:05 UTC
Completed - The scheduled maintenance has been completed.
Oct 30, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 08:00 UTC
Scheduled - We have an upgrade planned for Cortex XDR - Investigation and Response in America region scheduled on October 30th from 08:00 UTC to 13:00 UTC. The service may be unavailable for a maximum of 30 minutes during this window.
However, if you experience unusual activity related to this, please contact our Support - https://www.paloaltonetworks.com/company/contact-support.
Oct 28, 23:42 UTC
Oct 29, 2019
Resolved - This issue is now resolved.
Oct 29, 21:50 UTC
Identified - We're experiencing a high volume of API requests for Office 365 and are temporarily controlling the rate of requests. We understand that this impacts the scanning performance time for the Office 365 app and are actively working with Microsoft to resolve the issue.
Aug 17, 00:34 UTC
Postmortem - Read details
Nov 7, 04:40 UTC
Resolved - Customer Firewalls can not resolve name panos.wildfire.paloaltonetworks.com, which caused Firewall registration failure.
Oct 29, 08:30 UTC