Get webhook notifications whenever Palo Alto Networks Cloud Services creates an incident, updates an incident, resolves an incident or changes a component status.
Monitoring - A fix has been implemented and we are monitoring the results.
May 26, 2023 - 09:07 UTC
Update - We are continuing to work on a fix for this issue. The next update will be available on May 26th at 9 AM UTC.
May 26, 2023 - 06:03 UTC
Update - We are still in the process of rolling-out the fix. The next update will be available by 6 AM UTC on May 26th.
May 26, 2023 - 03:01 UTC
Identified - The issue has been identified and the fix being rolled out. The next update will be provided by May 26th 3 AM UTC
May 26, 2023 - 00:08 UTC
Update - The team is continuing to investigate the issue. The next update will be provided by May 25th 23:00 UTC
May 25, 2023 - 20:48 UTC
Investigating - We are investigating an issue with Prisma Access instances not downloading the latest Anti-Virus and/or Wildfire packages. The instances may also have CDL connectivity issues. The impacted instances are limited to a very small set of customers. The engineering team is actively working on fix. Please reach out to the support team if you have any questions. The next update will be provided by May 25th 20:00 UTC
May 25, 2023 - 17:59 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 27, 2023 - 00:10 UTC
Update - The cloud provider is continuing to experience zonal issues. The Prisma Access Engineering team however has mitigated traffic issues for Remote Networks and Service Connection Site-to-Site VPN traffic and internet egress traffic. If you continue to experience connectivity, access and egress issues for gateways, please try to re-connect and/or switch to a near-by PA location
Apr 26, 2023 - 23:06 UTC
Update - The cloud provider is continuing to work towards restoring the services. At this time, we continue recommending connecting to a region other than France South to alleviate the impact. The next update will be shared by April 27, 00:00 UTC
Apr 26, 2023 - 20:15 UTC
Identified - Our cloud provider is experiencing an extended outage impacting services in the France region.
The workaround for Mobile users is to connect to the other region other than the France-South.
We apologize for the inconvenience and we appreciate your patience as we work towards resolving the issue. The next update will be shared by April 26th, 13:00 UTC
Apr 26, 2023 - 10:02 UTC
Update - We are continuing to monitor for any further issues.
Apr 26, 2023 - 20:19 UTC
Monitoring - The issue has been addressed for most of the use cases. If you continue to have issues accessing chatgpt, please open a support ticket for further assistance.
Apr 10, 2023 - 17:06 UTC
Identified - We are continuing to work with OpenAI to address this issue. Please continue to use the recommended work arounds of traffic steering and split tunnel while we continue working with OpenAI to allow-list the Prisma Access IPs
Mar 02, 2023 - 19:08 UTC
Update - We are continuing to investigate this issue.
Jan 27, 2023 - 18:49 UTC
Investigating - Some users may see Access Denied when attempting to access https://chat.openai.com with Cloudflare Error code 1020, we are working with OpenAI to address this issue with affected IPs.
Investigating - Palo Alto Networks has a new page to view Prisma Access status, https://sase.status.paloaltonetworks.com/, that replaces the https://status.paloaltonetworks.com/ page. While the historical Prisma Access related metrics within the current status page will be available until September 2023, Palo Alto Networks recommends that you start using the https://sase.status.paloaltonetworks.com/ page and Subscribe to Updates now, in order to get updates for Prisma Access specific incidents, metrics and announcements.
This SASE status page has these features:
Provides you with a 12 month outlook for upcoming Prisma Access events using either a calendar or list view. Shows Insights and Autonomous DEM status, as well as Prisma Access status for Fedramp environments Allows you to view the status of all of Palo Alto Networks SASE products.
In addition, incremental improvements will be made to this status page to include incidents and announcements from other SASE-related products/services.
The status, metrics, announcements and incident updates for all non-Prisma Access related features and infrastructure ( for example, Wildfire, Cortex Data Lake, Cortex XSOAR, PanDB, etc ), will continue to be hosted under https://status.paloaltonetworks.com/ . Palo Alto Networks thus recommends not unsubscribing for alerts from this page, especially if you are actively using the features described within this page.
Jan 24, 2023 - 21:28 UTC
Investigating - Starting March 1, 2023, a minimum Cloud Services version of 3.2 plugin will be required to successfully commit to your Prisma Access instances. Commits from earlier versions of the plugin will not be successful.
While a minimum version of 3.2 will be required, Palo Alto Networks strongly recommends that you upgrade to the latest plugin as soon as it is available to download. If your Prisma Access dataplane version is 10.0.8 or later, ensure the Panorama version meets the 3.2 plugin requirement before upgrading the plugin. To check your dataplane version, select Panorama > Cloud Services > Configuration > Service Setup and check the Dataplane PAN-OS Version. If your dataplane requires an upgrade, reach out to your Palo Alto Networks account representative and submit a request.
Jan 18, 2023 - 20:31 UTC