Monitoring - A fix has been implemented and we are monitoring the results.
May 5, 15:29 UTC
Identified - The service has been restored for many customers, though some may still experience the problem of RED status of their "cloud accounts". We are continuing to monitor and address this situation.
May 3, 18:30 UTC
Investigating - Impact : Currently the "Cloud Accounts" Status page shows RED. Data ingestion and policies are working as normal, there is no data loss. But the account status will display as RED, whether there is a problem or not. We are currently investigating.
Apr 30, 00:03 UTC
Monitoring - Scheduled: Our goal is to minimize the impact on your network traffic, and we make every effort to perform the upgrades at a time that is minimally disruptive to your organization.

With this data-plane upgrade, you will have the flexibility to select which Prisma Access location(s) to first perform the Dataplane upgrade along with the upgrade time window. A walkthrough of the upgrade process is available here.

To receive active communication on your Dataplane upgrade schedule, provide your upgrade preference and receive notifications during the upgrade process, you must subscribe to Insights notifications. If you have already subscribed to receive alert notifications on Insights before Feb 26th, 2021 you will be notified 21 days before the scheduled Dataplane upgrade via email notifications and Insights alerts.

Before the upgrade, please take the following action for IP Allow Listing:

Please continue to allow list both your Active and Reserved Public IPs in all of your local and 3rd party/SaaS IP allow lists. As a reminder, your current IPs can be obtained by using the API. Documentation on how to use the API can be found here.

If you use Panorama to manage the Prisma Access environment, after all your Prisma Access locations have been upgraded, a new Cloud Services plugin will become available to you. Once available, you have 15 days to upgrade your existing plugin.
Feb 26, 18:35 UTC
Monitoring - Palo Alto Networks will be implementing IP address optimizations throughout 2021 to improve the overall experience for our Prisma Access customers. Please read more about it here.
Feb 22, 23:30 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 1, 17:47 UTC
Identified - Since March 30th 2 am PST, several AutoFocus services have been facing high latencies and throttling in the network communication between datacenter and GCP across the globe. This has caused delays in ingestion across different integrations and frequent API failures. We are constantly working with the network teams on both ends.
Apr 1, 00:33 UTC
Identified - Urgent message for Cortex Data Lake customers with firewalls onboarded via Panorama. Please read this Customer Advisory for more information. https://live.paloaltonetworks.com/t5/customer-advisories/panorama-on-boarded-firewall-certificate-issue-cortex-data-lake/ta-p/328630
May 19, 18:14 UTC

About This Site

This page provides status information on Palo Alto Networks Cloud Services.

AutoFocus Degraded Performance
Cortex Data Lake Operational
Americas Operational
Europe Operational
United Kingdom Operational
Singapore ? Operational
Canada ? Operational
Japan ? Operational
Australia ? Operational
Federal ? Operational
Cortex XDR Operational
Europe Operational
Americas Operational
United Kingdom Operational
Singapore Operational
Japan Operational
Canada Operational
Australia Operational
Federal Operational
DNS Security Operational
DLP Operational
90 days ago
99.99 % uptime
Today
Prisma SaaS DLP - NAM ? Operational
90 days ago
99.98 % uptime
Today
Prisma SaaS DLP - EU Operational
90 days ago
100.0 % uptime
Today
Prisma SaaS DLP - APAC Operational
90 days ago
100.0 % uptime
Today
Prisma Access DLP ? Operational
90 days ago
100.0 % uptime
Today
Prisma Cloud DLP ? Operational
90 days ago
100.0 % uptime
Today
DLP (NGFW) APAC Operational
90 days ago
100.0 % uptime
Today
DLP (NGFW) EU Operational
90 days ago
100.0 % uptime
Today
DLP (NGFW) NAM Operational
90 days ago
100.0 % uptime
Today
Device Insights Operational
90 days ago
100.0 % uptime
Today
Directory Sync Service Operational
90 days ago
100.0 % uptime
Today
Americas Operational
90 days ago
100.0 % uptime
Today
Europe Operational
90 days ago
100.0 % uptime
Today
United Kingdom Operational
90 days ago
100.0 % uptime
Today
Singapore Operational
90 days ago
100.0 % uptime
Today
Canada Operational
90 days ago
100.0 % uptime
Today
Japan Operational
90 days ago
100.0 % uptime
Today
Australia Operational
90 days ago
100.0 % uptime
Today
Explore ? Operational
90 days ago
100.0 % uptime
Today
Hub ? Operational
90 days ago
100.0 % uptime
Today
IOT Security Operational
90 days ago
100.0 % uptime
Today
IOT Security App (US) Operational
90 days ago
100.0 % uptime
Today
IOT Security Service NGFW (US) Operational
90 days ago
100.0 % uptime
Today
IoT Security Government Operational
90 days ago
100.0 % uptime
Today
PAN-DB Cloud Operational
Prisma Access Operational
90 days ago
99.99 % uptime
Today
Americas-Argentina Operational
90 days ago
100.0 % uptime
Today
Americas-Bolivia Operational
90 days ago
100.0 % uptime
Today
Americas-Brazil Central Operational
90 days ago
100.0 % uptime
Today
Americas-Brazil East Operational
90 days ago
100.0 % uptime
Today
Americas-Brazil South Operational
90 days ago
100.0 % uptime
Today
Americas-Canada Central Operational
90 days ago
100.0 % uptime
Today
Americas-Canada East Operational
90 days ago
100.0 % uptime
Today
Americas-Canada West Operational
90 days ago
100.0 % uptime
Today
Americas-Chile Operational
90 days ago
100.0 % uptime
Today
Americas-Colombia Operational
90 days ago
100.0 % uptime
Today
Americas-Costa Rica Operational
90 days ago
100.0 % uptime
Today
Americas-Ecuador Operational
90 days ago
100.0 % uptime
Today
Americas-Mexico Central Operational
90 days ago
100.0 % uptime
Today
Americas-Mexico West Operational
90 days ago
99.87 % uptime
Today
Americas-Panama Operational
90 days ago
100.0 % uptime
Today
Americas-Paraguay Operational
90 days ago
100.0 % uptime
Today
Americas-Peru Operational
90 days ago
100.0 % uptime
Today
Americas-US Central Operational
90 days ago
100.0 % uptime
Today
Americas-US East Operational
90 days ago
100.0 % uptime
Today
Americas-US Northeast Operational
90 days ago
100.0 % uptime
Today
Americas-US Northwest Operational
90 days ago
100.0 % uptime
Today
Americas-US South Operational
90 days ago
100.0 % uptime
Today
Americas-US Southeast Operational
90 days ago
100.0 % uptime
Today
Americas-US Southwest Operational
90 days ago
99.87 % uptime
Today
Americas-US West Operational
90 days ago
99.87 % uptime
Today
Americas-Venezuela Operational
90 days ago
100.0 % uptime
Today
APAC-Australia East Operational
90 days ago
100.0 % uptime
Today
APAC-Australia South Operational
90 days ago
100.0 % uptime
Today
APAC-Australia Southeast Operational
90 days ago
100.0 % uptime
Today
APAC-Bangladesh Operational
90 days ago
100.0 % uptime
Today
APAC-Cambodia Operational
90 days ago
100.0 % uptime
Today
APAC-Hong Kong Operational
90 days ago
100.0 % uptime
Today
APAC-India North Operational
90 days ago
100.0 % uptime
Today
APAC-India South Operational
90 days ago
100.0 % uptime
Today
APAC-India West Operational
90 days ago
100.0 % uptime
Today
APAC-Indonesia Operational
90 days ago
100.0 % uptime
Today
APAC-Japan Central Operational
90 days ago
100.0 % uptime
Today
APAC-Japan South Operational
90 days ago
100.0 % uptime
Today
APAC-Malaysia Operational
90 days ago
100.0 % uptime
Today
APAC-Myanmar Operational
90 days ago
100.0 % uptime
Today
APAC-New Zealand Operational
90 days ago
100.0 % uptime
Today
APAC-Pakistan South Operational
90 days ago
100.0 % uptime
Today
APAC-Pakistan West Operational
90 days ago
100.0 % uptime
Today
APAC-Papua New Guinea Operational
90 days ago
100.0 % uptime
Today
APAC-Philippines Operational
90 days ago
100.0 % uptime
Today
APAC-Singapore Operational
90 days ago
100.0 % uptime
Today
APAC-South Korea Operational
90 days ago
100.0 % uptime
Today
APAC-Taiwan Operational
90 days ago
100.0 % uptime
Today
APAC-Thailand Operational