Get webhook notifications whenever Palo Alto Networks Cloud Services creates an incident, updates an incident, resolves an incident or changes a component status.
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 03, 2023 - 15:00 UTC
Scheduled - We are planning a service maintenance for Cortex XDR / XSIAM / XSOAR 8 / XPANSE in Europe, Germany, Switzerland, Poland, Qatar and United Kingdom regions. The maintenance is scheduled for December 3rd 2023 from 15:00 UTC to 20:00 UTC December 3rd 2023. During this window, the service may be unavailable for a maximum of 30 minutes. However, if you are experiencing unusual activity in your environment, please contact our Support - https://www.paloaltonetworks.com/company/contact-support.
Dec 3, 202315:00-20:00 UTC
Update - The Engineering team are continuing to work on the fix and its release. The ETA for the roll out of the fix is Dec 9th 00:00 AM UTC. We appreciate your patience while the engineering team is working towards releasing the fix. We will provide a new update by Dec 9th 00:00 AM UTC. Please continue to reach out to the support team or your customer success representatives if you have any questions
Nov 30, 2023 - 20:36 UTC
Update - Few customers reported false throughput based incidents reported. We have disabled all new throughput incidents to be generated until the issue is fixed. incident codes list below: - INC_SC_SITE_LONG_DURATION_EXCEEDED_CAPACITY - INC_RN_SPN_LONG_DURATION_EXCEEDED_CAPACITY - INC_RN_SITE_LONG_DURATION_CAPACITY_EXCEEDED_THRESHOLD - INC_RN_SPN_LONG_DURATION_CAPACITY_EXCEEDED_THRESHOLD - INC_RN_SITE_LONG_DURATION_EXCEEDED_CAPACITY - INC_SC_SITE_LONG_DURATION_CAPACITY_EXCEEDED_THRESHOLD
The next update will be shared by Nov 28th, 18:00 UTC
Nov 24, 2023 - 05:23 UTC
Identified - The issue has been identified and a fix is being implemented.
Nov 22, 2023 - 23:03 UTC
Investigating - Some of the Prisma Access tenants' Strata Cloud Manager Branch Site Monitoring Page reported an incorrect RN tunnel bandwidth values between Nov 17th 23:00 PM UTC and Nov 18th, 02:00 AM UTC. The issue has been addressed and the bandwidth values should reflect normal consumption for most of the customers. The engineering team are continuing to address the fix for a few tenants that are still seeing intermittent incorrect bandwidth values.
Nov 22, 2023 - 23:00 UTC
Identified - It is taking us a little longer to re-enable this functionality. In the meantime, you can continue to make 'All Admin' pushes but cannot push admin-specific changes only. We plan to resolve this with the next planned release (before Feb 16th, 2024).
Oct 25, 2023 - 17:39 UTC
Investigating - We have identified an issue when pushing admin-specific configuration changes from Strata Cloud Manager. We have temporarily disabled this functionality since Tuesday, Sept 26th 2023
Please plan your configuration pushes accordingly. We apologize for the inconvenience.
Oct 25, 2023 - 17:29 UTC
Monitoring - Some of the Prisma Access tenants' SASE IA Page reported an incorrect RN tunnel bandwidth values between Nov 17th 23:00 PM UTC and Nov 18th, 02:00 AM UTC. The issue has been addressed and the bandwidth values should reflect normal consumption.
Nov 19, 2023 - 16:28 UTC
Monitoring - We're upgrading Strata Cloud Manager to give you more features and functionalities. We'll be upgrading Strata Cloud Manager tenants in phases, and will notify you with an in-product announcement when your tenant is scheduled for an upgrade. There's no impact to your network traffic, but during the upgrade window, you won't be able to make configuration changes using the Manage and Workflows menus. Please plan your configuration changes accordingly. After the upgrade, you can check the release notes to see what's new.
Oct 31, 2023 - 20:21 UTC
Update - It is taking us a little longer to re-enable this functionality. In the meantime, you can continue to make 'All Admin' pushes but cannot push admin-specific changes only. We plan to resolve this with the next planned release (before Nov 17th, 2023). We apologize for the inconvenience.
Oct 25, 2023 - 17:40 UTC
Identified - We have identified an issue when pushing admin-specific configuration changes from Strata Cloud Manager. We have temporarily disabled this functionality since Tuesday, Sept 26th 2023
Please plan your configuration pushes accordingly. We apologize for the inconvenience.
Oct 25, 2023 - 17:39 UTC
Monitoring - Fedramp Moderate customers, Palo Alto Networks planned a data plane upgrade to 10.0.8+ PanOS version start of weekend October 28th 2023. The upgrade will remediate vulnerability CVE-2023-38802. Also, IPv6 Preview will be available to test in GCP for Mobile Users - We recommend leveraging a test environment in a new GCP location. The maintenance activity is expected to last up to four hours. While no impact to network traffic is expected, your deployment may experience a brief outage of up to 30 seconds during the maintenance window. . Please reach out to the Palo Alto Networks team if you have any further questions or require assistance. Please reach out to the Palo Alto Networks team if you have any further questions or require assistance.
Oct 02, 2023 - 19:55 UTC
Monitoring - We have implemented a fix, and are monitoring the system.
Oct 13, 2023 - 04:38 UTC
Investigating - We are currently facing an issue with our infrastructure causing delay in scanning data. We are analyzing the issue and trying to identify the next steps to rectify the problem.
Oct 12, 2023 - 17:22 UTC
Update - We are continuing to monitor for any further issues.
Sep 28, 2023 - 18:16 UTC
Update - Customers running GlobalProtect 5.2.X or 5.1.X are requested to consider upgrading GlobalProtect to 6.0.X and above. EoE/EoL dates for GlobalProtect 5.2 and 5.1 are published in the below link:
Please reach out to the Palo Alto Networks team if you have any further questions or require assistance
Jul 26, 2023 - 21:59 UTC
Monitoring - Customers running GlobalProtect 5.2.X or 5.1.X are requested to consider upgrading GlobalProtect to 6.0.X and above. EoE/EoL dates for GlobalProtect 5.2 and 5.1 are published in the below link:
Identified - Some users may experience issues connecting to the Prisma Access service, since one of the IDP providers providing support for SAML, MFA and login authentication services is experiencing a service degradation. The service provider has been engaged and the issue is actively being looked into. The next update will be shared by July 20th 00:00 UTC
Jul 19, 2023 - 20:11 UTC
Investigating - Palo Alto Networks has a new page to view Prisma Access status, https://sase.status.paloaltonetworks.com/, that replaces the https://status.paloaltonetworks.com/ page. While the historical Prisma Access related metrics within the current status page will be available until September 2023, Palo Alto Networks recommends that you start using the https://sase.status.paloaltonetworks.com/ page and Subscribe to Updates now, in order to get updates for Prisma Access specific incidents, metrics and announcements.
This SASE status page has these features:
Provides you with a 12 month outlook for upcoming Prisma Access events using either a calendar or list view. Shows Insights and Autonomous DEM status, as well as Prisma Access status for Fedramp environments Allows you to view the status of all of Palo Alto Networks SASE products.
In addition, incremental improvements will be made to this status page to include incidents and announcements from other SASE-related products/services.
The status, metrics, announcements and incident updates for all non-Prisma Access related features and infrastructure ( for example, Wildfire, Cortex Data Lake, Cortex XSOAR, PanDB, etc ), will continue to be hosted under https://status.paloaltonetworks.com/ . Palo Alto Networks thus recommends not unsubscribing for alerts from this page, especially if you are actively using the features described within this page.
Jan 24, 2023 - 21:28 UTC
Investigating - Starting March 1, 2023, a minimum Cloud Services version of 3.2 plugin will be required to successfully commit to your Prisma Access instances. Commits from earlier versions of the plugin will not be successful.
While a minimum version of 3.2 will be required, Palo Alto Networks strongly recommends that you upgrade to the latest plugin as soon as it is available to download. If your Prisma Access dataplane version is 10.0.8 or later, ensure the Panorama version meets the 3.2 plugin requirement before upgrading the plugin. To check your dataplane version, select Panorama > Cloud Services > Configuration > Service Setup and check the Dataplane PAN-OS Version. If your dataplane requires an upgrade, reach out to your Palo Alto Networks account representative and submit a request.
Jan 18, 2023 - 20:31 UTC