Palo Alto Networks Cloud Services
All Systems Operational

About This Site

This page provides status information on Palo Alto Networks Cloud Services.

GlobalProtect Cloud Service Operational
N. Virginia Operational
Ohio Operational
N. California Operational
Oregon Operational
Montreal Operational
Mumbai Operational
Seoul Operational
Singapore Operational
Sydney Operational
Tokyo Operational
Frankfurt Operational
Ireland Operational
London Operational
Paris Operational
Sao Paulo Operational
Cortex Data Lake Operational
Americas Operational
Europe Operational
Traps Management Service Operational
N. Virginia Operational
Frankfurt Operational
Aperture Operational
N. California ? Operational
Singapore ? Operational
Frankfurt ? Operational
Hub ? Operational
Cortex XDR - Analytics Operational
Americas Operational
Europe Operational
WildFire Operational
WildFire Global Cloud ? Operational
WildFire Europe Cloud Operational
WildFire Singapore Cloud Operational
WildFire Japan Cloud Operational
PAN-DB Cloud Operational
Cortex XDR - Investigation and Response Operational
Americas Operational
Europe Operational
DNS Security Operational
AutoFocus Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
GlobalProtect Cloud Service Scheduled Maintenance Jul 25, 23:00 - Jul 28, 23:00 UTC
We have a planned service maintenance for GlobalProtect Cloud Service in all regions scheduled for July 25th, 2019 from 23:00 UTC to July 28th 23:00 UTC. The service is expected to behave normally during this period.
Posted on Jul 4, 22:53 UTC
GlobalProtect Cloud Service Scheduled Maintenance Aug 2, 23:00 - Aug 4, 23:00 UTC
We have a planned service maintenance for GlobalProtect Cloud Service in all regions scheduled for August 2nd, 2019 from 23:00 UTC to August 4th, 2019 23:00 UTC. The service is expected to behave normally during this period.
Posted on Jul 18, 20:52 UTC
Past Incidents
Jul 23, 2019

No incidents reported today.

Jul 22, 2019

No incidents reported.

Jul 21, 2019
Ingestion Issue with Cortex Data Lake in the Americas
Resolved - This incident has been resolved.
Jul 21, 06:49 UTC
Monitoring - We have resolved the issue with ingestion, however, there may be some delay for customers before recent logs can be viewed in the services listed below. We are currently monitoring the Cortex Data Lake and will continue to post updates on the status.

Traps: log viewing in Traps management service

Panorama: log viewing for GlobalProtect cloud service, and next-generation firewalls
Jul 19, 10:01 UTC
Identified - We are currently experiencing Intermittent ingestion Issue with Cortex Data Lake in the Americas. We are actively working on this and will post updates on the status.
Jul 19, 08:58 UTC
Jul 20, 2019

No incidents reported.

Jul 18, 2019
Cortex Data Lake Issue
Resolved - This incident has been resolved.
Jul 18, 04:25 UTC
Monitoring - The issue with ingestion has been resolved. We are currently monitoring the Cortex Data Lake and will continue to post updates on the status.

Customer impact: Some customers might experience delays in log ingestion to Cortex DataLake.
Jul 17, 21:23 UTC
Identified - We have fixed the intermittent ingestion Issue with Cortex Data Lake in Europe.

Customer Impact: Some customers might continue to experience delays in logs ingestion to Cortex DataLake.

We are actively monitoring and will post updates on the status.
Jul 17, 17:16 UTC
Monitoring - The issue with ingestion has been resolved. We are currently monitoring the Cortex Data Lake and will continue to post updates on the status.
Jul 17, 06:08 UTC
Update - We are again experiencing intermittent ingestion Issue with Cortex Data Lake in Europe.

Customer Impact: Some customers might experience delays in logs ingestion to Cortex DataLake.

We are actively working on this and will post updates on the status.
Jul 15, 23:16 UTC
Identified - We continue to experience intermittent ingestion Issue with Cortex Data Lake in Europe. We are actively working on this and will post updates on the status.
Jul 15, 18:50 UTC
Monitoring - We are experiencing Intermittent ingestion Issue with Cortex Data Lake in Europe. We are actively working on this and will post updates on the status.
Jul 15, 15:11 UTC
Jul 17, 2019
Maintenance for Hub
Completed - The scheduled maintenance has been completed.
Jul 17, 16:46 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 15:45 UTC
Scheduled - We have a planned service maintenance for Hub scheduled for July 17, 2019 from 15:45 UTC to 16:45 UTC. The service is expected to behave normally during this period. Customer impact: Customer may be forced logout during the maintenance
Jul 17, 15:14 UTC
Jul 16, 2019

No incidents reported.

Jul 15, 2019
GlobalProtect Cloud Service hosted GlobalProtect Agent Update
Completed - The scheduled maintenance has been completed.
Jul 15, 23:05 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 23:00 UTC
Scheduled - The GlobalProtect Cloud Service will update the GlobalProtect Agent from version 5.0.2 to 5.0.3 on July 15, 2019 at 23:00 UTC. This does not necessarily mean there will be any automatic change for GlobalProtect users' agent version.

To manage the GlobalProtect version deployed to your users and information regarding update cadence of the GlobalProtect hosted agent, please review the following documentation -
Manage the GlobalProtect Agent

For GlobalProtect 5.0.3 release notes -
GlobalProtect App 5.0 Release Notes
Jul 11, 21:01 UTC
Jul 14, 2019
Cortex Data Lake Issue
Resolved - This incident has been resolved.
Jul 14, 18:03 UTC
Monitoring - We have resolved the issue with ingestion, however, there will be a delay for some customers before recent logs can be viewed in the services listed below. We are currently monitoring the Cortex Data Lake and will continue to post updates on the status.

Traps: log viewing in Traps management service

Panorama: log viewing for GlobalProtect cloud service, and next-generation firewalls
Jul 13, 08:36 UTC
Update - We continue to experience intermittent ingestion Issue with Cortex Data Lake in the Americas. We are actively working on this and will post updates on the status.
Jul 13, 07:08 UTC
Update - We continue to experience intermittent ingestion Issue with Cortex Data Lake in the Americas. We are actively working on this and will post updates on the status.
Jul 13, 05:29 UTC
Identified - We are experiencing Intermittent ingestion Issue with Cortex Data Lake in the Americas. We are actively working on this and will post updates on the status.
Jul 13, 00:06 UTC
Monitoring - We have resolved the issue with ingestion, however, there will be a delay for some customers before recent logs can be viewed in the services listed below. We are currently monitoring the Cortex Data Lake and will continue to post updates on the status.

Traps: log viewing in Traps management service

Panorama: log viewing for GlobalProtect cloud service, and next-generation firewalls
Jul 12, 14:54 UTC
Update - Cortex Data Lake issue is still on going. We are actively working on this issue and will provide another update by 22:00 UTC with further details.

Customer Impact: Some customers might experience delays in logs ingestion to Cortex DataLake.

Workaround: N/A
Jul 11, 20:08 UTC
Investigating - Cortex Data Lake issue is still on going. We are actively working on this issue and will provide another update by 18:00 UTC with further details.

Customer Impact: Some customers might experience delays in logs ingestion to Cortex DataLake.

Workaround: N/A
Jul 11, 14:47 UTC
Update - We are continuing to monitor for any further issues.
Jul 9, 06:19 UTC
Update - We have resolved the issue with ingestion, however, there will be a delay for some customers before recent logs can be viewed in the services listed below. We are currently monitoring the Cortex Data Lake and will continue to post updates on the status.

Traps: log viewing in Traps management service

Panorama: log viewing for GlobalProtect cloud service, and next-generation firewalls
Jul 9, 06:19 UTC
Monitoring - We have resolved the issue with ingestion, however, there will be a delay for some customers before recent logs can be viewed in the services listed below. We are currently monitoring the Cortex Data Lake and will continue to post updates on the status.

Traps: log viewing in Traps management service

Panorama: log viewing for GlobalProtect cloud service, and next-generation firewalls
Jul 9, 06:18 UTC
Investigating - We have resolved the issue with ingestion, however, there will be a delay for some customers before recent logs can be viewed in the services listed below. We are currently monitoring the Cortex Data Lake and will continue to post updates on the status.

Traps: log viewing in Traps management service

Panorama: log viewing for GlobalProtect cloud service, and next-generation firewalls
Jul 8, 21:46 UTC
Jul 13, 2019
Wildfire Unplanned Issue
Resolved - WildFire US Cloud Japan region had issue with public API between Jul 13 06:00:00 UTC 2019 and Jul 16 07:20:28 UTC 2019.
Jul 13, 06:00 UTC
Jul 12, 2019
Maintenance for Hub
Completed - The scheduled maintenance has been completed.
Jul 12, 21:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 20:30 UTC
Scheduled - We have a planned service maintenance for Hub scheduled for July 12, 2019 from 20:30 UTC to 21:30 UTC. The service is expected to behave normally during this period. Customer impact: Customer may be forced logout during the maintenance
Jul 12, 18:53 UTC
Jul 10, 2019
Scheduled Maintenance for Cortex XDR – Investigation & Response in Europe Region
Completed - The scheduled maintenance has been completed.
Jul 10, 16:46 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 15:00 UTC
Scheduled - We are planning a service maintenance for Cortex XDR – Investigation & Response in Europe region. The maintenance is scheduled for July 10th from 15:00 UTC to 18:00 UTC. During this window, the service may be unavailable for a maximum of 30 minutes. However, if you are experiencing unusual activity in your environment, please contact our Support - https://www.paloaltonetworks.com/company/contact-support.
Jul 10, 08:30 UTC
Scheduled Maintenance for Cortex XDR – Investigation & Response in America Region
Completed - The scheduled maintenance has been completed.
Jul 10, 15:27 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 09:30 UTC
Scheduled - We are planning a service maintenance for Cortex XDR – Investigation & Response in America region. The maintenance is scheduled for July 10th from 09:30 UTC to 12:30 UTC. During this window, the service may be unavailable for a maximum of 30 minutes. However, if you are experiencing unusual activity in your environment, please contact our Support - https://www.paloaltonetworks.com/company/contact-support.
Jul 10, 08:28 UTC
Jul 9, 2019
Maintenance for Cortex Hub
Completed - The scheduled maintenance has been completed.
Jul 9, 19:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 18:30 UTC
Scheduled - We have a planned service maintenance for Cortex hub scheduled during July 09th from 18:30 UTC to 19:30 UTC. The service is expected to behave normally during this period.
Jul 9, 18:27 UTC
WildFire Issue
Resolved - This incident has been resolved.
Jul 9, 13:01 UTC
Investigating - Wildfire is currently experiencing an issue in Japan region. We are actively working on this issue and will provide another update by Jul 9 13:00 UTC 2019 with further details.

Customer Impact: processing of customer samples are delayed

Workaround: N/A
Jul 9, 11:00 UTC
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