Palo Alto Networks Cloud Services
All Systems Operational

About This Site

This page provides status information on Palo Alto Networks Cloud Services.

GlobalProtect Cloud Service Operational
N. Virginia Operational
Ohio Operational
N. California Operational
Oregon Operational
Montreal Operational
Mumbai Operational
Seoul Operational
Singapore Operational
Sydney Operational
Tokyo Operational
Frankfurt Operational
Ireland Operational
London Operational
Paris Operational
Sao Paulo Operational
Cortex Data Lake Operational
Americas Operational
Europe Operational
Traps Management Service Operational
N. Virginia Operational
Frankfurt Operational
Aperture Operational
N. California ? Operational
Singapore ? Operational
Frankfurt ? Operational
Cortex Hub ? Operational
Cortex XDR - Analytics Operational
Americas Operational
Europe Operational
WildFire Operational
WildFire Global Cloud ? Operational
WildFire Europe Cloud Operational
WildFire Singapore Cloud Operational
WildFire Japan Cloud Operational
PAN-DB Cloud Operational
Cortex XDR - Investigation and Response Operational
Americas Operational
Europe Operational
DNS Security Operational
AutoFocus Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Update - The planned service maintenance for GlobalProtect cloud service scheduled to occur from June 20, 2019, 23:00 UTC to June 23rd, 2019 23:00 UTC has been canceled, and service will operate normally during this time.
Jun 14, 21:18 UTC
Scheduled - We have a planned service maintenance for GlobalProtect Cloud Service in all regions scheduled for June 20th, 2019 from 23:00 UTC to June 23rd, 2019 23:00 UTC. The service is expected to behave normally during this period.
Jun 4, 00:20 UTC
Past Incidents
Jun 17, 2019

No incidents reported today.

Jun 16, 2019
Completed - The scheduled maintenance has been completed.
Jun 16, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 06:01 UTC
Scheduled - We have a planned service maintenance for Cortex XDR - Analytics Americas and Europe scheduled during June 16th, 2019 from 06:00 UTC to June 16th, 2019 18:00 UTC. The service may not be available during this period while the maintenance is in progress.
Jun 13, 13:04 UTC
Jun 15, 2019

No incidents reported.

Jun 14, 2019
Completed - The scheduled maintenance has been completed.
Jun 14, 19:20 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 18:20 UTC
Scheduled - We have a upgrade planned for Traps management service in Americas and Europe scheduled for June 14, 2019 from 18:20 PM UTC to 19:20 PM:UTC. The service is expected to behave normally during this period.
Jun 14, 18:14 UTC
Jun 13, 2019
Resolved - This incident has been resolved.
Jun 13, 13:36 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 13, 13:24 UTC
Investigating - Wildfire is currently experiencing an issue in US cloud. We are actively working on this issue and will provide another update by Jun 13 18:00:00 UTC with further details.

Customer Impact: The processing of customer sample is delayed

Workaround: N/A
Jun 13, 12:40 UTC
Jun 12, 2019
Completed - The scheduled maintenance has been completed.
Jun 12, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 11:00 UTC
Scheduled - We have a upgrade planned for Traps management service in Americas and Europe scheduled for June 12, 2019 from 08:00 AM UTC to 09:00 AM:UTC. The service is expected to behave normally during this period.
Jun 11, 08:32 UTC
Jun 11, 2019
Completed - The scheduled maintenance has been completed.
Jun 11, 20:15 UTC
Verifying - We have completed the planned maintenance. Log ingestion may take longer than initially anticipated to catch up.
Jun 11, 08:07 UTC
Update - Update - We have extended the planned maintenance window until 9 am UTC June 11th (2 am PDT, June 11th).
Log ingestion may take longer than initially anticipated to catch up once the maintenance window has been completed.
Jun 11, 07:28 UTC
Update - Update - We have extended the planned maintenance window until 7 am UTC June 11th (00:00 PDT June 10th).
Log ingestion may take longer than initially anticipated to catch up once the maintenance window has been completed.
Jun 11, 04:31 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jun 11, 04:25 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jun 11, 02:38 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jun 11, 02:37 UTC
Update - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 01:20 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 01:20 UTC
Scheduled - On Monday, June 10th we will be performing planned maintenance on the Cortex Data Lake Americas. From 10 pm UTC (3 pm PDT) to 3 am June 11 UTC (8 pm PDT June 10), we expect a 30 minutes delay in log forwarding and ingestion. Once the maintenance has been completed we expect delayed logs to catch up immediately.
Jun 11, 01:16 UTC
Resolved - The issue has been resolved.
Jun 11, 04:20 UTC
Investigating - WildFire is currently experiencing an issue in US cloud. We are actively working on this issue and will provide another update by Jun 10 23:00:00 UTC with further details.

Customer Impact: Analysis of samples is delayed

Workaround: N/A
Jun 10, 19:07 UTC
Completed - The scheduled maintenance has been completed.
Jun 11, 01:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 22:00 UTC
Scheduled - On Monday, June 10th we will be performing planned maintenance on the Cortex Data Lake Americas. From 10 pm UTC (3 pm PDT) to 1 am June 11 UTC (6 pm PDT June 10), we expect a 30 minutes delay in log forwarding and ingestion. Once the maintenance has been completed we expect delayed logs to catch up immediately.
Jun 8, 18:37 UTC
Jun 10, 2019
Completed - The scheduled maintenance has been completed.
Jun 10, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 06:00 UTC
Scheduled - We have an upgrade planned for Traps management service scheduled on June 10, 2019 from 6:00 AM UTC to 14:00 PM UTC. No downtime during the upgrade is expected.
Jun 6, 10:38 UTC
Jun 9, 2019

No incidents reported.

Jun 8, 2019
Completed - The scheduled maintenance has been completed.
Jun 8, 16:18 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 12:01 UTC
Scheduled - We have a planned service maintenance for Cortex XDR - Analytics Americas and Europe scheduled during June 8th, 2019 from 12:00 UTC to June 9th, 2019 12:00 UTC. The service may not be available during this period while the maintenance is in progress.
Jun 7, 13:28 UTC
Jun 7, 2019
Resolved - This incident has been resolved.
Jun 7, 19:50 UTC
Update - We have now resolved the issue where Cortex Data Lake was causing increased delays
Jun 7, 01:57 UTC
Monitoring - We have resolved the issue with ingestion, however, there will be a delay for some customers before recent logs can be viewed in the services listed below. We are currently monitoring the Cortex Data Lake and will continue to post updates on the status.

Traps: log viewing in Traps management service

Panorama: log viewing for GlobalProtect cloud service, and next-generation firewalls
Jun 6, 13:44 UTC
Identified - We are currently experiencing Intermittent ingestion Issue with Cortex Data Lake in Europe. We are actively working on this and will post updates on the status.
Jun 6, 11:41 UTC
Update - We have resolved the issue with ingestion, however, there will be a delay for some customers before recent logs can be viewed in the services listed below. We are currently monitoring the Cortex Data Lake and will continue to post updates on the status.

Traps: log viewing in Traps management service

Panorama: log viewing for GlobalProtect cloud service, and next-generation firewalls
Jun 6, 04:33 UTC
Monitoring - We have resolved the issue with ingestion, however, there will be a delay for some customers before recent logs can be viewed in the services listed below. We are currently monitoring the Cortex Data Lake and will continue to post updates on the status.

Traps: log viewing in Traps management service

Panorama: log viewing for GlobalProtect cloud service, and next-generation firewalls
Jun 5, 17:39 UTC
Identified - We are currently experiencing Intermittent ingestion Issue with Cortex Data Lake in Europe. We are actively working on this and will post updates on the status.
Jun 5, 16:26 UTC
Investigating - Cortex Data Lake is currently experiencing an issue in Europe. We are actively working on this issue and will provide another update with further details.

Customer Impact: Ingestion delays
Jun 5, 13:12 UTC
Completed - The scheduled maintenance has been completed.
Jun 7, 18:40 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 7, 17:40 UTC
Scheduled - We have a planned service maintenance for Cloud Services Portal scheduled for June 07, 2019 from 17:40 UTC to 18:40 UTC. The service is expected to behave normally during this period. Customer impact: Customer may be forced logout during the maintenance
Jun 7, 17:24 UTC
Jun 6, 2019
Resolved - The issue related to the FrontEnd server was overloaded.
The issue was resolved now.
Jun 6, 03:14 UTC
Investigating - Wildfire is currently experiencing an issue in US Cloud Singapore Region. We are actively working on this issue and will provide another update by Jun 6 05:00 UTC with further details.

Customer Impact: User uploaded sample between Jun 6 2:00 - 2:35 UTC got processing delay

Workaround: Failover Singapore Frontend to the other region
Jun 6, 02:38 UTC
Jun 4, 2019

No incidents reported.

Jun 3, 2019
Completed - The scheduled maintenance has been completed.
Jun 3, 14:16 UTC
Verifying - Verification is currently underway for the maintenance items.
Jun 3, 11:41 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 05:01 UTC
Scheduled - We have a planned service maintenance for Cortex XDR - Analytics Americas and Europe scheduled during June 3, 2019 from 05:00 UTC to 17:00 UTC. The service may not be available during this period while the maintenance is in progress.
May 30, 15:44 UTC