Investigating - Palo Alto Networks continually works to enhance its services. As part of an emergency maintenance activity, PANW Engineering will roll out code changes to enhance RBI services. This emergency maintenance activity is on Friday, 25th July, from 5:00 PM UTC to 9:00 PM UTC. Customers using the RBI service may witness degraded performance during the maintenance window. This impact will be limited to RBI users. We apologize for the inconvenience, and the Engineering team and the SRE team are working diligently to ensure that the services are healthy and functional. Please reach out to the support team or your customer success representatives if you have any questions.
Jul 09, 2025 - 13:49 UTC
Investigating - Prisma SDWAN - VPN services in US region are currently experiencing degraded performance. Engineering is actively looking into the issue. Next update will be at 14:00 UTC
Jul 03, 2025 - 13:05 UTC
Investigating - We are currently investigating this issue.
Jun 26, 2025 - 20:23 UTC
Identified - AutoFocus is currently experiencing an issue with infrastructure. We are actively working on resolving this issue and will provide another update.
Customer Impact: Customers will not be able to access the AutoFocus application or API
Workaround: N/A

Jun 18, 2025 - 18:56 UTC
Update - Private apps are operational.
Browser login continues to be degraded

Jun 12, 2025 - 20:04 UTC
Identified - We have observed partial recovery on GCP.
Private apps remain at risk but are currently working properly

Jun 12, 2025 - 19:42 UTC
Update - Be advised that active users remain operational,
User login is partially available due to the GCP issue visible here: https://status.cloud.google.com/

Jun 12, 2025 - 19:21 UTC
Investigating - PAB interactive login is degraded due to an issue in multiple GCP regions
Jun 12, 2025 - 19:17 UTC
Investigating - We had a outage for zoom connector from 29th Jan to 12th March
Mar 11, 2025 - 18:47 UTC
Update - We are continuing to investigate this issue.
Mar 26, 2025 - 21:03 UTC
Investigating - At Palo Alto Networks, we are committed to providing best-in-class security and operational excellence. As part of our proactive approach, we will be upgrading your Prisma Access instances to a version that includes a wide range of stability and security enhancements. These enhancements are designed to strengthen our services to safeguard your data and network integrity.
We need to schedule a maintenance window for your tenant to facilitate this upgrade. We intend to execute this upgrade over the weekend of March 28th, 2025.
Thank you for your understanding and cooperation during this time. If you have any further questions or require assistance, please feel free to reach out to your Palo Alto Networks account team, the customer success team, or the support team.

Mar 26, 2025 - 21:01 UTC

About This Site

This page provides status information on Palo Alto Networks Cloud Services.

-Starting 2023, for Prisma Access updates (maintenance activities & incidents) , please visit our new status page, https://sase.status.paloaltonetworks.com/

AutoFocus Major Outage
Cortex Gateway Operational
Cortex XDR Operational
90 days ago
99.91 % uptime
Today
Australia Operational
90 days ago
99.92 % uptime
Today
Canada Operational
90 days ago
99.92 % uptime
Today
Germany Operational
90 days ago
99.92 % uptime
Today
India Operational
90 days ago
99.92 % uptime
Today
Japan Operational
90 days ago
99.92 % uptime
Today
Netherlands - Europe Operational
90 days ago
99.72 % uptime
Today
Switzerland Operational
90 days ago
99.92 % uptime
Today
United Kingdom Operational
90 days ago
99.92 % uptime
Today
United States - Americas Operational
90 days ago
99.92 % uptime
Today
United States - Government Operational
90 days ago
99.87 % uptime
Today
Poland Operational
90 days ago
99.92 % uptime
Today
Taiwan Operational
90 days ago
99.92 % uptime
Today
Singapore Operational
90 days ago
99.92 % uptime
Today
Qatar Operational
90 days ago
99.92 % uptime
Today
Israel Operational
90 days ago
99.92 % uptime
Today
France Operational
90 days ago
99.92 % uptime
Today
Saudi Arabia Operational
90 days ago
99.92 % uptime
Today
Indonesia Operational
90 days ago
99.92 % uptime
Today
Spain Operational
90 days ago
99.92 % uptime
Today
Italy Operational
90 days ago
99.92 % uptime
Today
Korea Operational
90 days ago
99.92 % uptime
Today
South Africa Operational
90 days ago
99.88 % uptime
Today
Cortex XSIAM Operational
90 days ago
99.92 % uptime
Today
Australia Operational
90 days ago
99.92 % uptime
Today
Canada Operational
90 days ago
99.92 % uptime
Today
Germany Operational
90 days ago
99.92 % uptime
Today
India Operational
90 days ago
99.92 % uptime
Today
Japan Operational
90 days ago
99.92 % uptime
Today
Netherlands - Europe Operational
90 days ago
99.92 % uptime
Today
Singapore Operational
90 days ago
99.92 % uptime
Today
Switzerland Operational
90 days ago
99.92 % uptime
Today
United Kingdom Operational
90 days ago
99.92 % uptime
Today
United States - Americas Operational
90 days ago
99.92 % uptime
Today
United States - Government Operational
90 days ago
99.87 % uptime
Today
Poland Operational
90 days ago
99.92 % uptime
Today
Taiwan Operational
90 days ago
99.92 % uptime
Today
Qatar Operational
90 days ago
99.92 % uptime
Today
Israel Operational
90 days ago
99.92 % uptime
Today
France Operational
90 days ago
99.92 % uptime
Today
Saudi Arabia Operational
90 days ago
99.92 % uptime
Today
Indonesia Operational
90 days ago
99.92 % uptime
Today
Spain Operational
90 days ago
99.92 % uptime
Today
Italy Operational
90 days ago
99.92 % uptime
Today
Korea Operational
90 days ago
99.92 % uptime
Today
South Africa Operational
90 days ago
99.88 % uptime
Today
Cortex XSOAR 6.x Operational
United States - East Operational
United States - West Operational
Canada Operational
Germany Operational
United Kingdom Operational
Australia Operational
Cortex XSOAR 8.x Operational
90 days ago
99.92 % uptime
Today
Australia Operational
90 days ago
99.92 % uptime
Today
Canada Operational
90 days ago
99.92 % uptime
Today
Germany Operational
90 days ago
99.92 % uptime
Today
India Operational
90 days ago
99.92 % uptime
Today
Japan Operational
90 days ago
99.92 % uptime
Today
Netherlands - Europe Operational
90 days ago
99.92 % uptime
Today
Singapore Operational
90 days ago
99.92 % uptime
Today
Switzerland Operational
90 days ago
99.92 % uptime
Today
United Kingdom Operational
90 days ago
99.92 % uptime
Today
United States - Americas Operational
90 days ago
99.92 % uptime
Today
United States - Government Operational
90 days ago
99.87 % uptime
Today
Poland Operational
90 days ago
99.92 % uptime
Today
Taiwan Operational
90 days ago
99.92 % uptime
Today
Qatar Operational
90 days ago
99.92 % uptime
Today
Israel Operational
90 days ago
99.92 % uptime
Today
France Operational
90 days ago
99.92 % uptime
Today
Saudi Arabia Operational
90 days ago
99.92 % uptime
Today
Indonesia Operational
90 days ago
99.92 % uptime
Today
Spain Operational
90 days ago
99.92 % uptime
Today
Italy Operational
90 days ago
99.92 % uptime
Today
Korea Operational
90 days ago
99.92 % uptime
Today
South Africa Operational
90 days ago
99.88 % uptime
Today
Cortex XPANSE 2.x Operational
90 days ago
99.98 % uptime
Today
Australia Operational
90 days ago
99.98 % uptime
Today
Canada Operational
90 days ago
99.98 % uptime
Today
Germany Operational
90 days ago
99.98 % uptime
Today
India Operational
90 days ago
99.98 % uptime
Today
Japan Operational
90 days ago
99.98 % uptime
Today
Netherlands - Europe Operational
90 days ago
99.98 % uptime
Today
Singapore Operational
90 days ago
99.98 % uptime
Today
Switzerland Operational
90 days ago
99.98 % uptime
Today
United Kingdom Operational
90 days ago
99.98 % uptime
Today
United States - Americas ? Operational
90 days ago
99.98 % uptime
Today
Poland Operational
90 days ago
99.98 % uptime
Today
Taiwan Operational
90 days ago
99.98 % uptime
Today
Qatar Operational
90 days ago
99.98 % uptime
Today
FedRAMP Moderate ? Operational
90 days ago
99.98 % uptime
Today
FedRAMP High ? Operational
90 days ago
100.0 % uptime
Today
Israel Operational
90 days ago
99.98 % uptime
Today
France Operational
90 days ago
99.98 % uptime
Today
Saudi Arabia Operational
90 days ago
99.98 % uptime
Today
Indonesia Operational
90 days ago
99.98 % uptime
Today
Spain Operational
90 days ago
99.98 % uptime
Today
Italy Operational
90 days ago
99.98 % uptime
Today
Korea Operational
90 days ago
99.98 % uptime
Today
South Africa Operational
90 days ago
99.97 % uptime
Today
Strata Logging Service Operational
90 days ago
100.0 % uptime
Today
United States - Americas Operational
90 days ago
100.0 % uptime
Today
Netherlands - Europe Operational
90 days ago
100.0 % uptime
Today
United Kingdom Operational
90 days ago
100.0 % uptime
Today
United States - Government ? Operational
90 days ago
100.0 % uptime
Today
Australia ? Operational
90 days ago
100.0 % uptime
Today
Canada ? Operational
90 days ago
100.0 % uptime
Today
Switzerland Operational
90 days ago
100.0 % uptime
Today
Germany Operational
90 days ago
100.0 % uptime
Today
Spain Operational
90 days ago
100.0 % uptime
Today
France Operational
90 days ago
100.0 % uptime
Today
Indonesia Operational
90 days ago
100.0 % uptime
Today
Israel Operational
90 days ago
100.0 % uptime
Today
India ? Operational
90 days ago
100.0 % uptime
Today
Italy Operational
90 days ago
100.0 % uptime
Today
Japan ? Operational
90 days ago
100.0 % uptime
Today
Korea Operational
90 days ago
100.0 % uptime
Today
Poland Operational
90 days ago
100.0 % uptime
Today
Qatar Operational
90 days ago
100.0 % uptime
Today
Saudi Arabia Operational
90 days ago
100.0 % uptime
Today
Singapore ? Operational
90 days ago
100.0 % uptime
Today
Taiwan Operational
90 days ago
100.0 % uptime
Today
China Operational
Data Security (SaaS Security API) ? Operational
90 days ago
100.0 % uptime
Today
SaaS API - North America ? Operational
SaaS API - Singapore ? Operational
SaaS API - Frankfurt ? Operational
SaaS API - India ? Operational
SaaS API - Australia ? Operational
SaaS API - London ? Operational
SaaS API - Japan ? Operational
FedRAMP Moderate IL2 Operational
90 days ago
100.0 % uptime
Today
Data Security (SaaS Inline) Operational
90 days ago
100.0 % uptime
Today
FedRAMP Moderate IL2 Operational
90 days ago
100.0 % uptime
Today
SaaS Inline - North America Operational
FedRAMP High IL4 Operational
90 days ago
100.0 % uptime
Today
SaaS Inline - Singapore Operational
90 days ago
100.0 % uptime
Today
SaaS Inline - Japan Operational
90 days ago
100.0 % uptime
Today
SaaS Inline - Australia Operational
90 days ago
100.0 % uptime
Today
SaaS Inline - London Operational
90 days ago
100.0 % uptime
Today
SaaS Inline - Frankfurt Operational
90 days ago
100.0 % uptime
Today
SaaS Inline - India Operational
90 days ago
100.0 % uptime
Today
Data Security (SSPM) Operational
90 days ago
100.0 % uptime
Today
SSPM - North America ? Operational
90 days ago
100.0 % uptime
Today
SSPM - Frankfurt ? Operational
90 days ago
100.0 % uptime
Today
SSPM - Singapore Operational
90 days ago
100.0 % uptime
Today
SSPM - India Operational
90 days ago
100.0 % uptime
Today
SSPM - Australia Operational
90 days ago
100.0 % uptime
Today
SSPM - London Operational
90 days ago
100.0 % uptime
Today
SSPM - Japan Operational
90 days ago
100.0 % uptime
Today
FedRAMP Moderate IL2 Operational
90 days ago
100.0 % uptime
Today
FedRAMP High IL4 Operational
90 days ago
100.0 % uptime
Today
Data Security (Email DLP) Operational
90 days ago
100.0 % uptime
Today
Email DLP - North America Operational
90 days ago
100.0 % uptime
Today
Email DLP - Frankfurt Operational
90 days ago
100.0 % uptime
Today
Email DLP - Singapore Operational
90 days ago
100.0 % uptime
Today
DLP ? Operational
90 days ago
99.92 % uptime
Today
APAC (Mumbai) - Prisma SaaS ? Operational
90 days ago
100.0 % uptime
Today
APAC (Singapore) - Prisma SaaS Operational
90 days ago
100.0 % uptime
Today
APAC (Tokyo) - Prisma Access Operational
90 days ago
100.0 % uptime
Today
Americas (Canada) - Prisma Access Operational
90 days ago
99.83 % uptime
Today
Americas (US East) - Prisma Cloud ? Operational
90 days ago
99.83 % uptime
Today
Americas (US West) - Prisma SaaS ? Operational
90 days ago
100.0 % uptime
Today
EMEA (Frankfurt) - Prisma SaaS Operational
90 days ago
100.0 % uptime
Today
EMEA (London) - Prisma SaaS Operational
90 days ago
100.0 % uptime
Today
DLP (NGFW) APAC Operational
90 days ago
99.8 % uptime
Today
DLP (NGFW) EU Operational
90 days ago
99.8 % uptime
Today
DLP (NGFW) NAM Operational
90 days ago
99.8 % uptime
Today
Prisma Access DLP ? Operational
90 days ago
100.0 % uptime
Today
Prisma Cloud Operational
90 days ago
100.0 % uptime
Today
Americas - US - app.prismacloud.io Operational
90 days ago
100.0 % uptime
Today
Americas - US - app2.prismacloud.io Operational
90 days ago
100.0 % uptime
Today
Americas - US - app3.prismacloud.io Operational
90 days ago
100.0 % uptime
Today
Americas - US - app4.prismacloud.io Operational
90 days ago
100.0 % uptime
Today
Americas - US - app.gov.prismacloud.io Operational
90 days ago
100.0 % uptime
Today
Americas - Canada - app.ca.prismacloud.io Operational
90 days ago
100.0 % uptime
Today
Europe - app.eu.prismacloud.io Operational
90 days ago
100.0 % uptime
Today
Europe - app2.eu.prismacloud.io Operational
90 days ago
100.0 % uptime
Today
United Kingdom - UK - app.uk.prismacloud.io Operational
90 days ago
100.0 % uptime
Today
France - FR - app.fr.prismacloud.io Operational
90 days ago
100.0 % uptime
Today
China - app.prismacloud.cn Operational
90 days ago
100.0 % uptime
Today
Asia Pacific - Singapore - app.sg.prismacloud.io Operational
90 days ago
100.0 % uptime
Today
Asia Pacific - India - app.ind.prismacloud.io Operational
90 days ago
100.0 % uptime
Today
Asia Pacific - Japan - app.jp.prismacloud.io Operational
90 days ago
100.0 % uptime
Today
Asia Pacific - Australia - app.anz.prismacloud.io Operational
90 days ago
100.0 % uptime
Today
Asia Pacific - Indonesia - app.id.prismacloud.io Operational
90 days ago
100.0 % uptime
Today
Prisma Cloud Application Security Operational
90 days ago
100.0 % uptime
Today
Prisma Cloud Data Security - Americas ? Operational
90 days ago
100.0 % uptime
Today
Prisma Cloud Data Security - European Union ? Operational
90 days ago
100.0 % uptime
Today
Prisma Cloud Compute ( CWP ) Operational
90 days ago
99.92 % uptime
Today
Americas - US - app.prismacloud.io Operational
90 days ago
99.92 % uptime
Today
Americas - US - app2.prismacloud.io Operational
90 days ago
99.92 % uptime
Today
Americas - US - app3.prismacloud.io Operational
90 days ago
99.92 % uptime
Today
Americas - US - app4.prismacloud.io Operational
90 days ago
99.92 % uptime
Today
Americas - US - app.gov.prismacloud.io ? Operational
90 days ago
99.88 % uptime
Today
Americas - Canada - app.ca.prismacloud.io Operational
90 days ago
99.92 % uptime
Today
Europe - app.eu.prismacloud.io Operational
90 days ago
99.92 % uptime
Today
Europe - app2.eu.prismacloud.io Operational
90 days ago
99.92 % uptime
Today
Asia Pacific - Australia - app.anz.prismacloud.io Operational
90 days ago
99.92 % uptime
Today
Asia Pacific - Singapore - app.sg.prismacloud.io Operational
90 days ago
99.92 % uptime
Today
United Kingdom - UK - app.uk.prismacloud.io Operational
90 days ago
99.92 % uptime
Today
Asia Pacific - Japan - app.jp.prismacloud.io Operational
90 days ago
99.92 % uptime
Today
France - FR - app.fr.prismacloud.io Operational
90 days ago
99.92 % uptime
Today
Asia Pacific - India - app.ind.prismacloud.io Operational
90 days ago
99.92 % uptime
Today
Asia Pacific - Indonesia - app.id.prismacloud.io Operational
90 days ago
99.92 % uptime
Today
Prisma Access ? Degraded Performance
90 days ago
100.0 % uptime
Today
Americas-Argentina Degraded Performance
90 days ago
100.0 % uptime
Today
Americas-Bolivia Degraded Performance
90 days ago
100.0 % uptime
Today
Americas-Brazil Central Degraded Performance
90 days ago
100.0 % uptime
Today
Americas-Brazil East Degraded Performance
90 days ago
100.0 % uptime
Today
Americas-Brazil South Degraded Performance
90 days ago
100.0 % uptime
Today
Americas-Canada Central Degraded Performance
90 days ago
100.0 % uptime
Today
Americas-Canada East Degraded Performance
90 days ago
100.0 % uptime
Today
Americas-Canada West Degraded Performance
90 days ago
100.0 % uptime
Today
Americas-Chile Degraded Performance
90 days ago
100.0 % uptime
Today
Americas-Colombia Degraded Performance
90 days ago
100.0 % uptime
Today
Americas-Costa Rica Degraded Performance
90 days ago
100.0 % uptime
Today
Americas-Ecuador Degraded Performance
90 days ago
100.0 % uptime
Today
Americas-Mexico Central Degraded Performance
90 days ago
100.0 % uptime
Today
Americas-Mexico West Degraded Performance
90 days ago
100.0 % uptime
Today
Americas-Panama Degraded Performance
90 days ago
100.0 % uptime
Today
Americas-Paraguay Degraded Performance
90 days ago
100.0 % uptime
Today
Americas-Peru Degraded Performance
90 days ago
100.0 % uptime
Today
Americas-US Central Degraded Performance
90 days ago
100.0 % uptime
Today
Americas-US East Degraded Performance
90 days ago
100.0 % uptime
Today
Americas-US Northeast Degraded Performance
90 days ago
100.0 % uptime
Today
Americas-US Northwest Degraded Performance
90 days ago
100.0 % uptime
Today
Americas-US South Degraded Performance
90 days ago
100.0 % uptime
Today
Americas-US Southeast Degraded Performance
90 days ago
100.0 % uptime
Today
Americas-US Southwest Degraded Performance
90 days ago
100.0 % uptime
Today
Americas-US West Degraded Performance
90 days ago
100.0 % uptime
Today
Americas-Venezuela Degraded Performance
90 days ago
100.0 % uptime
Today
APAC-Australia East Degraded Performance
90 days ago
100.0 % uptime
Today
APAC-Australia South Degraded Performance
90 days ago
100.0 % uptime
Today
APAC-Australia Southeast Degraded Performance
90 days ago
100.0 % uptime
Today
APAC-Bangladesh Degraded Performance
90 days ago
100.0 % uptime
Today
APAC-Cambodia Degraded Performance
90 days ago
100.0 % uptime
Today
APAC-Hong Kong Degraded Performance
90 days ago
100.0 % uptime
Today
APAC-India North Degraded Performance
90 days ago
100.0 % uptime
Today
APAC-India South Degraded Performance
90 days ago
100.0 % uptime
Today
APAC-India West Degraded Performance
90 days ago
100.0 % uptime
Today
APAC-Indonesia Degraded Performance
90 days ago
100.0 % uptime
Today
APAC-Japan Central Degraded Performance
90 days ago
100.0 % uptime
Today
APAC-Japan South Degraded Performance
90 days ago
100.0 % uptime
Today
APAC-Malaysia Degraded Performance
90 days ago
100.0 % uptime
Today
APAC-Myanmar Degraded Performance
90 days ago
100.0 % uptime
Today
APAC-New Zealand Degraded Performance
90 days ago
100.0 % uptime
Today
APAC-Pakistan South Degraded Performance
90 days ago
100.0 % uptime
Today
APAC-Pakistan West Degraded Performance
90 days ago
100.0 % uptime
Today
APAC-Papua New Guinea Degraded Performance
90 days ago
100.0 % uptime
Today
APAC-Philippines Degraded Performance
90 days ago
100.0 % uptime
Today
APAC-Singapore Degraded Performance
90 days ago
100.0 % uptime
Today
APAC-South Korea Degraded Performance
90 days ago
100.0 % uptime
Today
APAC-Taiwan Degraded Performance
90 days ago
100.0 % uptime
Today
APAC-Thailand Degraded Performance
90 days ago
100.0 % uptime
Today
APAC-Vietnam Degraded Performance
90 days ago
100.0 % uptime
Today
EMEA-Andorra Degraded Performance
90 days ago
100.0 % uptime
Today
EMEA-Austria Degraded Performance
90 days ago
100.0 % uptime
Today
EMEA-Belarus Degraded Performance
90 days ago
100.0 % uptime
Today
EMEA-Belgium Degraded Performance
90 days ago
100.0 % uptime
Today
EMEA-Bulgaria Degraded Performance
90 days ago
100.0 % uptime
Today
EMEA-Croatia Degraded Performance
90 days ago
100.0 % uptime
Today
EMEA-Czech Republic Degraded Performance
90 days ago
100.0 % uptime
Today
EMEA-Denmark Degraded Performance
90 days ago
100.0 % uptime
Today
EMEA-Finland Degraded Performance
90 days ago
100.0 % uptime
Today
EMEA-France North Degraded Performance
90 days ago
100.0 % uptime
Today
EMEA-France South Degraded Performance
90 days ago
100.0 % uptime
Today
EMEA-Germany Central Degraded Performance
90 days ago
100.0 % uptime
Today
EMEA-Germany North Degraded Performance
90 days ago
100.0 % uptime
Today
EMEA-Germany South Degraded Performance
90 days ago
100.0 % uptime
Today
EMEA-Greece Degraded Performance
90 days ago
100.0 % uptime
Today
EMEA-Hungary Degraded Performance
90 days ago
100.0 % uptime
Today
EMEA-Ireland Degraded Performance
90 days ago
100.0 % uptime
Today
EMEA-Italy Degraded Performance
90 days ago
100.0 % uptime
Today
EMEA-Liechtenstein Degraded Performance
90 days ago
100.0 % uptime
Today
EMEA-Lithuania Degraded Performance
90 days ago
100.0 % uptime
Today
EMEA-Luxembourg Degraded Performance
90 days ago
100.0 % uptime
Today
EMEA-Moldova Degraded Performance
90 days ago
100.0 % uptime
Today
EMEA-Monaco Degraded Performance
90 days ago
100.0 % uptime
Today
EMEA-Netherlands Central Degraded Performance
90 days ago
100.0 % uptime
Today
EMEA-Netherlands South Degraded Performance
90 days ago
100.0 % uptime
Today
EMEA-Norway Degraded Performance
90 days ago
100.0 % uptime
Today
EMEA-Poland Degraded Performance
90 days ago
100.0 % uptime
Today
EMEA-Portugal Degraded Performance
90 days ago
100.0 % uptime
Today
EMEA-Romania Degraded Performance
90 days ago
100.0 % uptime
Today
EMEA-Russia Central Degraded Performance
90 days ago
100.0 % uptime
Today
EMEA-Russia Northwest Degraded Performance