Palo Alto Networks Cloud Services
All Systems Operational

About This Site

This page provides status information on Palo Alto Networks Cloud Services.

GlobalProtect Cloud Service Operational
N. Virginia Operational
Ohio Operational
N. California Operational
Oregon Operational
Montreal Operational
Mumbai Operational
Seoul Operational
Singapore Operational
Sydney Operational
Tokyo Operational
Frankfurt Operational
Ireland Operational
London Operational
Paris Operational
Sao Paulo Operational
Cortex Data Lake Operational
Americas Operational
Europe Operational
Traps Management Service Operational
N. Virginia Operational
Frankfurt Operational
Aperture Operational
N. California ? Operational
Singapore ? Operational
Frankfurt ? Operational
Cortex Hub ? Operational
Cortex XDR - Analytics Operational
Americas Operational
Europe Operational
WildFire Operational
WildFire Global Cloud ? Operational
WildFire Europe Cloud Operational
WildFire Singapore Cloud Operational
WildFire Japan Cloud Operational
PAN-DB Cloud Operational
Cortex XDR - Investigation and Response Operational
Americas Operational
Europe Operational
DNS Security Operational
AutoFocus Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Cortex XDR - Investigation and Response Scheduled Upgrade in America Region May 27, 07:00-11:00 UTC
We have an upgrade planned for Cortex XDR - Investigation and Response in America region scheduled on May 27th from 07:00 UTC to 11:00 UTC. The service may be unavailable for a maximum of 30 minutes during this window.
However, if you experience unusual activity related to this, please contact our Support - https://www.paloaltonetworks.com/company/contact-support.
Posted on May 22, 20:05 UTC
Cortex XDR - Investigation and Response Scheduled Upgrade in Europe Region May 27, 17:00-21:00 UTC
We have an upgrade planned for Cortex XDR - Investigation and Response in Europe region scheduled on May 27th from 17:00 UTC to 21:00 UTC. The service may be unavailable for a maximum of 30 minutes during this window.
However, if you experience unusual activity related to this, please contact our Support - https://www.paloaltonetworks.com/company/contact-support.
Posted on May 22, 20:09 UTC
Past Incidents
May 26, 2019
Ingestion Issue for some customers with Cortex Data Lake in the Americas
Resolved - This incident has been resolved.
May 26, 04:32 UTC
Update - We have resolved the issue with ingestion, however, there may be some delay for customers before recent logs can be viewed in the services listed below. We are currently monitoring the Cortex Data Lake and will continue to post updates on the status.

Traps: log viewing in Traps management service

Panorama: log viewing for GlobalProtect cloud service, and next-generation firewalls
May 23, 18:41 UTC
Update - We have resolved the issue with ingestion, however, there may be some delay for customers before recent logs can be viewed in the services listed below. We are currently monitoring the Cortex Data Lake and will continue to post updates on the status.

Traps: log viewing in Traps management service

Panorama: log viewing for GlobalProtect cloud service, and next-generation firewalls
May 23, 05:13 UTC
Monitoring - We have resolved the issue with ingestion, however, there may be some delay for customers before recent logs can be viewed in the services listed below. We are currently monitoring the Cortex Data Lake and will continue to post updates on the status.

Traps: log viewing in Traps management service

Panorama: log viewing for GlobalProtect cloud service, and next-generation firewalls
May 22, 23:59 UTC
Identified - We are currently experiencing Intermittent ingestion Issue for some customers with Cortex Data Lake in the Americas. We are actively working on this and will post updates on the status.
May 22, 18:03 UTC
May 25, 2019

No incidents reported.

May 24, 2019

No incidents reported.

May 23, 2019
Cortex Hub Issue
Resolved - This incident has been resolved.
May 23, 11:27 UTC
Monitoring - We have resolved the issue and are monitoring the system
May 23, 10:29 UTC
Investigating - Cortex hub is currently experiencing an issue in all regions. We are actively working on this issue and will provide updates with further details.

Customer Impact: After login, the portal will indicate it is temporarily unavailable

Workaround: N/A
May 23, 07:53 UTC
Traps Management Service Issue
Resolved - This incident has been resolved.
May 23, 10:56 UTC
Update - We are continuing to work on a fix for this issue.
May 23, 10:55 UTC
Identified - Traps Management Service is currently experiencing an issue in both regions Frankfurt and North Virginia. We are actively working on this issue and will provide another update by 12:30 PM UTC with further details.

Customer Impact: Login to Traps Management service console is currently unavailable. No impact to policy enforcement on the Traps agent.
May 23, 09:26 UTC
May 22, 2019
Cortex XDR - Analytics Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
May 22, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 06:00 UTC
Scheduled - We have a planned service maintenance for Cortex XDR - Analytics for Americas region only scheduled during May 22nd from 06:00 UTC to May 22nd 18:00 UTC. The service may not be available during this period while the maintenance is in progress.
May 21, 10:22 UTC
Cortex Hub Issue
Resolved - This incident has been resolved.
May 22, 14:41 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 22, 14:32 UTC
Update - We are continuing to work on a fix for this issue.
May 22, 14:04 UTC
Identified - The issue has been identified and a fix is being implemented.
May 22, 14:02 UTC
Investigating - Cortex hub is currently experiencing an issue in all regions. We are actively working on this issue and will update soon with further details.

Customer Impact: Customers cannot access Cortex Hub Web Portal

Workaround: N/A
May 22, 13:42 UTC
May 21, 2019
Cortex XDR - Analytics Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
May 21, 19:54 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 18:00 UTC
Scheduled - We have a planned service maintenance for Cortex XDR - Analytics for Europe region only scheduled during May 21st, 2019 from 18:00 UTC to May 22nd, 2019 6:00 UTC. The service may not be available during this period while the maintenance is in progress.
May 21, 10:19 UTC
Cortex XDR - Analytics Issue
Completed - We have returned the service back to normal
May 21, 06:52 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 05:08 UTC
Scheduled - Cortex XDR - Analytics is currently experiencing an issue in all regions. We are actively working on this issue and will provide another update by 10:00 UTC with further details.

Customer Impact: Cortex XDR - Analytics portal will not be available, no data loss is expected
May 21, 05:07 UTC
Cortex XDR - Analytics: Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
May 21, 04:00 UTC
Update - The upgrade will be extended less than that what we set before - it will end on the 21st of May 2019 at 05:00 UTC
May 20, 15:07 UTC
Update - We are extending the maintenance for another 24 hours.
May 20, 14:47 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 13:34 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
May 19, 13:33 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 13:32 UTC
Scheduled - We have a planned service maintenance for Cortex XDR - Analytics Americas and Europe scheduled during May 18, 2019 from 17:00 UTC to May 20, 2019 from 17:00 UTC. The service may not be available during this period while the maintenance is in progress.
May 19, 13:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 16:00 UTC
Scheduled - We have a planned service maintenance for Cortex XDR - Analytics Americas and Europe scheduled during May 18, 2019 from 16:00 UTC to May 19, 2019 16:00 UTC. The service may not be available during this period while the maintenance is in progress.
May 18, 12:43 UTC
May 20, 2019
Traps Management Service Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
May 20, 14:32 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 14:00 UTC
Scheduled - We have a planned service maintenance for Traps management service in all regions scheduled for May 20 2019 from 14:00 UTC to 17:00 UTC The service is expected to behave normally during this period.
May 19, 13:39 UTC
Ingestion Issue for some customers with Cortex Data Lake in the Americas
Resolved - We have now resolved the issue
May 20, 02:25 UTC
Monitoring - We have resolved the issue with ingestion, however, there may be some delay for customers before recent logs can be viewed in the services listed below. We are currently monitoring the Cortex Data Lake and will continue to post updates on the status.

Traps: log viewing in Traps management service

Panorama: log viewing for GlobalProtect cloud service, and next-generation firewalls
May 19, 00:52 UTC
Identified - We are currently experiencing Intermittent ingestion Issue for some customers with Cortex Data Lake in the Americas. We are actively working on this and will post updates on the status.
May 18, 16:00 UTC
Update - We have resolved the issue with ingestion, however, there may be some delay for customers before recent logs can be viewed in the services listed below. We are currently monitoring the Cortex Data Lake and will continue to post updates on the status.

Traps: log viewing in Traps management service

Panorama: log viewing for GlobalProtect cloud service, and next-generation firewalls
May 17, 22:12 UTC
Update - We have resolved the issue with ingestion, however, there may be some delay for customers before recent logs can be viewed in the services listed below. We are currently monitoring the Cortex Data Lake and will continue to post updates on the status.

Traps: log viewing in Traps management service

Panorama: log viewing for GlobalProtect cloud service, and next-generation firewalls
May 17, 17:21 UTC
Update - We are continuing to monitor for any further issues.
May 17, 06:54 UTC
Monitoring - We have resolved the issue with ingestion, however, there will be a delay for some customers before recent logs can be viewed in the services listed below. We are currently monitoring the Cortex Data Lake and will continue to post updates on the status.

Traps: log viewing in Traps management service

Panorama: log viewing for GlobalProtect cloud service, and next-generation firewalls
May 17, 06:45 UTC
Identified - We are currently experiencing Intermittent ingestion Issue for some customers with Cortex Data Lake in the Americas. We are actively working on this and will post updates on the status.
May 17, 04:34 UTC
May 18, 2019
AutoFocus: MineMeld is currently experiencing intermittent interruptions in service.
Resolved - The issue has been resolved.
May 18, 02:00 UTC
Update - We are continuing to investigate this issue.
May 17, 23:02 UTC
Investigating - MineMeld is currently experiencing intermittent interruptions in service. The AutoFocus team is actively working on the issue and hope to have it resolved shortly.
May 17, 23:01 UTC
May 16, 2019
GlobalProtect Cloud Service hosted GlobalProtect Agent Update
Completed - The scheduled maintenance has been completed.
May 16, 23:09 UTC
Scheduled - The GlobalProtect Cloud Service will update the GlobalProtect Agent from version 5.0.1 to 5.0.2 on May 16, 2019 at 23:00 UTC. This does not necessarily mean there will be any automatic change for GlobalProtect users' agent version.

To manage the GlobalProtect version deployed to your users and information regarding update cadence of the GlobalProtect hosted agent, please review the following documentation -
Manage the GlobalProtect Agent

For GlobalProtect 5.0.2 release notes -
GlobalProtect App 5.0 Release Notes
May 14, 22:54 UTC
Cortex Data Lake Issue in Americas
Resolved - This incident has been resolved.
May 16, 01:32 UTC
Investigating - Cortex Data Lake is currently experiencing an outage in America. We are actively working on this will provide another update by 02:15 UTC with further details.

Customer Impact: During this time, customers can view historical logs. However, there will be a delay before recent logs can be viewed or ingested in the following services:
Traps: log viewing in Traps management service
Panorama: log viewing for GlobalProtect cloud service, and next-generation firewalls

Workaround: N/A
May 16, 01:17 UTC
May 15, 2019
Wildfire Unplanned Issue
Resolved - Wildfire US Cloud Japan Region Outage: Users upload file to US cloud through Japan portals(54.250.96.197, 52.193.2.75) experienced failure.
May 15, 06:00 UTC
May 14, 2019
Traps management service maintenance
Completed - The scheduled maintenance has been completed.
May 14, 08:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 07:30 UTC
Update - We will be undergoing scheduled maintenance during this time.
May 13, 13:10 UTC
Scheduled - We have a upgrade planned for Traps management service in Americas and Europe scheduled for May 14, 2019 from 07:30 AM UTC to 08:30 AM:UTC. The service is expected to behave normally during this period.
May 13, 11:47 UTC
May 13, 2019
Maintenance for Cortex Hub
Completed - The scheduled maintenance has been completed.
May 13, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 21:00 UTC
Scheduled - We have a planned service maintenance for Cloud Services Portal scheduled for May 13, 2019 from 21:00 UTC to 22:00 UTC. The service is expected to behave normally during this period. Customer impact: Customer may be forced logout during the maintenance
May 13, 20:48 UTC
May 12, 2019
Traps management service maintenance
Completed - The scheduled maintenance has been completed.
May 12, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 06:00 UTC
Scheduled - We have a planned service maintenance for Traps management service in Americas and Europe scheduled for May 12, 2019 from 06:00 AM UTC to 04:00 PM:UTC. The service is expected to behave normally during this period.
May 7, 15:24 UTC
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