Issue Identified
Monitoring - Logging Service in the Americas region has been experiencing log ingestion related issues for all customers. During this time, customers can view historical logs. However, there will be a delay before recent logs can be viewed or ingested in the following services:
Traps: log viewing in Traps management service
Panorama: log viewing for GlobalProtect cloud service, and next-generation firewalls
Magnifier: log ingestion
Nov 14, 02:48 UTC
Identified - The issue has been identified and a fix is being implemented.
Nov 13, 21:22 UTC
Investigating - We are currently experiencing issues with log ingestion in Americas. We are actively working on this and will post updates on the status.
Nov 13, 19:46 UTC

About This Site

This page provides status information on Palo Alto Networks Cloud Services.

Uptime over the past 90 days. View historical uptime.
GlobalProtect Cloud Service Operational
90 days ago
100.0 % uptime
Today
N. Virginia   Operational
90 days ago
100.0 % uptime
Today
Ohio   Operational
90 days ago
100.0 % uptime
Today
N. California   Operational
90 days ago
100.0 % uptime
Today
Oregon   Operational
90 days ago
100.0 % uptime
Today
Montreal   Operational
90 days ago
100.0 % uptime
Today
Mumbai   Operational
90 days ago
100.0 % uptime
Today
Seoul   Operational
90 days ago
100.0 % uptime
Today
Singapore   Operational
90 days ago
100.0 % uptime
Today
Sydney   Operational
90 days ago
100.0 % uptime
Today
Tokyo   Operational
90 days ago
100.0 % uptime
Today
Frankfurt   Operational
90 days ago
100.0 % uptime
Today
Ireland   Operational
90 days ago
100.0 % uptime
Today
London   Operational
90 days ago
100.0 % uptime
Today
Sao Paulo   Operational
90 days ago
100.0 % uptime
Today
Logging Service Operational
90 days ago
97.85 % uptime
Today
Americas   Operational
90 days ago
95.74 % uptime
Today
Europe   Operational
90 days ago
99.96 % uptime
Today
Traps Management Service Operational
90 days ago
100.0 % uptime
Today
N. Virginia   Operational
90 days ago
100.0 % uptime
Today
Frankfurt   Operational
90 days ago
100.0 % uptime
Today
Aperture Operational
90 days ago
100.0 % uptime
Today
N. California   ? Operational
90 days ago
100.0 % uptime
Today
Singapore   ? Operational
90 days ago
100.0 % uptime
Today
Frankfurt   ? Operational
90 days ago
100.0 % uptime
Today
Cloud Services Portal   ? Operational
90 days ago
99.98 % uptime
Today
Magnifier Operational
90 days ago
99.91 % uptime
Today
Americas   Operational
90 days ago
99.82 % uptime
Today
Europe   Operational
90 days ago
100.0 % uptime
Today
WildFire Operational
90 days ago
100.0 % uptime
Today
WildFire Global Cloud   ? Operational
90 days ago
100.0 % uptime
Today
WildFire Europe Cloud   Operational
90 days ago
100.0 % uptime
Today
WildFire Singapore Cloud   Operational
90 days ago
100.0 % uptime
Today
WildFire Japan Cloud   Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 14, 2018
Traps Incident in Frankfurt Region
Resolved - The issue is now resolved. The service is operating normally in all regions.
Nov 14, 18:54 UTC
Update - We are continuing to investigate this issue.
Nov 14, 18:53 UTC
Investigating - We are currently investigating the issue - no outage is supposed to be while taking care of this incident.
we will update when finish ( mostly backend issue - and we suspect no impact will be on the customers.
Nov 14, 17:11 UTC
Nov 12, 2018
Cloud Services Portal Maintenance
Completed - The scheduled maintenance has been completed.
Nov 12, 20:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 19:31 UTC
Scheduled - We have a planned service maintenance for Cloud Services Portal scheduled for November 12, 2018 from 19:30 UTC to 20:30 UTC. The service is expected to behave normally during this period.
Nov 12, 18:53 UTC
Nov 11, 2018

No incidents reported.

Nov 10, 2018

No incidents reported.

Nov 9, 2018

No incidents reported.

Nov 8, 2018

No incidents reported.

Nov 7, 2018
Magnifier Maintenance
Completed - Planned maintenance activity for Magnifier in all regions is now complete. The service is running normally.
Nov 7, 10:18 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 06:01 UTC
Scheduled - We have a planned service maintenance for Magnifier in all regions scheduled for November 7th, 2018 from 06:00 UTC to 18:00 UTC.
Nov 6, 18:08 UTC
Nov 6, 2018

No incidents reported.

Nov 5, 2018
Traps Management Service Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Nov 5, 13:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 13:00 UTC
Scheduled - We have a planned service maintenance for Traps management service in all regions scheduled for November 5, 2018 from 13:00 UTC to 13:15 UTC. The service is expected to behave normally during this period.
Nov 5, 12:59 UTC
Nov 4, 2018
Traps Management Service Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Nov 4, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 14:00 UTC
Scheduled - We have a planned service maintenance for Traps management service in all regions scheduled for November 4, 2018 from 2.00 PM UTC to 6.00 PM UTC. The service is expected to behave normally during this period.
Nov 4, 13:03 UTC
Magnifier Maintenance
Completed - Planned maintenance activity for Magnifier in all regions is now complete. The service is running normally.
Nov 4, 16:06 UTC
In progress - Maintenance for Magnifier in all regions is currently in progress.
Nov 4, 09:03 UTC
Update - We will be undergoing scheduled maintenance during this time.
Nov 1, 13:58 UTC
Scheduled - We have a planned service maintenance for Magnifier in all regions scheduled for November 4th, 2018 from 08:00 UTC to 20:00 UTC.
Nov 1, 11:11 UTC
Nov 3, 2018

No incidents reported.

Nov 2, 2018
Cloud Services Portal Maintenance
Completed - The scheduled maintenance has been completed.
Nov 2, 22:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 2, 21:31 UTC
Scheduled - We have a planned service maintenance for Cloud Services Portal scheduled for November 2, 2018 from 21:30 UTC to 22:30 UTC. The service is expected to behave normally during this period.
Nov 2, 21:12 UTC
Nov 1, 2018

No incidents reported.

Oct 31, 2018
Magnifier Provisioning Outage
Resolved - We have resolved the issue. Magnifier's provisioning in Americas is now fully operational.
Oct 31, 19:23 UTC
Monitoring - We have resolved the issue. Magnifier's provisioning in Americas is now operational.
We are currently monitoring the service and will continue to post updates on the status.
Oct 31, 17:47 UTC
Identified - 'Activate New App' with Magnifier auth code is failing for customers in the US. Existing Magnifier instances are not impacted, and continue to be accessible
Oct 31, 14:48 UTC
Investigating - Magnifier is currently experiencing an outage in Americas. We are actively working on this and will post updates on the status.
Oct 31, 14:06 UTC
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