Update - Customers running GlobalProtect 5.2.X or 5.1.X are requested to consider upgrading GlobalProtect to 6.0.X and above. EoE/EoL dates for GlobalProtect 5.2 and 5.1 are published in the below link:

https://www.paloaltonetworks.com/services/support/end-of-life-announcements/end-of-life-summary#globalprotect

Please reach out to the Palo Alto Networks team if you have any further questions or require assistance

Jul 26, 2023 - 21:59 UTC
Monitoring - Customers running GlobalProtect 5.2.X or 5.1.X are requested to consider upgrading GlobalProtect to 6.0.X and above. EoE/EoL dates for GlobalProtect 5.2 and 5.1 are published in the below link:

https://www.paloaltonetworks.com/services/support/end-of-life-announcements/end-of-life-summary#globalprotect

Please reach out to the Palo Alto Networks team if you have any further questions or require assistance

Jul 26, 2023 - 20:24 UTC
Identified - Some users may experience issues connecting to the Prisma Access service, since one of the IDP providers providing support for SAML, MFA and login authentication services is experiencing a service degradation. The service provider has been engaged and the issue is actively being looked into.
The next update will be shared by July 20th 00:00 UTC

Jul 19, 2023 - 20:11 UTC
Investigating - Palo Alto Networks has a new page to view Prisma Access status, https://sase.status.paloaltonetworks.com/, that replaces the https://status.paloaltonetworks.com/ page. While the historical Prisma Access related metrics within the current status page will be available until September 2023, Palo Alto Networks recommends that you start using the https://sase.status.paloaltonetworks.com/ page and Subscribe to Updates now, in order to get updates for Prisma Access specific incidents, metrics and announcements.

This SASE status page has these features:

Provides you with a 12 month outlook for upcoming Prisma Access events using either a calendar or list view.
Shows Insights and Autonomous DEM status, as well as Prisma Access status for Fedramp environments
Allows you to view the status of all of Palo Alto Networks SASE products.

In addition, incremental improvements will be made to this status page to include incidents and announcements from other SASE-related products/services.

The status, metrics, announcements and incident updates for all non-Prisma Access related features and infrastructure ( for example, Wildfire, Cortex Data Lake, Cortex XSOAR, PanDB, etc ), will continue to be hosted under https://status.paloaltonetworks.com/ . Palo Alto Networks thus recommends not unsubscribing for alerts from this page, especially if you are actively using the features described within this page.

Jan 24, 2023 - 21:28 UTC
Investigating - Starting March 1, 2023, a minimum Cloud Services version of 3.2 plugin will be required to successfully commit to your Prisma Access instances. Commits from earlier versions of the plugin will not be successful.

If an upgrade of the plugin is required for your Prisma Access deployment, be sure to leverage the plugin upgrade path listed in the 3.2 Release Notes, the Changes to Default Behavior for 3.2, and the supported Panorama versions for each Cloud Services plugin version.

While a minimum version of 3.2 will be required, Palo Alto Networks strongly recommends that you upgrade to the latest plugin as soon as it is available to download. If your Prisma Access dataplane version is 10.0.8 or later, ensure the Panorama version meets the 3.2 plugin requirement before upgrading the plugin. To check your dataplane version, select Panorama > Cloud Services > Configuration > Service Setup and check the Dataplane PAN-OS Version. If your dataplane requires an upgrade, reach out to your Palo Alto Networks account representative and submit a request.

Jan 18, 2023 - 20:31 UTC

About This Site

This page provides status information on Palo Alto Networks Cloud Services.

-Starting 2023, for Prisma Access updates (maintenance activities & incidents) , please visit our new status page, https://sase.status.paloaltonetworks.com/

AutoFocus Operational
Cortex Gateway Operational
Cortex XDR Operational
Australia Operational
Canada Operational
Germany Operational
India Operational
Japan Operational
Netherlands - Europe Operational
Singapore Operational
Switzerland Operational
United Kingdom Operational
United States - Americas Operational
United States - Government Operational
Cortex XSIAM Operational
Australia Operational
Canada Operational
Germany Operational
India Operational
Japan Operational
Netherlands - Europe Operational
Singapore Operational
Switzerland Operational
United Kingdom Operational
United States - Americas Operational
United States - Government Operational
Cortex XSOAR 6.x Operational
United States - East Operational
United States - West Operational
Canada Operational
Germany Operational
United Kingdom Operational
Australia Operational
Cortex XSOAR 8.x Operational
Australia Operational
Canada Operational
Germany Operational
India Operational
Japan Operational
Netherlands - Europe Operational
Singapore Operational
Switzerland Operational
United Kingdom Operational
United States - Americas Operational
United States - Government Operational
Cortex XPANSE 2.x Operational
90 days ago
100.0 % uptime
Today
Australia Operational
90 days ago
100.0 % uptime
Today
Canada Operational
90 days ago
100.0 % uptime
Today
Germany Operational
90 days ago
100.0 % uptime
Today
India Operational
90 days ago
100.0 % uptime
Today
Japan Operational
90 days ago
100.0 % uptime
Today
Netherlands - Europe Operational
90 days ago
100.0 % uptime
Today
Singapore Operational
90 days ago
100.0 % uptime
Today
Switzerland Operational
90 days ago
100.0 % uptime
Today
United Kingdom Operational
90 days ago
100.0 % uptime
Today
United States - Americas
Operational
90 days ago
100.0 % uptime
Today
Cortex Data Lake Operational
90 days ago
99.97 % uptime
Today
United States - Americas Operational
90 days ago
100.0 % uptime
Today
United States - Government
Operational
90 days ago
100.0 % uptime
Today
Netherlands - Europe Operational
90 days ago
99.96 % uptime
Today
United Kingdom Operational
90 days ago
100.0 % uptime
Today
Singapore
Operational
90 days ago
100.0 % uptime
Today
Canada
Operational
90 days ago
99.92 % uptime
Today
Japan
Operational
90 days ago
100.0 % uptime
Today
Australia
Operational
90 days ago
99.78 % uptime
Today
Germany Operational
90 days ago
100.0 % uptime
Today
India
Operational
90 days ago
100.0 % uptime
Today
Switzerland Operational
90 days ago
100.0 % uptime
Today
Spain Operational
90 days ago
100.0 % uptime
Today
Italy Operational
90 days ago
100.0 % uptime
Today
France Operational
90 days ago
100.0 % uptime
Today
DLP
Operational
90 days ago
100.0 % uptime
Today
APAC (Mumbai) - Prisma SaaS
Operational
90 days ago
100.0 % uptime
Today
APAC (Singapore) - Prisma SaaS Operational
90 days ago
100.0 % uptime
Today
APAC (Tokyo) - Prisma Access Operational
90 days ago
100.0 % uptime
Today
Americas (Canada) - Prisma Access Operational
90 days ago
100.0 % uptime
Today
Americas (US East) - Prisma Cloud
Operational
90 days ago
100.0 % uptime
Today
Americas (US West) - Prisma SaaS
Operational
90 days ago
100.0 % uptime
Today
EMEA (Frankfurt) - Prisma SaaS Operational
90 days ago
100.0 % uptime
Today
EMEA (London) - Prisma SaaS Operational
90 days ago
100.0 % uptime
Today
DLP (NGFW) APAC Operational
90 days ago
100.0 % uptime
Today
DLP (NGFW) EU Operational
90 days ago
100.0 % uptime
Today
DLP (NGFW) NAM Operational
90 days ago
100.0 % uptime
Today
Prisma Access DLP
Operational
90 days ago
100.0 % uptime
Today
Cloud Identity Engine Operational
90 days ago
100.0 % uptime
Today
United States - Americas Operational
90 days ago
100.0 % uptime
Today
United States - Government Operational
90 days ago
100.0 % uptime
Today
Netherlands - Europe Operational
90 days ago
100.0 % uptime
Today
United Kingdom Operational
90 days ago
100.0 % uptime
Today
Singapore Operational
90 days ago
100.0 % uptime
Today
Canada Operational
90 days ago
100.0 % uptime
Today
Japan Operational
90 days ago
100.0 % uptime
Today
Australia Operational