Get webhook notifications whenever Palo Alto Networks Cloud Services creates an incident, updates an incident, resolves an incident or changes a component status.
Investigating - Some customers may be unable to or may observe slowness in viewing logs and activities on Strata Cloud Manager. Paloalto Engineering is currently investigating the issue and working to restore service. We will have an update on the issue before 2300 hrs UTC
Jun 17, 2024 - 21:34 UTC
Investigating - Data Security UI In not responding in FEDRAMP region for all the users, all the data security pages are not loading or failing to load on the UI
Jun 03, 2024 - 12:08 UTC
Investigating - Palo Alto Networks released Applications and Threats content update package 8852 (dynamic update 8852-8753), which was applied in Prisma Access. This package contained several new functional App-IDs, including google-chat, google-drive-web, google-meet, hubspot, and ringcentral. Any mention of these Apps in PA configuration, will result in a commit error when pushing commits to Prisma Access. Please follow our live community page for remediation actions and updates
Investigating - We would be implementing a regular maintenance activity to enhance our services, which is a scheduled maintenance window on Saturday, 11th May, from 2:00 AM UTC to 6:00 AM UTC. Additionally, please note that RBI service may face some performance degradation while this regular maintenance activity is underway. We appreciate your understanding and cooperation. Stay informed with real-time updates at sase.status.paloaltonetworks.com. No other services will be impacted during this maintenance window.
May 08, 2024 - 23:45 UTC
Monitoring - We have implemented a fix, and are monitoring the system.
Oct 13, 2023 - 04:38 UTC
Investigating - We are currently facing an issue with our infrastructure causing delay in scanning data. We are analyzing the issue and trying to identify the next steps to rectify the problem.
Oct 12, 2023 - 17:22 UTC
Investigating - We would be implementing a regular maintenance activity to enhance our services, which is a scheduled maintenance window on Saturday, 4th May, from 2:00 AM UTC to 6:00 AM UTC. Additionally, please note that RBI service may face some performance degradation while this regular maintenance activity is underway. We appreciate your understanding and cooperation. Stay informed with real-time updates at sase.status.paloaltonetworks.com. No other services will be impacted during this maintenance window.
Apr 30, 2024 - 21:42 UTC
Update - We are continuing to monitor for any further issues.
Apr 25, 2024 - 01:50 UTC
Monitoring - For customers encountering challenges while accessing specific sites with decryption enabled and upon receiving "decrypt-unsupport-param" logs, particularly when using Google Chrome browser version 124 and higher, we suggest trying the following steps:
Issue Identification: The observed difficulties may arise from Kyber Support integrated by Chrome for the TLS 1.3 version.
Chrome Flags Configuration: Please review the configuration settings in Chrome Flags. This can be done by navigating to "chrome://flags/#enable-tls13-kyber" and examining the setup.
Disabling the Option: We encourage you to consider disabling the Kyber Support option and then relaunching the browser to assess if it resolves the issue.
If you continue to experience any difficulties, please open a support case, sincerely appreciate your patience as we diligently work to resolve this matter.
Apr 25, 2024 - 01:48 UTC
Identified - We are experiencing a service degradation within the cloud provider that can potentially affect new instance onboardings and autoscaling within US West. This issue can also affect some of the observability metrics within Prisma Access Insights and within the Strata Cloud Manager. We are working very closely with the cloud provider to address this issue. The next update will be provided by Feb 15 00:00 AM UTC
Feb 14, 2024 - 20:25 UTC
Monitoring - As part of PAN-OS Root and Default Certificate Expiration on December 31, 2023, the Prisma Access security processing nodes are not affected by the device certificate expiration. However, customers peering with Palo Alto firewall's that are not renewed may face disruptions. Ensure your Palo Alto firewall is updated promptly to maintain seamless connectivity and security. Please follow the guidelines provided in the below advisory:
Monitoring - We're upgrading Strata Cloud Manager to give you more features and functionalities. We'll be upgrading Strata Cloud Manager tenants in phases, and will notify you with an in-product announcement when your tenant is scheduled for an upgrade. There's no impact to your network traffic, but during the upgrade window, you won't be able to make configuration changes using the Manage and Workflows menus. Please plan your configuration changes accordingly. After the upgrade, you can check the release notes to see what's new.
Oct 31, 2023 - 20:21 UTC
Update - It is taking us a little longer to re-enable this functionality. In the meantime, you can continue to make 'All Admin' pushes but cannot push admin-specific changes only. We plan to resolve this with the next planned release (before Nov 17th, 2023). We apologize for the inconvenience.
Oct 25, 2023 - 17:40 UTC
Identified - We have identified an issue when pushing admin-specific configuration changes from Strata Cloud Manager. We have temporarily disabled this functionality since Tuesday, Sept 26th 2023
Please plan your configuration pushes accordingly. We apologize for the inconvenience.
Oct 25, 2023 - 17:39 UTC
Monitoring - Fedramp Moderate customers, Palo Alto Networks planned a data plane upgrade to 10.0.8+ PanOS version start of weekend October 28th 2023. The upgrade will remediate vulnerability CVE-2023-38802. Also, IPv6 Preview will be available to test in GCP for Mobile Users - We recommend leveraging a test environment in a new GCP location. The maintenance activity is expected to last up to four hours. While no impact to network traffic is expected, your deployment may experience a brief outage of up to 30 seconds during the maintenance window. . Please reach out to the Palo Alto Networks team if you have any further questions or require assistance. Please reach out to the Palo Alto Networks team if you have any further questions or require assistance.
Oct 02, 2023 - 19:55 UTC
Update - We are continuing to monitor for any further issues.
Sep 28, 2023 - 18:16 UTC
Update - Customers running GlobalProtect 5.2.X or 5.1.X are requested to consider upgrading GlobalProtect to 6.0.X and above. EoE/EoL dates for GlobalProtect 5.2 and 5.1 are published in the below link:
Please reach out to the Palo Alto Networks team if you have any further questions or require assistance
Jul 26, 2023 - 21:59 UTC
Monitoring - Customers running GlobalProtect 5.2.X or 5.1.X are requested to consider upgrading GlobalProtect to 6.0.X and above. EoE/EoL dates for GlobalProtect 5.2 and 5.1 are published in the below link:
Identified - Some users may experience issues connecting to the Prisma Access service, since one of the IDP providers providing support for SAML, MFA and login authentication services is experiencing a service degradation. The service provider has been engaged and the issue is actively being looked into. The next update will be shared by July 20th 00:00 UTC
Jul 19, 2023 - 20:11 UTC
Investigating - Palo Alto Networks has a new page to view Prisma Access status, https://sase.status.paloaltonetworks.com/, that replaces the https://status.paloaltonetworks.com/ page. While the historical Prisma Access related metrics within the current status page will be available until September 2023, Palo Alto Networks recommends that you start using the https://sase.status.paloaltonetworks.com/ page and Subscribe to Updates now, in order to get updates for Prisma Access specific incidents, metrics and announcements.
This SASE status page has these features:
Provides you with a 12 month outlook for upcoming Prisma Access events using either a calendar or list view. Shows Insights and Autonomous DEM status, as well as Prisma Access status for Fedramp environments Allows you to view the status of all of Palo Alto Networks SASE products.
In addition, incremental improvements will be made to this status page to include incidents and announcements from other SASE-related products/services.
The status, metrics, announcements and incident updates for all non-Prisma Access related features and infrastructure ( for example, Wildfire, Cortex Data Lake, Cortex XSOAR, PanDB, etc ), will continue to be hosted under https://status.paloaltonetworks.com/ . Palo Alto Networks thus recommends not unsubscribing for alerts from this page, especially if you are actively using the features described within this page.
Jan 24, 2023 - 21:28 UTC
Investigating - Starting March 1, 2023, a minimum Cloud Services version of 3.2 plugin will be required to successfully commit to your Prisma Access instances. Commits from earlier versions of the plugin will not be successful.
While a minimum version of 3.2 will be required, Palo Alto Networks strongly recommends that you upgrade to the latest plugin as soon as it is available to download. If your Prisma Access dataplane version is 10.0.8 or later, ensure the Panorama version meets the 3.2 plugin requirement before upgrading the plugin. To check your dataplane version, select Panorama > Cloud Services > Configuration > Service Setup and check the Dataplane PAN-OS Version. If your dataplane requires an upgrade, reach out to your Palo Alto Networks account representative and submit a request.
Jan 18, 2023 - 20:31 UTC
We have a planned service maintenance for DLP(NGFW)[hawkeye.services-edge.paloaltonetworks.com] To do Service Upgrades on July 18th, 2024 from 03:00 UTC to 04:00 UTC. The service maintenance will affect the United States regions.
Customer Impact: During this scheduled maintenance, customers may experience intermittent disconnects. Posted on
Jul 24, 2024 - 23:48 UTC
We are planning a service maintenance for Cortex XDR / XSIAM / XSOAR 8 / XPANSE in America Government region. The maintenance is scheduled for July 28th 2024 from 06:00 AM UTC to 02:00 PM. During this window, the service may be unavailable for a maximum of 60 minutes. However, if you are experiencing unusual activity in your environment, please contact our Support - https://www.paloaltonetworks.com/company/contact-support. Posted on
Jun 05, 2024 - 15:09 UTC
We have scheduled maintenance for the Strata Cloud Manager on August 3rd, 2024 from 16.00 UTC to 18.00 UTC
Customer Impact: Customer may experience intermittent issue for a very short duration during this maintenance window. The platform is expected to remain fully operational. Posted on
Jul 25, 2024 - 21:25 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Jul 14, 2024 - 09:41 UTC
Scheduled -
We are planning a service maintenance for Cortex XDR / XSIAM / XSOAR 8 / XPANSE in America, Canada, Singapore, Indonesia, India, Australia, Taiwan and Japan region. The maintenance is scheduled for August 18th 2024 from 06:00 AM UTC to 02:00 PM UTC. During this window, the service may be unavailable for a maximum of 60 minutes. However, if you are experiencing unusual activity in your environment, please contact our Support - https://www.paloaltonetworks.com/company/contact-support.
Jul 14, 2024 - 09:38 UTC
We are planning a service maintenance for Cortex XDR / XSIAM / XSOAR 8 / XPANSE in America Government region. The maintenance is scheduled for August 18th 2024 from 06:00 AM UTC to 02:00 PM UTC. During this window, the service may be unavailable for a maximum of 60 minutes. However, if you are experiencing unusual activity in your environment, please contact our Support - https://www.paloaltonetworks.com/company/contact-support. Posted on
Jul 14, 2024 - 09:40 UTC
We are planning a service maintenance for Cortex XDR / XSIAM / XSOAR 8 / XPANSE in Europe, Germany, Switzerland, Poland, Qatar, Israel, France, Saudi Arabia and United Kingdom regions. The maintenance is scheduled for August 18th 2024 from 12:00 PM UTC to 08:00 PM UTC. During this window, the service may be unavailable for a maximum of 60 minutes. However, if you are experiencing unusual activity in your environment, please contact our Support - https://www.paloaltonetworks.com/company/contact-support. Posted on
Jul 14, 2024 - 09:42 UTC
Resolved -
This incident has been resolved.
Jul 26, 10:47 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Jul 26, 08:29 UTC
Update -
We are continuing to investigate this issue.
Jul 26, 05:51 UTC
Update -
We continue to investigate the issue. The log/syslog delivery apis continue to work in degraded manner. Other apis are stable now.
Jul 13, 17:32 UTC
Investigating -
Customers and clients will see intemittent 5xx errors when calling exposed API endpoints. We are currently investigating the issue. Data scanning and log/syslog delivery will be delayed.
Jul 13, 02:18 UTC
Resolved -
UI data store services have fully recovered.
Jul 26, 09:26 UTC
Identified -
Backend data store was not able to complete the recovery. Troubleshooting is ongoing.
Jul 26, 00:58 UTC
Monitoring -
Data storage backend services have been recovered and data in UI is accessible. While the data is reinitializing and replicating, data search functions in the UI may experience slow performance during replication.
Jul 26, 00:30 UTC
Investigating -
Data in the UI is missing for all APAC customers
Jul 25, 23:04 UTC
IMPACT: Some customer may notice data delay in IoT pipeline. Please ignore inspector offline alerts during the maintenance.
SUPPORT: We will provide status updates before and throughout the maintenance. If you have any questions or concerns, feel free to reach out to IoT Security technical support at iot-security@paloaltonetworks.com.
Jul 24, 17:17 UTC
Completed -
The scheduled maintenance has been completed.
Jul 24, 01:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 17:30 UTC
Scheduled -
WHAT: IoT Security (Switzerland , Australia , uk) plan to carry on an upgrade maintenance on AWS EKS service, which hosts the IoT Security product.
WHEN: Tuesday, July 23 | 10:30 AM PST - 18:30 PM PST
WHERE: Switzerland , Australia , uk region
NO ACTION REQUIRED
IMPACT: Some customer may notice data delay in IoT pipeline. Please ignore inspector offline alerts during the maintenance.
SUPPORT: We will provide status updates before and throughout the maintenance. If you have any questions or concerns, feel free to reach out to IoT Security technical support at iot-security@paloaltonetworks.com.
Jul 22, 16:43 UTC
Completed -
The scheduled maintenance has been completed.
Jul 23, 07:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 05:30 UTC
Scheduled -
We have a planned service maintenance for WildFire Global Cloud on July 23, 2024 from 05:30:00 UTC to 07:30:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Jul 23, 04:55 UTC
Resolved -
This incident has been resolved.
Jul 22, 19:35 UTC
Identified -
The issue has been identified and the fix being deployed across the affected US and Singapore CDL regions. The next update will be shared by July 20, 1:00 AM UTC
Jul 19, 19:11 UTC
Update -
The Engineering team are continuing to investigate the issue and to release an interim fix. The next update will be shared by July 19, 5 PM UTC
Jul 19, 02:43 UTC
Investigating -
We are currently experiencing an issue where the visibility pages, 'Command Center' and 'Activity Insights', within the Strata Cloud Manager could potentially render stale or no data for the last 24hrs for a few customers who have onboarded within the US and the Singapore CDL regions. The issue is actively being looked into by the Engineering team and the SRE team. We apologize for the inconvenience and we appreciate your patience while the teams are working towards remediating the issue. The next update will be provided by July 19, 1 AM UTC
Jul 18, 21:22 UTC
Completed -
The scheduled maintenance has been completed.
Jul 22, 11:46 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 10:45 UTC
Scheduled -
We have a planned service maintenance for WildFire Japan Cloud on July 22, 2024 from 10:45:00 UTC to 11:45:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Jul 22, 10:31 UTC
Completed -
The scheduled maintenance has been completed.
Jul 22, 11:45 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 10:46 UTC
Scheduled -
We have a planned service maintenance for WildFire UK Cloud on July 22, 2024 from 10:45:00 UTC to 11:45:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Jul 22, 10:31 UTC
Completed -
The scheduled maintenance has been completed.
Jul 22, 11:45 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 10:45 UTC
Scheduled -
We have a planned service maintenance for WildFire Singapore Cloud on July 22, 2024 from 10:45:00 UTC to 11:45:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Jul 22, 10:30 UTC
Completed -
The scheduled maintenance has been completed.
Jul 22, 09:45 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 08:45 UTC
Scheduled -
We have a planned service maintenance for WildFire Switzerland Cloud on July 22, 2024 from 08:45:00 UTC to 09:45:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Jul 22, 08:41 UTC
Completed -
The scheduled maintenance has been completed.
Jul 22, 09:45 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 08:45 UTC
Scheduled -
We have a planned service maintenance for WildFire Indonesia Cloud on July 22, 2024 from 08:45:00 UTC to 09:45:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Jul 22, 08:42 UTC
Completed -
The scheduled maintenance has been completed.
Jul 22, 09:15 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 08:15 UTC
Scheduled -
We have a planned service maintenance for WildFire Israel Cloud on July 22, 2024 from 08:15:00 UTC to 09:15:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Jul 22, 08:10 UTC
Completed -
The scheduled maintenance has been completed.
Jul 22, 09:15 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 08:15 UTC
Scheduled -
We have a planned service maintenance for WildFire India Cloud on July 22, 2024 from 08:15:00 UTC to 09:15:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Jul 22, 08:09 UTC
Completed -
The scheduled maintenance has been completed.
Jul 22, 08:41 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 07:42 UTC
Scheduled -
We have a planned service maintenance for WildFire Italy Cloud on July 22, 2024 from 07:40:00 UTC to 08:40:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Jul 22, 07:16 UTC
Completed -
The scheduled maintenance has been completed.
Jul 22, 08:41 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 07:41 UTC
Scheduled -
We have a planned service maintenance for WildFire Taiwan Cloud on July 22, 2024 from 07:40:00 UTC to 08:40:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Jul 22, 07:17 UTC
Completed -
The scheduled maintenance has been completed.
Jul 22, 08:40 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 07:41 UTC
Scheduled -
We have a planned service maintenance for WildFire Qatar Cloud on July 22, 2024 from 07:40:00 UTC to 08:40:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Jul 22, 07:16 UTC
Completed -
The scheduled maintenance has been completed.
Jul 22, 08:40 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 07:40 UTC
Scheduled -
We have a planned service maintenance for WildFire Spain Cloud on July 22, 2024 from 07:40:00 UTC to 08:40:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Jul 22, 07:16 UTC
Completed -
The scheduled maintenance has been completed.
Jul 22, 07:41 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 06:40 UTC
Scheduled -
We have a planned service maintenance for WildFire South Korea Cloud on July 22, 2024 from 06:40:00 UTC to 07:40:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Jul 22, 06:34 UTC
Completed -
The scheduled maintenance has been completed.
Jul 22, 07:40 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 06:40 UTC
Scheduled -
We have a planned service maintenance for WildFire Saudi Arabia Cloud on July 22, 2024 from 06:40:00 UTC to 07:40:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Jul 22, 06:33 UTC
Completed -
The scheduled maintenance has been completed.
Jul 22, 07:31 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 06:31 UTC
Scheduled -
We have a planned service maintenance for WildFire Germany Cloud on July 22, 2024 from 06:30:00 UTC to 07:30:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Jul 22, 06:22 UTC
Completed -
The scheduled maintenance has been completed.
Jul 22, 07:31 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 06:30 UTC
Scheduled -
We have a planned service maintenance for WildFire Eu Cloud on July 22, 2024 from 06:30:00 UTC to 07:30:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Jul 22, 06:07 UTC
Completed -
The scheduled maintenance has been completed.
Jul 22, 07:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 06:31 UTC
Scheduled -
We have a planned service maintenance for WildFire Poland Cloud on July 22, 2024 from 06:30:00 UTC to 07:30:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Jul 22, 06:29 UTC
Completed -
The scheduled maintenance has been completed.
Jul 21, 20:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 12:00 UTC
Scheduled -
We are planning a service maintenance for Cortex XDR / XSIAM / XSOAR 8 / XPANSE in Europe, Germany, Switzerland, Poland, Qatar, Israel, France, Saudi Arabia and United Kingdom regions. The maintenance is scheduled for July 21th 2024 from 12:00 PM to 08:00 PM UTC. During this window, the service may be unavailable for a maximum of 60 minutes. However, if you are experiencing unusual activity in your environment, please contact our Support - https://www.paloaltonetworks.com/company/contact-support.
Jun 5, 14:22 UTC
Completed -
The scheduled maintenance has been completed.
Jul 21, 14:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 06:00 UTC
Scheduled -
We are planning a service maintenance for Cortex XDR / XSIAM / XSOAR 8 / XPANSE in America, Canada, Singapore, Indonesia, India, Australia, Taiwan and Japan region. The maintenance is scheduled for July 21th 2024 from 06:00 AM UTC to 02:00 PM UTC. During this window, the service may be unavailable for a maximum of 60 minutes. However, if you are experiencing unusual activity in your environment, please contact our Support - https://www.paloaltonetworks.com/company/contact-support.
Jun 5, 15:07 UTC
Completed -
The scheduled maintenance has been completed.
Jul 21, 12:10 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 11:10 UTC
Scheduled -
Due to unforeseen technical challenges, the engineering team is extending the upgrade maintenance window in the following regions by 1 hour.
Customers may experience intermittent failures in the Compute feature set during this scheduled maintenance. No other Prisma Cloud Services will be affected.
Jul 21, 11:09 UTC
Completed -
The scheduled maintenance has been completed.
Jul 21, 11:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 07:00 UTC
Scheduled -
We have a planned minor upgrade for Prisma Cloud Compute to O’Neal Update 7 (32.07) version in the following regions, scheduled for July 21, 2024 from 07:00AM UTC to 11:00AM UTC.
Customers may experience intermittent failures in the Compute feature set during this scheduled maintenance. No other Prisma Cloud Services will be affected.
Resolved -
This incident has been resolved.
Jul 19, 16:09 UTC
Monitoring -
Users in Japan may have experienced longer load times or frozen UI in Strata Cloud Manager between July 19, 00:45 UTC, and July 19, 09:15 UTC. The issue was identified and addressed by the Engineering team, and the fix is being monitored. If you continue to experience issues in Strata Cloud Manager, please reach out to the support team for further assistance.
Jul 19, 09:34 UTC
Resolved -
This incident has been resolved
Jul 18, 14:29 UTC
Monitoring -
We are monitoring the Strata Cloud Manager's Managed workflow UI availability
Jul 16, 17:46 UTC
Investigating -
Strata Cloud Manager: Managed workflow UI is available intermittently in Europe region This issue only impacts in the Europe, customers in other regions are not impacted.
Jul 16, 15:51 UTC
Resolved -
This incident has been resolved
Jul 18, 14:29 UTC
Monitoring -
We are monitoring the Strata Cloud Manager's Managed workflow UI is availability
Jul 16, 17:42 UTC
Investigating -
Strata Cloud Manager: Managed workflow UI is available intermittently in Europe region This issue only impacts in the Europe, customers in other regions are not impacted.
Jul 16, 16:22 UTC
Completed -
The scheduled maintenance has been completed.
Jul 18, 04:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 03:00 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Jul 16, 20:01 UTC
Scheduled -
We have a planned service maintenance for DLP(NGFW)[hawkeye.services-edge.paloaltonetworks.com] To do Service Upgrades on July 18th, 2024 from 03:00 UTC to 04:00 UTC. The service maintenance will affect the United States regions.
Customer Impact: During this scheduled maintenance, customers may experience intermittent disconnects.
Jul 16, 20:01 UTC
Resolved -
This incident has been resolved.
Jul 16, 07:50 UTC
Investigating -
Slack Pro and Business connector is not receiving any new events from the slack server for US customer, we are working with Slack team to getting it resolved.
Jul 10, 16:42 UTC
Completed -
The scheduled maintenance has been completed.
Jul 14, 20:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 12:00 UTC
Scheduled -
We are planning a service maintenance for Cortex XDR / XSIAM / XSOAR 8 / XPANSE in Europe, Germany, Switzerland, Poland, Qatar, Israel, France, Saudi Arabia and United Kingdom regions. The maintenance is scheduled for July 14th 2024 from 12:00 PM to 08:00 PM UTC. During this window, the service may be unavailable for a maximum of 60 minutes. However, if you are experiencing unusual activity in your environment, please contact our Support - https://www.paloaltonetworks.com/company/contact-support.
Jun 5, 14:21 UTC
Completed -
The scheduled maintenance has been completed.
Jul 14, 14:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 06:00 UTC
Scheduled -
We are planning a service maintenance for Cortex XDR / XSIAM / XSOAR 8 / XPANSE in America, Canada, Singapore, Indonesia, India, Australia, Taiwan and Japan region. The maintenance is scheduled for July 14th 2024 from 06:00 AM UTC to 02:00 PM UTC. During this window, the service may be unavailable for a maximum of 60 minutes. However, if you are experiencing unusual activity in your environment, please contact our Support - https://www.paloaltonetworks.com/company/contact-support.
Jun 5, 15:05 UTC