Update - We are continuing to monitor for any further issues.
Feb 12, 17:02 UTC
Monitoring - We have resolved the issue where we observed errors. We are currently monitoring and will continue to post updates on the status.
Feb 12, 17:02 UTC
Identified - Aperture service in all regions has been experiencing issues while adding a new Exchange App. Our Engineering teams are working to get this resolved.
Feb 7, 21:47 UTC

About This Site

This page provides status information on Palo Alto Networks Cloud Services.

GlobalProtect Cloud Service Operational
90 days ago
100.0 % uptime
Today
N. Virginia   Operational
90 days ago
100.0 % uptime
Today
Ohio   Operational
90 days ago
100.0 % uptime
Today
N. California   Operational
90 days ago
100.0 % uptime
Today
Oregon   Operational
90 days ago
100.0 % uptime
Today
Montreal   Operational
90 days ago
100.0 % uptime
Today
Mumbai   Operational
90 days ago
100.0 % uptime
Today
Seoul   Operational
90 days ago
100.0 % uptime
Today
Singapore   Operational
90 days ago
100.0 % uptime
Today
Sydney   Operational
90 days ago
100.0 % uptime
Today
Tokyo   Operational
90 days ago
100.0 % uptime
Today
Frankfurt   Operational
90 days ago
100.0 % uptime
Today
Ireland   Operational
90 days ago
100.0 % uptime
Today
London   Operational
90 days ago
100.0 % uptime
Today
Sao Paulo   Operational
90 days ago
100.0 % uptime
Today
Logging Service Operational
90 days ago
99.9 % uptime
Today
Americas   Operational
90 days ago
99.81 % uptime
Today
Europe   Operational
90 days ago
100.0 % uptime
Today
Traps Management Service Operational
90 days ago
100.0 % uptime
Today
N. Virginia   Operational
90 days ago
100.0 % uptime
Today
Frankfurt   Operational
90 days ago
100.0 % uptime
Today
Aperture Operational
90 days ago
99.63 % uptime
Today
N. California   ? Operational
90 days ago
98.91 % uptime
Today
Singapore   ? Operational
90 days ago
100.0 % uptime
Today
Frankfurt   ? Operational
90 days ago
99.97 % uptime
Today
Cloud Services Portal   ? Operational
90 days ago
99.81 % uptime
Today
Magnifier Operational
90 days ago
100.0 % uptime
Today
Americas   Operational
90 days ago
100.0 % uptime
Today
Europe   Operational
90 days ago
100.0 % uptime
Today
WildFire Operational
90 days ago
99.51 % uptime
Today
WildFire Global Cloud   ? Operational
90 days ago
99.99 % uptime
Today
WildFire Europe Cloud   Operational
90 days ago
98.05 % uptime
Today
WildFire Singapore Cloud   Operational
90 days ago
100.0 % uptime
Today
WildFire Japan Cloud   Operational
90 days ago
100.0 % uptime
Today
PAN-DB Cloud   Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
The GlobalProtect Cloud Service will update the GlobalProtect Agent from version 4.1.8 to 4.1.9 on February 20, 2019 at 00:00 UTC. This does not necessarily mean there will be any automatic change for GlobalProtect users' agent version.

To manage the GlobalProtect version deployed to your users and information regarding update cadence of the GlobalProtect hosted agent, please review the following documentation -
Manage the GlobalProtect Agent

For GlobalProtect 4.1.9 release notes -
GlobalProtect App 4.1 Release Notes
Posted on Feb 14, 18:23 UTC
Past Incidents
Feb 17, 2019
Completed - The scheduled maintenance has been completed.
Feb 17, 09:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 08:00 UTC
Scheduled - We have a planned service maintenance for Traps management service in all regions scheduled for Feb 17th, 2019 from 08:00 UTC to 09:00 UTC. We expect up to 10 minutes in which customers will not have access to the Traps management service, but otherwise the service is expected to behave normally during this period.
Feb 13, 18:00 UTC
Feb 16, 2019

No incidents reported.

Feb 15, 2019

No incidents reported.

Feb 14, 2019

No incidents reported.

Feb 13, 2019

No incidents reported.

Feb 11, 2019

No incidents reported.

Feb 10, 2019
Completed - The scheduled maintenance has been completed.
Feb 10, 16:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 10, 14:30 UTC
Scheduled - We have a planned service maintenance for Traps management service in all regions scheduled for Feb 10th 2019 from 14:30 UTC to 16:30 UTC. The service is expected to behave normally during this period.
Feb 10, 14:16 UTC
Feb 9, 2019
Resolved - This incident has been resolved.
Feb 9, 15:00 UTC
Update - We are continuing to work on a fix for this issue.
Feb 9, 10:49 UTC
Update - We are currently experiencing issues with Traps Management Service reporting capability in Americas . We are actively working on this and will post updates on the status. However, if you experience unusual activity related to this, please contact our Support at https://www.paloaltonetworks.com/company/contact-support.
Feb 9, 10:48 UTC
Identified - We are currently experiencing issues with Traps Management Service reporting capability in Americas and Europe. We are actively working on this and will post updates on the status. However, if you experience unusual activity related to this, please contact our Support at https://www.paloaltonetworks.com/company/contact-support.
Feb 6, 09:26 UTC
Feb 8, 2019
Resolved - We failed over to backup data center and the issue is clear
Feb 8, 17:56 UTC
Monitoring - Backend storage is recovering, custom impact should be gone.
Feb 8, 17:33 UTC
Investigating - Dear valued Palo Alto Networks customers,

Our WildFire technical teams are investigating an issue with WildFire Cloud backend storage that is affecting customers connected to WildFire Global Cloud. Our technical team is working to restore this service as soon as possible and we thank you for your patience.

Should you have any questions or continue to experience service disruptions, please don’t hesitate to reach out to your support provider or Palo Alto Networks Customer Support at https://support.paloaltonetworks.com.

Thank you,
The Palo Alto Networks Support Team
Feb 8, 17:22 UTC
Feb 5, 2019
Completed - The scheduled maintenance has been completed.
Feb 5, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 10:00 UTC
Scheduled - We have a planned service maintenance for Traps management service in all regions scheduled for Feb 5 2019 from10:00 UTC to 12:00 UTC. The service is expected to behave normally during this period.
Feb 5, 09:53 UTC
Feb 4, 2019
Completed - The scheduled maintenance has been completed.
Feb 4, 11:28 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 4, 10:00 UTC
Scheduled - We have planned small service maintenance for Magnifier in Europe region scheduled for the 4th of February 10:00 UTC until 4th of February 12:00 UTC
Feb 4, 09:11 UTC
Completed - The scheduled maintenance has been completed.
Feb 4, 00:00 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Feb 2, 20:06 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 1, 00:00 UTC
Scheduled - We have a planned service maintenance for GlobalProtect Cloud Service in all regions scheduled for February 1st, 2019 from 00:00 UTC to February 4th, 2019 00:00 UTC. The service is expected to behave normally during this period.

For GlobalProtect Cloud Service release notes -
GlobalProtect-Cloud-Service-1-3-Release-Preview
Jan 25, 00:00 UTC
Feb 3, 2019
Completed - The scheduled maintenance has been completed.
Feb 3, 19:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 3, 09:00 UTC
Scheduled - We have a planned service maintenance for Traps management service in all regions scheduled on Feb, 3, 2019 from 09:00 AM UTC to 7:00 PM UTC. The service is expected to behave normally during this period.
Jan 31, 09:45 UTC
Completed - The scheduled maintenance has been completed.
Feb 3, 18:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 3, 06:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jan 31, 19:59 UTC
Scheduled - We have a planned service maintenance for Magnifier in all regions scheduled for the 3rd of February 06:00 UTC until 3rd of February 18:00 UTC
Jan 31, 15:05 UTC