All Systems Operational

About This Site

This page provides status information on Palo Alto Networks Cloud Services.

GlobalProtect Cloud Service Operational
90 days ago
100.0 % uptime
Today
N. Virginia   Operational
90 days ago
100.0 % uptime
Today
Ohio   Operational
90 days ago
100.0 % uptime
Today
N. California   Operational
90 days ago
100.0 % uptime
Today
Oregon   Operational
90 days ago
100.0 % uptime
Today
Montreal   Operational
90 days ago
100.0 % uptime
Today
Mumbai   Operational
90 days ago
100.0 % uptime
Today
Seoul   Operational
90 days ago
100.0 % uptime
Today
Singapore   Operational
90 days ago
100.0 % uptime
Today
Sydney   Operational
90 days ago
100.0 % uptime
Today
Tokyo   Operational
90 days ago
100.0 % uptime
Today
Frankfurt   Operational
90 days ago
100.0 % uptime
Today
Ireland   Operational
90 days ago
100.0 % uptime
Today
London   Operational
90 days ago
100.0 % uptime
Today
Sao Paulo   Operational
90 days ago
100.0 % uptime
Today
Logging Service Operational
90 days ago
99.17 % uptime
Today
Americas   Operational
90 days ago
98.38 % uptime
Today
Europe   Operational
90 days ago
99.96 % uptime
Today
Traps Management Service Operational
90 days ago
100.0 % uptime
Today
N. Virginia   Operational
90 days ago
100.0 % uptime
Today
Frankfurt   Operational
90 days ago
100.0 % uptime
Today
Aperture Operational
90 days ago
99.74 % uptime
Today
N. California   ? Operational
90 days ago
99.22 % uptime
Today
Singapore   ? Operational
90 days ago
100.0 % uptime
Today
Frankfurt   ? Operational
90 days ago
100.0 % uptime
Today
Cloud Services Portal   ? Operational
90 days ago
99.81 % uptime
Today
Magnifier Operational
90 days ago
99.91 % uptime
Today
Americas   Operational
90 days ago
99.82 % uptime
Today
Europe   Operational
90 days ago
100.0 % uptime
Today
WildFire Operational
90 days ago
100.0 % uptime
Today
WildFire Global Cloud   ? Operational
90 days ago
100.0 % uptime
Today
WildFire Europe Cloud   Operational
90 days ago
100.0 % uptime
Today
WildFire Singapore Cloud   Operational
90 days ago
100.0 % uptime
Today
WildFire Japan Cloud   Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
We have a planned service maintenance for Traps management service in Americas and Europe regions scheduled for Jan 20, 2019 from 1 PM UTC to 3 PM UTC. We expect up to 10 minutes in which customers will not have access to the Traps management service, but otherwise the service is expected to behave normally during this period.
Posted on Jan 17, 13:00 UTC
Past Incidents
Jan 20, 2019
Resolved - We have now resolved the issue where Logging Service's ingestor was causing increased delays.
Jan 20, 03:13 UTC
Update - Logging Service in the Americas region has been experiencing log ingestion related issues for some customers. During this time, customers can view historical logs. However, there will be a delay before recent logs can be viewed or ingested in the following services:

Traps: log viewing in Traps management service

Panorama: log viewing for GlobalProtect cloud service, and next-generation firewalls
Jan 18, 01:23 UTC
Identified - We are currently experiencing Intermittent ingestion Issue with Logging Service in the Americas. We are actively working on this and will post updates on the status.
Jan 16, 22:39 UTC
Jan 19, 2019

No incidents reported.

Jan 17, 2019
Completed - The scheduled maintenance has been completed.
Jan 17, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 07:00 UTC
Scheduled - We have planned service maintenance for Magnifier in all regions scheduled for the 17th of January 7:00 UTC until 17th of January 19:00 UTC
Jan 16, 19:24 UTC
Jan 16, 2019
Completed - The scheduled maintenance has been completed.
Jan 16, 08:00 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
The upgrade maintenance window has been extended until the 16th of January at 8:00am UTC
Jan 15, 18:25 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 08:01 UTC
Scheduled - We have planned service maintenance for Magnifier in all regions scheduled for the 15th of January 8:00 UTC until 15th of January 20:00 UTC
Jan 10, 08:49 UTC
Jan 14, 2019
Completed - The scheduled maintenance has been completed.
Jan 14, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 14:00 UTC
Scheduled - We have a planned service maintenance for Traps management service in all regions scheduled for Jan 14th 2019 from 14:00 UTC to 16:00 UTC. The service is expected to behave normally during this period.
Jan 13, 16:30 UTC
Jan 13, 2019
Resolved - We have now resolved the issue with Logging Service in the Americas and Cloud Services Portal
Jan 13, 21:29 UTC
Monitoring - The issue was resolved as of 16:00 UTC. We are currently monitoring Logging Service and Cloud Services Portal and will continue to post updates on the status.
Jan 13, 17:47 UTC
Identified - Issue identified and we are actively working on fixing the issue.
Jan 13, 06:37 UTC
Investigating - We are currently experiencing Intermittent Issue with Logging Service in the Americas and Cloud Services Portal. We are actively working on this and will post updates on the status
Jan 13, 04:36 UTC
Jan 12, 2019
Resolved - The issue is now resolved. The service is operating normally in the London eu-west-2 region.
Jan 12, 03:56 UTC
Identified - We are currently experiencing issues with GlobalProtect Cloud Service for the London eu-west-2 region. We are actively working on this and will post updates on the status. However, if you experience unusual activity related to this, please contact our Support at https://www.paloaltonetworks.com/company/contact-support.
Jan 12, 02:29 UTC
Jan 11, 2019
Completed - The scheduled maintenance has been completed.
Jan 11, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 22:00 UTC
Scheduled - We have a planned service maintenance for Cloud Services Portal scheduled for January 11, 2019 from 22:00 UTC to 23:00 UTC. The service is expected to behave normally during this period.
Jan 11, 21:02 UTC
Jan 10, 2019

No incidents reported.

Jan 9, 2019
Completed - The scheduled maintenance has been completed.
Jan 9, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 18:00 UTC
Scheduled - We have planned service maintenance for Logging Service in Americas scheduled for January 9, 2019, from 18:00 UTC to 22:00 UTC. The service is expected to behave normally during this period.
Jan 9, 18:00 UTC
Jan 8, 2019
Completed - The scheduled maintenance has been completed.
Jan 8, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 18:01 UTC
Scheduled - We have planned service maintenance for Logging Service in Europe scheduled for January 8, 2019, from 18:00 UTC to 22:00 UTC. The service is expected to behave normally during this period.
Jan 8, 00:57 UTC
Completed - The scheduled maintenance has been complete
Jan 8, 15:55 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 14:00 UTC
Scheduled - We have an upgrade planned for Traps Management Service scheduled on 8th of Jan 2019 from 14:00 UTC to 16:00 UTC. The service is expected to behave normally during this period.
Jan 6, 16:19 UTC
Jan 7, 2019

No incidents reported.

Jan 6, 2019
Completed - The scheduled maintenance has been completed.
Jan 6, 15:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 6, 09:00 UTC
Scheduled - We have a planned service maintenance for Traps management service in all regions scheduled for Jan 06 2019 from 09:00 to 15:00. The service is expected to behave normally during this period.
Jan 3, 14:08 UTC