Logging Service Incident in Americas
Update - Since October, 12th 2018 Logging Service in the Americas region has been experiencing intermittent log ingestion outages for a small number of customers. During the outage windows affected customers can access historical logs, and the service continues to collect and cache new information, but there will be a delay in its availability.

Affected Services

Logging Service: Log Ingestion
Traps: Log viewing in Traps management service
Panorama: Log viewing for GlobalProtect cloud service, and next-generation firewalls

Mitigation Efforts

Restoring all services to 100% is our top priority. To speed resolution, we have paused ingestion of new logs into the Logging Service for approximately six hours. During this time customers will not experience data loss, as it continues to be collected and cached. After the service resumes customers may see a delay in viewing their latest data as the system returns to normal operations.

Root Cause

We are actively investigation root cause and will provide a full update when more details are available.
Oct 18, 22:18 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 17, 04:39 UTC
Identified - We are currently experiencing ingestion outage with Logging Service in Americas. We are actively working on this and will post updates on the status.
Oct 16, 22:28 UTC

About This Site

This page provides status information on Palo Alto Networks Cloud Services.

Uptime over the past 90 days. View historical uptime.
GlobalProtect Cloud Service Operational
90 days ago
100.0 % uptime
Today
N. Virginia   Operational
90 days ago
100.0 % uptime
Today
Ohio   Operational
90 days ago
100.0 % uptime
Today
N. California   Operational
90 days ago
100.0 % uptime
Today
Oregon   Operational
90 days ago
100.0 % uptime
Today
Montreal   Operational
90 days ago
100.0 % uptime
Today
Mumbai   Operational
90 days ago
100.0 % uptime
Today
Seoul   Operational
90 days ago
100.0 % uptime
Today
Singapore   Operational
90 days ago
100.0 % uptime
Today
Sydney   Operational
90 days ago
100.0 % uptime
Today
Tokyo   Operational
90 days ago
100.0 % uptime
Today
Frankfurt   Operational
90 days ago
100.0 % uptime
Today
Ireland   Operational
90 days ago
100.0 % uptime
Today
London   Operational
90 days ago
100.0 % uptime
Today
Sao Paulo   Operational
90 days ago
100.0 % uptime
Today
Logging Service Partial Outage
90 days ago
99.09 % uptime
Today
Americas   Partial Outage
90 days ago
98.22 % uptime
Today
Europe   Operational
90 days ago
99.96 % uptime
Today
Traps Management Service Operational
90 days ago
99.99 % uptime
Today
N. Virginia   Operational
90 days ago
99.99 % uptime
Today
Frankfurt   Operational
90 days ago
100.0 % uptime
Today
Aperture Operational
90 days ago
99.91 % uptime
Today
N. California   ? Operational
90 days ago
99.73 % uptime
Today
Singapore   ? Operational
90 days ago
100.0 % uptime
Today
Frankfurt   ? Operational
90 days ago
100.0 % uptime
Today
Cloud Services Portal   ? Operational
90 days ago
99.94 % uptime
Today
Magnifier Operational
90 days ago
100.0 % uptime
Today
Americas   Operational
90 days ago
100.0 % uptime
Today
Europe   Operational
90 days ago
100.0 % uptime
Today
Wildfire Operational
90 days ago
100.0 % uptime
Today
Wildfire Global Cloud   ? Operational
90 days ago
100.0 % uptime
Today
Wildfire Europe Cloud   Operational
90 days ago
100.0 % uptime
Today
Wildfire Singapore Cloud   Operational
90 days ago
100.0 % uptime
Today
Wildfire Japan Cloud   Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Magnifier Maintnance Oct 22, 09:00-21:00 UTC
We have a planned service maintenance for Magnifier in all regions scheduled for October 22nd, 2018 from 09:00 UTC to 21:00 UTC.
Posted on Oct 14, 11:46 UTC
Past Incidents
Oct 19, 2018
Traps management service Incident in Americas
Resolved - We have experienced issues with Traps management service in Americas on October 19, 2018 from 3:45AM UTC to 12:35PM UTC. During this time Traps agents connecting to Traps management service in Americas experienced connectivity issues . We have identified that RDS (database component) was causing Traps agents requests to timeout. We have now resolved the issue where agents experienced connectivity issues to Traps management service in Americas.
Oct 19, 13:05 UTC
Oct 16, 2018
Traps Management Service Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Oct 16, 14:25 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 14:10 UTC
Scheduled - We have a planned service maintenance for Traps management service in all regions scheduled for October 16, 2018 from 14:10 UTC to 14:25 UTC. The service is expected to behave normally during this period.
Oct 16, 14:04 UTC
Oct 15, 2018
WildFire Japan Cloud - Important service notification
Resolved - Did not see the issue any more. It is resolved.
Oct 15, 17:12 UTC
Monitoring - We will keep monitoring it for a while and keep the status updated.
Oct 15, 17:05 UTC
Identified - We found it related to one of the backend server issue, restarted the service and it is back to normal.
Oct 15, 17:05 UTC
Update - We are continuing to investigate this issue.
Oct 15, 17:03 UTC
Investigating - Dear valued Palo Alto Networks customers,

Our WildFire technical teams are investigating an issue with WildFire Cloud PanOS that is affecting customers connected to WildFire Japan Cloud. Our technical team is working to restore this service as soon as possible and we thank you for your patience.

Should you have any questions or continue to experience service disruptions, please don’t hesitate to reach out to your support provider or Palo Alto Networks Customer Support at https://support.paloaltonetworks.com.

Thank you,
The Palo Alto Networks Support Team
Oct 15, 15:16 UTC
Oct 14, 2018
Traps Management Service Scheduled Maintenance
Resolved - Planned maintenance activity for Traps management service in Americas and Europe is now complete. The service is running normally.
Oct 14, 17:18 UTC
Monitoring - Maintenance for Traps management service in Americas and Europe is currently in progress. The service is expected to behave normally during this period.
Oct 14, 16:53 UTC
Investigating - We have a planned service maintenance for Traps management service in all regions scheduled for October 14, 2018 from 16:50 UTC to 17:00 UTC. The service is expected to behave normally during this period.
Oct 14, 16:50 UTC
Oct 13, 2018
Logging Service Incident in All Regions
Resolved - We have resolved the issue where we observed errors during ingestion. We are currently monitoring Logging Service and will continue to post updates on the status.
Oct 13, 09:35 UTC
Update - Logging Service is currently experiencing an ingestion outage in Americas. The Europe region is still in a degraded state. We are actively working on this and will post updates on the status.
Oct 12, 20:22 UTC
Update - We have identified that the log receptor was causing an issue. We are actively working on fixing the issue.
Oct 12, 00:35 UTC
Identified - The issue has been identified and a fix is being implemented.
Oct 9, 17:55 UTC
Investigating - We are currently experiencing issues with Logging Service in all regions. We are actively working on this and will post updates on the status.
Oct 8, 17:00 UTC
Oct 11, 2018

No incidents reported.

Oct 10, 2018

No incidents reported.

Oct 8, 2018
Traps Management Service Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Oct 8, 15:17 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 14:53 UTC
Scheduled - We have a planned service maintenance for Traps management service in US for October 8, 2018 from 2:50 PM UTC to 3:15 PM UTC. The service is expected to behave normally during this period.
Oct 8, 14:51 UTC
Traps Management Service Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Oct 8, 14:35 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 14:25 UTC
Scheduled - We have a planned service maintenance for Traps management service in US for October 8, 2018 from 2:25 PM UTC to 2:35 PM UTC. The service is expected to behave normally during this period.
Oct 8, 14:11 UTC
Traps Management Service Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Oct 8, 14:25 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 14:15 UTC
Scheduled - We have a planned service maintenance for Traps management service in Europe scheduled for October 8, 2018 from 14:15 UTC to 14:25 UTC. The service is will be down during this period.
Oct 8, 14:10 UTC
Intermittent Issue with Traps Management Service
Resolved - Traps Management service in Europe has experienced an outage on October 8, 2018 between 4.15 AM UTC to 8.55 AM UTC. We have identified that a faulty DNS server caused the outage, and have resolved the issue.
Oct 8, 08:55 UTC
Oct 7, 2018

No incidents reported.

Oct 6, 2018

No incidents reported.

Oct 5, 2018
Cloud Services Portal Maintenance
Completed - The scheduled maintenance has been completed.
Oct 5, 18:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 17:30 UTC
Scheduled - We have a planned service maintenance for Cloud Services Portal scheduled for October 05, 2018 from 17:30 UTC to 18:30 UTC. The service is expected to behave normally during this period.
Oct 5, 17:07 UTC
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