Palo Alto Networks Cloud Services
Prisma SaaS - Google & Gmail App Install Issue
Investigating - Prisma SaaS technical team has identified that we are experiencing service issues related with adding a new Google Drive and Gmail app in our product portal. This is due to a change in Google Marketplace. We are actively working to get those addressed and find an interim solution.
Aug 22, 21:40 UTC
Prisma SaaS integration with Facebook Workplace (Beta)
Identified - The Prisma SaaS integration with Facebook Workplace (Beta) is undergoing a maintenance upgrade and is not operational. We are working with Facebook to resolve the issue so that you can use this integration without disruption. There is no action for you at this time, and we thank you for your patience.
Aug 17, 00:35 UTC
Prisma SaaS - Office 365 Scan Performance
Identified - We're experiencing a high volume of API requests for Office 365 and are temporarily controlling the rate of requests. We understand that this impacts the scanning performance time for the Office 365 app and are actively working with Microsoft to resolve the issue.
Aug 17, 00:34 UTC

About This Site

This page provides status information on Palo Alto Networks Cloud Services.

Uptime over the past 90 days. View historical uptime.
AutoFocus Operational
Cortex Data Lake Operational
Americas Operational
Europe Operational
Cortex XDR - Analytics Operational
Americas Operational
Europe Operational
Cortex XDR - Investigation and Response Operational
Americas Operational
Europe Operational
DNS Security Operational
Hub ? Operational
PAN-DB Cloud Operational
Prisma Access Operational
Americas-Argentina Operational
Americas-Bolivia Operational
Americas-Brazil Central Operational
Americas-Brazil East Operational
Americas-Brazil South Operational
Americas-Canada Central Operational
Americas-Canada East Operational
Americas-Canada West Operational
Americas-Chile Operational
Americas-Colombia Operational
Americas-Costa Rica Operational
Americas-Ecuador Operational
Americas-Mexico Central Operational
Americas-Mexico West Operational
Americas-Panama Operational
Americas-Paraguay Operational
Americas-Peru Operational
Americas-US Central Operational
Americas-US East Operational
Americas-US Northeast Operational
Americas-US Northwest Operational
Americas-US South Operational
Americas-US Southeast Operational
Americas-US Southwest Operational
Americas-US West Operational
Americas-Venezuela Operational
APAC-Australia East Operational
APAC-Australia South Operational
APAC-Australia Southeast Operational
APAC-Bangladesh Operational
APAC-Cambodia Operational
APAC-Hong Kong Operational
APAC-India North Operational
APAC-India South Operational
APAC-India West Operational
APAC-Indonesia Operational
APAC-Japan Central Operational
APAC-Japan South Operational
APAC-Malaysia Operational
APAC-Myanmar Operational
APAC-New Zealand Operational
APAC-Pakistan South Operational
APAC-Pakistan West Operational
APAC-Papua New Guinea Operational
APAC-Philippines Operational
APAC-Singapore Operational
APAC-South Korea Operational
APAC-Taiwan Operational
APAC-Thailand Operational
APAC-Vietnam Operational
EMEA-Andorra Operational
EMEA-Austria Operational
EMEA-Belarus Operational
EMEA-Belgium Operational
EMEA-Bulgaria Operational
EMEA-Croatia Operational
EMEA-Czech Republic Operational
EMEA-Denmark Operational
EMEA-Finland Operational
EMEA-France North Operational
EMEA-France South Operational
EMEA-Germany Central Operational
EMEA-Germany North Operational
EMEA-Germany South Operational
EMEA-Greece Operational
EMEA-Hungary Operational
EMEA-Ireland Operational
EMEA-Italy Operational
EMEA-Liechtenstein Operational
EMEA-Lithuania Operational
EMEA-Luxembourg Operational
EMEA-Moldova Operational
EMEA-Monaco Operational
EMEA-Netherlands Central Operational
EMEA-Netherlands South Operational
EMEA-Norway Operational
EMEA-Poland Operational
EMEA-Portugal Operational
EMEA-Romania Operational
EMEA-Russia Central Operational
EMEA-Russia Northwest Operational
EMEA-Slovakia Operational
EMEA-Slovenia Operational
EMEA-Spain Central Operational
EMEA-Spain East Operational
EMEA-Sweden Operational
EMEA-Switzerland Operational
EMEA-UK Operational
EMEA-Ukraine Operational
EMEA-Uzbekistan Operational
EMEA-Kenya Operational
EMEA-Nigeria Operational
EMEA-South Africa Central Operational
EMEA-South Africa West Operational
EMEA-Egypt Operational
EMEA-Israel Operational
EMEA-Jordan Operational
EMEA-Kuwait Operational
EMEA-Saudi Arabia Operational
EMEA-Turkey Operational
EMEA-United Arab Emirates Operational
Americas-Brazil South (Location on-boarded prior to version 1.4) Operational
Americas-Canada East (Location on-boarded prior to version 1.4) Operational
Americas-US Central (Location on-boarded prior to version 1.4) Operational
Americas-US East (Location on-boarded prior to version 1.4) Operational
Americas-US Northwest (Location on-boarded prior to version 1.4) Operational
Americas-US West (Location on-boarded prior to version 1.4) Operational
APAC-Australia Southeast (Location on-boarded prior to version 1.4) Operational
APAC-India West (Location on-boarded prior to version 1.4) Operational
APAC-Japan Central (Location on-boarded prior to version 1.4) Operational
APAC-Singapore (Location on-boarded prior to version 1.4) Operational
APAC-South Korea (Location on-boarded prior to version 1.4) Operational
EMEA-France North (Location on-boarded prior to version 1.4) Operational
EMEA-Germany Central (Location on-boarded prior to version 1.4) Operational
EMEA-Ireland (Location on-boarded prior to version 1.4) Operational
EMEA-UK (Location on-boarded prior to version 1.4) Operational
Prisma Cloud Operational
90 days ago
99.99 % uptime
Today
Americas - app.prismacloud.io Operational
90 days ago
99.98 % uptime
Today
Americas - app2.prismacloud.io Operational
90 days ago
99.99 % uptime
Today
Americas - app3.prismacloud.io Operational
90 days ago
100.0 % uptime
Today
Americas - app4.prismacloud.io Operational
90 days ago
100.0 % uptime
Today
Americas - app.gov.prismacloud.io Operational
90 days ago
100.0 % uptime
Today
Asia Pacific - app.anz.prismacloud.io Operational
90 days ago
100.0 % uptime
Today
Europe - app.eu.prismacloud.io Operational
90 days ago
100.0 % uptime
Today
Europe - app2.eu.prismacloud.io Operational
90 days ago
100.0 % uptime
Today
Prisma SaaS ? Operational
N. California ? Operational
Singapore ? Operational
Frankfurt ? Operational
Traps Management Service Operational
N. Virginia Operational
Frankfurt Operational
WildFire Operational
WildFire Global Cloud ? Operational
WildFire Europe Cloud Operational
WildFire Singapore Cloud Operational
WildFire Japan Cloud Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage

No incidents or maintenance related to this downtime.

Past Incidents
Aug 26, 2019

No incidents reported today.

Aug 25, 2019

No incidents reported.

Aug 24, 2019

No incidents reported.

Aug 23, 2019
WildFire Issue
Resolved - This incident has been resolved.
Aug 23, 09:36 UTC
Investigating - WildFire is currently experiencing an issue in Japan Cloud. We are actively working on this issue and will provide another update by Aug 23 09:00:00 UTC 2019 with further details.

Customer Impact: Service is not accessible

Workaround: N/A
Aug 23, 06:01 UTC
Aug 22, 2019
Prisma Access hosted GlobalProtect Agent Update
Completed - The scheduled maintenance has been completed.
Aug 22, 23:05 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 22, 23:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Aug 20, 20:50 UTC
Scheduled - Prisma Access will update the GlobalProtect Agent from version 5.0.3 to 5.0.4 on August 22, 2019 at 23:00 UTC. This does not necessarily mean there will be any automatic change for GlobalProtect users' agent version.

To manage the GlobalProtect version deployed to your users and information regarding update cadence of the GlobalProtect hosted agent, please review the following documentation -
Manage the GlobalProtect Agent

For GlobalProtect 5.0.4 release notes -
GlobalProtect App 5.0 Release Notes
Aug 20, 20:13 UTC
Cortex Data Lake Issue
Resolved - This incident has been resolved.
Aug 22, 10:20 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 22, 10:11 UTC
Update - We are continuing to investigate this issue.
Aug 22, 10:10 UTC
Investigating - Cortex Data Lake is currently experiencing an issue. We are actively working on this issue and will provide another update by 11:00 UTC with further details.
Aug 22, 10:07 UTC
Aug 21, 2019

No incidents reported.

Aug 20, 2019

No incidents reported.

Aug 19, 2019
Prisma SaaS Office365 Install issue
Resolved - A fix has been implemented and this incident is now resolved.
Aug 19, 19:32 UTC
Identified - Prisma SaaS technical team has identified that we are experiencing service issues related with adding a new Office365 app in our product portal. We are actively working to get those addressed. Addition of a new Office365 app within the Prisma SaaS product is currently impacted. Our teams are working to restore this service as soon as possible and we thank you for your patience. Should you have any questions or continue to experience service disruptions, please don’t hesitate to reach out to your support provider or Palo Alto Networks Customer Support at https://support.paloaltonetworks.com.

Thank you,
The Palo Alto Networks Support Team
Aug 13, 20:37 UTC
Aug 18, 2019
AutoFocus and Minemeld Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Aug 18, 20:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 18, 18:30 UTC
Scheduled - Please be advised that Palo Alto Networks has scheduled maintenance on the back-end infrastructure of several cloud services.

The maintenance window is scheduled 11:30 AM – 01:30 PM PST Sunday, August 18, 2019.

During this time customers will experience the following:

AutoFocus
Access to AutoFocus application and its API services will be impacted during this outage. Once maintenance is complete, access to the application and it's API services will be automatically restored.

MineMeld
Access to the MineMeld user interface will be impacted during this outage. Once maintenance is complete, access to the user interface will be automatically restored. The MineMeld API services should not be impacted as part of this outage.
Aug 17, 02:45 UTC
Hub Issue
Resolved - This incident has been resolved.
Aug 18, 15:05 UTC
Identified - The issue has been identified and a fix is being implemented.
Aug 18, 10:59 UTC
Investigating - Hub is currently experiencing an issue in all regions. We are actively working on this issue and will provide another update by 11:15 UTC with further details.

Customer Impact: login to some of the entitlements of hub fail
Aug 18, 09:15 UTC
Wildfire Unplanned Issue
Resolved - WildFire service was affected by INAP datacenter outage between
7:00 and 13:00 August 18 UTC.
Aug 18, 07:00 UTC
Aug 16, 2019

No incidents reported.

Aug 15, 2019
WildFire Issue
Resolved - This incident has been resolved.
Aug 15, 02:27 UTC
Update - We are continuing to monitor for any further issues. Next update will be Wed Aug 15 02:00:00 UTC 2019
Aug 14, 22:46 UTC
Monitoring - The issue has been identified and a fix is being implemented.
Aug 14, 16:59 UTC
Investigating - WildFire is currently experiencing an issue in US region. We are actively working on this issue and will provide another update by Aug 14 17:00:00 UTC 2019 with further details.

Customer Impact: The processing of samples is delayed

Workaround: N/A
Aug 14, 13:03 UTC
Aug 14, 2019
Cortex Data Lake Issue
Resolved - This incident has been resolved.
Aug 14, 21:38 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 14, 19:01 UTC
Identified - Cortex Data Lake is currently experiencing an issue in Europe. We are actively working on this issue and will provide another update by 19:00 UTC with further details.

Customer Impact: Ingestion delayed in Europe, query for existing logs is working.

Workaround: "N/A"
Aug 14, 11:01 UTC
Prisma SaaS License Issue
Resolved - This incident has been resolved
Aug 14, 14:26 UTC
Monitoring - A fix has been implemented and we are monitoring the results
Aug 14, 06:04 UTC
Identified - Prisma SaaS technical team has identified that we are experiencing service issues related with Licensing. We are actively working to get those addressed. License related functionalities within the Prisma SaaS product are currently impacted. This does not impact any scan related functions. Our teams are working to restore this service as soon as possible and we thank you for your patience. Should you have any questions or continue to experience service disruptions, please don’t hesitate to reach out to your support provider or Palo Alto Networks Customer Support at https://support.paloaltonetworks.com.

Thank you,
The Palo Alto Networks Support Team
Aug 13, 20:34 UTC
Aug 12, 2019
Cortex Data Lake Issue (Europe)
Resolved - This incident has been resolved.
Aug 12, 13:52 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 12, 02:06 UTC
Update - Cortex Data Lake is currently experiencing an issue. We continue to work on this issue and will provide another update by 02:30 UTC with further details.

Customer Impact: Some Europe customers will experience delays in logs ingestion to Cortex DataLake.
Aug 11, 22:40 UTC
Identified - We have identified the issue and are actively working on a fix. We will provide another update by 23:00 UTC with further details.

Customer Impact: Some Europe customers will experience delays in logs ingestion to Cortex DataLake.
Aug 11, 19:06 UTC
Investigating - Cortex Data Lake is currently experiencing an issue. We are actively working on this issue and will provide another update by 21:30 UTC with further details.

Customer Impact: Some Europe customers will experience delays in logs ingestion to Cortex DataLake.
Aug 11, 17:32 UTC
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