Monitoring - A fix has been implemented and we are monitoring the results.
May 26, 2023 - 09:07 UTC
May 26, 2023 - 09:07 UTC
Update - We are continuing to work on a fix for this issue. The next update will be available on May 26th at 9 AM UTC.
May 26, 2023 - 06:03 UTC
May 26, 2023 - 06:03 UTC
Update - We are still in the process of rolling-out the fix. The next update will be available by 6 AM UTC on May 26th.
May 26, 2023 - 03:01 UTC
May 26, 2023 - 03:01 UTC
Identified - The issue has been identified and the fix being rolled out. The next update will be provided by May 26th 3 AM UTC
May 26, 2023 - 00:08 UTC
May 26, 2023 - 00:08 UTC
Update - The team is continuing to investigate the issue. The next update will be provided by May 25th 23:00 UTC
May 25, 2023 - 20:48 UTC
May 25, 2023 - 20:48 UTC
Investigating - We are investigating an issue with Prisma Access instances not downloading the latest Anti-Virus and/or Wildfire packages. The instances may also have CDL connectivity issues. The impacted instances are limited to a very small set of customers. The engineering team is actively working on fix.
Please reach out to the support team if you have any questions. The next update will be provided by May 25th 20:00 UTC
May 25, 2023 - 17:59 UTC
Please reach out to the support team if you have any questions. The next update will be provided by May 25th 20:00 UTC
May 25, 2023 - 17:59 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 27, 2023 - 00:10 UTC
Apr 27, 2023 - 00:10 UTC
Update - The cloud provider is continuing to experience zonal issues. The Prisma Access Engineering team however has mitigated traffic issues for Remote Networks and Service Connection Site-to-Site VPN traffic and internet egress traffic.
If you continue to experience connectivity, access and egress issues for gateways, please try to re-connect and/or switch to a near-by PA location
Apr 26, 2023 - 23:06 UTC
If you continue to experience connectivity, access and egress issues for gateways, please try to re-connect and/or switch to a near-by PA location
Apr 26, 2023 - 23:06 UTC
Update - The cloud provider is continuing to work towards restoring the services. At this time, we continue recommending connecting to a region other than France South to alleviate the impact.
The next update will be shared by April 27, 00:00 UTC
Apr 26, 2023 - 20:15 UTC
The next update will be shared by April 27, 00:00 UTC
Apr 26, 2023 - 20:15 UTC
Identified - Our cloud provider is experiencing an extended outage impacting services in the France region.
The workaround for Mobile users is to connect to the other region other than the France-South.
We apologize for the inconvenience and we appreciate your patience as we work towards resolving the issue.
The next update will be shared by April 26th, 13:00 UTC
Apr 26, 2023 - 10:02 UTC
The workaround for Mobile users is to connect to the other region other than the France-South.
We apologize for the inconvenience and we appreciate your patience as we work towards resolving the issue.
The next update will be shared by April 26th, 13:00 UTC
Apr 26, 2023 - 10:02 UTC
Update - We are continuing to monitor for any further issues.
Apr 26, 2023 - 20:19 UTC
Apr 26, 2023 - 20:19 UTC
Monitoring - The issue has been addressed for most of the use cases. If you continue to have issues accessing chatgpt, please open a support ticket for further assistance.
Apr 10, 2023 - 17:06 UTC
Apr 10, 2023 - 17:06 UTC
Identified - We are continuing to work with OpenAI to address this issue. Please continue to use the recommended work arounds of traffic steering and split tunnel while we continue working with OpenAI to allow-list the Prisma Access IPs
Mar 02, 2023 - 19:08 UTC
Mar 02, 2023 - 19:08 UTC
Update - We are continuing to investigate this issue.
Jan 27, 2023 - 18:49 UTC
Jan 27, 2023 - 18:49 UTC
Investigating - Some users may see Access Denied when attempting to access https://chat.openai.com with Cloudflare Error code 1020, we are working with OpenAI to address this issue with affected IPs.
In order to unblock users affected by this issue, the below workarounds are applicable:
Split tunnel Traffic: https://docs.paloaltonetworks.com/globalprotect/9-1/globalprotect-admin/globalprotect-gateways/split-tunnel-traffic-on-globalprotect-gateways
Traffic steering: https://docs.paloaltonetworks.com/prisma/prisma-access/prisma-access-panorama-admin/prisma-access-advanced-deployments/service-connection-advanced-deployments/use-traffic-forwarding-rules-with-service-connections/traffic-steering
Add security policy for QUIC application:
https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA14u000000samOCAQ
Jan 26, 2023 - 19:11 UTC
In order to unblock users affected by this issue, the below workarounds are applicable:
Split tunnel Traffic: https://docs.paloaltonetworks.com/globalprotect/9-1/globalprotect-admin/globalprotect-gateways/split-tunnel-traffic-on-globalprotect-gateways
Traffic steering: https://docs.paloaltonetworks.com/prisma/prisma-access/prisma-access-panorama-admin/prisma-access-advanced-deployments/service-connection-advanced-deployments/use-traffic-forwarding-rules-with-service-connections/traffic-steering
Add security policy for QUIC application:
https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA14u000000samOCAQ
Jan 26, 2023 - 19:11 UTC
Investigating - Palo Alto Networks has a new page to view Prisma Access status, https://sase.status.paloaltonetworks.com/, that replaces the https://status.paloaltonetworks.com/ page. While the historical Prisma Access related metrics within the current status page will be available until September 2023, Palo Alto Networks recommends that you start using the https://sase.status.paloaltonetworks.com/ page and Subscribe to Updates now, in order to get updates for Prisma Access specific incidents, metrics and announcements.
This SASE status page has these features:
Provides you with a 12 month outlook for upcoming Prisma Access events using either a calendar or list view.
Shows Insights and Autonomous DEM status, as well as Prisma Access status for Fedramp environments
Allows you to view the status of all of Palo Alto Networks SASE products.
In addition, incremental improvements will be made to this status page to include incidents and announcements from other SASE-related products/services.
The status, metrics, announcements and incident updates for all non-Prisma Access related features and infrastructure ( for example, Wildfire, Cortex Data Lake, Cortex XSOAR, PanDB, etc ), will continue to be hosted under https://status.paloaltonetworks.com/ . Palo Alto Networks thus recommends not unsubscribing for alerts from this page, especially if you are actively using the features described within this page.
Jan 24, 2023 - 21:28 UTC
This SASE status page has these features:
Provides you with a 12 month outlook for upcoming Prisma Access events using either a calendar or list view.
Shows Insights and Autonomous DEM status, as well as Prisma Access status for Fedramp environments
Allows you to view the status of all of Palo Alto Networks SASE products.
In addition, incremental improvements will be made to this status page to include incidents and announcements from other SASE-related products/services.
The status, metrics, announcements and incident updates for all non-Prisma Access related features and infrastructure ( for example, Wildfire, Cortex Data Lake, Cortex XSOAR, PanDB, etc ), will continue to be hosted under https://status.paloaltonetworks.com/ . Palo Alto Networks thus recommends not unsubscribing for alerts from this page, especially if you are actively using the features described within this page.
Jan 24, 2023 - 21:28 UTC
Prisma Access (Panorama Managed) Minimum 3.2 Plugin Required by February 28, 2023 EOD Pacific Time (Not applicable for FedRamp Moderate)
Subscribe
Investigating - Starting March 1, 2023, a minimum Cloud Services version of 3.2 plugin will be required to successfully commit to your Prisma Access instances. Commits from earlier versions of the plugin will not be successful.
If an upgrade of the plugin is required for your Prisma Access deployment, be sure to leverage the plugin upgrade path listed in the 3.2 Release Notes, the Changes to Default Behavior for 3.2, and the supported Panorama versions for each Cloud Services plugin version.
While a minimum version of 3.2 will be required, Palo Alto Networks strongly recommends that you upgrade to the latest plugin as soon as it is available to download. If your Prisma Access dataplane version is 10.0.8 or later, ensure the Panorama version meets the 3.2 plugin requirement before upgrading the plugin. To check your dataplane version, select Panorama > Cloud Services > Configuration > Service Setup and check the Dataplane PAN-OS Version. If your dataplane requires an upgrade, reach out to your Palo Alto Networks account representative and submit a request.
Jan 18, 2023 - 20:31 UTC
If an upgrade of the plugin is required for your Prisma Access deployment, be sure to leverage the plugin upgrade path listed in the 3.2 Release Notes, the Changes to Default Behavior for 3.2, and the supported Panorama versions for each Cloud Services plugin version.
While a minimum version of 3.2 will be required, Palo Alto Networks strongly recommends that you upgrade to the latest plugin as soon as it is available to download. If your Prisma Access dataplane version is 10.0.8 or later, ensure the Panorama version meets the 3.2 plugin requirement before upgrading the plugin. To check your dataplane version, select Panorama > Cloud Services > Configuration > Service Setup and check the Dataplane PAN-OS Version. If your dataplane requires an upgrade, reach out to your Palo Alto Networks account representative and submit a request.
Jan 18, 2023 - 20:31 UTC
About This Site
This page provides status information on Palo Alto Networks Cloud Services.
-Starting 2023, for Prisma Access updates (maintenance activities & incidents) , please visit our new status page, https://sase.status.paloaltonetworks.com/
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Operational
Cortex Gateway
Operational
Cortex XDR
Operational
Australia
Operational
Canada
Operational
Germany
Operational
India
Operational
Japan
Operational
Netherlands - Europe
Operational
Singapore
Operational
Switzerland
Operational
United Kingdom
Operational
United States - Americas
Operational
United States - Government
Operational
Cortex XSIAM
Operational
Australia
Operational
Canada
Operational
Germany
Operational
India
Operational
Japan
Operational
Netherlands - Europe
Operational
Singapore
Operational
Switzerland
Operational
United Kingdom
Operational
United States - Americas
Operational
United States - Government
Operational
Cortex XSOAR 6.x
Operational
United States - East
Operational
United States - West
Operational
Canada
Operational
Germany
Operational
United Kingdom
Operational
Australia
Operational
Cortex XSOAR 8.x
Operational
Australia
Operational
Canada
Operational
Germany
Operational
India
Operational
Japan
Operational
Netherlands - Europe
Operational
Singapore
Operational
Switzerland
Operational
United Kingdom
Operational
United States - Americas
Operational
United States - Government
Operational
Cortex XPANSE 2.x
Operational
Australia
Operational
Canada
Operational
Germany
Operational
India
Operational
Japan
Operational
Netherlands - Europe
Operational
Singapore
Operational
Switzerland
Operational
United Kingdom
Operational
United States - Americas
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Operational
Cortex Data Lake
Operational
United States - Americas
Operational
United States - Government
?
Operational
Netherlands - Europe
Operational
United Kingdom
Operational
Singapore
?
Operational
Canada
?
Operational
Japan
?
Operational
Australia
?
Operational
Germany
Operational
India
?
Operational
Switzerland
Operational
Spain
Operational
Italy
Operational
France
Operational
DLP
Operational
Prisma SaaS DLP - NAM
?
Operational
Prisma SaaS DLP - EU
Operational
Prisma SaaS DLP - APAC
Operational
Prisma Access DLP
?
Operational
Prisma Cloud DLP
?
Operational
DLP (NGFW) APAC
Operational
DLP (NGFW) EU
Operational
DLP (NGFW) NAM
Operational
Cloud Identity Engine
Operational
United States - Americas
Operational
United States - Government
Operational
Netherlands - Europe
Operational
United Kingdom
Operational
Singapore
Operational
Canada
Operational
Japan
Operational
Australia
Operational
Germany
Operational
India
Operational
Switzerland
Operational
Spain
Operational
Italy
Operational
France
Operational
Poland
Operational
Explore
?
Operational
Hub
?
Operational
IOT Security
Operational
IOT Security App (US)
Operational
IOT Security Service NGFW (US)
Operational
IoT Security Government
Operational
IoT Security (Europe)
Operational
IOT Security Singapore
Operational
IOT Security Japan
Operational
IoT Canada
Operational
PAN-DB Cloud
Operational
Prisma Access
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Operational
Americas-Argentina
Operational
Americas-Bolivia
Operational
Americas-Brazil Central
Operational
Americas-Brazil East
Operational
Americas-Brazil South
Operational
Americas-Canada Central
Operational
Americas-Canada East
Operational
Americas-Canada West
Operational
Americas-Chile
Operational
Americas-Colombia
Operational