Get webhook notifications whenever Palo Alto Networks Cloud Services creates an incident, updates an incident, resolves an incident or changes a component status.
Update - We are continuing to monitor for any further issues.
Mar 23, 2023 - 14:02 UTC
Update - Users might experience connectivity issues while accessing Azure services via Prisma Access IPs in Australia region.
Customer Impact Some of users may be experiencing issue while accessing Azure sites as Azure is incorrectly identifying few Australian IP belonging to different country. Azure acknowledged the issue and is currently working on the fix.
Workaround No at this moment on Prisma Access side. Please reachout to Azure team for the workaround or ETA.
We are in constant touch with Azure and will provide an update once Azure marks the incident as fixed on their side.
Mar 23, 2023 - 11:42 UTC
Monitoring - Prisma Access is currently experiencing an issue where few of Australia IPs are being mapped to wrong country by Azure.
Customer Impact Some of users may be experiencing issue while accessing Azure sites as Azure is incorrectly identifying few Australian IP belonging to different country.
Workaround No at this moment.
We are actively working on this issue and will provide another update by 10:00 UTC with further details.
Mar 23, 2023 - 11:42 UTC
Investigating - Prisma Access is currently experiencing an issue where few of Australia IPs are being mapped to wrong country by Azure.
Customer Impact Some of users may be experiencing issue while accessing Azure sites as Azure is incorrectly identifying few Australian IP belonging to different country.
Workaround No at this moment.
We are actively working on this issue and will provide another update by 10:00 UTC with further details.
Mar 23, 2023 - 08:35 UTC
Investigating - AutoFocus is currently experiencing an issue affecting the processing of samples. We are actively working on this issue and will provide another update by 04:00 UTC with further details.
Monitoring - The Engineering team is investigating an issue where the Cloud Managed Prisma Access Application may fail to launch. Please follow the below status page for updates about this incident:
Monitoring - The issue was identified and the fix applied. The cloud management portal is now functional. If you continue to experience issues accessing the cloud management portal, please feel free to reach out to the support team for further investigation.
Mar 17, 2023 - 16:46 UTC
Investigating - The Engineering team is investigating an issue where the Cloud Managed Prisma Access Application may fail to launch. We apologize for the inconvenience and appreciate your patience. The next update will be provided by March 17 17:00 UTC
Mar 17, 2023 - 15:19 UTC
Update - We are continuing to monitor for any further issues.
Mar 11, 2023 - 04:34 UTC
Monitoring - After reviewing internally with the teams, the below fix has been identified to address the issue:
Modify any of the following configurations and commit the changes. This will automatically clear the certificate cache.
Decryption policy Decryption profile Device Certificates - Must check Trusted Root CA to clear the cache if adding a certificate. When importing intermediate CA certificate please follow the steps in the following tech doc
If you continue to run into issues despite applying the above recommended changes, please reach out to the support team to assist further.
Mar 11, 2023 - 04:32 UTC
Update - The issue has been root caused and the SRE/Dev team are working internally to determine the steps to fix the issue. The next update will be shared by March 11, 02:00 AM UTC
Mar 10, 2023 - 22:11 UTC
Update - We are continuing to work on a fix for this issue.
Mar 10, 2023 - 19:45 UTC
Identified - The users may be presented with an expired certificate that was signed by the forward proxy for websites that use Digicert CA certs in the certificate cache.
We are continuing to investigate this issue and we will update about the next steps by March 10, 10 PM UTC
Mar 10, 2023 - 19:44 UTC
Identified - We are continuing to work with OpenAI to address this issue. Please continue to use the recommended work arounds of traffic steering and split tunnel while we continue working with OpenAI to allow-list the Prisma Access IPs
Mar 02, 2023 - 19:08 UTC
Update - We are continuing to investigate this issue.
Jan 27, 2023 - 18:49 UTC
Investigating - Some users may see Access Denied when attempting to access https://chat.openai.com with Cloudflare Error code 1020, we are working with OpenAI to address this issue with affected IPs.
Investigating - Palo Alto Networks has a new page to view Prisma Access status, https://sase.status.paloaltonetworks.com/, that replaces the https://status.paloaltonetworks.com/ page. While the historical Prisma Access related metrics within the current status page will be available until September 2023, Palo Alto Networks recommends that you start using the https://sase.status.paloaltonetworks.com/ page and Subscribe to Updates now, in order to get updates for Prisma Access specific incidents, metrics and announcements.
This SASE status page has these features:
Provides you with a 12 month outlook for upcoming Prisma Access events using either a calendar or list view. Shows Insights and Autonomous DEM status, as well as Prisma Access status for Fedramp environments Allows you to view the status of all of Palo Alto Networks SASE products.
In addition, incremental improvements will be made to this status page to include incidents and announcements from other SASE-related products/services.
The status, metrics, announcements and incident updates for all non-Prisma Access related features and infrastructure ( for example, Wildfire, Cortex Data Lake, Cortex XSOAR, PanDB, etc ), will continue to be hosted under https://status.paloaltonetworks.com/ . Palo Alto Networks thus recommends not unsubscribing for alerts from this page, especially if you are actively using the features described within this page.
Jan 24, 2023 - 21:28 UTC
Investigating - Starting March 1, 2023, a minimum Cloud Services version of 3.2 plugin will be required to successfully commit to your Prisma Access instances. Commits from earlier versions of the plugin will not be successful.
While a minimum version of 3.2 will be required, Palo Alto Networks strongly recommends that you upgrade to the latest plugin as soon as it is available to download. If your Prisma Access dataplane version is 10.0.8 or later, ensure the Panorama version meets the 3.2 plugin requirement before upgrading the plugin. To check your dataplane version, select Panorama > Cloud Services > Configuration > Service Setup and check the Dataplane PAN-OS Version. If your dataplane requires an upgrade, reach out to your Palo Alto Networks account representative and submit a request.
Jan 18, 2023 - 20:31 UTC