Palo Alto Networks Cloud Services Status

All Systems Operational

About This Site

This page provides status information on Palo Alto Networks Cloud Services.

Uptime over the past 90 days. View historical uptime.

GlobalProtect Cloud Service Operational

90 days ago

100.0 % uptime

Today

N. Virginia Operational

90 days ago

100.0 % uptime

Today

Ohio Operational

90 days ago

100.0 % uptime

Today

N. California Operational

90 days ago

100.0 % uptime

Today

Oregon Operational

90 days ago

100.0 % uptime

Today

Montreal Operational

90 days ago

100.0 % uptime

Today

Mumbai Operational

90 days ago

100.0 % uptime

Today

Seoul Operational

90 days ago

100.0 % uptime

Today

Singapore Operational

90 days ago

100.0 % uptime

Today

Sydney Operational

90 days ago

100.0 % uptime

Today

Tokyo Operational

90 days ago

100.0 % uptime

Today

Frankfurt Operational

90 days ago

100.0 % uptime

Today

Ireland Operational

90 days ago

100.0 % uptime

Today

London Operational

90 days ago

100.0 % uptime

Today

Sao Paulo Operational

90 days ago

100.0 % uptime

Today

Logging Service Operational

90 days ago

97.82 % uptime

Today

Americas Operational

90 days ago

95.71 % uptime

Today

Europe Operational

90 days ago

99.93 % uptime

Today

Traps Management Service Operational

90 days ago

100.0 % uptime

Today

N. Virginia Operational

90 days ago

100.0 % uptime

Today

Frankfurt Operational

90 days ago

100.0 % uptime

Today

Aperture Operational

90 days ago

99.75 % uptime

Today

N. California Operational

90 days ago

99.25 % uptime

Today

Singapore Operational

90 days ago

100.0 % uptime

Today

Frankfurt Operational

90 days ago

100.0 % uptime

Today

Cloud Services Portal Operational

90 days ago

99.98 % uptime

Today

Magnifier Operational

90 days ago

99.91 % uptime

Today

Americas Operational

90 days ago

99.82 % uptime

Today

Europe Operational

90 days ago

100.0 % uptime

Today

WildFire Operational

90 days ago

100.0 % uptime

Today

WildFire Global Cloud Operational

90 days ago

100.0 % uptime

Today

WildFire Europe Cloud Operational

90 days ago

100.0 % uptime

Today

WildFire Singapore Cloud Operational

90 days ago

100.0 % uptime

Today

WildFire Japan Cloud Operational

90 days ago

100.0 % uptime

Today

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 13, 2018

No incidents reported today.

Dec 12, 2018

New Version of GlobalProtect Agent Available

Completed - The scheduled maintenance has been completed.
Dec 12, 23:11 UTC

Scheduled - The GlobalProtect Cloud Service will update the GlobalProtect Agent from version 4.1.6 to 4.1.8 on December 12, 2018 at 23:00 UTC. This does not necessarily mean there will be any automatic change for GlobalProtect users' agent version.

To manage the GlobalProtect version deployed to your users and information regarding update cadence of the GlobalProtect hosted agent, please review the following documentation -
Manage the GlobalProtect Agent

For GlobalProtect 4.1.8 release notes -
GlobalProtect App 4.1 Release Notes
Dec 12, 21:54 UTC

GlobalProtect Cloud Service hosted GlobalProtect Agent Update

Completed - The scheduled maintenance has been completed.
Dec 12, 21:57 UTC

Scheduled - The GlobalProtect Cloud Service will update the GlobalProtect Agent from version 4.1.6 to 4.1.7 on December 7, 2018 at 22:00 UTC. This does not necessarily mean there will be any automatic change for GlobalProtect users' agent version.

To manage the GlobalProtect version deployed to your users and information regarding update cadence of the GlobalProtect hosted agent, please review the following documentation -
Manage the GlobalProtect Agent

For GlobalProtect 4.1.7 release notes -
GlobalProtect App 4.1.7 Release Notes
Dec 5, 22:03 UTC

Cloud Services Portal Maintenance

Completed - The scheduled maintenance has been completed.
Dec 12, 19:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 12, 18:30 UTC

Scheduled - We have a planned service maintenance for Cloud Services Portal scheduled for December 12, 2018 from 18:30 UTC to 19:30 UTC. The service is expected to behave normally during this period.
Dec 12, 18:14 UTC

Logging Service and Traps Management Service Maintenance

Completed - The scheduled maintenance has been completed.
Dec 12, 19:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 12, 17:01 UTC

Scheduled - We have a planned service maintenance for Logging Service and Traps Management Service in Europe scheduled for December 12, 2018 from 17:00 UTC to 19:00 UTC. The service is expected to behave normally during this period.
Dec 12, 16:48 UTC

Dec 11, 2018

No incidents reported.

Dec 10, 2018

Ongoing Issue with GlobalProtect Cloud Service and GlobalProtect Agent 4.1.7

Resolved - The issue is now resolved. The service is operating normally in all regions.
Dec 10, 18:44 UTC

Identified - We are currently experiencing issues with GlobalProtect Cloud Service and GlobalProtect Agent 4.1.7 for all regions and have rolled back the GlobalProtect Agent back to version 4.1.6. We are actively working on this and will post updates on the status. However, if you experience unusual activity related to this, please contact our Support at https://www.paloaltonetworks.com/company/contact-support.
Dec 10, 17:09 UTC

Dec 9, 2018

No incidents reported.

Dec 8, 2018

No incidents reported.

Dec 7, 2018

No incidents reported.

Dec 6, 2018

No incidents reported.

Dec 5, 2018

Traps Management Service Scheduled Upgrade

Completed - The scheduled maintenance has been completed.
Dec 5, 14:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 12:00 UTC

Scheduled - We have an upgrade planned for Traps Management Service scheduled on Dec 5, 2018 from 12:00 PM UTC to 2:00 PM UTC. The service is expected to behave normally during this period.
Dec 4, 13:52 UTC

Dec 4, 2018

Cloud Services Portal Maintenance

Completed - The scheduled maintenance has been completed.
Dec 4, 19:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 18:00 UTC

Scheduled - We have a planned service maintenance for Cloud Services Portal scheduled for December 04, 2018 from 18:00 UTC to 19:00 UTC. The service is expected to behave normally during this period.
Dec 4, 01:18 UTC

Dec 3, 2018

Traps Management Service Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Dec 3, 14:40 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 10:40 UTC

Scheduled - We have a planned service maintenance for Traps management service in all regions scheduled for Dec 3, 2018 from 10:40 AM UTC to 2:40 PM UTC. The service is expected to behave normally during this period.
Dec 3, 10:38 UTC

Traps Management Service Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Dec 3, 10:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 08:00 UTC

Scheduled - We have a planned service maintenance for Traps management service in all regions scheduled for Dec 3, 2018 from 08:00 AM UTC to 10:00 AM UTC. The service is expected to behave normally during this period. In case you experience any issues, please logout and re-login before contacting support.
Nov 30, 22:10 UTC

Dec 2, 2018

No incidents reported.

Dec 1, 2018

No incidents reported.

Nov 30, 2018

Google App installation for Aperture service

Resolved - This issue is now resolved for all customers.
Nov 30, 21:58 UTC

Identified - Aperture service in all regions has been experiencing issues while adding a new Google Drive App. We are working with Google Support Team to get this resolved.
Nov 15, 19:16 UTC

Nov 29, 2018

Logging Service Maintenance

Completed - The scheduled maintenance has been completed.
Nov 29, 18:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 16:00 UTC

Scheduled - We have a planned service maintenance for Logging Service in Europe scheduled for November 29, from 16:00 UTC to 18:30 UTC. The service is expected to behave normally during this period.
Nov 28, 22:58 UTC

Traps Management Service Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Nov 29, 16:40 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 16:00 UTC

Scheduled - We have a planned service maintenance for Traps management service in Europe scheduled for November 29, 2018 from 16:00 UTC to 18:30 UTC. The service is expected to behave normally during this period. In case you experience any issues please logout and re-login before contacting support.
Nov 28, 23:00 UTC

Intermittent Issue with Logging Service

Resolved - This incident has been resolved.
Nov 29, 15:04 UTC

Identified - We are currently experiencing issues with Logging Service Americas. We are actively working on this and will post updates on the status. However, if you experience unusual activity related to this, please contact our Support at https://www.paloaltonetworks.com/company/contact-support.
Nov 29, 12:46 UTC