Update - Customers running GlobalProtect 5.2.X or 5.1.X are requested to consider upgrading GlobalProtect to 6.0.X and above. EoE/EoL dates for GlobalProtect 5.2 and 5.1 are published in the below link:
https://www.paloaltonetworks.com/services/support/end-of-life-announcements/end-of-life-summary#globalprotect
Please reach out to the Palo Alto Networks team if you have any further questions or require assistance
Jul 26, 2023 - 21:59 UTC
https://www.paloaltonetworks.com/services/support/end-of-life-announcements/end-of-life-summary#globalprotect
Please reach out to the Palo Alto Networks team if you have any further questions or require assistance
Jul 26, 2023 - 21:59 UTC
Monitoring - Customers running GlobalProtect 5.2.X or 5.1.X are requested to consider upgrading GlobalProtect to 6.0.X and above. EoE/EoL dates for GlobalProtect 5.2 and 5.1 are published in the below link:
https://www.paloaltonetworks.com/services/support/end-of-life-announcements/end-of-life-summary#globalprotect
Please reach out to the Palo Alto Networks team if you have any further questions or require assistance
Jul 26, 2023 - 20:24 UTC
https://www.paloaltonetworks.com/services/support/end-of-life-announcements/end-of-life-summary#globalprotect
Please reach out to the Palo Alto Networks team if you have any further questions or require assistance
Jul 26, 2023 - 20:24 UTC
Identified - Some users may experience issues connecting to the Prisma Access service, since one of the IDP providers providing support for SAML, MFA and login authentication services is experiencing a service degradation. The service provider has been engaged and the issue is actively being looked into.
The next update will be shared by July 20th 00:00 UTC
Jul 19, 2023 - 20:11 UTC
The next update will be shared by July 20th 00:00 UTC
Jul 19, 2023 - 20:11 UTC
Investigating - Palo Alto Networks has a new page to view Prisma Access status, https://sase.status.paloaltonetworks.com/, that replaces the https://status.paloaltonetworks.com/ page. While the historical Prisma Access related metrics within the current status page will be available until September 2023, Palo Alto Networks recommends that you start using the https://sase.status.paloaltonetworks.com/ page and Subscribe to Updates now, in order to get updates for Prisma Access specific incidents, metrics and announcements.
This SASE status page has these features:
Provides you with a 12 month outlook for upcoming Prisma Access events using either a calendar or list view.
Shows Insights and Autonomous DEM status, as well as Prisma Access status for Fedramp environments
Allows you to view the status of all of Palo Alto Networks SASE products.
In addition, incremental improvements will be made to this status page to include incidents and announcements from other SASE-related products/services.
The status, metrics, announcements and incident updates for all non-Prisma Access related features and infrastructure ( for example, Wildfire, Cortex Data Lake, Cortex XSOAR, PanDB, etc ), will continue to be hosted under https://status.paloaltonetworks.com/ . Palo Alto Networks thus recommends not unsubscribing for alerts from this page, especially if you are actively using the features described within this page.
Jan 24, 2023 - 21:28 UTC
This SASE status page has these features:
Provides you with a 12 month outlook for upcoming Prisma Access events using either a calendar or list view.
Shows Insights and Autonomous DEM status, as well as Prisma Access status for Fedramp environments
Allows you to view the status of all of Palo Alto Networks SASE products.
In addition, incremental improvements will be made to this status page to include incidents and announcements from other SASE-related products/services.
The status, metrics, announcements and incident updates for all non-Prisma Access related features and infrastructure ( for example, Wildfire, Cortex Data Lake, Cortex XSOAR, PanDB, etc ), will continue to be hosted under https://status.paloaltonetworks.com/ . Palo Alto Networks thus recommends not unsubscribing for alerts from this page, especially if you are actively using the features described within this page.
Jan 24, 2023 - 21:28 UTC
Prisma Access (Panorama Managed) Minimum 3.2 Plugin Required by February 28, 2023 EOD Pacific Time (Not applicable for FedRamp Moderate)
Subscribe
Investigating - Starting March 1, 2023, a minimum Cloud Services version of 3.2 plugin will be required to successfully commit to your Prisma Access instances. Commits from earlier versions of the plugin will not be successful.
If an upgrade of the plugin is required for your Prisma Access deployment, be sure to leverage the plugin upgrade path listed in the 3.2 Release Notes, the Changes to Default Behavior for 3.2, and the supported Panorama versions for each Cloud Services plugin version.
While a minimum version of 3.2 will be required, Palo Alto Networks strongly recommends that you upgrade to the latest plugin as soon as it is available to download. If your Prisma Access dataplane version is 10.0.8 or later, ensure the Panorama version meets the 3.2 plugin requirement before upgrading the plugin. To check your dataplane version, select Panorama > Cloud Services > Configuration > Service Setup and check the Dataplane PAN-OS Version. If your dataplane requires an upgrade, reach out to your Palo Alto Networks account representative and submit a request.
Jan 18, 2023 - 20:31 UTC
If an upgrade of the plugin is required for your Prisma Access deployment, be sure to leverage the plugin upgrade path listed in the 3.2 Release Notes, the Changes to Default Behavior for 3.2, and the supported Panorama versions for each Cloud Services plugin version.
While a minimum version of 3.2 will be required, Palo Alto Networks strongly recommends that you upgrade to the latest plugin as soon as it is available to download. If your Prisma Access dataplane version is 10.0.8 or later, ensure the Panorama version meets the 3.2 plugin requirement before upgrading the plugin. To check your dataplane version, select Panorama > Cloud Services > Configuration > Service Setup and check the Dataplane PAN-OS Version. If your dataplane requires an upgrade, reach out to your Palo Alto Networks account representative and submit a request.
Jan 18, 2023 - 20:31 UTC
About This Site
This page provides status information on Palo Alto Networks Cloud Services.
-Starting 2023, for Prisma Access updates (maintenance activities & incidents) , please visit our new status page, https://sase.status.paloaltonetworks.com/
AutoFocus
Operational
Cortex Gateway
Operational
Cortex XDR
Operational
Australia
Operational
Canada
Operational
Germany
Operational
India
Operational
Japan
Operational
Netherlands - Europe
Operational
Singapore
Operational
Switzerland
Operational
United Kingdom
Operational
United States - Americas
Operational
United States - Government
Operational
Cortex XSIAM
Operational
Australia
Operational
Canada
Operational
Germany
Operational
India
Operational
Japan
Operational
Netherlands - Europe
Operational
Singapore
Operational
Switzerland
Operational
United Kingdom
Operational
United States - Americas
Operational
United States - Government
Operational
Cortex XSOAR 6.x
Operational
United States - East
Operational
United States - West
Operational
Canada
Operational
Germany
Operational
United Kingdom
Operational
Australia
Operational
Cortex XSOAR 8.x
Operational
Australia
Operational
Canada
Operational
Germany
Operational
India
Operational
Japan
Operational
Netherlands - Europe
Operational
Singapore
Operational
Switzerland
Operational
United Kingdom
Operational
United States - Americas
Operational
United States - Government
Operational
Cortex XPANSE 2.x
Operational
Australia
Operational
Canada
Operational
Germany
Operational
India
Operational
Japan
Operational
Netherlands - Europe
Operational
Singapore
Operational
Switzerland
Operational
United Kingdom
Operational
United States - Americas
Operational
For XPANSE Expander 1.x status, see https://status.expanse.co/.
Cortex Data Lake
Operational
United States - Americas
Operational
United States - Government
Operational
CDL Federal region
Netherlands - Europe
Operational
United Kingdom
Operational
Singapore
Operational
Singapre CDL Region
Canada
Operational
Canada CDL Region
Japan
Operational
Japan CDL Region
Australia
Operational
CDL Australia region
Germany
Operational
India
Operational
India CDL
Switzerland
Operational
Spain
Operational
Italy
Operational
France
Operational
DLP
Operational
DLP Cloud Regions
APAC (Mumbai) - Prisma SaaS
Operational
Prisma SaaS DLP
APAC (Singapore) - Prisma SaaS
Operational
APAC (Tokyo) - Prisma Access
Operational
Americas (Canada) - Prisma Access
Operational
Americas (US East) - Prisma Cloud
Operational
Prisma Cloud DLP
Americas (US West) - Prisma SaaS
Operational
Prisma SaaS DLP
EMEA (Frankfurt) - Prisma SaaS
Operational
EMEA (London) - Prisma SaaS
Operational
DLP (NGFW) APAC
Operational
DLP (NGFW) EU
Operational
DLP (NGFW) NAM
Operational
Prisma Access DLP
Operational
Prisma Access DLP
Cloud Identity Engine
Operational
United States - Americas
Operational
United States - Government
Operational
Netherlands - Europe
Operational
United Kingdom
Operational
Singapore
Operational
Canada
Operational
Japan
Operational
Australia
Operational