Palo Alto Networks Cloud Services
All Systems Operational

About This Site

This page provides status information on Palo Alto Networks Cloud Services.

GlobalProtect Cloud Service Operational
N. Virginia Operational
Ohio Operational
N. California Operational
Oregon Operational
Montreal Operational
Mumbai Operational
Seoul Operational
Singapore Operational
Sydney Operational
Tokyo Operational
Frankfurt Operational
Ireland Operational
London Operational
Paris Operational
Sao Paulo Operational
Cortex Data Lake Operational
Americas Operational
Europe Operational
Traps Management Service Operational
N. Virginia Operational
Frankfurt Operational
Aperture Operational
N. California ? Operational
Singapore ? Operational
Frankfurt ? Operational
Cortex Hub ? Operational
Cortex XDR - Analytics Operational
Americas Operational
Europe Operational
WildFire Operational
WildFire Global Cloud ? Operational
WildFire Europe Cloud Operational
WildFire Singapore Cloud Operational
WildFire Japan Cloud Operational
PAN-DB Cloud Operational
Cortex XDR - Investigation and Response Operational
Americas Operational
Europe Operational
DNS Security Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 21, 2019

No incidents reported today.

Apr 20, 2019

No incidents reported.

Apr 19, 2019

No incidents reported.

Apr 18, 2019
Completed - The scheduled maintenance has been completed.
Apr 18, 19:00 UTC
Update - Maintenance will be extended for another 2 hours.
Apr 18, 16:58 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 05:00 UTC
Scheduled - We have a planned service maintenance for Cortex XDR - Analytics Americas and Europe scheduled during 18th of April 2019 from 05:00 UTC to 18th of April 17:00 UTC. The service may not be available during this period while the maintenance is in progress.
Apr 17, 18:40 UTC
Apr 17, 2019
Completed - The scheduled maintenance has been completed.
Apr 17, 18:38 UTC
Update - The maintenance had to be canceled. A new maintenance window schedule will follow
Apr 17, 18:37 UTC
Update - We are extending the maintenance window by another 6:00 hours.
Apr 17, 15:42 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 05:00 UTC
Scheduled - We have a planned service maintenance for Cortex XDR - Analytics Americas and Europe scheduled during April 17th, 2019 from 05:00 UTC to April 17th, 2019 17:00 UTC. The service may not be available during this period while the maintenance is in progress.
Apr 15, 14:20 UTC
Apr 16, 2019
Completed - The scheduled maintenance has been completed.
Apr 16, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 08:00 UTC
Scheduled - We are planning a service maintenance for Cortex XDR – Investigation & Response in America region. The maintenance is scheduled for April 16th from 08:00 UTC to 11:00 UTC. During this window, the service may be unavailable for a maximum of 30 minutes. However, if you are experiencing unusual activity in your environment, please contact our Support - https://www.paloaltonetworks.com/company/contact-support.
Apr 12, 01:21 UTC
Completed - The scheduled maintenance has been completed.
Apr 16, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 04:01 UTC
Scheduled - We have a planned service maintenance for Cloud Services Portal scheduled for April 16, 2019 from 04:00 UTC to 05:00 UTC. The service is expected to behave normally during this period. Customer impact: Customer may be forced logout during the maintenance
Apr 16, 00:18 UTC
Apr 15, 2019
Completed - The scheduled maintenance has been completed.
Apr 15, 19:42 UTC
Verifying - Verification is currently underway for the maintenance items.
Apr 15, 19:33 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 18:00 UTC
Scheduled - We are planning a service maintenance for Cortex XDR – Investigation & Response in Europe region. The maintenance is scheduled for April 15th from 18:00 UTC to 21:00 UTC. During this window, the service may be unavailable for a maximum of 30 minutes. However, if you are experiencing unusual activity in your environment, please contact our Support - https://www.paloaltonetworks.com/company/contact-support.
Apr 12, 01:23 UTC
Resolved - This incident has been resolved.
Apr 15, 07:38 UTC
Investigating - Cortex XDR - Analytics is currently experiencing an issue in all regions. We are actively working on this issue and will provide another update by 14th of April with further details.

Customer Impact: After authenticating and attempting to open the Analytics UI another authentication request will appear in which no input is acceptable thus blocking entering the UI

Workaround: N/A
Apr 13, 20:01 UTC
Apr 14, 2019

No incidents reported.

Apr 13, 2019
Resolved - The issue has been resolved
Apr 13, 03:41 UTC
Monitoring - We are currently monitoring the fix.
Apr 12, 23:35 UTC
Update - We are actively working on this issue.
Apr 12, 21:58 UTC
Investigating - Cortex Data Lake is currently experiencing an outage in Americas. We are actively working on this and will provide another update by April 12th 21:40 UTC with further details.
Apr 12, 20:40 UTC
Apr 12, 2019
Resolved - We have now resolved the issue. Cortex Hub is now up and running in america
Apr 12, 23:36 UTC
Update - We are continuing to investigate this issue.
Apr 12, 21:57 UTC
Investigating - Cortex hub is currently experiencing an outage in Americas. We are actively working on this and will provide another update by April 12 23:00 UTC with further details.
Apr 12, 21:57 UTC
Completed - The scheduled maintenance has been completed.
Apr 12, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 20:00 UTC
Scheduled - We have a planned service maintenance for Cloud Services Portal scheduled for April 12, 2019 from 20:00 UTC to 21:00 UTC. The service is expected to behave normally during this period.
Apr 12, 19:39 UTC
Completed - The scheduled maintenance has been completed.
Apr 12, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 20:00 UTC
Scheduled - We have an upgrade planned for Cortex XDR - Analytics scheduled on Apr 12, 2019 from 8.00 PM UTC to 9.00 PM UTC. The service may be unavailable for a maximum of 60 minutes during this window.
Apr 12, 19:37 UTC
Apr 11, 2019
Completed - The scheduled maintenance has been completed.
Apr 11, 07:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 07:00 UTC
Scheduled - We have a planned service maintenance for Traps management service in all regions scheduled for April 11, 2019 from 7.00 AM UTC to 7.30 AM UTC. Customers may experience issues connecting to the Traps management service console during this time, but no other functionality will be impacted.
Apr 8, 19:28 UTC
Apr 10, 2019

No incidents reported.

Apr 9, 2019
Resolved - We have now resolved the issue where was in WildFire in US Cloud Ireland region.
Apr 9, 22:15 UTC
Monitoring - We have resolved the issue where we observed errors during ingestion. We will monitor it and keep updating.
Apr 9, 22:11 UTC
Investigating - We are currently experiencing issue with WildFire in US Cloud Ireland region. We are actively working on this and will post updates on the status.
Apr 9, 15:59 UTC
Resolved - We have now resolved the issue. WildFire is now up and running in US cloud East and Europe regions.
Apr 9, 02:42 UTC
Identified - WildFire is currently experiencing an outage in US Cloud East and Europe regions. We are actively working on this and will post updates on the status.
Apr 8, 15:08 UTC
Investigating - We are currently experiencing issue with WildFire in US Cloud East and Europe regions.
We are actively working on this and will post updates on the status.
Apr 8, 14:29 UTC
Apr 8, 2019
Completed - The scheduled maintenance has been completed.
Apr 8, 20:01 UTC
Update - We are extending the maintenance window by another 3 hours
Apr 8, 16:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 12:00 UTC
Scheduled - We have a planned service maintenance for Cortex XDR - Analytics Americas and Europe scheduled during April 8th, 2019 from 12:00 UTC to April 8th, 2019 17:00 UTC. The service is expected to behave normally during this period. However, if you experience unusual activity related to this, please contact our Support - https://www.paloaltonetworks.com/company/contact-support.
Apr 7, 16:51 UTC
Resolved - We have now resolved the issue. WildFire is now up and running in Japan.
Apr 8, 09:06 UTC
Monitoring - We have resolved the issue . We are currently monitoring the WildFire Japan cloud and will continue to post updates on the status.
Apr 8, 08:08 UTC
Identified - WildFire is currently experiencing an outage in Japan. We are actively working on this and will post updates on the status.
Apr 8, 07:31 UTC
Investigating - We are currently experiencing issue with WildFire in Japan region. We are actively working on this and will post updates on the status.
Apr 8, 05:51 UTC
Resolved - This incident has been resolved.
Apr 8, 07:50 UTC
Identified - The issue has been identified and a fix is being implemented.
Apr 8, 07:46 UTC
Investigating - We are currently experiencing issues with Cortex hub. We are actively working on this and will post updates on the status.
Apr 8, 07:32 UTC
Apr 7, 2019
Completed - The scheduled maintenance has been completed.
Apr 7, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 17:00 UTC
Scheduled - We have an upgrade planned for Cortex XDR - Investigation and Response (release 1.1) in America and Europe regions scheduled on April 7th from 17:00 UTC to 20:00 UTC. The service may be unavailable for a maximum of 30 minutes during this window.
However, if you experience unusual activity related to this, please contact our Support - https://www.paloaltonetworks.com/company/contact-support.
Apr 2, 06:45 UTC
Resolved - This incident has been resolved.
Apr 7, 18:45 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 7, 11:55 UTC
Update - We are continuing to investigate this issue.
Apr 7, 11:55 UTC
Investigating - We are currently experiencing issues with Cortex hub. We are actively working on this and will post updates on the status.
Apr 7, 08:39 UTC