In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 2023 - 17:00 UTC
Mar 23, 2023 - 17:00 UTC
Scheduled - We have a planned service maintenance for WildFire Australia Cloud on 03/23/2023 from 17:00 UTC to 20:00 UTC.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Update - We are continuing to monitor for any further issues.
Mar 23, 2023 - 14:02 UTC
Mar 23, 2023 - 14:02 UTC
Update - Users might experience connectivity issues while accessing Azure services via Prisma Access IPs in Australia region.
Customer Impact
Some of users may be experiencing issue while accessing Azure sites as Azure is incorrectly identifying few Australian IP belonging to different country.
Azure acknowledged the issue and is currently working on the fix.
Workaround
No at this moment on Prisma Access side.
Please reachout to Azure team for the workaround or ETA.
We are in constant touch with Azure and will provide an update once Azure marks the incident as fixed on their side.
Mar 23, 2023 - 11:42 UTC
Customer Impact
Some of users may be experiencing issue while accessing Azure sites as Azure is incorrectly identifying few Australian IP belonging to different country.
Azure acknowledged the issue and is currently working on the fix.
Workaround
No at this moment on Prisma Access side.
Please reachout to Azure team for the workaround or ETA.
We are in constant touch with Azure and will provide an update once Azure marks the incident as fixed on their side.
Mar 23, 2023 - 11:42 UTC
Monitoring - Prisma Access is currently experiencing an issue where few of Australia IPs are being mapped to wrong country by Azure.
Customer Impact
Some of users may be experiencing issue while accessing Azure sites as Azure is incorrectly identifying few Australian IP belonging to different country.
Workaround
No at this moment.
We are actively working on this issue and will provide another update by 10:00 UTC with further details.
Mar 23, 2023 - 11:42 UTC
Customer Impact
Some of users may be experiencing issue while accessing Azure sites as Azure is incorrectly identifying few Australian IP belonging to different country.
Workaround
No at this moment.
We are actively working on this issue and will provide another update by 10:00 UTC with further details.
Mar 23, 2023 - 11:42 UTC
Investigating - Prisma Access is currently experiencing an issue where few of Australia IPs are being mapped to wrong country by Azure.
Customer Impact
Some of users may be experiencing issue while accessing Azure sites as Azure is incorrectly identifying few Australian IP belonging to different country.
Workaround
No at this moment.
We are actively working on this issue and will provide another update by 10:00 UTC with further details.
Mar 23, 2023 - 08:35 UTC
Customer Impact
Some of users may be experiencing issue while accessing Azure sites as Azure is incorrectly identifying few Australian IP belonging to different country.
Workaround
No at this moment.
We are actively working on this issue and will provide another update by 10:00 UTC with further details.
Mar 23, 2023 - 08:35 UTC
Investigating - AutoFocus is currently experiencing an issue affecting the processing of samples. We are actively working on this issue and will provide another update by 04:00 UTC with further details.
Customer Impact: samples verdicts may be delayed
Workaround: N/A
Mar 23, 2023 - 00:02 UTC
Customer Impact: samples verdicts may be delayed
Workaround: N/A
Mar 23, 2023 - 00:02 UTC
Monitoring - The Engineering team is investigating an issue where the Cloud Managed Prisma Access Application may fail to launch.
Please follow the below status page for updates about this incident:
https://status.paloaltonetworks.com/incidents/x19n1b66y0mm
Mar 17, 2023 - 16:55 UTC
Please follow the below status page for updates about this incident:
https://status.paloaltonetworks.com/incidents/x19n1b66y0mm
Mar 17, 2023 - 16:55 UTC
Monitoring - The issue was identified and the fix applied. The cloud management portal is now functional. If you continue to experience issues accessing the cloud management portal, please feel free to reach out to the support team for further investigation.
Mar 17, 2023 - 16:46 UTC
Mar 17, 2023 - 16:46 UTC
Investigating - The Engineering team is investigating an issue where the Cloud Managed Prisma Access Application may fail to launch.
We apologize for the inconvenience and appreciate your patience. The next update will be provided by March 17 17:00 UTC
Mar 17, 2023 - 15:19 UTC
We apologize for the inconvenience and appreciate your patience. The next update will be provided by March 17 17:00 UTC
Mar 17, 2023 - 15:19 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 2023 - 21:30 UTC
Mar 16, 2023 - 21:30 UTC
Scheduled - We have a scheduled maintenance for Cloud Identity Engine.
Customer Impact: Customers may encounter intermittent disconnections during the maintenance window.
Customer Impact: Customers may encounter intermittent disconnections during the maintenance window.
Update - We are continuing to monitor for any further issues.
Mar 11, 2023 - 04:34 UTC
Mar 11, 2023 - 04:34 UTC
Monitoring - After reviewing internally with the teams, the below fix has been identified to address the issue:
Modify any of the following configurations and commit the changes. This will automatically clear the certificate cache.
Decryption policy
Decryption profile
Device Certificates - Must check Trusted Root CA to clear the cache if adding a certificate. When importing intermediate CA certificate please follow the steps in the following tech doc
If you continue to run into issues despite applying the above recommended changes, please reach out to the support team to assist further.
Mar 11, 2023 - 04:32 UTC
Modify any of the following configurations and commit the changes. This will automatically clear the certificate cache.
Decryption policy
Decryption profile
Device Certificates - Must check Trusted Root CA to clear the cache if adding a certificate. When importing intermediate CA certificate please follow the steps in the following tech doc
If you continue to run into issues despite applying the above recommended changes, please reach out to the support team to assist further.
Mar 11, 2023 - 04:32 UTC
Update - The issue has been root caused and the SRE/Dev team are working internally to determine the steps to fix the issue.
The next update will be shared by March 11, 02:00 AM UTC
Mar 10, 2023 - 22:11 UTC
The next update will be shared by March 11, 02:00 AM UTC
Mar 10, 2023 - 22:11 UTC
Update - We are continuing to work on a fix for this issue.
Mar 10, 2023 - 19:45 UTC
Mar 10, 2023 - 19:45 UTC
Identified - The users may be presented with an expired certificate that was signed by the forward proxy for websites that use Digicert CA certs in the certificate cache.
We are continuing to investigate this issue and we will update about the next steps by March 10, 10 PM UTC
Mar 10, 2023 - 19:44 UTC
We are continuing to investigate this issue and we will update about the next steps by March 10, 10 PM UTC
Mar 10, 2023 - 19:44 UTC
Identified - We are continuing to work with OpenAI to address this issue. Please continue to use the recommended work arounds of traffic steering and split tunnel while we continue working with OpenAI to allow-list the Prisma Access IPs
Mar 02, 2023 - 19:08 UTC
Mar 02, 2023 - 19:08 UTC
Update - We are continuing to investigate this issue.
Jan 27, 2023 - 18:49 UTC
Jan 27, 2023 - 18:49 UTC
Investigating - Some users may see Access Denied when attempting to access https://chat.openai.com with Cloudflare Error code 1020, we are working with OpenAI to address this issue with affected IPs.
In order to unblock users affected by this issue, the below workarounds are applicable:
Split tunnel Traffic: https://docs.paloaltonetworks.com/globalprotect/9-1/globalprotect-admin/globalprotect-gateways/split-tunnel-traffic-on-globalprotect-gateways
Traffic steering: https://docs.paloaltonetworks.com/prisma/prisma-access/prisma-access-panorama-admin/prisma-access-advanced-deployments/service-connection-advanced-deployments/use-traffic-forwarding-rules-with-service-connections/traffic-steering
Add security policy for QUIC application:
https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA14u000000samOCAQ
Jan 26, 2023 - 19:11 UTC
In order to unblock users affected by this issue, the below workarounds are applicable:
Split tunnel Traffic: https://docs.paloaltonetworks.com/globalprotect/9-1/globalprotect-admin/globalprotect-gateways/split-tunnel-traffic-on-globalprotect-gateways
Traffic steering: https://docs.paloaltonetworks.com/prisma/prisma-access/prisma-access-panorama-admin/prisma-access-advanced-deployments/service-connection-advanced-deployments/use-traffic-forwarding-rules-with-service-connections/traffic-steering
Add security policy for QUIC application:
https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA14u000000samOCAQ
Jan 26, 2023 - 19:11 UTC
Investigating - Palo Alto Networks has a new page to view Prisma Access status, https://sase.status.paloaltonetworks.com/, that replaces the https://status.paloaltonetworks.com/ page. While the historical Prisma Access related metrics within the current status page will be available until September 2023, Palo Alto Networks recommends that you start using the https://sase.status.paloaltonetworks.com/ page and Subscribe to Updates now, in order to get updates for Prisma Access specific incidents, metrics and announcements.
This SASE status page has these features:
Provides you with a 12 month outlook for upcoming Prisma Access events using either a calendar or list view.
Shows Insights and Autonomous DEM status, as well as Prisma Access status for Fedramp environments
Allows you to view the status of all of Palo Alto Networks SASE products.
In addition, incremental improvements will be made to this status page to include incidents and announcements from other SASE-related products/services.
The status, metrics, announcements and incident updates for all non-Prisma Access related features and infrastructure ( for example, Wildfire, Cortex Data Lake, Cortex XSOAR, PanDB, etc ), will continue to be hosted under https://status.paloaltonetworks.com/ . Palo Alto Networks thus recommends not unsubscribing for alerts from this page, especially if you are actively using the features described within this page.
Jan 24, 2023 - 21:28 UTC
This SASE status page has these features:
Provides you with a 12 month outlook for upcoming Prisma Access events using either a calendar or list view.
Shows Insights and Autonomous DEM status, as well as Prisma Access status for Fedramp environments
Allows you to view the status of all of Palo Alto Networks SASE products.
In addition, incremental improvements will be made to this status page to include incidents and announcements from other SASE-related products/services.
The status, metrics, announcements and incident updates for all non-Prisma Access related features and infrastructure ( for example, Wildfire, Cortex Data Lake, Cortex XSOAR, PanDB, etc ), will continue to be hosted under https://status.paloaltonetworks.com/ . Palo Alto Networks thus recommends not unsubscribing for alerts from this page, especially if you are actively using the features described within this page.
Jan 24, 2023 - 21:28 UTC
Prisma Access (Panorama Managed) Minimum 3.2 Plugin Required by February 28, 2023 EOD Pacific Time (Not applicable for FedRamp Moderate)
Subscribe
Investigating - Starting March 1, 2023, a minimum Cloud Services version of 3.2 plugin will be required to successfully commit to your Prisma Access instances. Commits from earlier versions of the plugin will not be successful.
If an upgrade of the plugin is required for your Prisma Access deployment, be sure to leverage the plugin upgrade path listed in the 3.2 Release Notes, the Changes to Default Behavior for 3.2, and the supported Panorama versions for each Cloud Services plugin version.
While a minimum version of 3.2 will be required, Palo Alto Networks strongly recommends that you upgrade to the latest plugin as soon as it is available to download. If your Prisma Access dataplane version is 10.0.8 or later, ensure the Panorama version meets the 3.2 plugin requirement before upgrading the plugin. To check your dataplane version, select Panorama > Cloud Services > Configuration > Service Setup and check the Dataplane PAN-OS Version. If your dataplane requires an upgrade, reach out to your Palo Alto Networks account representative and submit a request.
Jan 18, 2023 - 20:31 UTC
If an upgrade of the plugin is required for your Prisma Access deployment, be sure to leverage the plugin upgrade path listed in the 3.2 Release Notes, the Changes to Default Behavior for 3.2, and the supported Panorama versions for each Cloud Services plugin version.
While a minimum version of 3.2 will be required, Palo Alto Networks strongly recommends that you upgrade to the latest plugin as soon as it is available to download. If your Prisma Access dataplane version is 10.0.8 or later, ensure the Panorama version meets the 3.2 plugin requirement before upgrading the plugin. To check your dataplane version, select Panorama > Cloud Services > Configuration > Service Setup and check the Dataplane PAN-OS Version. If your dataplane requires an upgrade, reach out to your Palo Alto Networks account representative and submit a request.
Jan 18, 2023 - 20:31 UTC
About This Site
This page provides status information on Palo Alto Networks Cloud Services.
-Starting 2023, for Prisma Access updates (maintenance activities & incidents) , please visit our new status page, https://sase.status.paloaltonetworks.com/
AutoFocus
Degraded Performance
Cortex Gateway
Operational
Cortex XDR
Operational
Australia
Operational
Canada
Operational
Germany
Operational
India
Operational
Japan
Operational
Netherlands - Europe
Operational
Singapore
Operational
Switzerland
Operational
United Kingdom
Operational
United States - Americas
Operational
United States - Government
Operational
Cortex XSIAM
Operational
Australia
Operational
Canada
Operational
Germany
Operational
India
Operational
Japan
Operational
Netherlands - Europe
Operational
Singapore
Operational
Switzerland
Operational
United Kingdom
Operational
United States - Americas
Operational
United States - Government
Operational
Cortex XSOAR 6.x
Operational
United States - East
Operational
United States - West
Operational
Canada
Operational
Germany
Operational
United Kingdom
Operational
Australia
Operational
Cortex XSOAR 8.x
Operational
Australia
Operational
Canada
Operational
Germany
Operational
India
Operational
Japan
Operational
Netherlands - Europe
Operational
Singapore
Operational
Switzerland
Operational
United Kingdom
Operational
United States - Americas
Operational
United States - Government
Operational
Cortex XPANSE 2.x
Operational
Australia
Operational
Canada
Operational
Germany
Operational
India
Operational
Japan
Operational
Netherlands - Europe
Operational
Singapore
Operational
Switzerland
Operational
United Kingdom
Operational
United States - Americas
?
Operational
Cortex Data Lake
Operational
United States - Americas
Operational
United States - Government
?
Operational
Netherlands - Europe
Operational
United Kingdom
Operational
Singapore
?
Operational
Canada
?
Operational
Japan
?
Operational
Australia
?
Operational
Germany
Operational
India
?
Operational
Switzerland
Operational
Spain
Operational
Italy
Operational
DNS Security
Operational
DLP
Operational
Prisma SaaS DLP - NAM
?
Operational
Prisma SaaS DLP - EU
Operational
Prisma SaaS DLP - APAC
Operational
Prisma Access DLP
?
Operational
Prisma Cloud DLP
?
Operational
DLP (NGFW) APAC
Operational
DLP (NGFW) EU
Operational
DLP (NGFW) NAM
Operational
Cloud Identity Engine
Under Maintenance
United States - Americas
Operational
United States - Government
Under Maintenance
Netherlands - Europe
Operational
United Kingdom
Operational
Singapore
Operational
Canada
Operational
Japan
Operational
Australia
Operational
Germany
Operational
India
Operational
Switzerland
Operational
Spain
Operational
Italy
Operational
France
Operational
Explore
?
Operational
Hub
?
Operational
IOT Security
Operational
IOT Security App (US)
Operational
IOT Security Service NGFW (US)
Operational
IoT Security Government
Operational
IoT Security (Europe)
Operational
IOT Security Singapore
Operational
IOT Security Japan
Operational
IoT Canada
Operational
PAN-DB Cloud
Operational
Prisma Access
?
Operational
Americas-Argentina
Operational
Americas-Bolivia
Operational
Americas-Brazil Central
Operational
Americas-Brazil East
Operational
Americas-Brazil South
Operational
Americas-Canada Central
Operational