Palo Alto Networks Cloud Services
Monitoring - A fix has been implemented and we are monitoring the results
Jan 15, 04:18 UTC
Identified - The Prisma SaaS integration with Facebook Workplace (Beta) is undergoing a maintenance upgrade and is not operational. We are working with Facebook to resolve the issue so that you can use this integration without disruption. There is no action for you at this time, and we thank you for your patience.
Aug 17, 00:35 UTC
Update - This process will be completed by the end of January.
Jan 11, 01:33 UTC
Update - We are continuing to work on a fix for this issue.
Jan 11, 01:30 UTC
Update - We are continuing to work on a fix for this issue.
Sep 18, 21:44 UTC
Identified - Starting October 31, 2019, Prisma Access requires a minimum Panorama version of PAN-OS 9.0.3-H3. This upgrade is mandatory and is required to support new future Prisma Access releases. We are sending this announcement in advance to allow you time to plan and prepare the upgrade process for your organization.

There are no known issues in Panorama 9.0.3-H3 that affects Prisma Access. We have several Prisma Access customers who have successfully upgraded to Panorama 9.0.x.

No Cloud Services plugin upgrade is required as a part of the Panorama upgrade; Panorama 9.0 is already supported with the Cloud Services plugin. https://docs.paloaltonetworks.com/compatibility-matrix/panorama/plugins.html#id17C8A0Y0M9I

Upgrading your Panorama to 9.0.3-H3 does not give you access to any new PAN-OS 9.0 features in Prisma Access yet; new feature availability will be communicated when it is available.

After October 31, 2019, you will not be able to manage Prisma Access using Panorama versions earlier than 9.0.

If you have additional questions, please contact your Palo Alto Networks representative.

Note: An upgrade to a minimum PAN-OS version of 9.0.3-h3 is required for the upcoming version of Prisma Access (1.5). For more information, see the Palo Alto Networks Live article at Prisma Access 1.5 Action Required
Sep 18, 15:24 UTC

About This Site

This page provides status information on Palo Alto Networks Cloud Services.

AutoFocus Operational
Cortex Data Lake Operational
Americas Operational
Europe Operational
UK Operational
Cortex XDR - Analytics Operational
Americas Operational
Europe Operational
Cortex XDR 1.0 Operational
Americas Operational
Europe Operational
Cortex XDR 2.0 Operational
Europe Operational
Americas Operational
DNS Security Operational
Hub ? Operational
PAN-DB Cloud Operational
Prisma Access Operational
Americas-Argentina Operational
Americas-Bolivia Operational
Americas-Brazil Central Operational
Americas-Brazil East Operational
Americas-Brazil South Operational
Americas-Canada Central Operational
Americas-Canada East Operational
Americas-Canada West Operational
Americas-Chile Operational
Americas-Colombia Operational
Americas-Costa Rica Operational
Americas-Ecuador Operational
Americas-Mexico Central Operational
Americas-Mexico West Operational
Americas-Panama Operational
Americas-Paraguay Operational
Americas-Peru Operational
Americas-US Central Operational
Americas-US East Operational
Americas-US Northeast Operational
Americas-US Northwest Operational
Americas-US South Operational
Americas-US Southeast Operational
Americas-US Southwest Operational
Americas-US West Operational
Americas-Venezuela Operational
APAC-Australia East Operational
APAC-Australia South Operational
APAC-Australia Southeast Operational
APAC-Bangladesh Operational
APAC-Cambodia Operational
APAC-Hong Kong Operational
APAC-India North Operational
APAC-India South Operational
APAC-India West Operational
APAC-Indonesia Operational
APAC-Japan Central Operational
APAC-Japan South Operational
APAC-Malaysia Operational
APAC-Myanmar Operational
APAC-New Zealand Operational
APAC-Pakistan South Operational
APAC-Pakistan West Operational
APAC-Papua New Guinea Operational
APAC-Philippines Operational
APAC-Singapore Operational
APAC-South Korea Operational
APAC-Taiwan Operational
APAC-Thailand Operational
APAC-Vietnam Operational
EMEA-Andorra Operational
EMEA-Austria Operational
EMEA-Belarus Operational
EMEA-Belgium Operational
EMEA-Bulgaria Operational
EMEA-Croatia Operational
EMEA-Czech Republic Operational
EMEA-Denmark Operational
EMEA-Finland Operational
EMEA-France North Operational
EMEA-France South Operational
EMEA-Germany Central Operational
EMEA-Germany North Operational
EMEA-Germany South Operational
EMEA-Greece Operational
EMEA-Hungary Operational
EMEA-Ireland Operational
EMEA-Italy Operational
EMEA-Liechtenstein Operational
EMEA-Lithuania Operational
EMEA-Luxembourg Operational
EMEA-Moldova Operational
EMEA-Monaco Operational
EMEA-Netherlands Central Operational
EMEA-Netherlands South Operational
EMEA-Norway Operational
EMEA-Poland Operational
EMEA-Portugal Operational
EMEA-Romania Operational
EMEA-Russia Central Operational
EMEA-Russia Northwest Operational
EMEA-Slovakia Operational
EMEA-Slovenia Operational
EMEA-Spain Central Operational
EMEA-Spain East Operational
EMEA-Sweden Operational
EMEA-Switzerland Operational
EMEA-UK Operational
EMEA-Ukraine Operational
EMEA-Uzbekistan Operational
EMEA-Kenya Operational
EMEA-Nigeria Operational
EMEA-South Africa Central Operational
EMEA-South Africa West Operational
EMEA-Egypt Operational
EMEA-Israel Operational
EMEA-Jordan Operational
EMEA-Kuwait Operational
EMEA-Saudi Arabia Operational
EMEA-Turkey Operational
EMEA-United Arab Emirates Operational
Americas-Brazil South (Location on-boarded prior to version 1.4) Operational
Americas-Canada East (Location on-boarded prior to version 1.4) Operational
Americas-US Central (Location on-boarded prior to version 1.4) Operational
Americas-US East (Location on-boarded prior to version 1.4) Operational
Americas-US Northwest (Location on-boarded prior to version 1.4) Operational
Americas-US West (Location on-boarded prior to version 1.4) Operational
APAC-Australia Southeast (Location on-boarded prior to version 1.4) Operational
APAC-India West (Location on-boarded prior to version 1.4) Operational
APAC-Japan Central (Location on-boarded prior to version 1.4) Operational
APAC-Singapore (Location on-boarded prior to version 1.4) Operational
APAC-South Korea (Location on-boarded prior to version 1.4) Operational
EMEA-France North (Location on-boarded prior to version 1.4) Operational
EMEA-Germany Central (Location on-boarded prior to version 1.4) Operational
EMEA-Ireland (Location on-boarded prior to version 1.4) Operational
EMEA-UK (Location on-boarded prior to version 1.4) Operational
Prisma Access Cloud Management Operational
Prisma Cloud Operational
90 days ago
99.98 % uptime
Today
Americas - app.prismacloud.io Operational
90 days ago
100.0 % uptime
Today
Americas - app2.prismacloud.io Operational
90 days ago
99.98 % uptime
Today
Americas - app3.prismacloud.io Operational
90 days ago
99.86 % uptime
Today
Americas - app4.prismacloud.io Operational
90 days ago
99.99 % uptime
Today
Americas - app.gov.prismacloud.io Operational
90 days ago
100.0 % uptime
Today
Europe - app.eu.prismacloud.io Operational
90 days ago
100.0 % uptime
Today
Europe - app2.eu.prismacloud.io Operational
90 days ago
100.0 % uptime
Today
Asia Pacific - app.anz.prismacloud.io Operational
90 days ago
100.0 % uptime
Today
China - app.prismacloud.cn Operational
90 days ago
100.0 % uptime
Today
Prisma SaaS ? Operational
N. California ? Operational
Singapore ? Operational
Frankfurt ? Operational
Traps Management Service Operational
N. Virginia Operational
Frankfurt Operational
WildFire Operational
WildFire Global Cloud ? Operational
WildFire Europe Cloud Operational
WildFire Singapore Cloud Operational
WildFire Japan Cloud Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Scheduled Maintenance
Prisma Access Cloud Management Maintenance Jan 21, 23:00 - Jan 22, 01:00 UTC
We have a planned service maintenance for Prisma Access Cloud Management in us-central1 scheduled for January 21, 2020 from 11:00 PM UTC to 01:00 AM UTC.

During this scheduled maintenance, customers may experience intermittent failures across services as they get upgraded
Posted on Jan 17, 17:37 UTC
Past Incidents
Jan 19, 2020
Completed - The scheduled maintenance has been completed.
Jan 19, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 17:00 UTC
Scheduled - We are planning a service maintenance for Cortex XDR 1.0 in Europe region. The maintenance is scheduled for January 19th from 17:00 UTC to 19:00 UTC. During this window, the service may be unavailable for a maximum of 30 minutes. However, if you are experiencing unusual activity in your environment, please contact our Support - https://www.paloaltonetworks.com/company/contact-support.
Jan 16, 17:03 UTC
Completed - The scheduled maintenance has been completed.
Jan 19, 17:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 17:00 UTC
Scheduled - We are planning a service maintenance for Cortex XDR 2.0. The maintenance is scheduled for January 19th from 17:00 UTC to 18:00 UTC. During this window, the service may be unavailable for a maximum of 30 minutes. However, if you are experiencing unusual activity in your environment, please contact our Support - https://www.paloaltonetworks.com/company/contact-support.
Jan 16, 14:23 UTC
Jan 18, 2020
Completed - The scheduled maintenance has been completed.
Jan 18, 09:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 00:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jan 9, 02:06 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jan 9, 02:03 UTC
Scheduled - We have a planned service maintenance for Prisma Access in all regions scheduled for January 18, 2020 from 00:00 UTC to 9:59 UTC. While the service is expected to behave normally, you cannot do any commits during this period.
Jan 6, 21:15 UTC
Completed - The scheduled maintenance has been completed.
Jan 18, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 04:00 UTC
Scheduled - We have a planned service maintenance for Prisma Cloud in the following regions scheduled for January 18, 2020 from 4:00 AM UTC to 7:00 AM UTC.

During this scheduled maintenance, customers may experience intermittent failures across services as they get upgraded
Jan 17, 16:01 UTC
Completed - The scheduled maintenance has been completed.
Jan 18, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 21:00 UTC
Scheduled - We have a planned service maintenance for Prisma Cloud in the following regions scheduled for January 17, 2020 from 9:00 PM UTC to 12:00 AM UTC.

During this scheduled maintenance, customers may experience intermittent failures across services as they get upgraded
Jan 17, 15:52 UTC
Jan 17, 2020
Resolved - This incident has been resolved.
Jan 17, 23:05 UTC
Identified - utoFocus is currently experiencing an issue. We are actively working on this issue and will provide another update by 1/16/2020 21:00 UTC with further details.

Customer Impact: Ingestion of sample intelligence from WildFire and MineMeld to AutoFocus is delayed.

Update: We have identified the issue and fixed it. Users will experience delays while we ingest backlogged WildFire samples.
Jan 16, 02:53 UTC
Investigating - AutoFocus is currently experiencing an issue. We are actively working on this issue and will provide another update by 1/15/2020 21:00 UTC with further details.

Customer Impact: Ingestion of sample intelligence from WildFire and MineMeld to AutoFocus is delayed.

Workaround: N/A
Jan 15, 18:58 UTC
Completed - The scheduled maintenance has been completed.
Jan 17, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 18:00 UTC
Scheduled - We have a planned service maintenance for Prisma Cloud in the following regions scheduled for January 17, 2020 from 6:00 PM UTC to 7:00 PM UTC.

During this scheduled maintenance, customers may experience intermittent failures across services as they get upgraded
Jan 17, 15:45 UTC
Resolved - This incident has been resolved.
Jan 17, 15:54 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 17, 13:58 UTC
Update - We have implemented a partial fix, new agent registration should work after a few retries, the issue is still being worked on for a complete fix.
We will provide the next update by 17:00 UTC.
Jan 17, 13:22 UTC
Identified - The issue has been identified and a fix is being implemented.
Jan 17, 09:13 UTC
Investigating - Traps Management Service is currently experiencing an issue with registering new agents in America region. We are actively working on this issue and will provide another update by 12:00 UTC with further details.
Jan 17, 08:50 UTC
Completed - The scheduled maintenance has been completed.
Jan 17, 07:53 UTC
Update - Maintenance has been cancelled at this time. Updates will be provided once available for release planning.
Jan 17, 07:53 UTC
Scheduled - We have a planned service maintenance for Prisma Cloud in the following region scheduled for January 17, 2020 from 6:00 PM UTC to 9:00 PM UTC.

During this scheduled maintenance, customers may experience intermittent failures across services as they get upgraded:

Americas - app.gov.prismacloud.io
Europe - app2.eu.prismacloud.io
Asia Pacific - app.anz.prismacloud.io
Jan 15, 22:37 UTC
Completed - The scheduled maintenance has been completed.
Jan 17, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 04:01 UTC
Scheduled - We have a planned service maintenance for Prisma Cloud in the following region scheduled for January 16, 2020 from 04:00 AM UTC to 07:00 AM UTC.

During this scheduled maintenance, customers may experience intermittent failures across services as they get upgraded:

Americas - app.prismacloud.io
Americas - app2.prismacloud.io
Americas - app3.prismacloud.io
Jan 15, 22:34 UTC
Jan 16, 2020
Completed - The scheduled maintenance has been completed.
Jan 16, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 18:00 UTC
Scheduled - We have a planned service maintenance for Prisma Cloud in the following region scheduled for January 16, 2020 from 6:00 PM UTC to 9:00 PM UTC.

During this scheduled maintenance, customers may experience intermittent failures across services as they get upgraded:

Europe - app.eu.prismacloud.io
Jan 15, 22:31 UTC
Completed - The scheduled maintenance has been completed.
Jan 16, 07:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 04:01 UTC
Scheduled - We have a planned service maintenance for Prisma Cloud in the following region scheduled for January 16, 2020 from 04:00 AM UTC to 07:00 AM UTC.

During this scheduled maintenance, customers may experience intermittent failures across services as they get upgraded:

Americas - app4.prismacloud.io
Jan 15, 22:16 UTC
Completed - The scheduled maintenance has been completed.
Jan 16, 00:05 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 00:00 UTC
Scheduled - Prisma Access will update the GlobalProtect Agent from version 5.0.6 to 5.0.7 on January 16, 2019 at 00:00 UTC. This does not necessarily mean there will be any automatic change for GlobalProtect users' agent version.

To manage the GlobalProtect version deployed to your users and information regarding update cadence of the GlobalProtect hosted agent, please review the following documentation -
Manage the GlobalProtect Agent

For GlobalProtect 5.0.7 release notes -
GlobalProtect App 5.0 Release Notes
Jan 13, 23:32 UTC
Jan 15, 2020
Resolved - This incident has been resolved.
Jan 15, 13:59 UTC
Update - A fix has been implemented and we are monitoring the results.
Jan 15, 00:31 UTC
Investigating - Prisma Cloud is currently experiencing an issue. We are actively working on this issue and will provide another update once available with further details.

Customer Impact: Customers may experience intermittent issued on the app3.prismacloud.io environment particular related to ‘network where’ queries.

Workaround: N/A
Jan 14, 22:08 UTC
Resolved - Prisma Cloud is currently experiencing an issue. We are actively working on this issue and will provide another update once available with further details.

Customer Impact: Customers whose tenants reside on https://app3.prismacloud.io will see intermittent failures with our REST API. This will affect Login, Automation, and API access.

This did not affect ingestion or notifications of alerts

Workaround: N/A
Jan 15, 12:30 UTC
Resolved - This incident has been resolved
Jan 15, 04:17 UTC
Monitoring - A fix has been implemented and we are monitoring the results
Jan 9, 01:10 UTC
Update - We are continuing to work on a fix for this issue.
Jan 7, 20:26 UTC
Identified - Prisma SaaS is experiencing a partial maintenance for a few customers in NAM region. We are working to restore all services.
Jan 7, 20:22 UTC
Jan 13, 2020

No incidents reported.

Jan 12, 2020
Completed - The scheduled maintenance has been completed.
Jan 12, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 15:00 UTC
Scheduled - We are planning a service maintenance for Cortex XDR 2.0 in Europe region. The maintenance is scheduled for January 12th from 15:00 UTC to 18:00 UTC. During this window, the service may be unavailable for a maximum of 30 minutes. However, if you are experiencing unusual activity in your environment, please contact our Support - https://www.paloaltonetworks.com/company/contact-support.
Jan 8, 12:16 UTC
Completed - The scheduled maintenance has been completed.
Jan 12, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 09:00 UTC
Scheduled - We are planning a service maintenance for Cortex XDR 2.0 in America region. The maintenance is scheduled for January 12th from 09:00 UTC to 12:00 UTC. During this window, the service may be unavailable for a maximum of 30 minutes. However, if you are experiencing unusual activity in your environment, please contact our Support - https://www.paloaltonetworks.com/company/contact-support.
Jan 8, 12:13 UTC
Jan 11, 2020
Resolved - Traps Management Service is experienced an issue accessing to TMS UI in US. From 10:30 AM to 12:30 PM due to DB issue.

The incident was solved
Jan 11, 02:01 UTC
Jan 10, 2020
Resolved - This incident has been resolved.
Jan 10, 19:55 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 7, 15:27 UTC
Update - We are continuing to work on a fix for this issue.
Jan 7, 14:59 UTC
Update - We are continuing to work on a fix for this issue.
Jan 7, 14:12 UTC
Update - We are continuing to work on a fix for this issue.
Jan 7, 13:47 UTC
Identified - The issue has been identified and a fix is being implemented.
Jan 7, 13:15 UTC
Investigating - Cortex Data Lake is currently experiencing an issue in the Americas. We are actively working on this issue and will provide another update by 13:00 UTC with further details.

Customer Impact: Ingestion Delay

Workaround: "N/A"
Jan 7, 12:04 UTC
Completed - The scheduled maintenance has been completed.
Jan 10, 18:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 18:00 UTC
Scheduled - We have a planned service maintenance for AutoFocus MineMeld scheduled on January 10, 2020 from 10:00 AM PST to 10:30 AM PST. Customers might experience a brief service disruption.
Jan 9, 20:31 UTC
Resolved - This incident has been resolved.
Jan 10, 01:19 UTC
Investigating - WildFire is currently experiencing an issue in Europe region. We are actively working on this issue and will provide another update by Jan 9 15:00 UTC 2020 with further details.

Customer Impact: The processing of customer samples is delayed

Workaround: N/A
Jan 9, 09:50 UTC
Jan 9, 2020
Completed - The scheduled maintenance has been completed.
Jan 9, 13:58 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 08:00 UTC
Scheduled - We have a service maintenance for Cortex XDR (Analytics Engine) Americas and Europe scheduled for January 9th. Analytics configuration pages will not be available, and new Analytics alerts and Analytics BIOC alerts will not trigger for up to 2 hours somewhere between 08:00 UTC to 14:00 UTC, while maintenance is in progress on specific infrastructure serving you.
Jan 8, 18:17 UTC
Jan 8, 2020

No incidents reported.

Jan 7, 2020
Resolved - This incident has been resolved.
Jan 7, 23:24 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 7, 21:18 UTC
Investigating - Prisma Cloud is currently experiencing an issue. We are actively working on this issue and will provide another update once available with further details.

Customer Impact: Customers may experience intermittent login failures to tenants on the app2.prismacloud.io environment.

Workaround: N/A
Jan 7, 20:34 UTC
Resolved - This incident is now closed.
Jan 7, 20:26 UTC
Identified - Prisma SaaS experienced a partial maintenance on our scan data in NAM region on Nov 12 & 13.
Customer Impact: Some of the scan data that was scanned on Nov 13 is not showing up in the UI, and we are working to fix this issue.
This only impacts scanned assets between the time period of Nov 12 12:15PM PST to Nov 13 4PM PST.
We have rectified the underlying service and all new scans are working as expected. We are now working to fix the UI issue.
Nov 14, 04:50 UTC
Resolved - This incident has been resolved.
Jan 7, 19:10 UTC
Update - We are continuing to investigate this issue.
Jan 7, 14:54 UTC
Investigating - WildFire is currently experiencing an issue in Europe Cloud. We are actively working on this issue and will provide another update by Jan 7 19:00:00 UTC 2020 with further details.

Customer Impact: The processing of customer samples is delayed

Workaround: N/A
Jan 7, 14:51 UTC
Jan 6, 2020

No incidents reported.

Jan 5, 2020
Completed - The scheduled maintenance has been completed.
Jan 5, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 5, 07:00 UTC
Scheduled - We have a planned service maintenance for Cortex XDR (Analytics Engine) Americas and Europe scheduled for January 5th. Analytics configuration pages will not be available, and new Analytics alerts and Analytics BIOC alerts will not trigger for up to 2 hours somewhere between 07:00 UTC to 19:00 UTC, while maintenance is in progress on specific infrastructure serving you.
Jan 4, 15:32 UTC