Update - This process will be completed by the end of January.
Jan 11, 01:33 UTC
Update - We are continuing to work on a fix for this issue.
Jan 11, 01:30 UTC
Update - We are continuing to work on a fix for this issue.
Sep 18, 21:44 UTC
Identified - Starting October 31, 2019, Prisma Access requires a minimum Panorama version of PAN-OS 9.0.3-H3. This upgrade is mandatory and is required to support new future Prisma Access releases. We are sending this announcement in advance to allow you time to plan and prepare the upgrade process for your organization.

There are no known issues in Panorama 9.0.3-H3 that affects Prisma Access. We have several Prisma Access customers who have successfully upgraded to Panorama 9.0.x.

No Cloud Services plugin upgrade is required as a part of the Panorama upgrade; Panorama 9.0 is already supported with the Cloud Services plugin. https://docs.paloaltonetworks.com/compatibility-matrix/panorama/plugins.html#id17C8A0Y0M9I

Upgrading your Panorama to 9.0.3-H3 does not give you access to any new PAN-OS 9.0 features in Prisma Access yet; new feature availability will be communicated when it is available.

After October 31, 2019, you will not be able to manage Prisma Access using Panorama versions earlier than 9.0.

If you have additional questions, please contact your Palo Alto Networks representative.

Note: An upgrade to a minimum PAN-OS version of 9.0.3-h3 is required for the upcoming version of Prisma Access (1.5). For more information, see the Palo Alto Networks Live article at Prisma Access 1.5 Action Required
Sep 18, 15:24 UTC

About This Site

This page provides status information on Palo Alto Networks Cloud Services.

AutoFocus Operational
Cortex Data Lake Operational
Americas Operational
EU Operational
UK Operational
Cortex XDR - Analytics Operational
Americas Operational
Europe Operational
Cortex XDR 1.0 Operational
Americas Operational
Europe Operational
Cortex XDR 2.0 Operational
Europe Operational
Americas Operational
DNS Security Operational
Hub ? Operational
PAN-DB Cloud Operational
Prisma Access Operational
Americas-Argentina Operational
Americas-Bolivia Operational
Americas-Brazil Central Operational
Americas-Brazil East Operational
Americas-Brazil South Operational
Americas-Canada Central Operational
Americas-Canada East Operational
Americas-Canada West Operational
Americas-Chile Operational
Americas-Colombia Operational
Americas-Costa Rica Operational
Americas-Ecuador Operational
Americas-Mexico Central Operational
Americas-Mexico West Operational
Americas-Panama Operational
Americas-Paraguay Operational
Americas-Peru Operational
Americas-US Central Operational
Americas-US East Operational
Americas-US Northeast Operational
Americas-US Northwest Operational
Americas-US South Operational
Americas-US Southeast Operational
Americas-US Southwest Operational
Americas-US West Operational
Americas-Venezuela Operational
APAC-Australia East Operational
APAC-Australia South Operational
APAC-Australia Southeast Operational
APAC-Bangladesh Operational
APAC-Cambodia Operational
APAC-Hong Kong Operational
APAC-India North Operational
APAC-India South Operational
APAC-India West Operational
APAC-Indonesia Operational
APAC-Japan Central Operational
APAC-Japan South Operational
APAC-Malaysia Operational
APAC-Myanmar Operational
APAC-New Zealand Operational
APAC-Pakistan South Operational
APAC-Pakistan West Operational
APAC-Papua New Guinea Operational
APAC-Philippines Operational
APAC-Singapore Operational
APAC-South Korea Operational
APAC-Taiwan Operational
APAC-Thailand Operational
APAC-Vietnam Operational
EMEA-Andorra Operational
EMEA-Austria Operational
EMEA-Belarus Operational
EMEA-Belgium Operational
EMEA-Bulgaria Operational
EMEA-Croatia Operational
EMEA-Czech Republic Operational
EMEA-Denmark Operational
EMEA-Finland Operational
EMEA-France North Operational
EMEA-France South Operational
EMEA-Germany Central Operational
EMEA-Germany North Operational
EMEA-Germany South Operational
EMEA-Greece Operational
EMEA-Hungary Operational
EMEA-Ireland Operational
EMEA-Italy Operational
EMEA-Liechtenstein Operational
EMEA-Lithuania Operational
EMEA-Luxembourg Operational
EMEA-Moldova Operational
EMEA-Monaco Operational
EMEA-Netherlands Central Operational
EMEA-Netherlands South Operational
EMEA-Norway Operational
EMEA-Poland Operational
EMEA-Portugal Operational
EMEA-Romania Operational
EMEA-Russia Central Operational
EMEA-Russia Northwest Operational
EMEA-Slovakia Operational
EMEA-Slovenia Operational
EMEA-Spain Central Operational
EMEA-Spain East Operational
EMEA-Sweden Operational
EMEA-Switzerland Operational
EMEA-UK Operational
EMEA-Ukraine Operational
EMEA-Uzbekistan Operational
EMEA-Kenya Operational
EMEA-Nigeria Operational
EMEA-South Africa Central Operational
EMEA-South Africa West Operational
EMEA-Egypt Operational
EMEA-Israel Operational
EMEA-Jordan Operational
EMEA-Kuwait Operational
EMEA-Saudi Arabia Operational
EMEA-Turkey Operational
EMEA-United Arab Emirates Operational
Americas-Brazil South (Location on-boarded prior to version 1.4) Operational
Americas-Canada East (Location on-boarded prior to version 1.4) Operational
Americas-US Central (Location on-boarded prior to version 1.4) Operational
Americas-US East (Location on-boarded prior to version 1.4) Operational
Americas-US Northwest (Location on-boarded prior to version 1.4) Operational
Americas-US West (Location on-boarded prior to version 1.4) Operational
APAC-Australia Southeast (Location on-boarded prior to version 1.4) Operational
APAC-India West (Location on-boarded prior to version 1.4) Operational
APAC-Japan Central (Location on-boarded prior to version 1.4) Operational
APAC-Singapore (Location on-boarded prior to version 1.4) Operational
APAC-South Korea (Location on-boarded prior to version 1.4) Operational
EMEA-France North (Location on-boarded prior to version 1.4) Operational
EMEA-Germany Central (Location on-boarded prior to version 1.4) Operational
EMEA-Ireland (Location on-boarded prior to version 1.4) Operational
EMEA-UK (Location on-boarded prior to version 1.4) Operational
Prisma Access Cloud Management Operational
Prisma Cloud Operational
90 days ago
99.98 % uptime
Today
Americas - app.prismacloud.io Operational
90 days ago
100.0 % uptime
Today
Americas - app2.prismacloud.io Operational
90 days ago
99.98 % uptime
Today
Americas - app3.prismacloud.io Operational
90 days ago
99.86 % uptime
Today
Americas - app4.prismacloud.io Operational
90 days ago
100.0 % uptime
Today
Americas - app.gov.prismacloud.io Operational
90 days ago
100.0 % uptime
Today
Europe - app.eu.prismacloud.io Operational
90 days ago
100.0 % uptime
Today
Europe - app2.eu.prismacloud.io Operational
90 days ago
100.0 % uptime
Today
Asia Pacific - app.anz.prismacloud.io Operational
90 days ago
99.97 % uptime
Today
China - app.prismacloud.cn Operational
90 days ago
100.0 % uptime
Today
Prisma SaaS ? Operational
N. California ? Operational
Singapore ? Operational
Frankfurt ? Operational
Traps Management Service Operational
N. Virginia Operational
Frankfurt Operational
WildFire Operational
WildFire Global Cloud ? Operational
WildFire Europe Cloud Operational
WildFire Singapore Cloud Operational
WildFire Japan Cloud Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Scheduled Maintenance
WildFire Scheduled Maintenance Feb 26, 22:00 - Feb 27, 06:00 UTC
We have a planned service maintenance for WildFire in US region scheduled for February 26th, 2020 from 22:00 UTC to February 27th, 2020 06:00 UTC. Customers using the WildFire US cloud (wildfire.paloaltonetworks.com) can expect delays in the generation of protections for newly submitted samples.

In addition, the sample removal request functionality in WildFire won't be available during the maintenance.
Posted on Feb 25, 20:19 UTC
Past Incidents
Feb 26, 2020
Resolved - This incident has been resolved.
Feb 26, 09:36 UTC
Investigating - AutoFocus is currently experiencing an ingestion issue. We are actively working on this issue.
Customer Impact: Ingestion of sample intelligence from WildFire and MineMeld to AutoFocus is delayed.
Workaround: N/A
Feb 19, 05:19 UTC
Feb 25, 2020
Resolved - This incident has been resolved.
Feb 25, 19:49 UTC
Investigating - WildFire is currently experiencing an issue in Europe Cloud. We are actively working on this issue and will provide another update by Feb 25 20:00:00 UTC 2020 with further details.

Customer Impact: Processing of customer samples is delayed

Workaround: N/A
Feb 25, 15:24 UTC
Feb 24, 2020
Completed - The scheduled maintenance has been completed.
Feb 24, 21:57 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 13:50 UTC
Scheduled - We are planning a service maintenance for Cortex XDR 2.0. The maintenance is scheduled for February 24th from 13:50 to 15:50. During this window, the service may be unavailable for a maximum of 30 minutes. However, if you are experiencing unusual activity in your environment, please contact our Support - https://www.paloaltonetworks.com/company/contact-support.
Feb 24, 13:47 UTC
Completed - The scheduled maintenance has been completed.
Feb 24, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 08:00 UTC
Scheduled - We have a planned service maintenance for Cortex XDR (Analytics Engine) Americas and Europe regions. Analytics configuration pages will not be available, and new Analytics alerts and Analytics BIOC alerts will not trigger for up to 2 hours somewhere between 08:00 UTC to 14:00 UTC on February 24th, while maintenance is in progress on specific infrastructure serving you.
Feb 23, 21:11 UTC
Feb 23, 2020

No incidents reported.

Feb 22, 2020
Completed - The scheduled maintenance has been completed.
Feb 22, 14:21 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 22, 13:51 UTC
Scheduled - We are planning a service maintenance for Cortex XDR 2.0. The maintenance is scheduled for February 22nd from 13:50 to 14:20. During this window, the UI is still available but the endpoints might not be able to connect. However, if you are experiencing unusual activity in your environment, please contact our Support - https://www.paloaltonetworks.com/company/contact-support.
Feb 22, 13:50 UTC
Feb 21, 2020
Completed - The scheduled maintenance has been completed.
Feb 21, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 21, 04:01 UTC
Scheduled - We have a planned service maintenance for Prisma Cloud in the following regions scheduled for February 21, 2020 from 04:00 AM UTC to 08:00 AM UTC.

During this scheduled maintenance, customers may experience intermittent failures across services as they get upgraded.
Feb 19, 14:19 UTC
Completed - The scheduled maintenance has been completed.
Feb 21, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 21, 00:00 UTC
Scheduled - We have a planned service maintenance for the Cortex Data Lake from 2020-02-21 12:00AM UTC to 2020-02-21 2:00AM UTC.
Customer Impact: Customers will not be able to access hub, Cortex Data Lake App, Log Forwarding App and Cortex Data Lake Calculator during the maintenance window.
Workaround: N/A
Feb 14, 21:56 UTC
Completed - The scheduled maintenance has been completed.
Feb 21, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 21, 00:00 UTC
Scheduled - We have a planned service maintenance for the hub from 2020-02-21 12:00AM UTC to 2020-02-21 2:00AM UTC.
Customer Impact: Customers will not be able to access hub, Cortex Data Lake App, Log Forwarding App and Cortex Data Lake Calculator during the maintenance window.
Workaround: Customers can access other Palo Alto Networks applications by using the application URLs directly.
Feb 14, 20:15 UTC
Feb 20, 2020
Completed - The scheduled maintenance has been completed.
Feb 20, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 18:00 UTC
Scheduled - We have a planned service maintenance for Prisma Cloud in the following regions scheduled for February 20, 2020 from 06:00 PM UTC to 08:00 PM UTC.

During this scheduled maintenance, customers may experience intermittent failures across services as they get upgraded.
Feb 19, 14:15 UTC
Completed - The scheduled maintenance has been completed.
Feb 20, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 04:00 UTC
Scheduled - We have a planned service maintenance for Prisma Cloud in the following regions scheduled for February 20, 2020 from 04:00 AM UTC to 07:00 AM UTC.

During this scheduled maintenance, customers may experience intermittent failures across services as they get upgraded.
Feb 19, 14:17 UTC
Feb 19, 2020
Completed - The scheduled maintenance has been completed.
Feb 19, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 18:01 UTC
Scheduled - We have a planned service maintenance for Prisma Cloud in the following regions scheduled for February 19, 2020 from 06:00 PM UTC to 08:00 PM UTC.

During this scheduled maintenance, customers may experience intermittent failures across services as they get upgraded.
Feb 19, 14:14 UTC
Completed - The scheduled maintenance has been completed.
Feb 19, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 17:01 UTC
Scheduled - We are planning a service maintenance for Cortex XDR in Europe region. The maintenance is scheduled for February 19th from 17:00 UTC to 20:00 UTC. During this window, the service may be unavailable for a maximum of 30 minutes. However, if you are experiencing unusual activity in your environment, please contact our Support - https://www.paloaltonetworks.com/company/contact-support.
Feb 19, 01:07 UTC
Completed - The scheduled maintenance has been completed.
Feb 19, 12:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 08:30 UTC
Scheduled - We are planning a service maintenance for Cortex XDR in America region. The maintenance is scheduled for February 19th from 08:30 UTC to 11:30 UTC. During this window, the service may be unavailable for a maximum of 30 minutes. However, if you are experiencing unusual activity in your environment, please contact our Support - https://www.paloaltonetworks.com/company/contact-support.
Feb 19, 01:04 UTC
Feb 18, 2020
Resolved - This incident has been resolved.
Feb 18, 04:59 UTC
Monitoring - A fix has been implemented. We are monitoring the results.
Feb 17, 23:36 UTC
Identified - The issue has been identified and a fix is being implemented.
Feb 14, 22:28 UTC
Investigating - WildFire is currently experiencing an issue in Europe Cloud. We are actively working on this issue and will provide another update by Feb 15 02:00 UTC 2020 with further details.

Customer Impact: Processing of customer samples is delayed; Firewall registration fails occasionally.

Workaround: N/A
Feb 12, 01:42 UTC
Feb 17, 2020
Resolved - The issue has been resolved.
Feb 17, 21:45 UTC
Investigating - AutoFocus is currently experiencing an issue. We are actively working on this issue and will provide another update by 2/14/2020 24:00 UTC with further details.

Customer Impact: Ingestion of session intelligence from WildFire to AutoFocus is delayed.
Feb 14, 22:30 UTC
Feb 16, 2020
Completed - The scheduled maintenance has been completed.
Feb 16, 19:34 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 16, 17:34 UTC
Scheduled - We are planning a service maintenance for Cortex XDR 2.0. The maintenance is scheduled for February 16th from 17:30 UTC to 19:300. During this window, the service may be unavailable for a maximum of 30 minutes. However, if you are experiencing unusual activity in your environment, please contact our Support - https://www.paloaltonetworks.com/company/contact-support.
Feb 16, 17:17 UTC
Resolved - This incident has been resolved.
Feb 16, 16:36 UTC
Investigating - We have a planned service maintenance for TMS in US and EU scheduled for February 16th 2020 from 13:30 to 15:30 UTC time. the TMS UI might not be available for a few minutes during that time.
Feb 16, 13:27 UTC
Feb 15, 2020

No incidents reported.

Feb 14, 2020
Completed - The scheduled maintenance has been completed.
Feb 14, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 14, 04:00 UTC
Scheduled - We have a planned service maintenance for Prisma Cloud in the following regions scheduled for February 14, 2020 from 04:00 AM UTC to 08:00 AM UTC.

During this scheduled maintenance, customers may experience intermittent failures across services as they get upgraded.
Feb 11, 07:30 UTC
Feb 13, 2020
Completed - The scheduled maintenance has been completed.
Feb 13, 20:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 16:31 UTC
Scheduled - We have a planned service maintenance for Prisma Cloud in the following regions scheduled for February 13, 2020 from 04:30 PM UTC to 08:30 PM UTC.

During this scheduled maintenance, customers may experience intermittent failures across services as they get upgraded.
Feb 11, 07:28 UTC
Resolved - This incident has been resolved.
Feb 13, 09:04 UTC
Identified - Prisma Access is currently experiencing an issue with pushing commits to the cloud dataplane in all regions. Network/traffic is not impacted. We are actively working on resolving this issue and will provide an update once it is resolved.

Customer Impact: Customer cannot push commits to the cloud.

Workaround: N/A
Feb 13, 02:19 UTC
Feb 12, 2020
Completed - The scheduled maintenance has been completed.
Feb 12, 20:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 16:30 UTC
Scheduled - We have a planned service maintenance for Prisma Cloud in the following regions scheduled for February 12, 2020 from 04:30 PM UTC to 08:30 PM UTC.

During this scheduled maintenance, customers may experience intermittent failures across services as they get upgraded.
Feb 11, 07:26 UTC
Completed - The scheduled maintenance has been completed.
Feb 12, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 04:01 UTC
Scheduled - We have a planned service maintenance for Prisma Cloud in the following regions scheduled for February 12, 2020 from 04:00 AM UTC to 08:00 AM UTC.

During this scheduled maintenance, customers may experience intermittent failures across services as they get upgraded.
Feb 11, 07:23 UTC