Identified - The issue has been identified and a fix is being implemented.
Jul 23, 20:19 UTC
Jul 23, 20:19 UTC
Investigating - We are currently investigating this issue.
Jul 23, 19:31 UTC
Jul 23, 19:31 UTC
Monitoring - (Please ignore this alert if you are running the 2.0-Innovation plugin version and/or your dataplane version is 10.0.3.)
The Cloud Services plugin 2.1 Preferred is now available for Prisma Access (Panorama Managed) deployments.
* If you are running the cloud Services plugin version 2.0-preferred, you can upgrade to the 2.1-Preferred plugin now.
* If you are running a Cloud Services plugin version of 1.8 or 1.7, check your dataplane version.
- If your dataplane is already upgraded to 9.1.7, upgrade your Cloud Services plugin to 2.0 Preferred; then, upgrade to 2.1 Preferred.
- If your dataplane is lower than 9.1.7, then please reach out to your Palo Alto Networks support or sales representative to get upgraded to a supported dataplane version.
* If you are running cloud service plugin 2.0-Innovation or your dataplane version is 10.0.3, please DO NOT UPGRADE to cloud plugin version 2.1-Preferred.
* If you are already running plugin version 2.1-Preferred, you can ignore this alert. No further action is required.
To check your Cloud Services plugin and dataplane versions, select Panorama > Cloud Services > Configuration > Service Setup. The Cloud Services version displays in the Plugin Alert area and the dataplane version displays in the DataPlane PAN-OS version area.
Jun 18, 21:57 UTC
The Cloud Services plugin 2.1 Preferred is now available for Prisma Access (Panorama Managed) deployments.
* If you are running the cloud Services plugin version 2.0-preferred, you can upgrade to the 2.1-Preferred plugin now.
* If you are running a Cloud Services plugin version of 1.8 or 1.7, check your dataplane version.
- If your dataplane is already upgraded to 9.1.7, upgrade your Cloud Services plugin to 2.0 Preferred; then, upgrade to 2.1 Preferred.
- If your dataplane is lower than 9.1.7, then please reach out to your Palo Alto Networks support or sales representative to get upgraded to a supported dataplane version.
* If you are running cloud service plugin 2.0-Innovation or your dataplane version is 10.0.3, please DO NOT UPGRADE to cloud plugin version 2.1-Preferred.
* If you are already running plugin version 2.1-Preferred, you can ignore this alert. No further action is required.
To check your Cloud Services plugin and dataplane versions, select Panorama > Cloud Services > Configuration > Service Setup. The Cloud Services version displays in the Plugin Alert area and the dataplane version displays in the DataPlane PAN-OS version area.
Jun 18, 21:57 UTC
Prisma Access - Cloud Services Plugins Before 2.0 Will Be End-Of-Life (EoL) on June 16, 2021
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Update - This is a courteous reminder to inform you that if you have a Panorama managed Prisma Access tenant, then you must upgrade to the 2.0-preferred or 2.0-Innovation plugin before 8PM on June 16th, 2021 (Pacific time). Plugin versions prior to 2.0 will be end of life after June 16th. The following table shows the plugin version compatibility with the dataplane version.
Jun 16, 06:09 UTC
| Dataplane Version | Required Minimum Cloud Services Plugin Version |
|---|---|
| 9.1.7 | 2.0-Preferred |
| 10.0.3 | 2.0-Innovation |
Jun 16, 06:09 UTC
Monitoring - If you are running a Prisma Access (Panorama Managed) deployment that uses a Cloud Services plugin that is earlier than 2.0 and have had your dataplane upgraded to either 9.1.7 or 10.0.3, you must upgrade your plugin to the minimum supported 2.0 version (either 2.0 Preferred or 2.0 Innovation) before June 16, 2021. The supported Cloud Services plugin version depends on the dataplane that your deployment is running.
The following table shows the Cloud Services plugin 2.0 version that you must upgrade to before June 16, 2021. If you do not see the Cloud Services plugin version available for download after the dataplane upgrade, contact your authorized Palo Alto Networks representative or partner or open a support case.
To check your Cloud Services and dataplane versions, select Panorama > Cloud Services > Configuration > Service Setup. The Cloud Services version displays in the Plugin Alert area and the dataplane version displays in the DataPlane PAN-OS version area.
May 29, 00:45 UTC
The following table shows the Cloud Services plugin 2.0 version that you must upgrade to before June 16, 2021. If you do not see the Cloud Services plugin version available for download after the dataplane upgrade, contact your authorized Palo Alto Networks representative or partner or open a support case.
| Dataplane Version | Required Minimum Cloud Services Plugin Version |
|---|---|
| 9.1.7 | 2.0-Preferred |
| 10.0.3 | 2.0-Innovation |
To check your Cloud Services and dataplane versions, select Panorama > Cloud Services > Configuration > Service Setup. The Cloud Services version displays in the Plugin Alert area and the dataplane version displays in the DataPlane PAN-OS version area.
May 29, 00:45 UTC
Monitoring - Scheduled: Our goal is to minimize the impact on your network traffic, and we make every effort to perform the upgrades at a time that is minimally disruptive to your organization.
With this data-plane upgrade, you will have the flexibility to select which Prisma Access location(s) to first perform the Dataplane upgrade along with the upgrade time window. A walkthrough of the upgrade process is available here.
To receive active communication on your Dataplane upgrade schedule, provide your upgrade preference and receive notifications during the upgrade process, you must subscribe to Insights notifications. If you have already subscribed to receive alert notifications on Insights before Feb 26th, 2021 you will be notified 21 days before the scheduled Dataplane upgrade via email notifications and Insights alerts.
Before the upgrade, please take the following action for IP Allow Listing:
Please continue to allow list both your Active and Reserved Public IPs in all of your local and 3rd party/SaaS IP allow lists. As a reminder, your current IPs can be obtained by using the API. Documentation on how to use the API can be found here.
If you use Panorama to manage the Prisma Access environment, after all your Prisma Access locations have been upgraded, a new Cloud Services plugin will become available to you. Once available, you have 15 days to upgrade your existing plugin.
Feb 26, 18:35 UTC
With this data-plane upgrade, you will have the flexibility to select which Prisma Access location(s) to first perform the Dataplane upgrade along with the upgrade time window. A walkthrough of the upgrade process is available here.
To receive active communication on your Dataplane upgrade schedule, provide your upgrade preference and receive notifications during the upgrade process, you must subscribe to Insights notifications. If you have already subscribed to receive alert notifications on Insights before Feb 26th, 2021 you will be notified 21 days before the scheduled Dataplane upgrade via email notifications and Insights alerts.
Before the upgrade, please take the following action for IP Allow Listing:
Please continue to allow list both your Active and Reserved Public IPs in all of your local and 3rd party/SaaS IP allow lists. As a reminder, your current IPs can be obtained by using the API. Documentation on how to use the API can be found here.
If you use Panorama to manage the Prisma Access environment, after all your Prisma Access locations have been upgraded, a new Cloud Services plugin will become available to you. Once available, you have 15 days to upgrade your existing plugin.
Feb 26, 18:35 UTC
Monitoring - Palo Alto Networks will be implementing IP address optimizations throughout 2021 to improve the overall experience for our Prisma Access customers. Please read more about it here.
Feb 22, 23:30 UTC
Feb 22, 23:30 UTC
Identified - Urgent message for Cortex Data Lake customers with firewalls onboarded via Panorama. Please read this Customer Advisory for more information. https://live.paloaltonetworks.com/t5/customer-advisories/panorama-on-boarded-firewall-certificate-issue-cortex-data-lake/ta-p/328630
May 19, 18:14 UTC
May 19, 18:14 UTC
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This page provides status information on Palo Alto Networks Cloud Services.
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