All Systems Operational

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This page provides status information on Palo Alto Networks Cloud Services.

GlobalProtect Cloud Service Operational
90 days ago
100.0 % uptime
Today
N. Virginia   Operational
90 days ago
100.0 % uptime
Today
Ohio   Operational
90 days ago
100.0 % uptime
Today
N. California   Operational
90 days ago
100.0 % uptime
Today
Oregon   Operational
90 days ago
100.0 % uptime
Today
Montreal   Operational
90 days ago
100.0 % uptime
Today
Mumbai   Operational
90 days ago
100.0 % uptime
Today
Seoul   Operational
90 days ago
100.0 % uptime
Today
Singapore   Operational
90 days ago
100.0 % uptime
Today
Sydney   Operational
90 days ago
100.0 % uptime
Today
Tokyo   Operational
90 days ago
100.0 % uptime
Today
Frankfurt   Operational
90 days ago
100.0 % uptime
Today
Ireland   Operational
90 days ago
100.0 % uptime
Today
London   Operational
90 days ago
100.0 % uptime
Today
Sao Paulo   Operational
90 days ago
100.0 % uptime
Today
Logging Service Operational
90 days ago
97.82 % uptime
Today
Americas   Operational
90 days ago
95.71 % uptime
Today
Europe   Operational
90 days ago
99.93 % uptime
Today
Traps Management Service Operational
90 days ago
100.0 % uptime
Today
N. Virginia   Operational
90 days ago
100.0 % uptime
Today
Frankfurt   Operational
90 days ago
100.0 % uptime
Today
Aperture Operational
90 days ago
99.75 % uptime
Today
N. California   ? Operational
90 days ago
99.25 % uptime
Today
Singapore   ? Operational
90 days ago
100.0 % uptime
Today
Frankfurt   ? Operational
90 days ago
100.0 % uptime
Today
Cloud Services Portal   ? Operational
90 days ago
99.98 % uptime
Today
Magnifier Operational
90 days ago
99.91 % uptime
Today
Americas   Operational
90 days ago
99.82 % uptime
Today
Europe   Operational
90 days ago
100.0 % uptime
Today
WildFire Operational
90 days ago
100.0 % uptime
Today
WildFire Global Cloud   ? Operational
90 days ago
100.0 % uptime
Today
WildFire Europe Cloud   Operational
90 days ago
100.0 % uptime
Today
WildFire Singapore Cloud   Operational
90 days ago
100.0 % uptime
Today
WildFire Japan Cloud   Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 13, 2018

No incidents reported today.

Dec 12, 2018
Completed - The scheduled maintenance has been completed.
Dec 12, 23:11 UTC
Scheduled - The GlobalProtect Cloud Service will update the GlobalProtect Agent from version 4.1.6 to 4.1.8 on December 12, 2018 at 23:00 UTC. This does not necessarily mean there will be any automatic change for GlobalProtect users' agent version.

To manage the GlobalProtect version deployed to your users and information regarding update cadence of the GlobalProtect hosted agent, please review the following documentation -
Manage the GlobalProtect Agent

For GlobalProtect 4.1.8 release notes -
GlobalProtect App 4.1 Release Notes
Dec 12, 21:54 UTC
Completed - The scheduled maintenance has been completed.
Dec 12, 21:57 UTC
Scheduled - The GlobalProtect Cloud Service will update the GlobalProtect Agent from version 4.1.6 to 4.1.7 on December 7, 2018 at 22:00 UTC. This does not necessarily mean there will be any automatic change for GlobalProtect users' agent version.

To manage the GlobalProtect version deployed to your users and information regarding update cadence of the GlobalProtect hosted agent, please review the following documentation -
Manage the GlobalProtect Agent

For GlobalProtect 4.1.7 release notes -
GlobalProtect App 4.1.7 Release Notes
Dec 5, 22:03 UTC
Completed - The scheduled maintenance has been completed.
Dec 12, 19:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 12, 18:30 UTC
Scheduled - We have a planned service maintenance for Cloud Services Portal scheduled for December 12, 2018 from 18:30 UTC to 19:30 UTC. The service is expected to behave normally during this period.
Dec 12, 18:14 UTC
Completed - The scheduled maintenance has been completed.
Dec 12, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 12, 17:01 UTC
Scheduled - We have a planned service maintenance for Logging Service and Traps Management Service in Europe scheduled for December 12, 2018 from 17:00 UTC to 19:00 UTC. The service is expected to behave normally during this period.
Dec 12, 16:48 UTC
Dec 11, 2018

No incidents reported.

Dec 10, 2018
Resolved - The issue is now resolved. The service is operating normally in all regions.
Dec 10, 18:44 UTC
Identified - We are currently experiencing issues with GlobalProtect Cloud Service and GlobalProtect Agent 4.1.7 for all regions and have rolled back the GlobalProtect Agent back to version 4.1.6. We are actively working on this and will post updates on the status. However, if you experience unusual activity related to this, please contact our Support at https://www.paloaltonetworks.com/company/contact-support.
Dec 10, 17:09 UTC
Dec 9, 2018

No incidents reported.

Dec 8, 2018

No incidents reported.

Dec 7, 2018

No incidents reported.

Dec 6, 2018

No incidents reported.

Dec 5, 2018
Completed - The scheduled maintenance has been completed.
Dec 5, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 12:00 UTC
Scheduled - We have an upgrade planned for Traps Management Service scheduled on Dec 5, 2018 from 12:00 PM UTC to 2:00 PM UTC. The service is expected to behave normally during this period.
Dec 4, 13:52 UTC
Dec 4, 2018
Completed - The scheduled maintenance has been completed.
Dec 4, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 18:00 UTC
Scheduled - We have a planned service maintenance for Cloud Services Portal scheduled for December 04, 2018 from 18:00 UTC to 19:00 UTC. The service is expected to behave normally during this period.
Dec 4, 01:18 UTC
Dec 3, 2018
Completed - The scheduled maintenance has been completed.
Dec 3, 14:40 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 10:40 UTC
Scheduled - We have a planned service maintenance for Traps management service in all regions scheduled for Dec 3, 2018 from 10:40 AM UTC to 2:40 PM UTC. The service is expected to behave normally during this period.
Dec 3, 10:38 UTC
Completed - The scheduled maintenance has been completed.
Dec 3, 10:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 08:00 UTC
Scheduled - We have a planned service maintenance for Traps management service in all regions scheduled for Dec 3, 2018 from 08:00 AM UTC to 10:00 AM UTC. The service is expected to behave normally during this period. In case you experience any issues, please logout and re-login before contacting support.
Nov 30, 22:10 UTC
Dec 2, 2018

No incidents reported.

Dec 1, 2018

No incidents reported.

Nov 30, 2018
Resolved - This issue is now resolved for all customers.
Nov 30, 21:58 UTC
Identified - Aperture service in all regions has been experiencing issues while adding a new Google Drive App. We are working with Google Support Team to get this resolved.
Nov 15, 19:16 UTC
Nov 29, 2018
Completed - The scheduled maintenance has been completed.
Nov 29, 18:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 16:00 UTC
Scheduled - We have a planned service maintenance for Logging Service in Europe scheduled for November 29, from 16:00 UTC to 18:30 UTC. The service is expected to behave normally during this period.
Nov 28, 22:58 UTC
Completed - The scheduled maintenance has been completed.
Nov 29, 16:40 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 16:00 UTC
Scheduled - We have a planned service maintenance for Traps management service in Europe scheduled for November 29, 2018 from 16:00 UTC to 18:30 UTC. The service is expected to behave normally during this period. In case you experience any issues please logout and re-login before contacting support.
Nov 28, 23:00 UTC
Resolved - This incident has been resolved.
Nov 29, 15:04 UTC
Identified - We are currently experiencing issues with Logging Service Americas. We are actively working on this and will post updates on the status. However, if you experience unusual activity related to this, please contact our Support at https://www.paloaltonetworks.com/company/contact-support.
Nov 29, 12:46 UTC