Palo Alto Networks Cloud Services
Prisma Cloud Time-to-Alert Issue
Identified - The issue has been identified and a fix is being implemented.
Oct 18, 16:47 UTC
Investigating - Prisma Cloud is currently experiencing an issue. We are actively working on this issue and will provide another update once available with further details.

Customer Impact: Customers will see a delay in time-to-alert for tenants within the Europe 2 - https://app2.eu.prismacloud.io environment. Customers may also see latency in data ingestion during this time as well.

Workaround: N/A
Oct 18, 16:47 UTC
Prisma SaaS integration with Facebook Workplace (Beta)
Identified - The Prisma SaaS integration with Facebook Workplace (Beta) is undergoing a maintenance upgrade and is not operational. We are working with Facebook to resolve the issue so that you can use this integration without disruption. There is no action for you at this time, and we thank you for your patience.
Aug 17, 00:35 UTC
Prisma SaaS - Office 365 Scan Performance
Identified - We're experiencing a high volume of API requests for Office 365 and are temporarily controlling the rate of requests. We understand that this impacts the scanning performance time for the Office 365 app and are actively working with Microsoft to resolve the issue.
Aug 17, 00:34 UTC
Prisma Access: Minimum Panorama Version Changing to 9.0.3-H3 on October 31, 2019
Update - We are continuing to work on a fix for this issue.
Sep 18, 21:44 UTC
Identified - Starting October 31, 2019, Prisma Access requires a minimum Panorama version of PAN-OS 9.0.3-H3. This upgrade is mandatory and is required to support new future Prisma Access releases. We are sending this announcement in advance to allow you time to plan and prepare the upgrade process for your organization.

There are no known issues in Panorama 9.0.3-H3 that affects Prisma Access. We have several Prisma Access customers who have successfully upgraded to Panorama 9.0.x.

No Cloud Services plugin upgrade is required as a part of the Panorama upgrade; Panorama 9.0 is already supported with the Cloud Services plugin. https://docs.paloaltonetworks.com/compatibility-matrix/panorama/plugins.html#id17C8A0Y0M9I

Upgrading your Panorama to 9.0.3-H3 does not give you access to any new PAN-OS 9.0 features in Prisma Access yet; new feature availability will be communicated when it is available.

After October 31, 2019, you will not be able to manage Prisma Access using Panorama versions earlier than 9.0.

If you have additional questions, please contact your Palo Alto Networks representative.

Note: For information about upgrading Panorama, see Install Content and Software Updates for Panorama in the Panorama 9.0 Administrator's Guide and the PAN-OS 9.0 Release Notes.
Sep 18, 15:24 UTC

About This Site

This page provides status information on Palo Alto Networks Cloud Services.

Uptime over the past 90 days. View historical uptime.
AutoFocus Operational
Cortex Data Lake Operational
Americas Operational
Europe Operational
Cortex XDR - Analytics Operational
Americas Operational
Europe Operational
Cortex XDR - Investigation and Response Operational
Americas Operational
Europe Operational
DNS Security Operational
Hub ? Operational
PAN-DB Cloud Operational
Prisma Access Operational
Americas-Argentina Operational
Americas-Bolivia Operational
Americas-Brazil Central Operational
Americas-Brazil East Operational
Americas-Brazil South Operational
Americas-Canada Central Operational
Americas-Canada East Operational
Americas-Canada West Operational
Americas-Chile Operational
Americas-Colombia Operational
Americas-Costa Rica Operational
Americas-Ecuador Operational
Americas-Mexico Central Operational
Americas-Mexico West Operational
Americas-Panama Operational
Americas-Paraguay Operational
Americas-Peru Operational
Americas-US Central Operational
Americas-US East Operational
Americas-US Northeast Operational
Americas-US Northwest Operational
Americas-US South Operational
Americas-US Southeast Operational
Americas-US Southwest Operational
Americas-US West Operational
Americas-Venezuela Operational
APAC-Australia East Operational
APAC-Australia South Operational
APAC-Australia Southeast Operational
APAC-Bangladesh Operational
APAC-Cambodia Operational
APAC-Hong Kong Operational
APAC-India North Operational
APAC-India South Operational
APAC-India West Operational
APAC-Indonesia Operational
APAC-Japan Central Operational
APAC-Japan South Operational
APAC-Malaysia Operational
APAC-Myanmar Operational
APAC-New Zealand Operational
APAC-Pakistan South Operational
APAC-Pakistan West Operational
APAC-Papua New Guinea Operational
APAC-Philippines Operational
APAC-Singapore Operational
APAC-South Korea Operational
APAC-Taiwan Operational
APAC-Thailand Operational
APAC-Vietnam Operational
EMEA-Andorra Operational
EMEA-Austria Operational
EMEA-Belarus Operational
EMEA-Belgium Operational
EMEA-Bulgaria Operational
EMEA-Croatia Operational
EMEA-Czech Republic Operational
EMEA-Denmark Operational
EMEA-Finland Operational
EMEA-France North Operational
EMEA-France South Operational
EMEA-Germany Central Operational
EMEA-Germany North Operational
EMEA-Germany South Operational
EMEA-Greece Operational
EMEA-Hungary Operational
EMEA-Ireland Operational
EMEA-Italy Operational
EMEA-Liechtenstein Operational
EMEA-Lithuania Operational
EMEA-Luxembourg Operational
EMEA-Moldova Operational
EMEA-Monaco Operational
EMEA-Netherlands Central Operational
EMEA-Netherlands South Operational
EMEA-Norway Operational
EMEA-Poland Operational
EMEA-Portugal Operational
EMEA-Romania Operational
EMEA-Russia Central Operational
EMEA-Russia Northwest Operational
EMEA-Slovakia Operational
EMEA-Slovenia Operational
EMEA-Spain Central Operational
EMEA-Spain East Operational
EMEA-Sweden Operational
EMEA-Switzerland Operational
EMEA-UK Operational
EMEA-Ukraine Operational
EMEA-Uzbekistan Operational
EMEA-Kenya Operational
EMEA-Nigeria Operational
EMEA-South Africa Central Operational
EMEA-South Africa West Operational
EMEA-Egypt Operational
EMEA-Israel Operational
EMEA-Jordan Operational
EMEA-Kuwait Operational
EMEA-Saudi Arabia Operational
EMEA-Turkey Operational
EMEA-United Arab Emirates Operational
Americas-Brazil South (Location on-boarded prior to version 1.4) Operational
Americas-Canada East (Location on-boarded prior to version 1.4) Operational
Americas-US Central (Location on-boarded prior to version 1.4) Operational
Americas-US East (Location on-boarded prior to version 1.4) Operational
Americas-US Northwest (Location on-boarded prior to version 1.4) Operational
Americas-US West (Location on-boarded prior to version 1.4) Operational
APAC-Australia Southeast (Location on-boarded prior to version 1.4) Operational
APAC-India West (Location on-boarded prior to version 1.4) Operational
APAC-Japan Central (Location on-boarded prior to version 1.4) Operational
APAC-Singapore (Location on-boarded prior to version 1.4) Operational
APAC-South Korea (Location on-boarded prior to version 1.4) Operational
EMEA-France North (Location on-boarded prior to version 1.4) Operational
EMEA-Germany Central (Location on-boarded prior to version 1.4) Operational
EMEA-Ireland (Location on-boarded prior to version 1.4) Operational
EMEA-UK (Location on-boarded prior to version 1.4) Operational
Prisma Cloud Degraded Performance
90 days ago
99.99 % uptime
Today
Americas - app.prismacloud.io Operational
90 days ago
99.98 % uptime
Today
Americas - app2.prismacloud.io Operational
90 days ago
99.99 % uptime
Today
Americas - app3.prismacloud.io Operational
90 days ago
100.0 % uptime
Today
Americas - app4.prismacloud.io Operational
90 days ago
100.0 % uptime
Today
Americas - app.gov.prismacloud.io Operational
90 days ago
100.0 % uptime
Today
Asia Pacific - app.anz.prismacloud.io Operational
90 days ago
100.0 % uptime
Today
Europe - app.eu.prismacloud.io Operational
90 days ago
100.0 % uptime
Today
Europe - app2.eu.prismacloud.io Degraded Performance
90 days ago
100.0 % uptime
Today
Prisma SaaS ? Operational
N. California ? Operational
Singapore ? Operational
Frankfurt ? Operational
Traps Management Service Operational
N. Virginia Operational
Frankfurt Operational
WildFire Operational
WildFire Global Cloud ? Operational
WildFire Europe Cloud Operational
WildFire Singapore Cloud Operational
WildFire Japan Cloud Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Prisma Access Scheduled Maintenance Nov 5, 00:00-04:00 UTC
We have a planned service maintenance for Prisma Access in all regions scheduled for November 05, 2019 from 00:00 UTC to 04:00 UTC. While the service is expected to behave normally, you cannot do any commits during this period.
Posted on Oct 14, 23:02 UTC
Prisma Access Scheduled Maintenance Nov 8, 18:00 - Nov 11, 06:00 UTC
We have a planned service maintenance for Prisma Access in all regions scheduled for November 8th, 2019 from 18:00 UTC to November 11th, 2019 6:00 UTC. We do not anticipate the service to be impacted during this period. In the event of any brief interruption to remote networks and service connections, we will be working diligently to bring it back on promptly.
Posted on Oct 18, 08:54 UTC
Past Incidents
Oct 21, 2019

No incidents reported today.

Oct 20, 2019

No incidents reported.

Oct 19, 2019

No incidents reported.

Oct 18, 2019
Prisma Cloud Issue
Resolved - This incident has been resolved.
Oct 18, 16:42 UTC
Update - This incident has been resolved.
Oct 18, 13:09 UTC
Update - We are continuing to investigate this issue, and have identified it affects all environments.
Oct 17, 21:49 UTC
Investigating - Prisma Cloud is currently experiencing an issue. We are actively working on this issue and will provide another update once available with further details.

Customer Impact: Intermittent "Internal Server Error(500)" messages affecting Portal and API access to all environments.

Workaround: N/A
Oct 17, 18:03 UTC
Oct 17, 2019
Prisma Cloud Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Oct 17, 06:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 02:30 UTC
Scheduled - We have a planned service maintenance for Prisma Cloud in the following regions scheduled for October 17, 2019 from 2:30 AM UTC to 6:30 AM UTC. The service is expected to behave normally during this period.
Oct 16, 13:45 UTC
Maintenance for Hub
Completed - The scheduled maintenance has been completed.
Oct 17, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 01:00 UTC
Scheduled - We have a planned service maintenance for hub scheduled for October 16, 2019 from 01:00 UTC to 02:00UTC. Customer impact: Customers may be logged out of the SSO session during the maintenance window.
Oct 17, 00:59 UTC
Oct 16, 2019
Prisma Access hosted GlobalProtect Agent Update
Completed - The scheduled maintenance has been completed.
Oct 16, 23:05 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 23:00 UTC
Scheduled - Prisma Access will update the GlobalProtect Agent from version 5.0.4 to 5.0.5 on October 16, 2019 at 23:00 UTC. This will be addressing the CVE-2019-17436 vulnerability. This does not necessarily mean there will be any automatic change for GlobalProtect users' agent version.

To manage the GlobalProtect version deployed to your users and information regarding update cadence of the GlobalProtect hosted agent, please review the following documentation -
Manage the GlobalProtect Agent

For GlobalProtect 5.0.5 release notes -
GlobalProtect App 5.0 Release Notes
Oct 16, 22:51 UTC
Prisma Cloud Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Oct 16, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 17:00 UTC
Scheduled - We have a planned service maintenance for Prisma Cloud in the following regions scheduled for October 16, 2019 from 5:00 PM UTC to 9:00 PM UTC. The service is expected to behave normally during this period.
Oct 16, 13:43 UTC
Oct 15, 2019
Cortex ingestion issues in EU
Resolved - This incident has been resolved.
Oct 15, 20:54 UTC
Update - We are continuing our efforts to recover the system and will provide another update by 21:00 UTC with further details.
Oct 15, 19:14 UTC
Identified - Cortex Data Lake is currently experiencing an issue in Europe. We are actively working on this issue and will provide another update by 19:00 UTC with further details.

Customer Impact: Ingestion Delay

Workaround: "N/A"
Oct 15, 17:50 UTC
Oct 14, 2019
AutoFocus - Ingestion
Resolved - AutoFocus Ingestion incident has been resolved.
Oct 14, 15:26 UTC
Update - AutoFocus Ingestion issue has cleared.
Oct 14, 15:25 UTC
Identified - AutoFocus Ingestion is experiencing an issue. Samples recently analyzed might not be available as part of the search results. We have identified the cause and are working to resolve the issue.
Oct 5, 04:48 UTC
Oct 13, 2019

No incidents reported.

Oct 12, 2019

No incidents reported.

Oct 11, 2019

No incidents reported.

Oct 10, 2019
Traps Management Service Issue
Resolved - Traps Management Service experienced an issue accessing to the management in the US from 13:15 to 14:00 UTC time.
The root cause was issues in TMS DB.
Oct 10, 15:13 UTC
Oct 9, 2019
Prisma Cloud Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Oct 9, 05:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 02:00 UTC
Scheduled - We have a urgent maintenance for Prisma Cloud in the following regions scheduled for October 8, 2019 from 8:00 PM PDT to 11:00 PM PDT. The service is expected to behave normally during this period.
Oct 8, 20:01 UTC
Oct 8, 2019
Prisma Cloud Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Oct 8, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 20:00 UTC
Scheduled - We have a urgent maintenance for Prisma Cloud in the following regions scheduled for October 8, 2019 from 1:00 PM PDT to 4:00 PM PDT. The service is expected to behave normally during this period.
Oct 8, 19:57 UTC
WildFire Issue
Resolved - This incident has been resolved.
Oct 8, 19:22 UTC
Monitoring - WildFire is currently experiencing an issue in US Cloud CA region. We are actively working on this issue and will provide another update by Oct 8 20:00:00 UTC 2019 with further details.

Customer Impact: Public API get failed

Workaround: N/A
Oct 8, 18:09 UTC
Oct 7, 2019
Maintenance for Hub
Completed - The scheduled maintenance has been completed.
Oct 7, 22:40 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 21:40 UTC
Scheduled - We have a planned service maintenance for hub scheduled for October 07, 2019 from 21:40 UTC to 22:40UTC. Customer impact: Customers may be logged out of the SSO session during the maintenance window.
Oct 7, 21:32 UTC
Prisma SaaS Scan and Slowness in UI Portal
Resolved - This issue is resolved. If you see any new issues, please contact the Support team.
Oct 7, 17:30 UTC
Update - We are continuing to monitor for any further issues.
Oct 5, 06:24 UTC
Monitoring - A fix has been implemented and we are monitoring the progress
Oct 5, 06:24 UTC
Identified - We are currently working to resolve a backend issue that is causing slowness in scan and UI portal performance. Only EMEA region is impacted by this issue.
Oct 4, 17:51 UTC
← Incident History Powered by Statuspage