Palo Alto Networks Cloud Services
Prisma SaaS - Office365 Install Issue
Identified - Prisma SaaS technical team has identified that we are experiencing service issues related with adding a new Office365 app (new installation issue) in our product portal. This is due to a change in Microsoft APIs and our backend services. We are actively working to get those addressed and find an interim solution.
Sep 19, 00:44 UTC
Prisma Access: Minimum Panorama Version Changing to 9.0.3-H3 on October 31, 2019
Update - We are continuing to work on a fix for this issue.
Sep 18, 21:44 UTC
Identified - Starting October 31, 2019, Prisma Access requires a minimum Panorama version of PAN-OS 9.0.3-H3. This upgrade is mandatory and is required to support new future Prisma Access releases. We are sending this announcement in advance to allow you time to plan and prepare the upgrade process for your organization.

There are no known issues in Panorama 9.0.3-H3 that affects Prisma Access. We have several Prisma Access customers who have successfully upgraded to Panorama 9.0.x.

No Cloud Services plugin upgrade is required as a part of the Panorama upgrade; Panorama 9.0 is already supported with the Cloud Services plugin. https://docs.paloaltonetworks.com/compatibility-matrix/panorama/plugins.html#id17C8A0Y0M9I

Upgrading your Panorama to 9.0.3-H3 does not give you access to any new PAN-OS 9.0 features in Prisma Access yet; new feature availability will be communicated when it is available.

After October 31, 2019, you will not be able to manage Prisma Access using Panorama versions earlier than 9.0.

If you have additional questions, please contact your Palo Alto Networks representative.

Note: For information about upgrading Panorama, see Install Content and Software Updates for Panorama in the Panorama 9.0 Administrator's Guide and the PAN-OS 9.0 Release Notes.
Sep 18, 15:24 UTC
Prisma SaaS integration with Facebook Workplace (Beta)
Identified - The Prisma SaaS integration with Facebook Workplace (Beta) is undergoing a maintenance upgrade and is not operational. We are working with Facebook to resolve the issue so that you can use this integration without disruption. There is no action for you at this time, and we thank you for your patience.
Aug 17, 00:35 UTC
Prisma SaaS - Office 365 Scan Performance
Identified - We're experiencing a high volume of API requests for Office 365 and are temporarily controlling the rate of requests. We understand that this impacts the scanning performance time for the Office 365 app and are actively working with Microsoft to resolve the issue.
Aug 17, 00:34 UTC

About This Site

This page provides status information on Palo Alto Networks Cloud Services.

Uptime over the past 90 days. View historical uptime.
AutoFocus Operational
Cortex Data Lake Operational
Americas Operational
Europe Operational
Cortex XDR - Analytics Operational
Americas Operational
Europe Operational
Cortex XDR - Investigation and Response Operational
Americas Operational
Europe Operational
DNS Security Operational
Hub ? Operational
PAN-DB Cloud Operational
Prisma Access Operational
Americas-Argentina Operational
Americas-Bolivia Operational
Americas-Brazil Central Operational
Americas-Brazil East Operational
Americas-Brazil South Operational
Americas-Canada Central Operational
Americas-Canada East Operational
Americas-Canada West Operational
Americas-Chile Operational
Americas-Colombia Operational
Americas-Costa Rica Operational
Americas-Ecuador Operational
Americas-Mexico Central Operational
Americas-Mexico West Operational
Americas-Panama Operational
Americas-Paraguay Operational
Americas-Peru Operational
Americas-US Central Operational
Americas-US East Operational
Americas-US Northeast Operational
Americas-US Northwest Operational
Americas-US South Operational
Americas-US Southeast Operational
Americas-US Southwest Operational
Americas-US West Operational
Americas-Venezuela Operational
APAC-Australia East Operational
APAC-Australia South Operational
APAC-Australia Southeast Operational
APAC-Bangladesh Operational
APAC-Cambodia Operational
APAC-Hong Kong Operational
APAC-India North Operational
APAC-India South Operational
APAC-India West Operational
APAC-Indonesia Operational
APAC-Japan Central Operational
APAC-Japan South Operational
APAC-Malaysia Operational
APAC-Myanmar Operational
APAC-New Zealand Operational
APAC-Pakistan South Operational
APAC-Pakistan West Operational
APAC-Papua New Guinea Operational
APAC-Philippines Operational
APAC-Singapore Operational
APAC-South Korea Operational
APAC-Taiwan Operational
APAC-Thailand Operational
APAC-Vietnam Operational
EMEA-Andorra Operational
EMEA-Austria Operational
EMEA-Belarus Operational
EMEA-Belgium Operational
EMEA-Bulgaria Operational
EMEA-Croatia Operational
EMEA-Czech Republic Operational
EMEA-Denmark Operational
EMEA-Finland Operational
EMEA-France North Operational
EMEA-France South Operational
EMEA-Germany Central Operational
EMEA-Germany North Operational
EMEA-Germany South Operational
EMEA-Greece Operational
EMEA-Hungary Operational
EMEA-Ireland Operational
EMEA-Italy Operational
EMEA-Liechtenstein Operational
EMEA-Lithuania Operational
EMEA-Luxembourg Operational
EMEA-Moldova Operational
EMEA-Monaco Operational
EMEA-Netherlands Central Operational
EMEA-Netherlands South Operational
EMEA-Norway Operational
EMEA-Poland Operational
EMEA-Portugal Operational
EMEA-Romania Operational
EMEA-Russia Central Operational
EMEA-Russia Northwest Operational
EMEA-Slovakia Operational
EMEA-Slovenia Operational
EMEA-Spain Central Operational
EMEA-Spain East Operational
EMEA-Sweden Operational
EMEA-Switzerland Operational
EMEA-UK Operational
EMEA-Ukraine Operational
EMEA-Uzbekistan Operational
EMEA-Kenya Operational
EMEA-Nigeria Operational
EMEA-South Africa Central Operational
EMEA-South Africa West Operational
EMEA-Egypt Operational
EMEA-Israel Operational
EMEA-Jordan Operational
EMEA-Kuwait Operational
EMEA-Saudi Arabia Operational
EMEA-Turkey Operational
EMEA-United Arab Emirates Operational
Americas-Brazil South (Location on-boarded prior to version 1.4) Operational
Americas-Canada East (Location on-boarded prior to version 1.4) Operational
Americas-US Central (Location on-boarded prior to version 1.4) Operational
Americas-US East (Location on-boarded prior to version 1.4) Operational
Americas-US Northwest (Location on-boarded prior to version 1.4) Operational
Americas-US West (Location on-boarded prior to version 1.4) Operational
APAC-Australia Southeast (Location on-boarded prior to version 1.4) Operational
APAC-India West (Location on-boarded prior to version 1.4) Operational
APAC-Japan Central (Location on-boarded prior to version 1.4) Operational
APAC-Singapore (Location on-boarded prior to version 1.4) Operational
APAC-South Korea (Location on-boarded prior to version 1.4) Operational
EMEA-France North (Location on-boarded prior to version 1.4) Operational
EMEA-Germany Central (Location on-boarded prior to version 1.4) Operational
EMEA-Ireland (Location on-boarded prior to version 1.4) Operational
EMEA-UK (Location on-boarded prior to version 1.4) Operational
Prisma Cloud Operational
90 days ago
99.99 % uptime
Today
Americas - app.prismacloud.io Operational
90 days ago
99.98 % uptime
Today
Americas - app2.prismacloud.io Operational
90 days ago
99.99 % uptime
Today
Americas - app3.prismacloud.io Operational
90 days ago
100.0 % uptime
Today
Americas - app4.prismacloud.io Operational
90 days ago
100.0 % uptime
Today
Americas - app.gov.prismacloud.io Operational
90 days ago
100.0 % uptime
Today
Asia Pacific - app.anz.prismacloud.io Operational
90 days ago
100.0 % uptime
Today
Europe - app.eu.prismacloud.io Operational
90 days ago
100.0 % uptime
Today
Europe - app2.eu.prismacloud.io Operational
90 days ago
100.0 % uptime
Today
Prisma SaaS ? Operational
N. California ? Operational
Singapore ? Operational
Frankfurt ? Operational
Traps Management Service Operational
N. Virginia Operational
Frankfurt Operational
WildFire Operational
WildFire Global Cloud ? Operational
WildFire Europe Cloud Operational
WildFire Singapore Cloud Operational
WildFire Japan Cloud Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Cortex XDR - Investigation and Response Scheduled Upgrade in Europe Region Sep 23, 15:00-19:00 UTC
We have an upgrade planned for Cortex XDR - Investigation and Response in Europe region scheduled on September 23rd from 15:00 UTC to 19:00 UTC. The service may be unavailable for a maximum of 30 minutes during this window.
However, if you experience unusual activity related to this, please contact our Support - https://www.paloaltonetworks.com/company/contact-support.
Posted on Sep 21, 09:43 UTC
Cortex XDR - Investigation and Response Scheduled Upgrade in America Region Sep 24, 08:00-12:00 UTC
We have an upgrade planned for Cortex XDR - Investigation and Response in America region scheduled on September 24th from 08:00 UTC to 12:00 UTC. The service may be unavailable for a maximum of 30 minutes during this window.
However, if you experience unusual activity related to this, please contact our Support - https://www.paloaltonetworks.com/company/contact-support.
Posted on Sep 21, 09:49 UTC
Past Incidents
Sep 23, 2019

No incidents reported today.

Sep 22, 2019
US Regions - Emergency Production Update
Completed - The scheduled maintenance has been completed.
Sep 22, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 03:00 UTC
Scheduled - We will be deploying critical updates for our backend architecture due to elevated latency.

No Customer Impact is expected.
Sep 21, 17:09 UTC
Sep 21, 2019
EMEA / APAC Regions - Emergency Production Update
Completed - The scheduled maintenance has been completed.
Sep 21, 20:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 17:15 UTC
Scheduled - We will be deploying critical updates for our backend architecture due to elevated latency.

No Customer Impact is expected.
Sep 21, 17:07 UTC
Sep 20, 2019
Maintenance for Hub
Completed - The scheduled maintenance has been completed.
Sep 20, 02:40 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 01:40 UTC
Scheduled - We have a planned service maintenance for hub scheduled for September 20, 2019 from 01:40 UTC to 02:40 UTC. Customer impact: Customers may be logged out of the SSO session during the maintenance window.
Sep 20, 01:36 UTC
Sep 18, 2019
Prisma Access Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Sep 18, 03:34 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 03:01 UTC
Scheduled - We have a planned service maintenance for Prisma Access in all regions scheduled for September 18, 2019 from 3:00 UTC to 4:00 UTC. While the service is expected to behave normally, you cannot do any commits during this period.
Sep 18, 02:45 UTC
Prisma SaaS - Google & Gmail App Install Issue
Resolved - We have applied a fix to resolve this issues
Sep 18, 00:38 UTC
Investigating - Prisma SaaS technical team has identified that we are experiencing service issues related with adding a new Google Drive and Gmail app in our product portal. This is due to a change in Google Marketplace. We are actively working to get those addressed and find an interim solution.
Aug 22, 21:40 UTC
Sep 17, 2019
Prisma Access Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Sep 17, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 01:00 UTC
Scheduled - We have a planned service maintenance for Prisma Access in all regions scheduled for September 17, 2019 from 1:00 UTC to 2:00 UTC. While the service is expected to behave normally, you cannot do any commits during this period.
Sep 16, 20:59 UTC
Sep 16, 2019

No incidents reported.

Sep 15, 2019

No incidents reported.

Sep 14, 2019

No incidents reported.

Sep 13, 2019

No incidents reported.

Sep 12, 2019
AutoFocus - MineMeld Issue
Resolved - AutoFocus - MineMeld service is up and running. Please contact Customer Support if you continue to have issues.
Sep 12, 19:57 UTC
Update - The incident has been resolved. Please contact Customer Support if you continue to have issues.
Sep 12, 19:54 UTC
Monitoring - The issue has been resolved.
Sep 12, 19:38 UTC
Identified - We are currently experiencing issues with AutoFocus - Minemeld. We are actively working on this will provide another update as soon as we have more details.

Customer Impact: Pod restarts are failing. Possible communication issues in/out of pods.
Workaround: N/A
Sep 12, 16:43 UTC
Update - We are currently experiencing issues with AutoFocus - Minemeld. We are actively working on this will provide another update as soon as we have more details.

Customer Impact: Pod restarts are failing.
Workaround: N/A
Sep 12, 12:29 UTC
Investigating - We are currently experiencing issues with AutoFocus - Minemeld. We are actively working on this will provide another update as soon as we have more details.

Workaround: N/A
Sep 12, 04:09 UTC
Sep 11, 2019

No incidents reported.

Sep 10, 2019
Maintenance for Hub
Completed - The scheduled maintenance has been completed.
Sep 10, 18:00 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Sep 10, 17:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 17:00 UTC
Scheduled - We have a planned service maintenance for hub scheduled for September 10, 2019 from 17:00 UTC to 18:00 UTC. Customer impact: Customers may be logged out of the SSO session during the maintenance window.
Sep 10, 16:49 UTC
Traps Management Service Issue
Resolved - This incident has been resolved.
The root cause was issues in TMS DB.
Sep 10, 14:26 UTC
Identified - Traps Management Service is currently experiencing an issue in US. We are actively working on this issue and will provide another update by 14:00 UTC with further details.

Customer Impact: Issues with TMS console
Sep 10, 13:18 UTC
Cortex XDR - Analytics Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Sep 10, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 07:00 UTC
Scheduled - We have a planned service maintenance for Cortex XDR - Analytics Americas and Europe scheduled during Sep 09, 2019 from 07:00 UTC to Sep 09, 2019 19:00 UTC. The service may not be available during this period while the maintenance is in progress.
Sep 8, 17:40 UTC
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