All Systems Operational

About This Site

This page provides status information on Palo Alto Networks Cloud Services.

GlobalProtect Cloud Service Operational
90 days ago
100.0 % uptime
Today
N. Virginia Operational
90 days ago
100.0 % uptime
Today
Ohio Operational
90 days ago
100.0 % uptime
Today
N. California Operational
90 days ago
100.0 % uptime
Today
Oregon Operational
90 days ago
100.0 % uptime
Today
Montreal Operational
90 days ago
100.0 % uptime
Today
Mumbai Operational
90 days ago
100.0 % uptime
Today
Seoul Operational
90 days ago
100.0 % uptime
Today
Singapore Operational
90 days ago
100.0 % uptime
Today
Sydney Operational
90 days ago
100.0 % uptime
Today
Tokyo Operational
90 days ago
100.0 % uptime
Today
Frankfurt Operational
90 days ago
100.0 % uptime
Today
Ireland Operational
90 days ago
100.0 % uptime
Today
London Operational
90 days ago
100.0 % uptime
Today
Paris Operational
90 days ago
100.0 % uptime
Today
Sao Paulo Operational
90 days ago
100.0 % uptime
Today
Cortex Data Lake Operational
90 days ago
99.74 % uptime
Today
Americas Operational
90 days ago
99.49 % uptime
Today
Europe Operational
90 days ago
100.0 % uptime
Today
Traps Management Service Operational
90 days ago
99.64 % uptime
Today
N. Virginia Operational
90 days ago
99.89 % uptime
Today
Frankfurt Operational
90 days ago
99.39 % uptime
Today
Aperture Operational
90 days ago
99.87 % uptime
Today
N. California ? Operational
90 days ago
99.64 % uptime
Today
Singapore ? Operational
90 days ago
100.0 % uptime
Today
Frankfurt ? Operational
90 days ago
99.97 % uptime
Today
Cortex Hub ? Operational
90 days ago
98.54 % uptime
Today
Cortex XDR - Analytics Operational
90 days ago
100.0 % uptime
Today
Americas Operational
90 days ago
100.0 % uptime
Today
Europe Operational
90 days ago
100.0 % uptime
Today
WildFire Operational
90 days ago
99.51 % uptime
Today
WildFire Global Cloud ? Operational
90 days ago
99.99 % uptime
Today
WildFire Europe Cloud Operational
90 days ago
98.05 % uptime
Today
WildFire Singapore Cloud Operational
90 days ago
100.0 % uptime
Today
WildFire Japan Cloud Operational
90 days ago
100.0 % uptime
Today
PAN-DB Cloud Operational
90 days ago
100.0 % uptime
Today
Cortex XDR - Investigation and Response Operational
90 days ago
100.0 % uptime
Today
Americas Operational
90 days ago
100.0 % uptime
Today
Europe Operational
90 days ago
100.0 % uptime
Today
DNS Security Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Scheduled Maintenance
We have a planned service maintenance for Traps management service in Americas and Europe scheduled for March 24, 2019 from 06:30AM UTC to 12:30PM UTC.
We expect the maintenance window to be closed for up to 6 hours in Americas and Europe. During this maintenance window, access to the Traps management service console will be unavailable. Existing Traps agents will continue to function normally with all local capabilities available including Local Analysis, anti-exploitation and local detection capabilities, and Behavioral Threat Protection (Traps 6.0), all providing enforcement based on the last security policy received.
The following capabilities will be unavailable during the upgrade window:
- Newly deployed Traps agent(s) will not be able to register (including new VDI instances). Once the service resumes – newly deployed agents will automatically register.
- Wildfire will be unavailable to Traps agents. Verdicts for processes and scans performed during the upgrade window will be queued and sent once the upgrade completes.
- It will not be possible to login to TMS or make any changes to the security policy during this time.
- Security events that happen on the agents will be reported to the Traps management service console once the upgrade completes.
Posted on Mar 19, 21:52 UTC
Past Incidents
Mar 23, 2019

No incidents reported today.

Mar 22, 2019

No incidents reported.

Mar 21, 2019
Completed - The scheduled maintenance has been completed.
Mar 21, 23:05 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 23:00 UTC
Scheduled - The GlobalProtect Cloud Service will update the GlobalProtect Agent from version 4.1.10 to 5.0.1 on March 21st, 2019 at 23:00 UTC. This does not necessarily mean there will be any automatic change for GlobalProtect users' agent version.

To manage the GlobalProtect version deployed to your users and information regarding update cadence of the GlobalProtect hosted agent, please review the following documentation -
Manage the GlobalProtect Agent

For GlobalProtect 5.0.1 release notes -
GlobalProtect App 5.0 Release Notes
Mar 19, 22:55 UTC
Mar 20, 2019

No incidents reported.

Mar 19, 2019
Resolved - This incident has been resolved.
Mar 19, 21:09 UTC
Update - We are continuing to monitor for any further issues.
Mar 19, 21:08 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 19, 13:53 UTC
Identified - We are currently experiencing issues with Cortex Hub Americas and Europe. We are actively working on this and will post updates on the status. However, if you experience unusual activity related to this, please contact our Support at https://www.paloaltonetworks.com/company/contact-support.
Mar 19, 13:09 UTC
Resolved - This incident has been resolved.
Mar 19, 12:09 UTC
Identified - We are currently experiencing issues with Cortex Hub Americas and Europe. We are actively working on this and will post updates on the status. However, if you experience unusual activity related to this, please contact our Support at https://www.paloaltonetworks.com/company/contact-support.
Mar 19, 11:27 UTC
Mar 18, 2019
Resolved - This incident has been resolved.
Mar 18, 18:11 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 18, 15:38 UTC
Update - We are continuing to work on a fix for this issue.
Mar 18, 15:27 UTC
Identified - The issue has been identified and a fix is being implemented.
Mar 18, 15:20 UTC
Update - We are continuing to investigate this issue.
Mar 18, 15:03 UTC
Update - We are continuing to investigate this issue.
Mar 18, 15:01 UTC
Investigating - We are currently experiencing issues with Cortex Hub in Americas and Europe. We are actively working on this and will post updates on the status.
Mar 18, 14:35 UTC
Completed - The scheduled maintenance has been completed.
Mar 18, 02:00 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Mar 17, 22:06 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 23:00 UTC
Scheduled - We have a planned service maintenance for GlobalProtect Cloud Service in all regions scheduled for March 14th, 2019 from 23:00 UTC to March 18th, 2019 02:00 UTC. The service is expected to behave normally during this period.

For GlobalProtect Cloud Service release notes -
GlobalProtect-Cloud-Service-1-3-1-Release-Preview
Feb 28, 02:08 UTC
Mar 17, 2019
Completed - The scheduled maintenance has been completed.
Mar 17, 17:24 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 16:00 UTC
Scheduled - We have a planned service maintenance for Cortex XDR in Americas and Europe scheduled for 17th of March from 16:00 to 19:00. The service is expected to behave normally during this period. However, if you experience unusual activity related to this, please contact our Support - https://www.paloaltonetworks.com/company/contact-support.
Mar 14, 18:06 UTC
Mar 16, 2019
Completed - The maintenance window which was planed for today (March 16) is postponed. Further details will be provided when a new maintenance window will be scheduled.
Mar 16, 14:00 UTC
In progress - The maintenance window which was planed for today (March 16) is postponed. Further details will be provided when a new maintenance window will be scheduled.
Mar 16, 08:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Mar 14, 18:46 UTC
Update - We have a planned service maintenance for Traps management service in all regions scheduled for 16th of March from 08:00 PM UTC to 17th of March 04:00 AM UTC. The service is expected to be in complete outage during this period.
Mar 14, 17:30 UTC
Update - We will be undergoing scheduled maintenance during this time.
Mar 14, 17:30 UTC
Update - We have a planned service maintenance for Traps management service in all regions scheduled for 16th of March from 08:00 PM UTC to 17th of March 04:00 AM UTC. The service is expected to be in complete outage during this period.
Mar 14, 17:28 UTC
Scheduled - We have a planned service maintenance for Traps management service in all regions scheduled for 16th of March from 08:00 PM UTC to 17th of March 04:00 AM UTC. The service is expected to be in complete outage during this period.
Mar 14, 17:27 UTC
Resolved - Cortex Data Lake experienced a degradation in service from Mar 7, 2019 to March 10, 2019 impacting a small number of customers ability to view their stored data in a timely manner. During the impacted time period, all data was accurately queued, ensuring no logs were lost.

After an investigation, we found the root cause was a planned upgrade to our backend database, which impacted the time it took to ingest and view logs. At this time, we have corrected the issue, completed the upgrade, and expect all customers to return to normal operations once the queue is caught up. If you continue to experience issues, please contact support.
Mar 16, 00:11 UTC
Monitoring - We have resolved the issue with ingestion, however, there will be a delay for some customers before recent logs can be viewed in the services listed below. We are currently monitoring the Cortex Data Lake and will continue to post updates on the status.
Traps: log viewing in Traps management service

Panorama: log viewing for GlobalProtect cloud service, and next-generation firewalls
Mar 10, 22:38 UTC
Update - UPDATE issue in Cortex Data Lake in the Americas region has been experiencing log ingestion related issues for some customers. During this time, customers can view historical logs. However, there will be a delay before recent logs can be viewed or ingested in the following services:

Traps: log viewing in Traps management service

Panorama: log viewing for GlobalProtect cloud service, and next-generation firewalls
Mar 10, 15:10 UTC
Update - Cortex Data Lake in the Americas region is experiencing log ingestion related issues for some customers. During this time, customers can view historical logs.

We are actively working on this and will post updates on the status. During this time there will be a delay before recent logs can be viewed or ingested in the following services:

Traps: log viewing in Traps management service

Panorama: log viewing for GlobalProtect cloud service, and next-generation firewalls
Mar 10, 09:34 UTC
Update - Cortex Data Lake in the Americas region has been experiencing log ingestion related issues for some customers. During this time, customers can view historical logs. However, there will be a delay before recent logs can be viewed or ingested in the following services:

Traps: log viewing in Traps management service

Panorama: log viewing for GlobalProtect cloud service, and next-generation firewalls
Mar 10, 00:09 UTC
Identified - We are currently experiencing Intermittent ingestion Issue with Cortex Data Lake in the Americas. We are actively working on this and will post updates on the status.
Mar 9, 16:41 UTC
Mar 15, 2019
Resolved - We have now resolved the issue where Cortex Hub had partial outage.
Mar 15, 00:34 UTC
Update - We are continuing to investigate this issue.
Mar 14, 18:12 UTC
Update - We are continuing to investigate this issue.
Mar 14, 17:57 UTC
Investigating - Cortex Hub is currently experiencing an outage in America and Europe. We are actively working on this and will post updates on the status.
Mar 14, 17:56 UTC
Mar 13, 2019
Resolved - We have now resolved the issue with Traps agent request timeouts.

Issue Details:
Some Traps agents were experiencing timeouts when attempting to connect to customers' TMS tenants. In some situations the agent is able to renegotiate a connection on it’s own, but in others registration failed completely, primarily affecting customers with VDI environments,

Root Cause:
DNS resolving errors which results in agent request errors due to timeouts.

Corrective Actions:
DNS server was changed as well as added failover mechanism to prevent such issues in the future
Mar 13, 15:42 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 12, 08:15 UTC
Investigating - We are currently investigating this issue.
Mar 11, 10:05 UTC
Identified - We are currently experiencing issues with Traps Management Service Europe. We are actively working on this and will post updates on the status. However, if you experience unusual activity related to this, please contact our Support at https://www.paloaltonetworks.com/company/contact-support.
Mar 11, 10:04 UTC
Resolved - We observed issues with corrupted database where the endpoints table was temporarily unavailable. This further means that Traps Management Service users in Americas and Europe would not have seen Endpoints for about 3 Hours. In addition, related information in the Traps management console was showing errors due to that same issue. The issue has now been resolved, which means all endpoints and related data are fully available. There was no data loss or any security degradation of Traps agents.
Mar 13, 15:31 UTC
Identified - We are currently experiencing issues with Traps Management Service in Europe and Americas. We are actively working on this and will post updates on the status.
Mar 13, 13:05 UTC