In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 08:32 UTC
Update - We will be undergoing scheduled maintenance during this time.
Scheduled - We are planning a service maintenance for Cortex XDR in America, Canada, Singapore, India, Australia and Japan region. The maintenance is scheduled for May 24th 2022 from 08:30 AM UTC to 09:30 AM UTC May 24th 2022. During this window, the service may be unavailable for a maximum of 30 minutes. However, if you are experiencing unusual activity in your environment, please contact our Support - https://www.paloaltonetworks.com/company/contact-support.
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 08:31 UTC
Scheduled - We have a planned service maintenance for Prisma Cloud in the following regions (app.anz) scheduled for

May 24 from 08:30 to 12:30 UTC.

During this scheduled maintenance, customers may experience intermittent failures across services as they get upgraded.

Monitoring - A fix has been implemented and we are monitoring the results.
May 24, 02:54 UTC
Identified - The issue has been identified and a fix is being implemented.
May 24, 01:10 UTC
Investigating - We are currently investigating this issue.
May 23, 21:21 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 24, 02:51 UTC
Identified - The issue has been identified and a fix is being implemented.
May 24, 01:10 UTC
Investigating - We are currently investigating this issue.
May 23, 21:25 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 24, 01:34 UTC
Identified - The issue has been identified and a fix is being implemented.
May 24, 01:11 UTC
Investigating - We are currently investigating this issue.
May 23, 21:20 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 01:01 UTC
Scheduled - WHAT: A planned service maintenance for Palo Alto Networks IoT Security to optimize databases that store IoT security metrics

WHEN: Monday, May 23 | 5:00 PM PST - Tuesday, May 24 | 5:00 PM PST

WHERE: US, EU, SG, Goverrnment region

NO ACTION REQUIRED

IMPACT: A small fraction of US customers might experience slowness. Please ignore inspector offline alerts during the maintenance.

SUPPORT: We will provide status updates before and throughout the maintenance. If you have any questions or concerns, feel free to reach out to IoT Security technical support at iot-security@paloaltonetworks.com.

Monitoring - The root cause was identified and the fix has been applied. The autoscaling and new onboarding is now functional. We are continuing to monitor the service and we will provide another update by 17:00 UTC.
May 23, 11:38 UTC
Investigating - We are experiencing issues with autoscale and new onboarding because of content download failures. This is internally being triaged with the engineering teams for the root cause and a fix. The next update will be provided by 17:00 UTC.
May 23, 09:31 UTC
Update - No issues are reported and we are continuing to monitor the services.
The next update will be provided by 05-22-2022 at 01:00 UTC

May 21, 01:25 UTC
Monitoring - A few incidents of connectivity issues with our cloud hosting partner services were detected and remediated.
There have been no signs of service degradation though.
The SRE Team however continues to monitor the health of the services.

The next update will be provided by 05-21-2022 at 03:00 UTC

May 20, 22:37 UTC
Monitoring - The certificates and the chain used for GlobalProtect App Log Collection and ADEM expires on June 3, 2022. If you are a current ADEM customer, please be sure to renew the certificates for GlobalProtect App Log Collection and ADEM after April 20, 2022 but before June 3, 2022. Once the certificate is renewed between April 20th and June 3rd, existing ADEM end points will continue to work as expected, however new endpoints will require an upgrade to GP 5.2.11. If you renew the certificates on or before April 20, 2022, you will still get the old certificates which will expire on June 3, 2022. If you do not renew the certificates before June 3, 2022, new and existing clients will not be able to connect to the ADEM and GP app log collection service.

Live community article

Mar 24, 20:44 UTC
Monitoring - Palo Alto Networks will be implementing IP address optimizations throughout 2021 to improve the overall experience for our Prisma Access customers. Please read more about it here.
Feb 22, 23:30 UTC
Monitoring - If you are running a Prisma Access (Panorama Managed) deployment that uses a Cloud Services plugin that is earlier than 2.1 Preferred and have had your dataplane upgraded to PAN-OS 9.1.7, you must upgrade your plugin to 2.1 Preferred before November 18, 2021. 2.0 Preferred will no longer be supported starting November 18, 2021.

If you are running the 2.0 Innovation, 2.1 Innovation or 2.2 Preferred plugins, you are not affected by this EoL date; the 2.0 Innovation release is still supported.


If you do not see the Cloud Services plugin version 2.1 Preferred available for download, contact your authorized Palo Alto Networks representative or partner or open a support case.


To check your Cloud Services and dataplane versions, select Panorama > Cloud Services > Configuration > Service Setup. The Cloud Services version displays in the Plugin Alert area and the dataplane version displays in the DataPlane PAN-OS version area.

Nov 4, 17:40 UTC
Monitoring - (Please ignore this alert if you are running the 2.0-Innovation plugin version and/or your dataplane version is 10.0.3.)

The Cloud Services plugin 2.1 Preferred is now available for Prisma Access (Panorama Managed) deployments.

* If you are running the cloud Services plugin version 2.0-preferred, you can upgrade to the 2.1-Preferred plugin now.

* If you are running a Cloud Services plugin version of 1.8 or 1.7, check your dataplane version.
- If your dataplane is already upgraded to 9.1.7, upgrade your Cloud Services plugin to 2.0 Preferred; then, upgrade to 2.1 Preferred.
- If your dataplane is lower than 9.1.7, then please reach out to your Palo Alto Networks support or sales representative to get upgraded to a supported dataplane version.

* If you are running cloud service plugin 2.0-Innovation or your dataplane version is 10.0.3, please DO NOT UPGRADE to cloud plugin version 2.1-Preferred.
* If you are already running plugin version 2.1-Preferred, you can ignore this alert. No further action is required.

To check your Cloud Services plugin and dataplane versions, select Panorama > Cloud Services > Configuration > Service Setup. The Cloud Services version displays in the Plugin Alert area and the dataplane version displays in the DataPlane PAN-OS version area.

Jun 18, 21:57 UTC
Identified - Urgent message for Cortex Data Lake customers with firewalls onboarded via Panorama. Please read this Customer Advisory for more information. https://live.paloaltonetworks.com/t5/customer-advisories/panorama-on-boarded-firewall-certificate-issue-cortex-data-lake/ta-p/328630
May 19, 18:14 UTC

About This Site

This page provides status information on Palo Alto Networks Cloud Services.

AutoFocus Operational
Cortex Data Lake Operational
90 days ago
100.0 % uptime
Today
United States - Americas Operational
United States - Government ? Operational
Netherlands - Europe Operational
United Kingdom Operational
Singapore ? Operational
Canada ? Operational
Japan ? Operational
Australia ? Operational
Germany Operational
India ? Operational
90 days ago
100.0 % uptime
Today
Cortex XDR Under Maintenance
Netherlands - Europe Operational
United States - Americas Under Maintenance
United States - Government Operational
United Kingdom Operational
Singapore Under Maintenance
Japan Under Maintenance
Canada Under Maintenance
Australia Under Maintenance
Gateway Operational
Germany Operational
India Under Maintenance
Cortex XSOAR Operational
United States - East Operational
United States - West Operational
Canada Operational
Germany Operational
United Kingdom Operational
Australia Operational
DNS Security Operational
DLP Operational
90 days ago
100.0 % uptime
Today
Prisma SaaS DLP - NAM ? Operational
90 days ago
100.0 % uptime
Today
Prisma SaaS DLP - EU Operational
90 days ago
100.0 % uptime
Today
Prisma SaaS DLP - APAC Operational
90 days ago
100.0 % uptime
Today
Prisma Access DLP ? Operational
90 days ago
100.0 % uptime
Today
Prisma Cloud DLP ? Operational
90 days ago
100.0 % uptime
Today
DLP (NGFW) APAC Operational
90 days ago
100.0 % uptime
Today
DLP (NGFW) EU Operational
90 days ago
100.0 % uptime
Today
DLP (NGFW) NAM Operational
90 days ago
100.0 % uptime
Today
Cloud Identity Engine Operational
90 days ago
99.98 % uptime
Today
United States - Americas Operational
90 days ago
99.98 % uptime
Today
United States - Government Operational
90 days ago
99.98 % uptime
Today
Netherlands - Europe Operational
90 days ago
99.98 % uptime
Today
United Kingdom Operational
90 days ago
99.98 % uptime
Today
Singapore Operational
90 days ago
99.98 % uptime
Today
Canada Operational
90 days ago
99.98 % uptime
Today
Japan Operational
90 days ago
99.98 % uptime
Today
Australia Operational
90 days ago
99.98 % uptime
Today
Germany Operational
90 days ago
99.98 % uptime
Today
India Operational
90 days ago
99.98 % uptime
Today
Explore ? Operational
90 days ago
100.0 % uptime
Today
Hub ? Operational
90 days ago
100.0 % uptime
Today
IOT Security Under Maintenance
90 days ago
100.0 % uptime
Today
IOT Security App (US) Under Maintenance
90 days ago
100.0 % uptime
Today
IOT Security Service NGFW (US) Operational
90 days ago
100.0 % uptime
Today
IoT Security Government Under Maintenance
90 days ago
100.0 % uptime
Today
IoT Security (Europe) Under Maintenance
90 days ago
100.0 % uptime
Today
IOT Security Singapore Under Maintenance
90 days ago
100.0 % uptime
Today
PAN-DB Cloud Operational
Advanced URL Filtering Operational
Prisma Access Operational
90 days ago
100.0 % uptime
Today
Americas-Argentina Operational
90 days ago
100.0 % uptime
Today
Americas-Bolivia Operational
90 days ago
100.0 % uptime
Today
Americas-Brazil Central Operational
90 days ago
100.0 % uptime
Today
Americas-Brazil East Operational
90 days ago
100.0 % uptime
Today
Americas-Brazil South Operational
90 days ago
100.0 % uptime
Today
Americas-Canada Central Operational
90 days ago
100.0 % uptime
Today
Americas-Canada East Operational
90 days ago
100.0 % uptime
Today
Americas-Canada West Operational
90 days ago
100.0 % uptime
Today
Americas-Chile Operational
90 days ago
100.0 % uptime
Today
Americas-Colombia Operational
90 days ago
100.0 % uptime
Today
Americas-Costa Rica Operational
90 days ago
100.0 % uptime
Today
Americas-Ecuador Operational
90 days ago
100.0 % uptime
Today
Americas-Mexico Central Operational
90 days ago
100.0 % uptime
Today
Americas-Mexico West Operational
90 days ago
100.0 % uptime
Today
Americas-Panama Operational
90 days ago
100.0 % uptime
Today
Americas-Paraguay Operational
90 days ago
100.0 % uptime
Today
Americas-Peru Operational
90 days ago
100.0 % uptime
Today
Americas-US Central Operational
90 days ago
100.0 % uptime
Today
Americas-US East Operational
90 days ago
100.0 % uptime
Today
Americas-US Northeast Operational
90 days ago
100.0 % uptime
Today
Americas-US Northwest Operational
90 days ago
100.0 % uptime
Today
Americas-US South Operational
90 days ago
100.0 % uptime
Today
Americas-US Southeast Operational
90 days ago
100.0 % uptime
Today
Americas-US Southwest Operational
90 days ago
100.0 % uptime
Today
Americas-US West Operational
90 days ago
100.0 % uptime
Today
Americas-Venezuela Operational
90 days ago
100.0 % uptime
Today
APAC-Australia East Operational
90 days ago
100.0 % uptime
Today
APAC-Australia South Operational
90 days ago
100.0 % uptime
Today
APAC-Australia Southeast Operational
90 days ago
100.0 % uptime
Today
APAC-Bangladesh Operational
90 days ago
100.0 % uptime
Today
APAC-Cambodia Operational
90 days ago
100.0 % uptime
Today
APAC-Hong Kong Operational
90 days ago
100.0 % uptime
Today
APAC-India North Operational