Get webhook notifications whenever Palo Alto Networks Cloud Services creates an incident, updates an incident, resolves an incident or changes a component status.
Investigating - We have identified an issue with AWS affecting the Cloud NGFW AP-NORTHEAST-1 region. Customers may experience failures to deploy new resources.or delays in rule synchronization.
Current Status: AWS is experiencing increased error rates and launch delays/errors for EC2 instances in AP-NORTHEAST-1 in the Tokyo region. This is primarily impacting instances EC2 launches resulting in launch failures.
Ongoing Actions: Our engineering team is monitoring the provider’s recovery efforts and is prepared to validate service health as soon as infrastructure stabilizes. You can also monitor the underlying platform status via the AWS Health Dashboard.
Next Update: 11:30 AM UTC 30th Apr 2026
Apr 30, 2026 - 10:35 UTC
Update - We are continuing to monitor for any further issues.
Apr 02, 2026 - 18:05 UTC
Update - We are continuing to monitor for any further issues.
Mar 03, 2026 - 19:06 UTC
Update - We are continuing to monitor for any further issues.
Mar 03, 2026 - 03:10 UTC
Monitoring - AWS Middle East(Bahrain) outage impacting Cloud NGFW Services. We are aware of power outage in AWS Bahrain region. We are evaluating the impact on Cloud NGFW services in this region. Customers may experience failures to deploy new resources in this region. Ongoing Actions: Our engineering team is monitoring the provider’s recovery efforts and is prepared to validate service health as soon as infrastructure stabilizes. You can also monitor the underlying platform status via the AWS Status Page: https://health.aws.amazon.com/health/status?path=service-history Next Update: 5:00PM 3/03/2026 UTC.
Mar 02, 2026 - 22:49 UTC
We have a scheduled maintenance for FileMgr in US, Canada and Brazil Regions on May 1st from 03:00 to 07:00 UTC. Customers may encounter intermittent disconnections during the maintenance window. Posted on
Apr 28, 2026 - 01:09 UTC
We are planning a service maintenance for Cortex XDR / XSIAM / XSOAR 8 / XPANSE / CLOUD in America, Canada, Singapore, Indonesia, India, Australia, Taiwan, Korea, South Africa and Japan region. The maintenance is scheduled for May 3rd from 6:00AM UTC to 2:00PM UTC. During this window, the service may be unavailable for a maximum of 60 minutes. However, if you are experiencing unusual activity in your environment, please contact our Support - https://www.paloaltonetworks.com/company/contact-support. Posted on
Apr 15, 2026 - 07:05 UTC
We are planning a service maintenance for Cortex XDR / XSIAM / XSOAR 8 / XPANSE / CLOUD in Europe, Germany, Switzerland, Poland, Qatar, Israel, France, Saudi Arabia, Spain, Italy and United Kingdom regions. The maintenance is scheduled for May 3rd from noon UTC to 8:00PM UTC. During this window, the service may be unavailable for a maximum of 60 minutes. However, if you are experiencing unusual activity in your environment, please contact our Support - https://www.paloaltonetworks.com/company/contact-support. Posted on
Apr 15, 2026 - 07:08 UTC
We are planning a service maintenance for Cortex XDR / XSIAM / XSOAR 8 / XPANSE / CLOUD in America Government region. The maintenance is scheduled for May 10th from 2:00AM UTC to 10:00AM UTC. During this window, the service may be unavailable for a maximum of 60 minutes. However, if you are experiencing unusual activity in your environment, please contact our Support - https://www.paloaltonetworks.com/company/contact-support. Posted on
Apr 15, 2026 - 16:43 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Apr 15, 2026 - 07:22 UTC
Scheduled -
We are planning a service maintenance for Cortex XDR / XSIAM / XSOAR 8 / XPANSE / CLOUD in America, Canada, Singapore, Indonesia, India, Australia, Taiwan, Korea, South Africa and Japan region. The maintenance is scheduled for May 17th from 6:00AM UTC to 2:00PM UTC. During this window, the service may be unavailable for a maximum of 60 minutes. However, if you are experiencing unusual activity in your environment, please contact our Support - https://www.paloaltonetworks.com/company/contact-support.
Apr 15, 2026 - 07:20 UTC
We are planning a service maintenance for Cortex XDR / XSIAM / XSOAR 8 / XPANSE / CLOUD in Europe, Germany, Switzerland, Poland, Qatar, Israel, France, Saudi Arabia, Spain, Italy and United Kingdom regions. The maintenance is scheduled for May 17th from noon UTC to 8:00PM UTC. During this window, the service may be unavailable for a maximum of 60 minutes. However, if you are experiencing unusual activity in your environment, please contact our Support - https://www.paloaltonetworks.com/company/contact-support. Posted on
Apr 15, 2026 - 07:14 UTC
We are planning a service maintenance for Cortex XDR / XSIAM / XSOAR 8 / XPANSE / CLOUD in America, Canada, Singapore, Indonesia, India, Australia, Taiwan, Korea, South Africa and Japan region. The maintenance is scheduled for May 31st from 6:00AM UTC to 2:00PM UTC. During this window, the service may be unavailable for a maximum of 60 minutes. However, if you are experiencing unusual activity in your environment, please contact our Support - https://www.paloaltonetworks.com/company/contact-support. Posted on
Apr 15, 2026 - 08:23 UTC
We are planning a service maintenance for Cortex XDR / XSIAM / XSOAR 8 / XPANSE / CLOUD in Europe, Germany, Switzerland, Poland, Qatar, Israel, France, Saudi Arabia, Spain, Italy and United Kingdom regions. The maintenance is scheduled for May 31st from noon UTC to 8:00PM UTC. During this window, the service may be unavailable for a maximum of 60 minutes. However, if you are experiencing unusual activity in your environment, please contact our Support - https://www.paloaltonetworks.com/company/contact-support. Posted on
Apr 15, 2026 - 08:24 UTC
We are planning a service maintenance for Cortex XDR / XSIAM / XSOAR 8 / XPANSE / CLOUD in America Government region. The maintenance is scheduled for June 7th from 2:00AM UTC to 10:00AM UTC. During this window, the service may be unavailable for a maximum of 60 minutes. However, if you are experiencing unusual activity in your environment, please contact our Support - https://www.paloaltonetworks.com/company/contact-support. Posted on
Apr 15, 2026 - 16:44 UTC
Completed -
The scheduled maintenance has been completed.
Apr 30, 04:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 23:01 UTC
Scheduled -
WHAT: IoT Security (United States - Government) plans to carry on an upgrade maintenance on AWS EKS service, which hosts the IoT Security product.
IMPACT: Some customer may notice data delay in IoT pipeline. Please ignore firewall data offline alerts during the maintenance.
SUPPORT: We will provide status updates before and throughout the maintenance. If you have any questions or concerns, feel free to reach out to IoT Security technical support at iot-security@paloaltonetworks.com.
Apr 29, 19:02 UTC
Completed -
Scheduled maintenance is still in progress. We will provide updates as necessary.
Apr 30, 03:30 UTC
Update -
Scheduled maintenance is still in progress. We will provide updates as necessary.
Apr 30, 03:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 03:00 UTC
Scheduled -
We have scheduled maintenance for the Cloud User-ID (CUID) in the Americas regions. This is set for April 30, 2026, from 03:00 to 04:00 UTC. Customers may encounter intermittent disconnections during this window.
Apr 29, 16:25 UTC
Completed -
The scheduled maintenance has been completed.
Apr 30, 00:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 23:30 UTC
Scheduled -
We have a planned service maintenance for WildFire Global Cloud from April 29, 2026 23:30:00 UTC to April 30, 2026 00:30:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Apr 29, 23:20 UTC
Completed -
The scheduled maintenance has been completed.
Apr 30, 00:01 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 23:01 UTC
Scheduled -
We have scheduled maintenance for the Cloud User-ID (CUID) in the Europe region. This is set for April 29, 2026, from 23:00 to 23:59 UTC. Customers may encounter intermittent disconnections during this window.
Apr 29, 16:29 UTC
Completed -
The scheduled maintenance has been completed.
Apr 30, 00:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 20:00 UTC
Scheduled -
We have a scheduled maintenance for FileMgr in Netherlands, Switzerland, France, Poland, Spain, Italy, Qatar, Saudi Arabia, Israel Regions on March 29th from 20:00 to March 30th 00:00 UTC. Customers may encounter intermittent disconnections during the maintenance window.
Apr 28, 01:05 UTC
Completed -
The scheduled maintenance has been completed.
Apr 29, 23:31 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 22:31 UTC
Scheduled -
We have a planned service maintenance for WildFire Global Cloud on April 29, 2026 from 22:30:00 UTC to 23:30:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Apr 29, 21:32 UTC
Completed -
The scheduled maintenance has been completed.
Apr 29, 23:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 22:30 UTC
Scheduled -
We have a planned service maintenance for WildFire Europe Cloud on April 29, 2026 from 22:30:00 UTC to 23:30:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Apr 29, 21:32 UTC
Completed -
The scheduled maintenance has been completed.
Apr 29, 23:02 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 22:00 UTC
Scheduled -
We have a planned service maintenance for WildFire Poland Cloud on April 29, 2026 from 22:00:00 UTC to 23:00:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Apr 29, 21:33 UTC
Completed -
The scheduled maintenance has been completed.
Apr 29, 23:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 22:01 UTC
Scheduled -
We have a planned service maintenance for WildFire Indonesia Cloud on April 29, 2026 from 22:00:00 UTC to 23:00:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Apr 29, 21:33 UTC
Completed -
The scheduled maintenance has been completed.
Apr 29, 21:46 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 20:45 UTC
Scheduled -
We have a planned service maintenance for WildFire Singapore Cloud on April 29, 2026 from 20:45:00 UTC to 21:45:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Apr 29, 20:21 UTC
Completed -
The scheduled maintenance has been completed.
Apr 29, 21:45 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 20:46 UTC
Scheduled -
We have a planned service maintenance for WildFire Switzerland Cloud on April 29, 2026 from 20:45:00 UTC to 21:45:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Apr 29, 20:21 UTC
Completed -
The scheduled maintenance has been completed.
Apr 29, 21:45 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 20:45 UTC
Scheduled -
We have a planned service maintenance for WildFire Australia Cloud on April 29, 2026 from 20:45:00 UTC to 21:45:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Apr 29, 20:20 UTC
Completed -
The scheduled maintenance has been completed.
Apr 29, 21:31 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 20:30 UTC
Scheduled -
We have a planned service maintenance for WildFire UK Cloud on April 29, 2026 from 20:30:00 UTC to 21:30:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Apr 29, 20:12 UTC
Completed -
The scheduled maintenance has been completed.
Apr 29, 21:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 20:30 UTC
Scheduled -
We have a planned service maintenance for WildFire Canada Cloud on April 29, 2026 from 20:30:00 UTC to 21:30:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Apr 29, 20:12 UTC
Completed -
The scheduled maintenance has been completed.
Apr 29, 21:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 20:31 UTC
Scheduled -
We have a planned service maintenance for WildFire India Cloud on April 29, 2026 from 20:30:00 UTC to 21:30:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Apr 29, 20:12 UTC
Completed -
The scheduled maintenance has been completed.
Apr 29, 21:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 17:00 UTC
Scheduled -
We have a scheduled maintenance for FileMgr in South Korea, India, Singapore, Australia, Japan, Taiwan, Indonesia regions on March 29th from 17:00 to 21:00 UTC. Customers may encounter intermittent disconnections during the maintenance window.
Apr 28, 01:06 UTC
Completed -
The scheduled maintenance has been completed.
Apr 29, 20:01 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 19:00 UTC
Scheduled -
We have a planned service maintenance for WildFire Japan Cloud on April 29, 2026 from 19:00:00 UTC to 20:00:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Apr 29, 00:17 UTC
Completed -
The scheduled maintenance has been completed.
Apr 29, 09:49 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 07:49 UTC
Scheduled -
We have a planned service maintenance for WildFire France Cloud on April 29, 2026 from 07:49 UTC to 09:49 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Apr 29, 07:46 UTC
Completed -
The scheduled maintenance has been completed.
Apr 29, 09:47 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 07:47 UTC
Scheduled -
We have a planned service maintenance for WildFire Taiwan Cloud on April 29, 2026 from 07:47 UTC to 09:47 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Apr 29, 07:43 UTC
Completed -
The scheduled maintenance has been completed.
Apr 29, 09:25 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 07:25 UTC
Scheduled -
We have a planned service maintenance for WildFire Qatar Cloud on April 29, 2026 from 07:25 UTC to 09:25 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Apr 29, 07:20 UTC
Completed -
The scheduled maintenance has been completed.
Apr 29, 09:23 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 07:23 UTC
Scheduled -
We have a planned service maintenance for WildFire Israel Cloud on April 29, 2026 from 07:23 UTC to 09:23 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Apr 29, 07:18 UTC
Completed -
The scheduled maintenance has been completed.
Apr 29, 09:20 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 07:20 UTC
Scheduled -
We have a planned service maintenance for WildFire Spain Cloud on April 29, 2026 from 07:20 UTC to 09:20 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Apr 29, 07:15 UTC
Completed -
The scheduled maintenance has been completed.
Apr 29, 08:39 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 06:38 UTC
Scheduled -
We have a planned service maintenance for WildFire South Africa Cloud on April 29, 2026 from 06:38 UTC to 08:38 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Apr 29, 06:36 UTC
Completed -
The scheduled maintenance has been completed.
Apr 29, 08:38 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 06:38 UTC
Scheduled -
We have a planned service maintenance for WildFire Saudi Arabia Cloud on April 29, 2026 from 06:38 UTC to 08:38 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Apr 29, 06:36 UTC
Completed -
The scheduled maintenance has been completed.
Apr 29, 08:38 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 06:39 UTC
Scheduled -
We have a planned service maintenance for WildFire South Korea Cloud on April 29, 2026 from 06:38 UTC to 08:38 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Apr 29, 06:36 UTC
Completed -
The scheduled maintenance has been completed.
Apr 29, 08:01 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 06:01 UTC
Scheduled -
We have a planned service maintenance for WildFire US Native Cloud on April 29, 2026 from 06:01 UTC to 08:01 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Apr 29, 05:59 UTC
Completed -
The scheduled maintenance has been completed.
Apr 29, 06:45 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 04:45 UTC
Scheduled -
We have a planned service maintenance for WildFire EU Regulated Cloud on April 29, 2026 from 04:45 UTC to 06:45 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Apr 29, 04:44 UTC
Completed -
The scheduled maintenance has been completed.
Apr 29, 00:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 20:00 UTC
Scheduled -
We have a scheduled maintenance for FileMgr in Germany, UK Regions on April 28th from 20:00 to April 29th 00:00 UTC. Customers may encounter intermittent disconnections during the maintenance window.
Apr 28, 01:02 UTC
Completed -
The scheduled maintenance has been completed.
Apr 28, 22:01 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 21:01 UTC
Scheduled -
We have a planned service maintenance for WildFire Brazil Cloud on April 28, 2026 from 21:00:00 UTC to 22:00:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Apr 28, 20:54 UTC
Completed -
The scheduled maintenance has been completed.
Apr 28, 22:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 21:00 UTC
Scheduled -
We have a planned service maintenance for WildFire Italy Cloud on April 28, 2026 from 21:00:00 UTC to 22:00:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Apr 28, 20:54 UTC
Completed -
The scheduled maintenance has been completed.
Apr 28, 20:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 19:00 UTC
Scheduled -
We will be performing scheduled maintenance on our signature delivery infrastructure specifically serving the US East region.
During this window, there will be a brief period of approximately 90 minutes where signature updates may be delayed for customers in this region.
Customer Impact: A brief delay in the continuous (24/7) delivery of malware prevention signatures to US East region Next-Generation Firewall (NGFW) and Prisma Access customers. All other regions remain unaffected.
Apr 27, 19:38 UTC
Completed -
The scheduled maintenance has been completed.
Apr 28, 18:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 17:30 UTC
Scheduled -
We have a planned service maintenance for WildFire Delhi Cloud on April 28, 2026 from 17:30:00 UTC to 18:30:00 UTC. Customer Impact: Customers may encounter intermittent disconnection during the maintenance window and detection delays.
Apr 28, 17:11 UTC
Completed -
The scheduled maintenance has been completed.
Apr 28, 01:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 00:01 UTC
Scheduled -
We have an upgrade for Prisma Cloud Compute to Quinn update 4 hotfix 1 (version 34.04) scheduled for Apr 28, 2026 from 00:00 UTC to 03:00 UTC.
Users may experience intermittent failures in the Compute component during this window. No other Prisma Cloud components will be affected.
Resolved -
AWS has closed the issues and Cloud NGFW services are no longer impacted
Apr 27, 20:59 UTC
Monitoring -
AWS has resolved the Lambda, EC2 Availability & Dynamo DB errors. We are monitoring for continued stability.
Apr 27, 12:30 UTC
Investigating -
We have identified an issue with AWS affecting the Cloud NGFW EU-WEST-3 region. Customers may experience failures to deploy new resources or delays in rule synchronization Current Status: AWS is currently experiencing DynamoDB API error rate & EC2 Availability Issue Ongoing Actions: Our engineering team is monitoring the provider’s recovery efforts and is prepared to validate service health as soon as infrastructure stabilizes. You can also monitor the underlying platform status via the AWS Health Dashboard Next Update: 1 PM UTC 27th Apr 2026
Apr 27, 11:50 UTC
Resolved -
Azure has reported that this issue is now mitigated. See https://app.azure.com/h/GHHC-K4Z/97cdb5 for an update with more information provided by Azure.
CNGFW services are no longer impacted.
Apr 27, 20:13 UTC
Monitoring -
Azure has repoted that the affected services have largely recovered; however, some dependent services are still completing recovery and may experience intermittent issues while teams continue monitoring service stability.
Update -
Azure Reported Service Disruption Affecting Multiple Azure Services in the France Central Region Including Service Bus, Storage, Azure Cosmos DB experiencing an interruption when customers encountered VM restarts, temporary unavailability, and intermittent access issues due to an underlying datacenter event.
Apr 27, 14:38 UTC
Identified -
Azure is currently experiencing a degradation in the availability of the Azure Cosmos DB & Storage services in the France Central region. https://app.azure.com/h/GHHC-K4Z/97cdb5
Apr 27, 12:31 UTC
Investigating -
We have identified an issue with Azure affecting the Cloud NGFW France Central region for Storage & Cosmos DB issue which is impacting CNGFW Services. Customers may experience intermittent service unavailability, degraded performance, or delays in monitoring and telemetry.
Current Status : Azure notified higher than expected latency, timeouts or HTTP 500 errors when accessing data stored on Storage & CosmoDB accounts hosted in this region. We are actively investigating and mitigation actions are currently in progress to stabilize connectivity.
Ongoing Actions: Our engineering team is monitoring the provider’s recovery efforts and is prepared to validate service health as soon as infrastructure stabilizes.
You can also monitor the underlying platform status via the Azure Status Page: https://app.azure.com/h/GHHC-K4Z/97cdb5. Next Update: 1 PM UTC 27th Apr 2026
Apr 27, 12:02 UTC
Completed -
The scheduled maintenance has been completed.
Apr 26, 20:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 26, 12:00 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Apr 15, 07:26 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Apr 15, 07:06 UTC
Scheduled -
We are planning a service maintenance for Cortex XDR / XSIAM / XSOAR 8 / XPANSE / CLOUD in Europe, Germany, Switzerland, Poland, Qatar, Israel, France, Saudi Arabia, Spain, Italy and United Kingdom regions. The maintenance is scheduled for April 26th from noon UTC to 8:00PM UTC. During this window, the service may be unavailable for a maximum of 60 minutes. However, if you are experiencing unusual activity in your environment, please contact our Support - https://www.paloaltonetworks.com/company/contact-support.
Apr 15, 07:00 UTC
Completed -
The scheduled maintenance has been completed.
Apr 26, 16:00 UTC
Update -
We are extending the maintenance window by an additional two hours to complete the required activities. The expected downtime remains unchanged. We will continue to provide progress updates as needed.
Apr 26, 11:52 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 26, 06:00 UTC
Scheduled -
We are planning a service maintenance for Cortex XDR / XSIAM / XSOAR 8 / XPANSE / CLOUD in America, Canada, Singapore, Indonesia, India, Australia, Taiwan, Korea, South Africa and Japan region. The maintenance is scheduled for April 26th from 6:00AM UTC to 4:00PM UTC. During this window, the service may be unavailable for a maximum of 60 minutes. However, if you are experiencing unusual activity in your environment, please contact our Support - https://www.paloaltonetworks.com/company/contact-support.
Apr 15, 06:58 UTC
Completed -
The scheduled maintenance has been completed.
Apr 26, 10:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 26, 02:00 UTC
Scheduled -
We are planning a service maintenance for Cortex XDR / XSIAM / XSOAR 8 / XPANSE / CLOUD in America Government region. The maintenance is scheduled for April 26th from 2:00AM UTC to 10:00AM UTC. During this window, the service may be unavailable for a maximum of 60 minutes. However, if you are experiencing unusual activity in your environment, please contact our Support - https://www.paloaltonetworks.com/company/contact-support.
Apr 15, 16:42 UTC
Resolved -
The Azure East US infrastructure issue has been resolved by Microsoft. Cloud NGFW for Azure - eastus is fully operational. No active Azure CSP provider incidents remain. Customers should no longer experience failures when provisioning, scaling, or updating resources.
Apr 25, 01:21 UTC
Update -
We have identified an issue with Azure affecting the Cloud NGFW EastUS region. Customers may experience failures to deploy new resources
Current Status: Azure is still experiencing failures or delays when provisioning, scaling, or updating Azure resources. This is impacting our ability to Provision New firewalls and perform autoscale actions
Ongoing Actions: Our engineering team is monitoring the provider’s recovery efforts and is prepared to validate service health as soon as infrastructure stabilizes. You can also monitor the underlying platform status via the Azure Status Page:
Next Update: in 4 hours 03:04:54 UTC UTC 4/25/26
Apr 24, 23:05 UTC
Investigating -
We have identified an issue with Azure affecting the Cloud NGFW EastUS region. Customers may experience failures to deploy new resources
Current Status: Azure is currently experiencing failures or delays when provisioning, scaling, or updating Azure resources. This is impacting our ability to Provision New firewalls and perform autoscale actions
Ongoing Actions: Our engineering team is monitoring the provider’s recovery efforts and is prepared to validate service health as soon as infrastructure stabilizes. You can also monitor the underlying platform status via the Azure Status Page: https://azure.status.microsoft/en-us/status
Next Update: in 4 hours 22:54:00 UTC 4/24/26
Apr 24, 18:54 UTC
Completed -
The scheduled maintenance has been completed.
Apr 24, 20:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 19:00 UTC
Scheduled -
We will be performing scheduled maintenance on our signature delivery infrastructure specifically serving the US East region.
During this window, there will be a brief period of approximately 60 minutes where signature updates may be delayed for customers in this region.
Customer Impact: A brief delay in the continuous (24/7) delivery of malware prevention signatures to US East region Next-Generation Firewall (NGFW) and Prisma Access customers. All other regions remain unaffected.
Apr 23, 19:12 UTC
Completed -
The scheduled maintenance has been completed.
Apr 24, 18:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 17:00 UTC
Scheduled -
Performing Emergency maintenance in Germany and UK Regions. Customers may encounter intermittent disconnections during the maintenance window.
Apr 24, 16:41 UTC
Completed -
The scheduled maintenance has been completed.
Apr 24, 00:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 20:00 UTC
Scheduled -
We have a scheduled maintenance for FileMgr in Germany, UK Regions on April 23rd from 20:00 to April 24th 00:00 UTC. Customers may encounter intermittent disconnections during the maintenance window.
Apr 21, 00:38 UTC
Completed -
The scheduled maintenance has been completed.
Apr 23, 04:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 23:00 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Apr 21, 21:07 UTC
Scheduled -
WHAT: IoT Security (United States - Government) plans to carry on an upgrade maintenance on AWS EKS service, which hosts the IoT Security product.
IMPACT: Some customer may notice data delay in IoT pipeline. Please ignore firewall data offline alerts during the maintenance.
SUPPORT: We will provide status updates before and throughout the maintenance. If you have any questions or concerns, feel free to reach out to IoT Security technical support at iot-security@paloaltonetworks.com.
Apr 21, 20:41 UTC
Completed -
The scheduled maintenance has been completed.
Apr 22, 21:01 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 19:01 UTC
Scheduled -
We have scheduled maintenance for the Host Compliance Service (HCS) in the Americas and Europe region. This is set for April 22, 2026, from 19:00 to 21:00 UTC. Customers may encounter intermittent disconnections during this window.
Apr 22, 17:58 UTC
Completed -
The scheduled maintenance has been completed.
Apr 22, 21:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 19:01 UTC
Scheduled -
We have scheduled maintenance for the Cloud User-ID (CUID) in the Americas and Europe region. This is set for April 22, 2026, from 19:00 to 21:00 UTC. Customers may encounter intermittent disconnections during this window.
Apr 22, 18:00 UTC
Completed -
The scheduled maintenance has been completed.
Apr 22, 20:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 19:00 UTC
Scheduled -
We will be performing scheduled maintenance on our signature delivery infrastructure specifically serving the US West region.
During this window, there will be a brief period of approximately 60 minutes where signature updates may be delayed for customers in this region.
Customer Impact: A brief delay in the continuous (24/7) delivery of malware prevention signatures to US West region Next-Generation Firewall (NGFW) and Prisma Access customers. All other regions remain unaffected.
Apr 20, 23:44 UTC
Completed -
The scheduled maintenance has been completed.
Apr 22, 17:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 16:00 UTC
Scheduled -
We have scheduled maintenance for the Device Broker Service in the Europe region. This is set for April 22, 2026, from 16:00 to 17:00 UTC. Customers may encounter intermittent disconnections during this window.
Apr 21, 23:28 UTC
Completed -
The scheduled maintenance has been completed.
Apr 22, 04:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 03:00 UTC
Scheduled -
We have scheduled maintenance for the Device Broker Service in the Americas region. This is set for April 22, 2026, from 03:00 to 04:00 UTC. Customers may encounter intermittent disconnections during this window.
Apr 21, 23:24 UTC
Resolved -
The issue has been resolved and all incident should now be viewable in UIM.
Apr 17, 02:24 UTC
Update -
We are continuing to monitor for any further issues.
Apr 16, 23:59 UTC
Monitoring -
We've deployed a fix, and are seeing improvements. We'll keep monitoring for the next 2 hours. We will provide an update in the next hour on the progress.
Apr 16, 23:11 UTC
Identified -
We've identified the issue and currently attempting to remediate. We will update in next 60 mins on progress.
Apr 16, 22:14 UTC