SASE - CIE not syncing all users from Azure AD affecting users from connecting to GP.

Incident Report for Palo Alto Networks Cloud Services

Resolved

This incident has been resolved.

Posted Jun 30, 2025 - 23:14 UTC

Monitoring

This issue only happened to "on-prem" AD (not Azure AD) incremental sync, and full sync is a workaround.

Posted Jun 30, 2025 - 19:01 UTC

Investigating

The Engineering team has identified an issue, and we are working on the fix

We apologize for any inconvenience caused and sincerely appreciate your patience as we diligently work to resolve this matter.

We will provide the next update on June 30th, 2025, at 16:00 UTC.

Posted Jun 30, 2025 - 14:22 UTC

This incident affected: Cloud Identity Engine (United States - Americas, United States - Government, Netherlands - Europe, United Kingdom, Singapore, Canada, Japan, Australia, Germany, India, Switzerland, Spain, Italy, France, Poland, China, Taiwan, Qatar, Israel, Indonesia, Saudi Arabia, South Korea).