WildFire Issue

Incident Report for Palo Alto Networks Cloud Services

Resolved

This incident has been resolved.
Posted Jun 02, 2026 - 22:55 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jun 02, 2026 - 22:14 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Jun 02, 2026 - 21:56 UTC

Update

We are continuing to investigate this issue.
Posted Jun 02, 2026 - 21:13 UTC

Update

We are continuing to investigate this issue.
Posted Jun 02, 2026 - 19:23 UTC

Update

Wildfire is experiencing 8X more traffic than the normal traffic. The source of this traffic is not yet identified. We are actively working on the issue.
Posted Jun 02, 2026 - 15:35 UTC

Investigating

We are currently investigating this issue.
Posted Jun 02, 2026 - 15:28 UTC

Identified

Root cause identified. The fix to be ready in a couple of hours and deployment to happen later today.
Posted Jun 02, 2026 - 07:21 UTC

Update

WF is getting unexpected traffic from yesterday for which Wildfire services are not ready to handle. Wildfire has autoscaling settings. However, traffic is more than 8X of normal traffic. The max resources allocated can not handle these traffic.
Posted Jun 02, 2026 - 06:29 UTC

Investigating

WildFire is currently experiencing an issue in US Cloud. We are actively working on this issue and will provide another update by 14:00 with further details.

Customer Impact: Error while getting verdict

Workaround: N/A
Posted Jun 01, 2026 - 13:46 UTC
This incident affected: WildFire (WildFire Global Cloud).