WildFire Issue

Incident Report for Palo Alto Networks Cloud Services

Resolved

This incident has been resolved.

Posted Sep 30, 2025 - 02:06 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 30, 2025 - 02:03 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Sep 30, 2025 - 01:56 UTC

Investigating

WildFire is currently experiencing an issue in the Switzerland/Indonesia Cloud. We are actively working on this issue and will provide another update by 03:00 UTC with further details.

Customer Impact: Partial denial of file submissions and delay of verdict availability.

Workaround: N/A

Posted Sep 30, 2025 - 01:25 UTC

This incident affected: WildFire (WildFire Switzerland Cloud, WildFire Indonesia Cloud).