Cortex XDR/XSIAM/XSOAR8/XPANSE/CLOUD - Degraded performance in the US region

Incident Report for Palo Alto Networks Cloud Services

Resolved

This incident has been resolved.

Posted Sep 11, 2025 - 21:11 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Sep 11, 2025 - 18:01 UTC

Investigating

We are currently investigating this issue.

Posted Sep 11, 2025 - 16:52 UTC

This incident affected: Cortex XDR (United States - Americas), Cortex XSIAM (United States - Americas), Cortex XSOAR 8.x (United States - Americas), and Cortex XPANSE 2.x (United States - Americas).