Customer Support Portal Service is impacted

Incident Report for Palo Alto Networks Cloud Services

Resolved

Monitoring confirmed that the Customer Support Portal service operations are completely restored.
Posted Jun 12, 2025 - 23:22 UTC

Monitoring

The Customer Support Portal Services are fully recovered at 9:00 PM UTC
Posted Jun 12, 2025 - 21:06 UTC

Identified

The underlying services are recovering, and we are monitoring the situation. Next update: 9:08 PM UTC
Posted Jun 12, 2025 - 20:38 UTC

Update

We are currently investigating an outage across multiple cloud providers.
Next update: 9:01 PM UTC
Posted Jun 12, 2025 - 20:05 UTC

Investigating

We are currently investigating the issue.
Next update 8:01 PM UTC
Posted Jun 12, 2025 - 19:02 UTC
This incident affected: Customer Support Portal.