Log forwarding and streaming degradation for Device Security Cloud Service

Incident Report for Palo Alto Networks Cloud Services

Resolved

This incident has been resolved.
Posted Aug 21, 2026 - 18:35 UTC

Update

We are continuing to monitor for any further issues.
Posted Aug 20, 2026 - 00:54 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Aug 20, 2026 - 00:54 UTC

Update

We are continuing to investigate this issue.
Posted Aug 19, 2026 - 23:10 UTC

Investigating

Incident Overview

The Device Security Cloud Service is currently experiencing downstream impact due to degradation of the SLS (Security Logging Service) log forwarding and streaming service. Core device security enforcement remains fully functional, but log ingestion and visibility are delayed. This issue is isolated strictly to US regions.

Current Status & Impact

Impacted Services: Log forwarding and real-time log streaming, as well as downstream Device Security Cloud Service. Core security enforcement and device protection policies remain fully functional and unaffected.

Affected Scope: US Regions only.

Root Cause: Upstream Google Cloud Platform (GCP) resource capacity limitations.

Next Steps & Mitigations

Engineers from SLS team are actively working with GCP support to resolve infrastructure capacity issue.

Further updates will be provided as capacity is expanded.
Posted Aug 19, 2026 - 22:59 UTC
This incident affected: IoT/OT Security (United States).