Prisma Access - Commit & API failures and delayed Insights alerts

Incident Report for Palo Alto Networks Cloud Services

Resolved

This incident has been resolved.
Posted Sep 23, 2021 - 23:04 UTC

Monitoring

Our cloud service provider has restored all of their impacted services, and Prisma Access is recovering to its normal operating mode. We are continuing to monitor the situation. The next update will be posted by 00:30 UTC.
Posted Aug 31, 2021 - 23:43 UTC

Update

We are continuing to work with our partner to resolve the issues, next update will be posted by 21:30 PM UTC
Posted Aug 31, 2021 - 21:37 UTC

Identified

We are having intermittent issues with our cloud hosting partner services. This will result in intermittent commit failures, delayed alerts via Prisma Access Insights, and API failures. Networking and Security services are not impacted. We are working closely with our partner to resolve these issues, next update will be posted by 20:30 PM UTC.
Posted Aug 31, 2021 - 19:52 UTC
This incident affected: Prisma Access - Insights.
← Current Status Powered by Atlassian Statuspage