Increased latency observed on Customer Support Portal, some functionalities are degraded.

Incident Report for Palo Alto Networks Cloud Services

Resolved

The underlying problem causing increased latency on the Customer Service Portal has been resolved at 05:45 AM UTC
Posted Jun 05, 2025 - 05:35 UTC

Monitoring

The fix is implemented 05:45 AM UTC .All services are available, SRE team is monitoring availability of Customer Support Portal and SSO services.
ETA of next update 06:38 AM UTC.
Posted Jun 05, 2025 - 05:10 UTC

Investigating

Increased latency observed on Customer Support Portal, some functionalities are degraded. Investigation in progress. Next update ETA : 05:01 AM UTC
Posted Jun 05, 2025 - 04:01 UTC
This incident affected: Customer Support Portal.
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