Cortex XDR/XSIAM/XSOAR8/XPANSE/CLOUD - Degraded performance in the US region

Incident Report for Palo Alto Networks Cloud Services

Resolved

This incident has been resolved.

Posted Sep 03, 2025 - 18:21 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 03, 2025 - 17:37 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Sep 03, 2025 - 17:01 UTC

Investigating

We are currently investigating this issue.

Posted Sep 03, 2025 - 15:58 UTC

This incident affected: Cortex XDR (United States - Americas), Cortex XSIAM (United States - Americas), Cortex XSOAR 8.x (United States - Americas), and Cortex XPANSE 2.x (United States - Americas).