Resolved
This incident has been resolved.
Posted Sep 30, 2025 - 10:06 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Sep 30, 2025 - 08:00 UTC
Investigating
Cortex XDR/XSIAM/XPANSE/XSOAR8 - UI console is unavailable for some users
Cortex agent local protection continues to function normally as well as all data ingestion.
Posted Sep 30, 2025 - 07:34 UTC
This incident affected: Cortex XDR (Australia, Canada, Germany, India, Japan, Netherlands - Europe, Switzerland, United Kingdom, United States - Americas, United States - Government, Poland, Taiwan, Singapore, Qatar, Israel, France, Saudi Arabia, Indonesia, Spain, Italy, Korea, South Africa), Cortex XSIAM (Australia, Canada, Germany, India, Japan, Netherlands - Europe, Singapore, Switzerland, United Kingdom, United States - Americas, United States - Government, Poland, Taiwan, Qatar, Israel, France, Saudi Arabia, Indonesia, Spain, Italy, Korea, South Africa), Cortex XSOAR 8.x (Australia, Canada, Germany, India, Japan, Netherlands - Europe, Singapore, Switzerland, United Kingdom, United States - Americas, United States - Government, Poland, Taiwan, Qatar, Israel, France, Saudi Arabia, Indonesia, Spain, Italy, Korea, South Africa), Cortex XPANSE 2.x (Australia, Canada, Germany, India, Japan, Netherlands - Europe, Singapore, Switzerland, United Kingdom, United States - Americas, Poland, Taiwan, Qatar, FedRAMP Moderate, FedRAMP High, Israel, France, Saudi Arabia, Indonesia, Spain, Italy, Korea, South Africa), and Cortex Gateway.