Elevated Scan Timeouts in UK and France Regions

Incident Report for Palo Alto Networks Cloud Services

Resolved

The incident was resolved at 6am UTC.
Posted Aug 07, 2025 - 15:28 UTC

Monitoring

A fix has been deployed to both regions. We will continue to monitor the status before resolving.
Posted Aug 07, 2025 - 06:03 UTC

Identified

We have identified the issue related to the EDM service. A fix is being prepared.
Posted Aug 07, 2025 - 01:49 UTC

Investigating

We are currently investigating this issue.
Posted Aug 07, 2025 - 00:22 UTC
This incident affected: DLP (EMEA (London) - Prisma SaaS).