Cloud NGFW managed by Strata Cloud Manager(SCM) impacted - Commit issues

Incident Report for Palo Alto Networks Cloud Services

Identified

We are investigating reports of Commit Failures for CNGFW firewalls managed by Strata Cloud Manager (SCM). This prevents customers from pushing config into the Firewalls.

Note: Data plane traffic and security enforcement are not impacted by this event.
Ongoing Actions: Engineers have identified the issue and are now working on resolving the issue.
Next Update: [11:00 PM UTC], [March 11, 2026]
Posted Mar 11, 2026 - 18:57 UTC
This incident affects: Cloud NGFW for AWS (N.Virginia (us-east-1), Ohio (us-east-2), N.California (us-west-1), Oregon (us-west-2), Cape Town (af-south-1), Hong Kong (ap-east-1), Hyderabad (ap-south-2), Melbourne (ap-southeast-4), Mumbai (ap-south-1), Osaka (ap-northeast-3), Seoul (ap-northeast-2), Singapore (ap-southeast-1), Sydney (ap-southeast-2), Tokyo (ap-northeast-1), Canada Central (ca-central-1), Calgary (ca-west-1), Frankfurt (eu-central-1), Ireland (eu-west-1), London (eu-west-2), Milan (eu-south-1), Paris (eu-west-3), Spain (eu-south-2), Stockholm (eu-north-1), Bahrain (me-south-1), Sao Paulo(sa-east-1)) and Cloud NGFW for Azure (australiaeast, australiasoutheast, canadacentral, centralus, eastasia, eastus, eastus2, northeurope, uksouth, ukwest, westeurope, westus, westus2, westus3, brazilsouth, japaneast, northcentralus, southeastasia, canadaeast, centralindia, francecentral, germanywestcentral, israelcentral, italynorth, japanwest, koreacentral, mexicocentral, newzealandnorth, norwayeast, southafricanorth, southcentralus, southindia, spaincentral, swedencentral, switzerlandnorth, switzerlandwest, uaenorth, westcentralus).