Standard DNS Security service issue in China

Incident Report for Palo Alto Networks Cloud Services

Postmortem

During the infrastructure improvement, DNS Security cloud service in the China region was assigned to an IP address that did not function as expected The issue is resolved after getting notification by customers.

Posted Apr 08, 2025 - 20:08 UTC

Resolved

DNS Security Service is currently experiencing an issue in China. We are actively working on this issue and will provide another update by in 30 minutes with further details.

Customer Impact: Most of China customers

Workaround: N/A

Posted Apr 04, 2025 - 15:00 UTC