Advanced Threat Prevention (ATP) - Major Outage In All Regions (Global)

Incident Report for Palo Alto Networks Cloud Services

Resolved

This incident has been resolved.

Posted Jun 12, 2025 - 21:30 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jun 12, 2025 - 20:30 UTC

Identified

The issue has been identified and a fix is being implemented.

Customer Impact: Customer Firewalls may be unable to send data to the ATP cloud in all regions (global).

Posted Jun 12, 2025 - 19:00 UTC

Investigating

We are currently investigating this issue.

Customer Impact: Customer Firewalls may be unable to send data to the ATP cloud in all regions (global).

Posted Jun 12, 2025 - 18:00 UTC

This incident affected: Advanced Threat Prevention (ATP) (United States - Americas, Germany, Singapore, United Kingdom, India, France, Japan, Canada, Australia, Switzerland, Israel).