Prisma Access - RN and SC IKEv1 tunnels down

Incident Report for Palo Alto Networks Cloud Services

Resolved

This incident has been resolved.
Posted Feb 24, 2025 - 18:24 UTC

Identified

Some administrators may be experiencing external tunnels down events with their Remote Networks (RNs) or Service Connections (SCs)

To remediate the issue, you can follow these steps:
1. Change the IKE version to "IKEv2 Preferred", save the configuration.
2. Change it back to "IKEv1", click save, and push commit.
Posted Feb 23, 2025 - 04:33 UTC