IoT Security (US) Down due to DNS failures

Incident Report for Palo Alto Networks Cloud Services

Resolved

WHAT: IoT Security (US) Experienced a downtime due to DNS failures.

WHEN: Wednesday, April 23 | 10:00 AM PST - 11:00 AM PST

WHERE: US region

IMPACT: US Customers experienced portal downtime.

SUPPORT: We have recovered the services and will work with AWS (DNS hosting service) on Root Cause.
Posted Apr 23, 2025 - 17:00 UTC