[Cortex XDR / XSIAM / XSOAR 8 / XPANSE/ CLOUD] Degraded Performance in UK Region

Incident Report for Palo Alto Networks Cloud Services

Resolved

This incident has been resolved.

Posted Oct 21, 2026 - 01:44 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 20, 2026 - 16:06 UTC

Update

We continue to see gradual improvement in the situation and are closely monitoring the status

Posted Oct 20, 2026 - 14:17 UTC

Update

We are seeing gradual improvements in some areas of the UK region and are continuing to work closely with our cloud vendor to mitigate the issue

Posted Oct 20, 2026 - 11:50 UTC

Update

The issue originates with our cloud vendor, and we are continuing to work closely with them to mitigate its impact.

Posted Oct 20, 2026 - 10:30 UTC

Identified

We are currently experiencing degraded performance in the UK region.
We have identified the root cause and are implementing a fix.

Posted Oct 20, 2026 - 07:52 UTC

This incident affected: Cortex XDR (United Kingdom), Cortex Cloud (United Kindom), Cortex XSIAM (United Kingdom), Cortex XSOAR 8.x (United Kingdom), and Cortex XPANSE 2.x (United Kingdom).