Cortex XDR/XSIAM/XSOAR8/XPANSE/CLOUD - Degraded performance in the US region

Incident Report for Palo Alto Networks Cloud Services

Resolved

This incident has been resolved.

Posted May 06, 2026 - 22:41 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 06, 2026 - 21:52 UTC

Update

We are continuing to work on a fix for this issue.

Posted May 06, 2026 - 20:56 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted May 06, 2026 - 18:10 UTC

Investigating

We are currently investigating this issue.

Posted May 06, 2026 - 17:31 UTC

This incident affected: Cortex XDR (United States - Americas), Cortex Cloud (United States - Americas), Cortex XSIAM (United States - Americas), and Cortex XSOAR 8.x (United States - Americas).