Strata Logging Service - Issue

Incident Report for Palo Alto Networks Cloud Services

Resolved

This incident has been resolved.
Posted Jul 28, 2025 - 15:32 UTC

Update

We are continuing to monitor for any further issues.
Posted Jul 28, 2025 - 10:44 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jul 28, 2025 - 10:44 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Jul 28, 2025 - 10:19 UTC

Investigating

Strata Logging Service UI is currently experiencing a timeout error in all regions. We are actively working on this issue and will provide another update by 10:00 AM UTC with further details.

Customer Impact: Customers accessing SLS UI may experience a timeout error.

Workaround: NA
Posted Jul 28, 2025 - 09:16 UTC
This incident affected: Strata Logging Service (United States - Americas, Netherlands - Europe, United Kingdom, United States - Government, Australia, Canada, Switzerland, Germany, Spain, France, Indonesia, Israel, India, Italy, Japan, Korea, Poland, Qatar, Saudi Arabia, Singapore, Taiwan, China).