PAB India - Delay in processing browser events

Incident Report for Palo Alto Networks Cloud Services

Resolved

This incident has been resolved.

Posted Jul 21, 2025 - 13:33 UTC

Update

User telemetry is back to nominal performance.
We continue to monitor.

Posted Jul 21, 2025 - 12:36 UTC

Monitoring

A fix has been implemented and we are seeing significant improvement.
We continue to monitor

Posted Jul 21, 2025 - 12:27 UTC

Update

A fix has been implemented.
Pending verification

Posted Jul 21, 2025 - 11:09 UTC

Identified

The issue has been identified and the team is working on a fix

Posted Jul 21, 2025 - 10:36 UTC

Update

We continue to investigate.
All console and user functionality continues to function properly.
User telemetry events are experiencing delays of up to 15 minutes before becoming available in the console.

Posted Jul 21, 2025 - 10:31 UTC

Investigating

We're currently investigating increased delays in browser event processing. No data has been lost, and the information should appear in the console within a few minutes.

Posted Jul 21, 2025 - 10:21 UTC