Prisma Cloud: Ongoing service disruption

Incident Report for Palo Alto Networks Cloud Services

Resolved

This incident has been resolved.
Posted Nov 27, 2024 - 10:10 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Nov 27, 2024 - 06:06 UTC

Update

We are continuing to work on a fix for this issue.
Posted Nov 27, 2024 - 05:24 UTC

Update

We are continuing to work on a fix for this issue.
Posted Nov 27, 2024 - 03:19 UTC

Update

We are continuing to work on a fix for this issue.
Posted Nov 27, 2024 - 00:06 UTC

Update

We are continuing to work on a fix for this issue.
Posted Nov 26, 2024 - 22:50 UTC

Identified

We have identified an issue affecting a small number of customers. We are currently working on a solution.
Posted Nov 26, 2024 - 21:04 UTC
This incident affected: Prisma Cloud Compute ( CWP ) (Americas - US - app.prismacloud.io, Americas - US - app2.prismacloud.io, Americas - US - app3.prismacloud.io, Americas - US - app4.prismacloud.io, Americas - Canada - app.ca.prismacloud.io, Europe - app.eu.prismacloud.io, Europe - app2.eu.prismacloud.io, Asia Pacific - Australia - app.anz.prismacloud.io, Asia Pacific - Singapore - app.sg.prismacloud.io, United Kingdom - UK - app.uk.prismacloud.io, Asia Pacific - Japan - app.jp.prismacloud.io, France - FR - app.fr.prismacloud.io, Asia Pacific - India - app.ind.prismacloud.io, Asia Pacific - Indonesia - app.id.prismacloud.io).