we have completed our investigation regarding the incident. Our assessment confirms that all Advanced UrlFiltering regional and global endpoints maintained full operational capacity throughout the duration of the cloud provider incident, with our service infrastructure exhibiting no direct disruptions. However, we acknowledge that customers may have experienced connectivity challenges due to dependencies on the cloud provider's network infrastructure between 06-12-2025, 11:46 PDT and 06-12-2025, 17:16 PDT. Our engineering teams continue to maintain enhanced monitoring to ensure optimal service performance. Should you have any inquiries regarding this incident or require additional information, please do not hesitate to contact your designated account representative or engage with our technical support team through established communication channels.
Posted Jun 13, 2025 - 02:51 UTC
Monitoring
Test A Site has recovered and is working normally. We will keep monitoring it.
Posted Jun 12, 2025 - 22:30 UTC
Investigating
We are investigating an incident involving multiple cloud providers where Advanced URL Filtering Security service is hosted. Test-A-Site is experiencing intermittent issues due to this. We are actively monitoring our service across the regions and we will provide an update before 3 PM PT.
Posted Jun 12, 2025 - 19:54 UTC
This incident affected: Advanced URL Filtering (AUF) (United States - Americas, Germany, Singapore, United Kingdom, India, France, Australia, Canada, Japan, Switzerland).