Prisma Access: SAML Auth - Urgent - Must Read

Incident Report for Palo Alto Networks Cloud Services

Resolved

This incident has been resolved.
Posted Jun 29, 2020 - 05:02 UTC

Identified

Please follow the best practices to ensure that your SAML IdP sends signed SAML Responses or Assertions. Configure the signing certificate of your SAML IdP as the Identity Provider Certificate on Panorama or Prisma Access Cloud Management portal before June 26, 2020 19:00 UTC, so that your users can continue to authenticate successfully.
For more information, refer to this Knowledge Base article to verify your SAML configuration: https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g0000008UVY
Posted Jun 19, 2020 - 23:37 UTC

Update

Please follow the best practices to ensure that your SAML IdP sends signed SAML Responses or Assertions. Configure the signing certificate of your SAML IdP as the Identity Provider Certificate on Panorama or Prisma Access Cloud Management portal before June 26, 2020 19:00 UTC, so that your users can continue to authenticate successfully.
For more information, refer to this Knowledge Base article to verify your SAML configuration: https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g0000008UVY
Posted Jun 19, 2020 - 19:00 UTC

Investigating

Please follow best practices by ensuring your SAML IdP sends signed SAML Responses or Assertions. Configure the signing certificate of your SAML IdP as the Identity Provider Certificate on Panorama or Prisma Access Cloud Management Portal before June 26, 2020 19:00 UTC so that your users can continue to authenticate successfully.
Posted Jun 19, 2020 - 06:51 UTC