Customer Support Portal Service is not available

Incident Report for Palo Alto Networks Cloud Services

Resolved

No issues were observed during the 1-hour observation period.
No further updates are expected on this thread.
Posted Oct 07, 2026 - 00:40 UTC

Monitoring

The Customer Support portal availability issue has been resolved. The operations team is monitoring service availability.
Posted Oct 06, 2026 - 23:20 UTC

Investigating

We are observing an intermittent availability issue with multiple customer-facing services.
The operations team is investigating the problem.
Posted Oct 06, 2026 - 22:17 UTC
This incident affected: Customer Support Portal.