Cortex XDR/XSIAM/XSOAR8/XPANSE/CLOUD - Degraded performance in the France region

Incident Report for Palo Alto Networks Cloud Services

Resolved

This incident has been resolved.
Posted Jan 15, 2026 - 18:38 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jan 14, 2026 - 23:58 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Jan 14, 2026 - 16:45 UTC
This incident affected: Cortex XDR (France), Cortex XSIAM (France), Cortex XSOAR 8.x (France), and Cortex Cloud (France).