Login issues with Hub, Strata Cloud Manager and Cortex

Incident Report for Palo Alto Networks Cloud Services

Resolved

Issue has been resolved

Posted Oct 12, 2025 - 23:36 UTC

Identified

The issue has been identified and we are working on addressing it

Posted Oct 12, 2025 - 22:23 UTC

This incident affected: Cortex Gateway, Hub, Customer Support Portal, Strata Cloud Manager (Cloud Manager North America (United States), Cloud Manager North America (Canada)), and Cortex XSIAM (United States - Americas).