DLP: Increased 5xx Errors in UI

Incident Report for Palo Alto Networks Cloud Services

Resolved

This incident has been resolved.
Posted Aug 13, 2025 - 00:48 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Aug 12, 2025 - 22:57 UTC

Investigating

We are currently investigating this issue.
Posted Aug 12, 2025 - 22:33 UTC
This incident affected: DLP (APAC (Mumbai) - Prisma SaaS, APAC (Singapore) - Prisma SaaS, APAC (Tokyo) - Prisma Access, Americas (Canada) - Prisma Access, Americas (US East) - Prisma Cloud, Americas (US West) - Prisma SaaS, EMEA (Frankfurt) - Prisma SaaS, EMEA (London) - Prisma SaaS, DLP (NGFW) APAC, DLP (NGFW) EU, DLP (NGFW) NAM, Prisma Access DLP).