Cortex XDR/XSIAM/XSOAR8/XPANSE/CLOUD - Degraded performance in the US region

Incident Report for Palo Alto Networks Cloud Services

Resolved

This incident has been resolved.

Posted Sep 11, 2025 - 07:08 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 10, 2025 - 22:10 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Sep 10, 2025 - 16:21 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 10, 2025 - 14:29 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Sep 10, 2025 - 10:58 UTC

Investigating

We are currently investigating this issue.

Posted Sep 10, 2025 - 09:43 UTC

This incident affected: Cortex XDR (United States - Americas), Cortex XSIAM (United States - Americas), Cortex XSOAR 8.x (United States - Americas), and Cortex XPANSE 2.x (United States - Americas).