Cortex XDR/XSIAM/XSOAR8/CLOUD - Degraded performance in the CA region

Incident Report for Palo Alto Networks Cloud Services

Resolved

This incident has been resolved.
Posted Aug 18, 2026 - 04:01 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Aug 18, 2026 - 00:52 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Aug 17, 2026 - 22:12 UTC

Investigating

We are experiencing degraded performance in the CA region.

Cortex XDR agent local protection continues to function normally.
Posted Aug 17, 2026 - 21:31 UTC
This incident affected: Cortex XDR (Canada), Cortex XSIAM (Canada), Cortex XSOAR 8.x (Canada), and Cortex Cloud (Canada).