Intermittent 5xx errors on public API endpoints

Incident Report for Palo Alto Networks Cloud Services

Resolved

This incident has been resolved.
Posted Jul 26, 2024 - 10:47 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jul 26, 2024 - 08:29 UTC

Update

We are continuing to investigate this issue.
Posted Jul 26, 2024 - 05:51 UTC

Update

We continue to investigate the issue. The log/syslog delivery apis continue to work in degraded manner. Other apis are stable now.
Posted Jul 13, 2024 - 17:32 UTC

Investigating

Customers and clients will see intemittent 5xx errors when calling exposed API endpoints. We are currently investigating the issue. Data scanning and log/syslog delivery will be delayed.
Posted Jul 13, 2024 - 02:18 UTC
This incident affected: Data Security (SaaS Security API) (SaaS API - North America).
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