Cortex XSOAR - Degraded performance in the US region impacting some MSSP flows

Incident Report for Palo Alto Networks Cloud Services

Resolved

This incident has been resolved.
Posted Jun 02, 2026 - 23:31 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jun 02, 2026 - 21:10 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Jun 02, 2026 - 01:35 UTC

Investigating

We are currently experiencing an issue with degraded performance impacting some MSSP flows. Customers may experience intermittent performance
Posted Jun 01, 2026 - 21:21 UTC
This incident affected: Cortex XSOAR 8.x (United States - Americas).