Prisma Cloud Issue [app2]

Incident Report for Palo Alto Networks Cloud Services

Resolved

This incident has been resolved.
Posted Aug 25, 2025 - 21:56 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Aug 25, 2025 - 20:15 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Aug 25, 2025 - 19:45 UTC

Investigating

Prisma Cloud is currently experiencing an issue with Cloud Account Service. We are actively working on this issue and will provide another update once available with further details.

Customer Impact: Cloud Account Service services may be unavailable

Workaround: N/A
Posted Aug 25, 2025 - 12:00 UTC
This incident affected: Prisma Cloud (Americas - US - app2.prismacloud.io).
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