DLP: Elevated Scan Request Timeouts in NAM Region

Incident Report for Palo Alto Networks Cloud Services

Resolved

This incident has been resolved.
Posted Aug 12, 2025 - 00:00 UTC

Monitoring

The incident resolved around 1:30pm PST. We are continuing to monitor the environment.
Posted Aug 11, 2025 - 22:58 UTC

Investigating

We are currently investigating this issue.
Posted Aug 11, 2025 - 15:30 UTC
This incident affected: DLP (DLP (NGFW) NAM, Prisma Access DLP).