Customer Support Portal Service is degraded

Incident Report for Palo Alto Networks Cloud Services

Resolved

The issue has been resolved. Full functionality restored.
Posted Oct 10, 2025 - 19:48 UTC

Update

We are continuing to work on a fix for this issue.
Posted Oct 10, 2025 - 17:32 UTC

Identified

The CSP portal is operational.
The NGFW Credit functionality is degraded
Posted Oct 10, 2025 - 17:30 UTC

Investigating

We are currently investigating this issue.
Posted Oct 10, 2025 - 17:18 UTC
This incident affected: Customer Support Portal.