Prisma Cloud Incident [APP.JP] - Major outage

Incident Report for Palo Alto Networks Cloud Services

Resolved

This incident has been resolved.
Posted Apr 17, 2026 - 22:29 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Apr 17, 2026 - 21:58 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Apr 17, 2026 - 21:34 UTC

Update

We are continuing to investigate this issue.
Posted Apr 17, 2026 - 20:39 UTC

Investigating

We are currently investigating this issue.
Posted Apr 17, 2026 - 20:38 UTC
This incident affected: Prisma Cloud (Asia Pacific - Japan - app.jp.prismacloud.io).