Prisma Access Panorama Plugin Service Degradation

Incident Report for Palo Alto Networks Cloud Services

Resolved

This incident has been resolved.
Posted Jun 20, 2025 - 11:32 UTC

Investigating

We are currently experiencing degradation in the Panorama Plugin Service for Prisma Access. Users may encounter an error indicating that the minimum requirement plugin version is 6.0.0.

Our engineering team is actively investigating the root cause and working to restore full service functionality.

Next Update: We will provide an update by June 19th, 17:00 UTC.
Posted Jun 19, 2025 - 10:43 UTC
This incident affected: Prisma Access (Visit Prisma Access Status - https://sase.status.paloaltonetworks.com).