We have completed our investigation regarding the incident. Our assessment confirms that all Advanced DNS Security regional and global endpoints maintained full operational capacity throughout the duration of the cloud provider incident, with our service infrastructure exhibiting no direct disruptions. However, we acknowledge that customers may have experienced connectivity challenges due to dependencies on the cloud provider's network infrastructure between 06-12-2025, 11:46 PDT and 06-12-2025, 15:16 PDT. Our engineering teams continue to maintain enhanced monitoring to ensure optimal service performance. Should you have any inquiries regarding this incident or require additional information, please do not hesitate to contact your designated account representative or engage with our technical support team through established communication channels.
Posted Jun 13, 2025 - 01:53 UTC
Update
We are continuing to investigate the cloud provider incident affecting Advanced DNS Security. Based on our initial review, all Advanced DNS Security regional and global endpoints are currently operational and serving customer requests as expected. We are maintaining vigilance across all systems to ensure continued service availability. We will provide next update before 6 PM PT.
Posted Jun 12, 2025 - 21:02 UTC
Investigating
We are investigating an incident involving multiple cloud providers where DNS Security service is hosted. We are actively monitoring our service across the regions and we will provide an update before 2 PM PT.
Posted Jun 12, 2025 - 19:32 UTC
This incident affected: DNS Security (South Africa, Middle East, France, Japan, Singapore, Australia, UK, Germany, Netherlands, United States - Iowa, United States - Northern Virginia, United States - Oregon, Canada, Brazil, United States - California, Hong Kong, India).