SSPM UI/Onboarding in Australia region was down due to data store certificate expired

Incident Report for Palo Alto Networks Cloud Services

Resolved

WHAT: SSPM UI/Onboarding in Australia region was inaccessible temporarily due to data store certificates expired.

WHEN:
Sunday , Aug 3 | 8:29PM PT - Monday, Aug 4 | 7:40am PT
Wednesday , Aug 6 | 4:39 AM PT - Wednesday, Aug 6 | 7:45am PT

WHERE: Australia region

NO ACTION REQUIRED

IMPACT: SSPM UI/Onboarding in Australia region was down due to an internal data store became inaccessible due to data store certificate expired. A fix has been applied. In the meanwhile, we revisited our certificate delivery pipeline to prevent the similar issues from reoccurring.


SUPPORT: We will provide status updates before and throughout the maintenance.
Posted Aug 06, 2025 - 23:06 UTC
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