Cloud Identity Engine Incident

Incident Report for Palo Alto Networks Cloud Services

Resolved

This incident has been resolved.

Posted Jun 13, 2025 - 01:48 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jun 12, 2025 - 20:49 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Jun 12, 2025 - 19:45 UTC

Investigating

We observe login disruption for Cloud Identity Engine. Engineering team is investigating the issue.

Customer Impact: Customers may not be able to login.

Posted Jun 12, 2025 - 18:46 UTC

This incident affected: Cloud Identity Engine (United States - Americas, United States - Government, Netherlands - Europe, United Kingdom, Singapore, Canada, Japan, Australia, Germany, India, Switzerland, Spain, Italy, France, Poland, Taiwan, Qatar, Israel, Indonesia, Saudi Arabia, South Korea).