Service degradation in westus2 due to Azure cloud service issue

Incident Report for Palo Alto Networks Cloud Services

Resolved

Azure team confirmed that this incident had been resolved.
Posted May 30, 2026 - 03:49 UTC

Update

Latest update from Azure:
Recovered Azure services:
Service Bus, Storage, App Service (Web Apps), Azure Site Recovery, Virtual Machine, Virtual Machine scale set, Backup (MAB), Azure Cosmos DB, Azure Log Analytics, Application Insights, Azure Monitor, Azure Resource Manager, Data Explorer, Azure IoT Hub, Microsoft Defender for Cloud Apps, Azure Container Registry, Azure Kubernetes Service, Azure Policy, Azure NetApp Files, Azure Resource Graph, Azure Synapse, Azure Database for MySQL - Flexible Server

Mitigation efforts are still underway to restore affected network components across dependent services, including Storage and Compute

We are waiting for further updates from Azure
Posted May 29, 2026 - 13:33 UTC

Identified

Latest update from Azure:
Mitigation efforts are underway to restore affected network components across dependent services, including Storage and Compute. Customers may begin to see signs of recovery as these actions progress
Posted May 29, 2026 - 09:46 UTC

Investigating

Azure is having service degradation impacting multiple services in the region westus2(https://azure.status.microsoft/en-us/status)
We are continuously monitoring the status.
Posted May 29, 2026 - 08:26 UTC
This incident affected: Cloud NGFW for Azure (westus2).