Customer Support Portal and Licensing Services are currently down

Incident Report for Palo Alto Networks Cloud Services

Resolved

This incident has been resolved.
Posted Jul 30, 2026 - 17:32 UTC

Update

RCA in progress.
Posted Jul 30, 2026 - 17:29 UTC

Update

This issue has been resolved and the Customer Support Portal if fully operational.
Posted Jul 30, 2026 - 17:16 UTC

Update

Issue was identified as NAT pool exhaustion on the firewall due to heavy traffic from a single IP. This has been remediated and services are partially restored. Incident team continuing to monitor.
Posted Jul 30, 2026 - 04:43 UTC

Investigating

Incident management team is actively working the issue.
Posted Jul 30, 2026 - 03:35 UTC
This incident affected: Customer Support Portal.
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