Cortex XDR/XSIAM/XPANSE/XSOAR8 - Delay in Incident Generation - US Region

Incident Report for Palo Alto Networks Cloud Services

Resolved

This incident has been resolved.

Posted Dec 09, 2024 - 22:01 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Dec 09, 2024 - 19:40 UTC

Investigating

We are currently experiencing issues with Cortex XDR/XSIAM/XPANSE/XSOAR8 in US region.

The current impact is delay in Alert and Incident generation with no data loss.

Cortex XDR agent local protection continues to function normally as well as all data ingestion.

Posted Dec 09, 2024 - 19:40 UTC

This incident affected: Cortex XDR (United States - Americas, United States - Government), Cortex XSIAM (United States - Americas, United States - Government), Cortex XSOAR 8.x (United States - Americas, United States - Government), and Cortex XPANSE 2.x (United States - Americas, FedRAMP Moderate, FedRAMP High).