Prisma Cloud CIEM - delay in effective IAM permissions calculation and last access data

Incident Report for Palo Alto Networks Cloud Services

Resolved

This incident has been resolved.
Posted Dec 19, 2024 - 12:35 UTC

Update

We are continuing to work on a fix for this issue.
Posted Dec 18, 2024 - 11:44 UTC

Update

We are continuing to work on a fix for this issue.
Posted Dec 17, 2024 - 15:42 UTC

Update

All stacks except app3.prismacloud.io are back to normal.
We are continuing to work on a fix for app3.prismacloud.io.
Posted Dec 16, 2024 - 14:55 UTC

Update

We are continuing to work on a fix for this issue.
Posted Dec 15, 2024 - 19:58 UTC

Update

We are continuing to work on a fix for this issue.
Posted Dec 13, 2024 - 07:37 UTC

Update

Effective permissions for GCP and Azure are now calculated without delay. We are continuing to work on fixing the AWS permissions.
Posted Dec 12, 2024 - 08:30 UTC

Update

We are continuing to work on a fix for this issue.
Posted Dec 11, 2024 - 16:58 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Dec 11, 2024 - 13:39 UTC

Investigating

We are currently investigating the issue.
Posted Dec 11, 2024 - 09:57 UTC
This incident affected: Prisma Cloud (Americas - US - app.prismacloud.io, Americas - US - app2.prismacloud.io, Americas - US - app3.prismacloud.io, Americas - US - app4.prismacloud.io, Americas - US - app.gov.prismacloud.io, Americas - Canada - app.ca.prismacloud.io, Europe - app.eu.prismacloud.io, Europe - app2.eu.prismacloud.io, United Kingdom - UK - app.uk.prismacloud.io, France - FR - app.fr.prismacloud.io, Asia Pacific - Singapore - app.sg.prismacloud.io, Asia Pacific - India - app.ind.prismacloud.io, Asia Pacific - Japan - app.jp.prismacloud.io, Asia Pacific - Australia - app.anz.prismacloud.io, Asia Pacific - Indonesia - app.id.prismacloud.io).