We are experiencing an issue with login to Cortex Cloud products console

Incident Report for Palo Alto Networks Cloud Services

Resolved

This incident has been resolved.
Posted Feb 03, 2026 - 16:49 UTC

Update

We are continuing to investigate this issue.
Posted Feb 03, 2026 - 14:37 UTC

Investigating

We are currently investigating this issue.
Posted Feb 03, 2026 - 14:16 UTC
This incident affected: Cortex XDR (Australia, Canada, Germany, India, Japan, Netherlands - Europe, Switzerland, United Kingdom, United States - Americas, United States - Government, Poland, Taiwan, Singapore, Qatar, Israel, France, Saudi Arabia, Indonesia, Spain, Italy, Korea, South Africa), Cortex XSIAM (Australia, Canada, Germany, India, Japan, Netherlands - Europe, Singapore, Switzerland, United Kingdom, United States - Americas, United States - Government, Poland, Taiwan, Qatar, Israel, France, Saudi Arabia, Indonesia, Spain, Italy, Korea, South Africa), Cortex XSOAR 8.x (Australia, Canada, Germany, India, Japan, Netherlands - Europe, Singapore, Switzerland, United Kingdom, United States - Americas, United States - Government, Poland, Taiwan, Qatar, Israel, France, Saudi Arabia, Indonesia, Spain, Italy, Korea, South Africa), Cortex Cloud (Australia, Canada, Germany, India, Japan, Netherlands - Europe, Switzerland, United Kindom, United States - Americas, United States - Goverment, Poland, Taiwan, Singapore, Qatar, Israel, France, Saudi Arabia, Indonesia, Spain, Italy, Korea, South Africa), and Cortex Gateway.